Final Results

Royal Bank of Scotland Group PLC 01 March 2007 Annual Results 2006 Annual Results for the year ended 31 December 2006 THE ROYAL BANK OF SCOTLAND GROUP plc CONTENTS Page 2006 highlights 2 Results summary 3 Group Chief Executive's review 4 Summary consolidated income statement 7 Financial review 8 Description of business 10 Divisional performance 12 Corporate Markets 13 - Global Banking & Markets 14 - UK Corporate Banking 16 Retail Markets 17 - Retail 18 - Wealth Management 20 Ulster Bank 21 Citizens 23 RBS Insurance 25 Manufacturing 27 Central items 28 Average balance sheet 29 Average interest rates, yields, spreads and margins 30 Condensed consolidated income statement 31 Condensed consolidated balance sheet 32 Overview of condensed consolidated balance sheet 33 Condensed statement of recognised income and expense 35 Condensed consolidated cash flow statement 36 Notes 37 Analysis of income, expenses and impairment losses 44 Regulatory ratios 45 Asset quality 46 Analysis of loans and advances to customers 46 Risk elements in lending 47 Market risk 48 Other information 49 Forward-looking statements 50 Restatements 51 Financial calendar 53 Contacts 53 THE ROYAL BANK OF SCOTLAND GROUP plc 2006 HIGHLIGHTS â€¢ Group operating profit* up 14% to Â£9,414 million. â€¢ Income up 10% to Â£28,002 million. â€¢ Profit after tax up 17% to Â£6,497 million. â€¢ Adjusted earnings per ordinary share up 14% to 200.0p. â€¢ Capital returned through dividend increase. â€¢ Final dividend 66.4p; total dividend 90.6p, up 25%. â€¢ Adjusted return on equity 19%, up from 18.2%. â€¢ Average loans and advances to customers up 14%. â€¢ Average customer deposits up 11%. â€¢ UK income up 9% to Â£20,430 million. â€¢ International income up 11% to Â£7,572 million. â€¢ Cost:income ratio down to 42.1% from 42.4%. â€¢ Impairment losses stable at 0.46% of loans and advances. â€¢ UK personal unsecured arrears have levelled in the second half. â€¢ Tier 1 capital ratio 7.5%. â€¢ Total capital ratio 11.7%. â€¢ Share repurchase of Â£1 billion completed. *profit before tax, purchased intangibles amortisation, integration costs and net gain on sale of strategic investments and subsidiaries. THE ROYAL BANK OF SCOTLAND GROUP plc RESULTS SUMMARY 2006 2005 Increase Â£m Â£m Â£m Total income (1) 28,002 25,569 2,433 _______ _______ _____ Operating expenses (2) 12,252 11,298 954 _______ _______ _____ Operating profit before impairment losses (1,2) 11,292 9,958 1,334 _______ _______ _____ Group operating profit (3) 9,414 8,251 1,163 _______ _______ _____ Purchased intangibles amortisation 94 97 (3) _______ _______ _____ Integration costs 134 458 (324) _______ _______ _____ Net gain on sale of strategic investments and - 240 (240) subsidiaries _______ _______ _____ Profit before tax 9,186 7,936 1,250 _______ _______ _____ Cost:income ratio (4) 42.1% 42.4% _______ _______ Basic earnings per ordinary share 194.7p 169.4p 25.3p _______ _______ _____ Adjusted earnings per ordinary share (5) 200.0p 175.9p 24.1p _______ _______ _____ (1) excluding gain on sale of strategic investments in 2005. (2) excluding purchased intangibles amortisation, integration costs and loss on sale of subsidiaries. (3) profit before purchased intangibles amortisation, integration costs and net gain on sale of strategic investments and subsidiaries. (4) the cost:income ratio is based on total income and operating expenses as defined in (1) and (2) above, and after netting operating lease depreciation against rental income. (5) adjusted earnings per ordinary share is based on earnings adjusted for purchased intangibles amortisation, integration costs and net gain on sale of strategic investments and subsidiaries. Sir Fred Goodwin, Group Chief Executive, said: 'Whilst building greater diversification of income across the Group, we actively manage the trade-off between sustainable growth, risk and return. Our 2006 results provide clear evidence of the success of this approach. We have delivered strong organic earnings growth and improved returns on equity, notwithstanding the adverse industry and market-wide pressures facing some of our major businesses. Furthermore, we have retained our inherently cautious stance towards higher risk activities such as unsecured consumer lending and sub-prime credit markets more generally. Today's excellent results and increased dividend demonstrate the strength of RBS. We are expanding our reach and making progress in all the major economies we operate in. We face the future confidently, with momentum and a proven strategy for success.' THE ROYAL BANK OF SCOTLAND GROUP plc GROUP CHIEF EXECUTIVE'S REVIEW The Royal Bank of Scotland Group performed strongly in 2006, increasing operating profit by 14% to Â£9,414 million and adjusted earnings per share by 14% to 200.0p. Adjusted return on equity increased to 19.0% in 2006 from 18.2%. Total shareholder return in 2006 was 18%. Over the last ten years total shareholder return has also averaged 18%. We are building a group whose diversity, scale, distribution capacity and operational excellence can deliver superior, sustainable income growth, combined with controlled risk and strong returns. Our results in 2006 demonstrate once again the success of our model. Investment in meeting the needs of our customers has enabled us to continue to achieve good organic growth across the range of our businesses, with all divisions contributing to this. Total income grew by 10% to Â£28,002 million, with particularly strong performances from Global Banking & Markets, UK Corporate Banking, Wealth Management and Ulster Bank. Whilst continuing to invest in business expansion, we held cost growth to 8%, bringing our cost: income ratio down to 42.1%, compared with 42.4% in 2005. We have continued to build our market share in UK retail, commercial and corporate banking, increased our customer base in Europe and made good progress in building a platform for sustained growth in North America. We have also laid the foundations for a growing share in the vibrant financial services markets of the Asia-Pacific region. The breadth of the Group's businesses is reflected in our results: 42% of our operating profit came from outside the UK. Sound control of risk is fundamental to the Group's business, and our results here are reassuring. We have grown average customer lending by 14% while impairment losses have increased by 10%. Central to this is our longstanding aversion to sub-prime lending, wherever we do business. We have also maintained the customer-driven nature of our trading activities, as reflected in trading income growth of 14%, compared with an increase of only 9% in our average daily value at risk. Our businesses We manage costs where they arise, with customer-facing divisions controlling their direct expenses and our Manufacturing division taking responsibility for shared costs. We do not allocate these shared costs between divisions in the day-to-day management of our business, and the way in which we present our financial results reflects this. We have, however, shown separately in this announcement an allocation of Manufacturing costs to the customer-facing divisions on the same basis as in our Interim results announcement. The discussion of divisional operating profit in this review reflects this allocation. Corporate Markets has achieved another strong performance in 2006, with total income growing by 17% to Â£10,279 million and operating profit by 20% to Â£5,552 million. Global Banking & Markets produced a 22% increase in total income to Â£6,826 million, with operating profit rising by 25% to Â£3,790 million. We continue to invest in the extension of GBM's geographical footprint and product range. These investments are bearing fruit and have made an important contribution to GBM's success in 2006. Sustained growth in income reflects its increasing strength in global debt capital markets and excellent results from the origination, structuring, management and distribution of assets. UK Corporate Banking has increased total income by 9% to Â£3,453 million and operating profit by 12% to Â£1,762 million. UKCB strengthened its market-leading positions in corporate and commercial banking while achieving considerable success in providing a full range of financing and risk management services to its customers. Corporate credit conditions remain benign. THE ROYAL BANK OF SCOTLAND GROUP plc GROUP CHIEF EXECUTIVE'S REVIEW (continued) Retail Markets has grown total income by 5% to Â£8,637 million and operating profit by the same percentage to Â£2,653 million, with robust growth from Wealth and a good performance in consumer and business banking. We have responded to the changing pattern of demand from our customers by strengthening our capabilities in the savings and investment market, with good results. That has enabled us to deliver excellent growth in wealth management, savings accounts and bancassurance sales. We have also further strengthened our position in current accounts, where we are now joint UK market leader. We maintained our traditional unwillingness to engage in sub-prime lending and further reduced our activity in the direct loans market last year. Arrears on our unsecured card and personal loan book in the second half were flat compared with the first and, when considered alongside our credit performance over the last two years, reflect the benefits of our conservative credit selection criteria. Ulster Bank continues to deliver good growth in both the Republic of Ireland and Northern Ireland, with total income increasing by 15% to Â£988 million and operating profit by 20% to Â£388 million. We have made particularly good progress in extending our corporate banking franchise. With increased customer numbers in corporate and in personal banking, we have achieved strong growth in both lending and deposits. Citizens has been building its customer franchise in commercial banking and in card issuing and acquiring, diversifying its traditional deposit-focused business. Total income grew by 3% to $6,115 million and operating profit by 2% to $2,917 million. Business and home equity lending showed good growth but we faced more challenging conditions in deposits, where the industry has been affected by the flattening of the yield curve and the migration from liquid savings to lower margin term and time deposits. The decline in net interest margin has, however, slowed noticeably in the second half of the year, and we continue to see opportunities to develop our footprint through supermarket banking. We maintained good expense discipline, and credit quality remains strong, underpinned by our focus on prime customers. RBS Insurance increased total income by 3% to Â£5,679 million and operating profit by 3% to Â£750 million. We have maintained our disciplined approach to pricing and risk selection, focusing on more profitable customers acquired through our direct brands. An upward trend in the UK motor market pricing became evident towards the end of the year and we have successfully put through increases in our own premium rates in line with that trend, although these will take some time to feed through into income. Our European motor insurance businesses are growing well with more than 2 million policyholders. We managed operating costs and claims rigorously. Manufacturing has demonstrated the scale benefits achievable from sharing processes and infrastructure across our businesses, with costs growing by 3% to Â£2,852 million. Our platform has handled significantly greater business volumes, yet we have held technology and customer support expenses almost flat. This performance has provided us with the wherewithal to continue to invest in further enhancements to customer service. 2006 also saw the successful integration of Ulster Bank's core systems onto the Group's IT platform. Basel II We submitted our application for qualification under the Basel II Advanced Internal Ratings-Based approach at the end of 2006 and will run in parallel during 2007. Like many other large banking groups, we expect a modest reduction in our Basel II minimum capital requirements under Pillar 1, and will work closely with the Financial Services Authority over the course of this year to determine our assessment under Pillar 2. THE ROYAL BANK OF SCOTLAND GROUP plc GROUP CHIEF EXECUTIVE'S REVIEW (continued) Bank of China We have made good progress in developing our partnership with Bank of China. Our joint credit card business has already issued more than 1.2 million cards and its scope has been expanded to include all credit cards and merchant acquiring in mainland China. We are establishing a joint private banking business and will be opening pilot offices in Beijing and Shanghai during the first half of 2007. Co-operation in corporate banking is also bearing fruit, and we have together completed a number of significant transactions in shipping, aviation and trade finance. Capital Our 2006 results demonstrate the effective use of capital, with our increasing distribution capabilities helping to minimise the capital required to support our considerable strength in origination. The capital our businesses generated has enabled us to invest in organic growth across the Group, carry out a Â£1 billion share buyback and increase the dividends paid out in the course of the year by 28%, while holding our Tier 1 capital ratio steady at 7.5%. Looking at 2007 we expect to remain strongly capital-generative and we aim to achieve a balance between growth, risk and return in the deployment of that capital. We see a wide range of opportunities across the Group to achieve attractive returns from organic growth in existing businesses and investment in new income streams and markets. In addition, we intend to reduce further the proportion of preference shares in our Tier 1 capital base. Our target range for Tier 1 capital is unchanged at 7-8%. Returning capital to our shareholders remains integral to our strategy, and having consulted with them, we have heard a clear preference for capital to be returned through increased dividends. We are therefore proposing to raise our payout ratio to 45% through a final dividend of 66.4p, making a total of 90.6p for the year, an increase of 25%. Outlook Our proven business model has delivered strong results in 2006. We believe that the strategic choices we have made, together with the prospects for continued growth in the world economy, position us well for 2007. We remain confident in the Group's ability to take advantage of the many opportunities to invest profitably in sustainable growth. Sir Fred Goodwin Group Chief Executive THE ROYAL BANK OF SCOTLAND GROUP plc SUMMARY CONSOLIDATED INCOME STATEMENT FOR THE YEAR ENDED 31 DECEMBER 2006 In the income statement set out below, amortisation of purchased intangible assets, integration costs and net gain on sale of strategic investments and subsidiaries are shown separately. In the statutory income statement on page 31, these items are included in non-interest income and operating expenses as appropriate. 2006 2005 Â£m Â£m Net interest income 10,596 9,918 _______ _______ Non-interest income (excluding insurance net premium income) 11,433 9,872 Net insurance premium income 5,973 5,779 _______ _______ Non-interest income 17,406 15,651 _______ _______ Total income 28,002 25,569 Operating expenses 12,252 11,298 _______ _______ Profit before other operating charges 15,750 14,271 Insurance net claims 4,458 4,313 _______ _______ Operating profit before impairment losses 11,292 9,958 Impairment losses 1,878 1,707 _______ _______ Profit before tax, intangible assets amortisation, 9,414 8,251 integration costs and net gain on sale of strategic investments and subsidiaries Amortisation of purchased intangible assets 94 97 Integration costs 134 458 Net gain on sale of strategic investments and subsidiaries - 240 _______ _______ Operating profit before tax 9,186 7,936 Tax 2,689 2,378 _______ _______ Profit for the year 6,497 5,558 Minority interests 104 57 Preference dividends 191 109 _______ _______ Profit attributable to ordinary shareholders 6,202 5,392 _______ _______ Basic earnings per ordinary share (Note 4) 194.7p 169.4p _______ _______ Adjusted earnings per ordinary share (Note 4) 200.0p 175.9p _______ _______ THE ROYAL BANK OF SCOTLAND GROUP plc FINANCIAL REVIEW Profit Profit before tax, purchased intangibles amortisation, integration costs and net gain on sale of strategic investments and subsidiaries increased by 14% or Â£1,163 million, from Â£8,251 million to Â£9,414 million. Profit before tax was up 16%, from Â£7,936 million to Â£9,186 million, reflecting strong organic income growth in all divisions. Total income The Group achieved strong growth in income during 2006. Total income was up 10% or Â£2,433 million to Â£28,002 million. Net interest income increased by 7% to Â£10,596 million and represents 38% of total income (2005 - 39%). Average loans and advances to customers and average customer deposits grew by 14% and 11% respectively. Non-interest income increased by 11% to Â£17,406 million and represents 62% of total income (2005 - 61%). Net interest margin The Group's net interest margin at 2.47% was down from 2.55% in 2005, due mainly to the business mix effect of growth in corporate and mortgage lending and the impact of the flatter US dollar yield curve. Operating expenses Operating expenses, excluding purchased intangibles amortisation and integration costs, rose by 8% to Â£12,252 million. Cost:income ratio The Group's cost:income ratio was 42.1% compared with 42.4% in 2005. Net insurance claims Bancassurance and general insurance claims, after reinsurance, increased by 3% to Â£4,458 million reflecting volume growth. Impairment losses Impairment losses were Â£1,878 million compared with Â£1,707 million in 2005, an increase of 10%. Risk elements in lending and potential problem loans represented 1.57% of gross loans and advances to customers excluding reverse repos at 31 December 2006 (2005 - 1.60%). Provision coverage of risk elements in lending and potential problem loans was 62% compared with 65% at 31 December 2005. This reflects amounts written-off and the changing mix from unsecured to secured exposures. Integration Integration costs were Â£134 million compared with Â£458 million in 2005. Included are costs relating to the integration of First Active and Charter One, as well as the amortisation of software costs relating to the integration of Churchill. Integration costs in 2005 included software costs relating to the acquisition of NatWest which were previously written-off as incurred under UK GAAP but under IFRS were capitalised and amortised. All such software was fully amortised by the end of 2005. THE ROYAL BANK OF SCOTLAND GROUP plc FINANCIAL REVIEW (continued) Earnings and dividends Basic earnings per ordinary share increased by 15%, from 169.4p to 194.7p. Earnings per ordinary share adjusted for purchased intangibles amortisation, integration costs and net gain on sale of strategic investments and subsidiaries increased by 14%, from 175.9p to 200.0p. A final dividend of 66.4p per ordinary share is recommended, giving a total dividend for the year of 90.6p, an increase of 25%. If approved, the final dividend will be paid on 8 June 2007 to shareholders registered on 9 March 2007. The total dividend is covered 2.2 times by earnings before purchased intangibles amortisation, integration costs and net gain on sale of strategic investments and subsidiaries. Balance sheet Total assets were Â£871.4 billion at 31 December 2006, 12% higher than total assets of Â£776.8 billion at 31 December 2005. Lending to customers, excluding repurchase agreements and stock borrowing ('reverse repos'), increased in 2006 by 10% or Â£35.7 billion to Â£404.0 billion. Customer deposits, excluding repurchase agreements and stock lending ('repos'), grew by 9% or Â£26.1 billion to Â£320.2 billion. Capital ratios at 31 December 2006 were 7.5% (Tier 1) and 11.7% (Total). Profitability The adjusted after-tax return on ordinary equity, which is based on profit attributable to ordinary shareholders before purchased intangibles amortisation, integration costs and net gain on sale of strategic investments and subsidiaries, and average ordinary equity, was 19.0% compared with 18.2% in 2005. RESTATEMENTS Divisional results for 2005 have been restated to reflect transfers of businesses between divisions in 2006. These changes do not affect the Group's results. A divisional analysis of these restatements is set out on page 51. The cash flow statement for 2005 has been restated (see page 52). THE ROYAL BANK OF SCOTLAND GROUP plc DESCRIPTION OF BUSINESS Corporate Markets is focused on the provision of debt and risk management services to medium and large businesses and financial institutions in the UK and around the world. Corporate Banking and Financial Markets was renamed Corporate Markets on 1 January 2006 when we reorganised our activities into two businesses, Global Banking & Markets and UK Corporate Banking, in order to enhance our focus on the distinct needs of these two customer segments. Global Banking & Markets is a leading banking partner to major corporations and financial institutions around the world, providing an extensive range of debt financing, risk management and investment services to its customers. UK Corporate Banking is the largest provider of banking, finance and risk management services to UK corporate customers. Through its network of relationship managers across the country it distributes the full range of Corporate Markets' products and services to companies. Retail Markets was established in June 2005 to lead co-ordination and delivery of our multi-brand retail strategy across our product range, and comprises Retail and Wealth Management. Retail comprises both The Royal Bank of Scotland and NatWest retail brands. It offers a full range of banking products and related financial services to the personal, premium and small business markets (SMEs) through the largest network of branches and ATMs in the UK, as well as through telephone and internet banking. Retail is the UK market leader in small business banking. Retail issues a comprehensive range of credit and charge cards and other financial products through The Royal Bank of Scotland, NatWest and other brands, including MINT, First Active UK and Tesco Personal Finance. It is the leading merchant acquirer in Europe and ranks 4th globally. Wealth Management provides private banking and investment services to its global clients through Coutts Group, Adam & Company, The Royal Bank of Scotland International and NatWest Offshore. Ulster Bank, including First Active, provides a comprehensive range of retail and wholesale financial services in the Republic of Ireland and Northern Ireland. Retail Banking has a network of branches throughout Ireland and operates in the personal, commercial and wealth management sectors. Corporate Markets provides a wide range of services in the corporate and institutional markets. Citizens is engaged in retail and corporate banking activities through its branch network in 13 states in the United States and through non-branch offices in other states. Citizens was ranked the 8th largest commercial banking organisation in the US based on deposits as at 30 September 2006. Citizens Financial Group includes the seven Citizens Banks, Charter One, RBS National Bank, our US credit card business, RBS Lynk, our US merchant acquiring business, and Kroger Personal Finance, our credit card joint venture with the second largest US supermarket group. RBS Insurance sells and underwrites retail, SME and wholesale insurance over the telephone and internet, as well as through brokers and partnerships. The Retail Divisions of Direct Line, Churchill and Privilege sell general insurance products direct to the customer. Through its International Division, RBS Insurance sells general insurance, mainly motor, in Spain, Germany and Italy. The Intermediary and Broker Division sells general insurance products through its network of 2,500 independent brokers. THE ROYAL BANK OF SCOTLAND GROUP plc DESCRIPTION OF BUSINESS (continued) Manufacturing supports the customer-facing businesses and provides operational technology, customer support in telephony, account management, lending and money transmission, global purchasing, property and other services. Manufacturing drives efficiencies and supports income growth across multiple brands and channels by using a single, scalable platform and common processes wherever possible. It also leverages the Group's purchasing power and has become the centre of excellence for managing large-scale and complex change. The expenditure incurred by Manufacturing relates to costs principally in respect of the Group's banking and insurance operations in the UK and Ireland. These costs reflect activities that are shared between the various customer-facing divisions and consequently cannot be directly attributed to individual divisions. Instead, the Group monitors and controls each of its customer-facing divisions on revenue generation and direct costs whilst in Manufacturing such control is exercised through appropriate efficiency measures and targets. For financial reporting purposes the Manufacturing costs have been allocated to the relevant customer-facing divisions on a basis management considers to be reasonable. The Centre comprises group and corporate functions, such as capital raising, finance, risk management, legal, communications and human resources. The Centre manages the Group's capital requirements and Group-wide regulatory projects and provides services to the operating divisions. THE ROYAL BANK OF SCOTLAND GROUP plc DIVISIONAL PERFORMANCE The profit before amortisation of purchased intangible assets, integration costs and net gain on sale of strategic investments and subsidiaries and after allocation of Manufacturing costs where appropriate, of each division is detailed below, and is described as 'operating profit' in the divisional analyses that follow. The allocations of Manufacturing costs are shown separately in the results for each division. 2006 2005 Increase Â£m Â£m % Corporate Markets - Global Banking & Markets 3,790 3,041 25 - UK Corporate Banking 1,762 1,572 12 Total Corporate Markets 5,552 4,613 20 Retail Markets - Retail 2,299 2,264 2 - Wealth Management 354 272 30 Total Retail Markets 2,653 2,536 5 Ulster Bank 388 323 20 Citizens 1,582 1,575 - RBS Insurance 750 728 3 Manufacturing - - - Central items (1,511) (1,524) 1 _______ _______ _______ Group operating profit 9,414 8,251 14 _______ _______ _______ Risk-weighted assets of each division were as follows: 2006 2005 Â£bn Â£bn Corporate Markets - Global Banking & Markets 138.1 120.0 - UK Corporate Banking 93.1 82.6 Total Corporate Markets 231.2 202.6 Retail Markets - Retail 71.9 74.5 - Wealth Management 6.5 6.1 Total Retail Markets 78.4 80.6 Ulster Bank 28.3 22.4 Citizens 57.6 61.8 Other 4.8 3.6 _______ _______ 400.3 371.0 _______ _______ THE ROYAL BANK OF SCOTLAND GROUP plc CORPORATE MARKETS 2006 2005 Â£m Â£m Net interest income from banking activities 3,798 3,439 Non-interest income 6,481 5,321 _______ _______ Total income 10,279 8,760 _______ _______ Direct expenses - staff costs 2,537 2,006 - other 610 521 - operating lease depreciation 736 733 _______ _______ 3,883 3,260 _______ _______ Contribution before impairment losses 6,396 5,500 Impairment losses 274 335 _______ _______ Contribution 6,122 5,165 Allocation of Manufacturing costs 570 552 _______ _______ Operating profit 5,552 4,613 _______ _______ Â£bn Â£bn Total assets* 472.3 409.2 Loans and advances to customers - gross* - banking book 181.1 158.7 - trading book 15.4 11.8 Rental assets 13.9 13.2 Customer deposits* 132.5 111.1 Risk-weighted assets 231.2 202.6 _______ _______ * excluding reverse repos and repos Corporate Markets achieved a strong performance in 2006, with excellent results across many of our businesses. Total income, after deducting operating lease depreciation, rose by 19% to Â£9,543 million with contribution growing by 19% to Â£6,122 million. Operating profit rose by 20% to Â£5,552 million. Average loans and advances grew by 19% and average customer deposits by 17%. Our portfolio remains well diversified by counterparty, sector and geography and balanced in credit distribution. Assets grew strongly outside the UK, particularly in Western Europe. Overall credit conditions remained benign, and impairment losses represented 0.14% of loans and advances to customers. Average risk-weighted assets rose by 12%, with disciplined capital allocation and increasing returns. The ratio of operating profit to average risk-weighted assets improved from 2.3% to 2.5%. THE ROYAL BANK OF SCOTLAND GROUP plc CORPORATE MARKETS - GLOBAL BANKING & MARKETS 2006 2005 Â£m Â£m Net interest income from banking activities 1,629 1,486 _______ _______ Net fees and commissions receivable 998 790 Trading activities 2,242 1,949 Income from rental assets (net of related funding costs) 677 622 Other operating income (net of related funding costs) 1,280 744 _______ _______ Non-interest income 5,197 4,105 _______ _______ Total income 6,826 5,591 _______ _______ Direct expenses - staff costs 1,975 1,518 - other 427 357 - operating lease depreciation 406 398 _______ _______ 2,808 2,273 _______ _______ Contribution before impairment losses 4,018 3,318 Impairment losses 85 139 _______ _______ Contribution 3,933 3,179 Allocation of Manufacturing costs 143 138 _______ _______ Operating profit 3,790 3,041 _______ _______ Â£bn Â£bn Total assets* 383.6 330.9 Loans and advances to customers - gross* - banking book 94.3 82.0 - trading book 15.4 11.8 Rental assets 12.2 11.9 Customer deposits* 54.1 44.7 Risk-weighted assets 138.1 120.0 _______ _______ * excluding reverse repos and repos Global Banking & Markets performed strongly in 2006, delivering excellent growth in income while continuing to build our strong international franchise. Total income rose by 22% to Â£6,826 million, contribution by 24% to Â£3,933 million and operating profit by 25% to Â£3,790 million. GBM is a leading provider of debt financing and risk management solutions covering the origination, structuring and distribution of a wide range of assets. In 2006 we arranged over $450 billion of financing for our corporate and institutional customers, up 17% from 2005. We ranked first among managers of global asset-backed and mortgage-backed securitisations and fourth among managers of global syndicated loans, while among managers of international bonds we moved from thirteenth place to eighth. These league table positions demonstrate our success in broadening and deepening our franchise. THE ROYAL BANK OF SCOTLAND GROUP plc CORPORATE MARKETS - GLOBAL BANKING & MARKETS (continued) In 2006 we have further invested in extending our product capabilities and our worldwide reach. Income in North America rose by 18% in local currency, despite flat revenues in our US residential mortgage-backed securities business, as the investments we have made in our debt capital markets, loan markets, rates and credit trading businesses have borne fruit. In Europe, income increased by 26% in local currency as a result of good performances in Germany, France, Spain, Italy and the Nordic region. We participated in many of the largest cross-border financings in 2006. Asia-Pacific, too, showed marked progress, with income increasing by 35% in US dollar terms. We have established a promising presence in the region, building our product capability and client relationships. Net interest income from banking activities rose by 10% to Â£1,629 million, representing 24% of total GBM income. Average loans and advances to customers increased by 20% as we further expanded our customer base outside the UK. Net fee income rose by 26% to Â£998 million, reflecting our top tier position in arranging, structuring and distributing large scale private and public financings. We have increased our customer penetration, and in 2006 were the third most active underwriter of bonds for European, including UK, corporates. Income from trading activities continued to grow steadily, rising by 15% to Â£2,242 million as a result of good volumes of debt and risk management products provided to our customers. A strong performance in credit products was supplemented by growth in our broadening product range, including equity derivatives and structured credit, partially offset by the impact of a slower US mortgage-backed securities market. Average trading book value at risk remained modest at Â£14.2 million. Our rental and other asset-based activities have achieved continuing success in originating, structuring, financing and managing physical assets such as aircraft, trains, ships and real estate for our customers. This success has driven good growth in net income from rental assets, which increased (net of related funding costs and operating lease depreciation) to Â£271 million from Â£224 million. These businesses also generate value through the ownership of a portfolio of assets which we manage actively. Good results from these activities, as well as from principal investments where we work with our corporate customers and with financial sponsors, leveraging our financial capability to structure and participate in a wide variety of investment opportunities, were reflected in other operating income, which increased to Â£1,280 million (net of related funding costs) from Â£744 million in 2005. We have maintained good cost discipline while continuing to invest in extending our geographical footprint, our infrastructure and our product range. Net of operating lease depreciation our cost:income ratio was 39.6%. Total expenses grew by 22% to Â£2,951 million. Variable performance-related compensation increased and now accounts for 41% of total costs. Portfolio risk remained stable and the corporate credit environment remained benign. Impairment losses fell to Â£85 million, with the distribution of impairments over the course of the year reflecting recoveries in the first half. Average risk-weighted assets grew by 11% and the ratio of operating profit to average risk-weighted assets improved from 2.6% to 2.9%. THE ROYAL BANK OF SCOTLAND GROUP plc CORPORATE MARKETS - UK CORPORATE BANKING 2006 2005 Â£m Â£m Net interest income from banking activities 2,169 1,953 Non-interest income 1,284 1,216 _______ _______ Total income 3,453 3,169 _______ _______ Direct expenses - staff costs 562 488 - other 183 164 - operating lease depreciation 330 335 _______ _______ 1,075 987 _______ _______ Contribution before impairment losses 2,378 2,182 Impairment losses 189 196 _______ _______ Contribution 2,189 1,986 Allocation of Manufacturing costs 427 414 _______ _______ Operating profit 1,762 1,572 _______ _______ Â£bn Â£bn Total assets* 88.7 78.3 Loans and advances to customers - gross* 86.8 76.7 Customer deposits* 78.4 66.4 Risk-weighted assets 93.1 82.6 _______ _______ * excluding reverse repos and repos UK Corporate Banking had a successful year across all its businesses, strengthening its market leading positions in corporate and commercial banking and building good momentum in the provision of a broadening range of financing and risk management services to its customer base. As a result UKCB increased its total income by 9% to Â£3,453 million and contribution by 10% to Â£2,189 million. Operating profit rose by 12% to Â£1,762 million. Net interest income from banking activities grew by 11% to Â£2,169 million. We achieved an 18% increase in average loans and advances to customers, with good growth across all customer segments. We increased average customer deposits by 21%, demonstrating the attractiveness of our range of deposit products for commercial and corporate customers. Changes in the deposit mix and some narrowing of lending margins, principally in the first half of the year, led to a modest decline in UKCB's net interest margin. Non-interest income rose by 6% to Â£1,284 million, reflecting good growth in origination fees and improved distribution of trade and invoice finance and interest rate and foreign exchange products. Total expenses rose by 7% to Â£1,502 million. The increase in direct expenses, excluding operating lease depreciation, reflected the recruitment of additional relationship managers and other staff to strengthen the quality of service provided to our expanding customer base, as well as further investment in our electronic banking proposition. Impairment losses were 4% lower than in 2005 at Â£189 million. Portfolio risk remained stable and the credit environment benign. THE ROYAL BANK OF SCOTLAND GROUP plc RETAIL MARKETS 2006 2005 Â£m Â£m Net interest income 4,711 4,510 Non-interest income 3,926 3,746 _______ _______ Total income 8,637 8,256 _______ _______ Direct expenses - staff costs 1,648 1,565 - other 793 829 _______ _______ 2,441 2,394 _______ _______ Insurance net claims 488 486 _______ _______ Contribution before impairment losses 5,708 5,376 Impairment losses 1,344 1,185 _______ _______ Contribution 4,364 4,191 Allocation of Manufacturing costs 1,711 1,655 _______ _______ Operating profit 2,653 2,536 _______ _______ Â£bn Â£bn Total banking assets 119.9 114.4 Loans and advances to customers - gross - mortgages 69.8 64.6 - personal 21.0 21.5 - cards 9.1 9.6 - business 18.1 16.7 Customer deposits* 115.6 105.3 Investment management assets - excluding deposits 34.9 31.4 Risk-weighted assets 78.4 80.6 _______ _______ * customer deposits exclude bancassurance. Retail Markets achieved a good performance in 2006, with total income rising by 5% to Â£8,637 million. Contribution before impairment losses increased by 6% to Â£5,708 million, contribution by 4% to Â£4,364 million and operating profit by 5% to Â£2,653 million. Responding to evolving demand from its customers, Retail Markets has added to its capabilities in deposits and investment products and has been rewarded by strong growth in these areas. Lending growth has been centred on high quality residential mortgages and small business loans, while personal unsecured lending was flat, as we limited our activity in the direct loans market and customer demand remained subdued. We have used our full range of brands to address markets flexibly, focusing on the most appropriate products and channels in the light of prevailing market conditions. Expenses have been kept under tight control, with additional investment in our business offset by efficiency gains and the benefits of combining Retail Banking and Direct Channels into a unified business. Customer recruitment has been centred on our branch channels, where we have achieved good growth in savings accounts and are joint market leader for personal current accounts. Our commitment to customer service, through the largest network of branches and ATMs in the UK, is reflected in our industry-leading customer satisfaction ratings. Average risk-weighted assets fell by 1%, reflecting a change in business mix toward mortgage lending as well as careful balance sheet management, including increased use of securitisations. THE ROYAL BANK OF SCOTLAND GROUP plc RETAIL MARKETS - RETAIL 2006 2005 Â£m Â£m Net interest income 4,211 4,068 Non-interest income 3,492 3,374 _______ _______ Total income 7,703 7,442 _______ _______ Direct expenses - staff costs 1,349 1,307 - other 656 696 _______ _______ 2,005 2,003 _______ _______ Insurance net claims 488 486 _______ _______ Contribution before impairment losses 5,210 4,953 Impairment losses 1,343 1,172 _______ _______ Contribution 3,867 3,781 Allocation of Manufacturing costs 1,568 1,517 _______ _______ Operating profit 2,299 2,264 _______ _______ Â£bn Â£bn Total banking assets 108.8 104.3 Loans and advances to customers - gross - mortgages 65.6 61.1 - personal 17.7 17.7 - cards 9.0 9.5 - business 16.9 16.3 Customer deposits* 87.1 79.8 Risk-weighted assets 71.9 74.5 _______ _______ * customer deposits exclude bancassurance. Retail has delivered a good performance in 2006, achieving 4% growth in total income to Â£7,703 million. Contribution before impairment losses was up by 5% to Â£5,210 million, contribution by 2% to Â£3,867 million, and operating profit by 2% to Â£2,299 million. We have advanced in personal banking, with good growth in savings and investment products combined with effective cost control and improvements in the quality of our lending book. Credit card recruitment and unsecured personal lending continues to be focused on lower risk segments, with reduced emphasis on acquisition through direct marketing. We have continued to expand our customer franchise, growing our personal current account base by 232,000 in 2006 as a result of our sustained focus on quality and customer service. We continue to have the highest share of customers switching current accounts from other banks, and are now joint leader in the personal current account market. RBS is first and NatWest is joint second among major high street banks in Great Britain for the percentage of main current account customers that are 'extremely satisfied' overall. Net interest income increased by 4% to Â£4,211 million, with faster growth in deposits helping to mitigate lower unsecured lending volumes. Net interest margin improved slightly in the second half. THE ROYAL BANK OF SCOTLAND GROUP plc RETAIL MARKETS - RETAIL (continued) Average customer deposit balances were 9% higher, driven by personal savings balances up 12% and accelerating growth in business deposits, up 7%. Average mortgage lending was up 8%, with stronger volumes in the second half leading to a 7% market share of net lending in that period. Our offset mortgage product continues to perform well. For the year as a whole, average personal unsecured and credit card lending was flat, reflecting the slower UK consumer demand and our concentration on quality business with existing customers. In the second half we further reduced our activity in the direct loans market, but unsecured balances from our RBS and NatWest customers are broadly in line with the first half. Average business lending rose 5%, reflecting our cautious credit stance. Non-interest income rose by 4% to Â£3,492 million. There was strong growth in our investments and private banking businesses as well as business banking fees, mitigating the slowdown in personal loan related insurance income. Despite investments for future growth, total expenses rose by just 2%, to Â£3,573 million, whilst direct expenses were held flat at Â£2,005 million. Staff costs increased by 3% to Â£1,349 million, reflecting sustained investment in customer service and the expansion of our bancassurance and investment businesses. We continue to make efficiency gains as a result of the consolidation of our retail businesses. Other costs, such as marketing expenses, fell by 6% to Â£656 million, also benefiting from consolidation. Impairment losses increased by 15% to Â£1,343 million, but were lower in the second half of the year than in the first. The year-on-year change in impairment losses slowed from 18% in the first half to 11% in the second half. Credit card arrears have stabilised, while the rate of increase in arrears on unsecured personal loans continued to slow. Mortgage arrears remain very low - the average loan-to-value ratio of Retail's mortgages was 46% overall and 64% on new mortgages written in 2006. Small business credit quality remains steady. Bancassurance Bancassurance has had an excellent year with sales increasing by 56% to Â£267 million annual premium equivalent. The growth reflects the continued increase in focus on the recruitment of Financial Planning Managers, up 25% and productivity levels, up 43%. Increased sales of collective investments on the back of a successful ISA season and strong individual pensions growth, boosted by A-Day, helped underpin the outturn. Sales of guaranteed bonds were also particularly strong, and helped support a new business margin which improved significantly over the period. The product proposition was strengthened across all lines. Latest market share data shows an increase from 6.6% to 9.0%. On a UK GAAP embedded value basis for life assurance, investment contracts and open ended investment companies, adjusted for investment market volatility, pre tax profit was Â£78 million compared with Â£42 million in 2005. Net claims, which include maturities, surrenders and liabilities to policyholders, were stable at Â£488 million compared with Â£486 million in 2005. Retail Banking/Direct Channels In the second half of 2006 Retail Banking and Direct Channels were combined to form Retail. On the previous basis, Retail Banking's income rose by 5% to Â£5,651 million and contribution by 5% to Â£3,046 million. Direct Channels' income was flat and contribution declined by 6% to Â£821 million. To facilitate comparison with previously published information, further details are set out on page 52. THE ROYAL BANK OF SCOTLAND GROUP plc RETAIL MARKETS - WEALTH MANAGEMENT 2006 2005 Â£m Â£m Net interest income 500 442 Non-interest income 434 372 _______ _______ Total income 934 814 _______ _______ Direct expenses - staff costs 299 258 - other 137 133 _______ _______ 436 391 _______ _______ Contribution before impairment losses 498 423 Impairment losses 1 13 _______ _______ Contribution 497 410 Allocation of Manufacturing costs 143 138 _______ _______ Operating profit 354 272 _______ _______ Â£bn Â£bn Loans and advances to customers - gross 8.8 7.8 Investment management assets - excluding deposits 28.2 25.4 Customer deposits 28.5 25.5 Risk-weighted assets 6.5 6.1 _______ _______ Wealth Management delivered strong growth, with total income rising by 15% to Â£934 million. Contribution grew by 21% to Â£497 million and operating profit by 30% to Â£354 million. Wealth Management's offering of private banking and investment services delivered robust organic income growth in 2006. Our continuing investment in Coutts UK, Adam & Company and our offshore businesses helped us to achieve an overall increase in client numbers of 5%. Coutts UK customers rose by 9%. Outside the UK, Coutts International moved its headquarters to Singapore and was successful in the Asia-Pacific region in recruiting additional experienced private bankers. We grew customer numbers in the region by 13% and income by 24%. Growth in banking volumes contributed to a 13% rise in net interest income to Â£500 million. Average loans and advances to customers rose by 14% and average deposits by 10%, with net interest margin maintained at close to 2005 levels. Non-interest income grew by 17% to Â£434 million, reflecting higher investment management fees and performance fees, as well as strong growth in new business volumes, particularly in the UK. Assets under management rose by 11%, to Â£28.2 billion at the year-end. Total expenses rose by 9% to Â£579 million. In a highly competitive recruitment market, headcount was successfully increased by 7%, reflecting our continued investment in the UK and further expansion in Asia. Impairment losses returned to historic levels, following a number of specific items in prior years. THE ROYAL BANK OF SCOTLAND GROUP plc ULSTER BANK 2006 2005 Â£m Â£m Net interest income 773 655 Non-interest income 215 203 _______ _______ Total income 988 858 _______ _______ Direct expenses - staff costs 224 191 - other 91 79 _______ _______ 315 270 _______ _______ Contribution before impairment losses 673 588 Impairment losses 71 58 _______ _______ Contribution 602 530 Allocation of Manufacturing costs 214 207 _______ _______ Operating profit 388 323 _______ _______ Average exchange rate - â‚¬/Â£ 1.467 1.463 _______ _______ Â£bn Â£bn Total assets 43.1 35.9 Loans and advances to customers - gross - mortgages 15.0 13.2 - corporate 19.6 13.7 - other 2.1 1.3 Customer deposits 18.0 15.9 Risk-weighted assets 28.3 22.4 Spot exchange rate - â‚¬/Â£ 1.490 1.457 _______ _______ Ulster Bank made strong progress in both personal and corporate banking in the Republic of Ireland and in Northern Ireland, with total income rising by 15% to Â£988 million. Contribution increased by 14% to Â£602 million and operating profit by 20% to Â£388 million. Net interest income increased by 18% to Â£773 million, reflecting good growth in both loans and customer deposits. Average loans and advances to customers increased by 28%, and average customer deposits by 15%. A principal focus during 2006 was the expansion of our corporate banking franchise, and we succeeded in increasing corporate customer numbers by 7% in the Republic of Ireland and by 4% in Northern Ireland. This contributed to strong growth in both corporate lending, where average loans and advances increased by 32%, and deposits, with Ulster Bank winning a share of new business current accounts well in excess of its historic market share, particularly in the Republic of Ireland. Average mortgage balances grew by 26%, although the rate of growth was slower in the second half when there was some evidence of a more subdued pace of expansion in the mortgage market. The change in business mix resulting from strong growth in corporate lending and mortgages, together with some competitive pressures, led to a modest reduction in net interest margin in the first half, with margin stabilising in the second half. Non-interest income rose by 6% to Â£215 million. Ulster Bank achieved good growth in fees from credit cards and ATMs as well as in sales of investment products, which was only partially offset by the introduction of Ulster Bank's new range of current accounts, which are free of transaction fees. THE ROYAL BANK OF SCOTLAND GROUP plc ULSTER BANK (continued) Total expenses increased by 11% to Â£529 million, as we continued our investment programme to support the future growth of the business. We recruited additional customer-facing staff, particularly in corporate banking, opened three new business centres and continued with our branch improvement programme. By the end of 2006, 70% of Ulster Bank branches had been upgraded. During 2006 we successfully completed the migration of our core systems to the RBS Group manufacturing model and, as a result, we now have access to the complete RBS product range. The credit environment remains benign. Impairment losses rose by Â£13 million to Â£71 million, consistent with growth in lending. THE ROYAL BANK OF SCOTLAND GROUP plc CITIZENS 2006 2005 2006 2005 Â£m Â£m $m $m Net interest income 2,085 2,122 3,844 3,861 Non-interest income 1,232 1,142 2,271 2,079 _______ _______ _______ _______ Total income 3,317 3,264 6,115 5,940 _______ _______ _______ _______ Direct expenses - staff costs 803 819 1,480 1,490 - other 751 739 1,385 1,344 _______ _______ _______ _______ 1,554 1,558 2,865 2,834 _______ _______ _______ _______ Contribution before impairment 1,763 1,706 3,250 3,106 losses Impairment losses 181 131 333 239 _______ _______ _______ _______ Operating profit 1,582 1,575 2,917 2,867 _______ _______ _______ _______ Average exchange rate - US$/Â£ 1.844 1.820 _______ _______ $bn $bn Total assets 162.2 158.8 Loans and advances to customers - gross - mortgages 18.6 18.8 - home equity 34.5 31.8 - other consumer 23.2 24.8 - corporate and commercial 32.7 29.2 Customer deposits 106.8 106.3 Risk-weighted assets 113.1 106.4 Spot exchange rate - US$/Â£ 1.965 1.721 _______ _______ Citizens grew its total income by 3% to $6,115 million and its operating profit by 2% to $2,917 million. In sterling terms, Citizens total income increased by 2% to Â£3,317 million, while its operating profit rose slightly to Â£1,582 million. We have achieved good growth in lending volumes, with average loans and advances to customers increasing by 10%. In business lending, average loans excluding finance leases increased by 15%, reflecting Citizens' success in adding new mid-corporate customers and increasing its total number of business customers by 4% to 467,000. In personal lending, Citizens increased average mortgage and home equity lending by 14%, though the mortgage market slowed in the second half. Average credit card receivables, while still relatively small, increased by 19%. We increased average customer deposits by 4%, although spot balances at the end of 2006 were little changed from the end of 2005. As interest rates rose further and the US yield curve inverted, we saw migration from low-cost checking and liquid savings to higher-cost term and time deposits. This migration is a principal reason for the decline in Citizens' net interest margin to 2.72% in 2006, compared with 3.00% in 2005. The decline slowed over the course of the year, with net interest margin in the second half 6 basis points lower than in the first. Lower net interest margins more than offset the benefit of higher average loans and deposits, leaving net interest income marginally lower at $3,844 million. THE ROYAL BANK OF SCOTLAND GROUP plc CITIZENS (continued) Non-interest income rose by 9% to $2,271 million. Business and corporate fees rose strongly, with good results especially in foreign exchange, interest rate derivatives and cash management benefiting from increased activity with Corporate Markets. There was good progress in debit cards, where issuance has been boosted by the launch in September of our 'Everyday Rewards' programme. Citizens has also become the US's leading issuer of Paypass(TM) contactless debit cards, with 3.65 million cards issued. Our credit card customers increased by 20%, whilst RBS Lynk, our merchant acquiring business, also achieved significant growth, processing 40% more transactions than it did in 2005 and expanding its merchant base by 11%. Tight cost control and a 5% reduction in headcount limited the increase in total expenses to only 1%, despite continued investment in growth opportunities such as mid-corporate banking, contactless debit cards, merchant acquiring and supermarket banking. Citizens continued to expand its branch network. Our partnership with Stop & Shop Supermarkets has helped us to expand our supermarket banking franchise into New York, while in October we announced the purchase of GreatBanc, Inc., strengthening our position in the Chicago market and making us the 4th largest bank in the Chicago area, based on deposits. The acquisition was completed in February 2007. Impairment losses totalled $333 million, representing just 0.31% of loans and advances to customers and illustrating the prime quality of our portfolio. Underlying strong credit quality remained unchanged as our portfolio grew, with risk elements in lending and problem loans representing 0.32% of loans and advances, the same level as in 2005. Our consumer lending is to prime customers with average FICO scores on our portfolios, including home equity lines of credit, in excess of 700, and 95% of lending is secured. THE ROYAL BANK OF SCOTLAND GROUP plc RBS INSURANCE 2006 2005 Â£m Â£m Earned premiums 5,713 5,641 Reinsurers' share (212) (246) _______ _______ Insurance premium income 5,501 5,395 Net fees and commissions (486) (449) Other income 664 543 _______ _______ Total income 5,679 5,489 _______ _______ Direct expenses - staff costs 319 316 - other 426 411 _______ _______ 745 727 _______ _______ Gross claims 4,030 3,903 Reinsurers' share (60) (76) _______ _______ Net claims 3,970 3,827 _______ _______ Contribution 964 935 Allocation of Manufacturing costs 214 207 _______ _______ Operating profit 750 728 _______ _______ In-force policies (thousands) - Core motor: UK 7,490 7,439 - Core motor: Continental Europe 2,114 1,862 - Core non-motor (including home, rescue, SMEs, pet, 4,920 4,799 HR24): UK - Partnerships (including motor, home, rescue, SMEs, 7,267 7,559 pet, HR24) General insurance reserves - total (Â£m) 8,068 7,776 _______ _______ RBS Insurance increased total income by 3% to Â£5,679 million, with contribution also rising by 3% to Â£964 million and operating profit by the same percentage to Â£750 million. We achieved good overall policy growth of 3% in our core businesses including excellent progress in our European businesses. Our joint venture in Spain grew policy numbers by 14% to 1.34 million. In the UK we have grown our core motor book by 1% whilst focusing on more profitable customers acquired through our direct brands, with good results achieved through the internet channel, which accounted for half of all new own-brand motor policies last year. We implemented price rises in motor insurance in the second half of the year, and average motor premium rates across the market increased in the fourth quarter. Higher premium rates will, however, take time to feed through into income, and competition on prices remains strong. Our core non-motor personal lines policies grew by 3%, with particularly good progress in Tesco Personal Finance. SME has also performed well with policies sold through our intermediary business growing by 10%. THE ROYAL BANK OF SCOTLAND GROUP plc RBS INSURANCE (continued) However, some of our partnership books continue to age and we did not renew a number of other partnerships. As a result, the number of partnership policies in force fell by 8% in motor and by 9% in home. Insurance premium income was up 2% to Â£5,501 million, reflecting a modest overall increase in the total number of in-force policies. Net fees and commissions payable increased by 8% to Â£486 million, whilst other income rose by 22% to Â£664 million, reflecting increased investment income. Total expenses rose by 3% to Â£959 million. Good cost discipline held direct expenses to Â£745 million, up 2%. Staff costs rose by 1%, reflecting improved efficiency despite continued investment in service standards. A 4% rise in non-staff costs included increased marketing expenditure to support growth in continental Europe. Net claims rose by 4% to Â£3,970 million. The environment for home claims remained benign, whilst underlying increases in average motor claims costs were partially offset by purchasing efficiencies and improvements in risk management. The UK combined operating ratio for 2006, including Manufacturing costs, was 94.6%, compared with 93.4% in 2005, reflecting a higher loss ratio and the discontinuation of some partnerships. THE ROYAL BANK OF SCOTLAND GROUP plc MANUFACTURING 2006 2005 Â£m Â£m Staff costs 763 725 Other costs 2,089 2,033 _______ _______ Total Manufacturing costs 2,852 2,758 Allocated to divisions (2,852) (2,758) _______ _______ - - _______ _______ Analysis of Manufacturing costs: Group Technology 966 953 Group Property 910 834 Customer Support and other operations 976 971 _______ _______ Total Manufacturing costs 2,852 2,758 _______ _______ Manufacturing costs increased by 3% to Â£2,852 million, benefiting from investment in efficiency programmes while supporting business growth and maintaining high levels of customer satisfaction. Staff costs rose by 5%, with increases in Group Technology partially offset by reduced headcount in Operations. Group Technology costs were 1% higher at Â£966 million, as we achieved significant improvements in productivity balanced by investment in software development. In the biggest integration project undertaken since NatWest, we brought Ulster Bank onto the RBS technology platform. Group Property costs increased by 9% to Â£910 million, reflecting the continuation of our branch improvement programme and ongoing investment in major operational centres, including Manchester, Birmingham and Glasgow. Customer Support and other operations held costs virtually flat at Â£976 million and, like Group Technology, achieved significant improvements in productivity. At the same time we maintained our focus on service quality, and our UK-based telephony centres continued to record market-leading customer satisfaction scores. Our investment in 'lean manufacturing' approaches across our operational centres is expected to deliver further improvements in efficiency. THE ROYAL BANK OF SCOTLAND GROUP plc CENTRAL ITEMS 2006 2005 Â£m Â£m Funding costs 780 801 Departmental and corporate costs 588 586 _______ _______ 1,368 1,387 Allocation of Manufacturing costs 143 137 _______ _______ Total central items 1,511 1,524 _______ _______ Total central items decreased by 1% to Â£1,511 million. Central funding costs were 3% lower at Â£780 million, largely reflecting a year on year reduction of Â£41 million in IFRS-related volatility. The Group hedges its economic risks, and volatility attributable to derivatives in economic hedges that do not meet the criteria in IFRS for hedge accounting is transferred to the Group's central treasury function. Departmental and corporate costs at Â£588 million were similar to 2005. THE ROYAL BANK OF SCOTLAND GROUP plc AVERAGE BALANCE SHEET 2006 2005 Average Average balance Interest Rate balance Interest Rate Â£m Â£m % Â£m Â£m % Assets Treasury and other 2,129 93 4.37 3,223 140 4.34 eligible bills Loans and advances 23,290 979 4.20 24,803 957 3.86 to banks Loans and advances 360,562 22,181 6.15 317,585 18,717 5.89 to customers Debt securities 35,155 1,713 4.87 38,079 1,691 4.44 _______ ______ _______ ______ Interest-earning 421,136 24,966 5.93 383,690 21,505 5.60 assets - banking business ______ ______ Trading business 202,408 172,990 Non-interest-earning 210,358 180,368 assets _______ _______ Total assets 833,902 737,048 _______ _______ Liabilities Deposits by banks 64,811 2,621 4.04 62,125 2,083 3.35 Customer accounts 254,678 8,899 3.49 228,416 6,821 2.99 Debt securities in 81,161 3,746 4.62 72,293 2,704 3.74 issue Subordinated 26,647 1,391 5.22 26,590 1,276 4.80 liabilities Internal funding of (49,405) (2,100) 4.25 (39,814) (1,164) 2.92 trading business _______ ______ _______ ______ Interest-bearing 377,892 14,557 3.85 349,610 11,720 3.35 liabilities - banking business ______ ______ Trading business 204,810 172,744 Non-interest-bearing liabilities - demand deposits 29,577 28,665 - other 184,747 153,081 liabilities Shareholders' equity 36,876 32,948 _______ _______ Total liabilities 833,902 737,048 _______ _______ Notes: 1. Interest receivable and interest payable on trading assets and liabilities are included in income from trading activities. 2. Interest-earning assets and interest-bearing liabilities exclude the Retail bancassurance long-term assets and liabilities attributable to policyholders, in view of their distinct nature. As a result, interest income has been adjusted by Â£63 million (2005 - Â£59 million). 3. Changes in the fair value of interest-bearing financial instruments designated as at fair value through profit or loss are recorded in other operating income in the consolidated statement of income. In the average balance sheet shown above, interest includes interest income and interest expense related to these instruments of Â£215 million (2005 - Â£115 million) and Â£465 million (2005 - Â£307 million) respectively and the average balances have been adjusted accordingly. THE ROYAL BANK OF SCOTLAND GROUP plc AVERAGE INTEREST RATES, YIELDS, SPREADS AND MARGINS 2006 2005 Average rate % % The Group's base rate 4.64 4.65 London inter-bank three month offered rates: - Sterling 4.85 4.76 - Eurodollar 5.20 3.56 - Euro 3.08 2.18 2006 2005 Yields, spreads and margins of the banking business: % % Gross yield on interest-earning assets of banking business 5.93 5.60 Cost of interest-bearing liabilities of banking business (3.85) (3.35) _______ _______ Interest spread of banking business 2.08 2.25 Benefit from interest-free funds 0.39 0.30 _______ _______ Net interest margin of banking business 2.47 2.55 _______ _______ THE ROYAL BANK OF SCOTLAND GROUP plc CONDENSED CONSOLIDATED INCOME STATEMENT FOR THE YEAR ENDED 31 DECEMBER 2006 In the income statement below, net gain on sale of strategic investments and subsidiaries, amortisation of purchased intangible assets and integration costs are included in other non-interest income and operating expenses as appropriate. 2006 2005 Â£m Â£m Interest receivable 24,688 21,331 Interest payable 14,092 11,413 _______ _______ Net interest income 10,596 9,918 _______ _______ Fees and commissions receivable 7,116 6,750 Fees and commissions payable (1,922) (1,841) Income from trading activities 2,675 2,343 Other operating income (excluding insurance premium income) 3,564 2,953 Insurance premium income 6,243 6,076 Reinsurers' share (270) (297) _______ _______ Non-interest income 17,406 15,984 _______ _______ Total income 28,002 25,902 _______ _______ Staff costs 6,723 5,992 Premises and equipment 1,421 1,313 Other administrative expenses 2,658 2,816 Depreciation and amortisation 1,678 1,825 _______ _______ Operating expenses* 12,480 11,946 _______ _______ Profit before other operating charges and impairment losses 15,522 13,956 Insurance claims 4,550 4,413 Reinsurers' share (92) (100) Impairment losses 1,878 1,707 _______ _______ Operating profit before tax 9,186 7,936 Tax 2,689 2,378 _______ _______ Profit for the year 6,497 5,558 Minority interests 104 57 Preference dividends 191 109 _______ _______ Profit attributable to ordinary shareholders 6,202 5,392 _______ _______ Basic earnings per ordinary share (Note 4) 194.7p 169.4p _______ _______ Diluted earnings per ordinary share (Note 4) 193.2p 168.3p _______ _______ Adjusted earnings per ordinary share (Note 4) 200.0p 175.9p _______ _______ * Operating expenses include: Â£m Â£m Integration costs: Administrative expenses 118 318 Depreciation and amortisation 16 140 _______ _______ 134 458 Amortisation of purchased intangible assets 94 97 _______ _______ 228 555 _______ _______ THE ROYAL BANK OF SCOTLAND GROUP plc CONDENSED CONSOLIDATED BALANCE SHEET AT 31 DECEMBER 2006 2006 2005 Â£m Â£m Assets Cash and balances at central banks 6,121 4,759 Treasury and other eligible bills 5,491 5,538 Loans and advances to banks 82,606 70,587 Loans and advances to customers 466,893 417,226 Debt securities 127,251 120,965 Equity shares 13,504 9,301 Intangible assets 18,904 19,932 Property, plant and equipment 18,420 18,053 Settlement balances 7,425 6,005 Derivatives 116,681 95,663 Prepayments, accrued income and other assets 8,136 8,798 _______ _______ Total assets 871,432 776,827 _______ _______ Liabilities Deposits by banks 132,143 110,407 Customer accounts 384,222 342,867 Debt securities in issue 85,963 90,420 Settlement balances and short positions 49,476 43,988 Derivatives 118,112 96,438 Accruals, deferred income and other liabilities 15,660 14,247 Retirement benefit liabilities 1,992 3,735 Deferred taxation 3,264 1,695 Insurance liabilities 7,456 7,212 Subordinated liabilities 27,654 28,274 _______ _______ Total liabilities 825,942 739,283 Equity: Minority interests 5,263 2,109 Shareholders' equity* Called up share capital 815 826 Reserves 39,412 34,609 Total equity 45,490 37,544 _______ _______ Total liabilities and equity 871,432 776,827 _______ _______ *Shareholders' equity attributable to: Ordinary shareholders 36,546 32,426 Preference shareholders 3,681 3,009 _______ _______ 40,227 35,435 _______ _______ THE ROYAL BANK OF SCOTLAND GROUP plc OVERVIEW OF CONDENSED CONSOLIDATED BALANCE SHEET Total assets of Â£871.4 billion at 31 December 2006 were up Â£94.6 billion, 12%, compared with 31 December 2005, reflecting business growth. Treasury and other eligible bills remained stable at Â£5.5 billion. Loans and advances to banks increased by Â£12.0 billion, 17%, to Â£82.6 billion. Reverse repurchase agreements and stock borrowing ('reverse repos') increased by Â£12.3 billion, 30% to Â£54.2 billion, offset by a reduction in bank placings of Â£0.3 billion, 1% to Â£28.4 billion. Loans and advances to customers were up Â£49.7 billion, 12%, to Â£466.9 billion. Within this, reverse repos increased by 29%, Â£14.0 billion to Â£62.9 billion. Excluding reverse repos, lending rose by Â£35.7 billion, 10%, to Â£404.0 billion reflecting organic growth across all divisions. Debt securities increased by Â£6.3 billion, 5%, to Â£127.3 billion, principally due to increased trading book holdings in Corporate Markets. Equity shares rose by Â£4.2 billion, 45%, to Â£13.5 billion, reflecting the increase in the fair value of available-for-sale securities, principally the investment in Bank of China. Intangible assets decreased by Â£1.0 billion, 5%, to Â£18.9 billion, principally due to exchange rate movements. Property, plant and equipment were up Â£0.4 billion, 2%, to Â£18.4 billion, mainly due to growth in investment properties and operating lease assets. Settlement balances rose Â£1.4 billion, 24%, to Â£7.4 billion as a result of increased customer activity. Derivatives, assets and liabilities, increased reflecting growth in trading volumes and the effects of interest and exchange rates. Prepayments, accrued income and other assets were down Â£0.7 billion, 8%, to Â£8.1 billion. Deposits by banks rose by Â£21.7 billion, 20%, to Â£132.1 billion to fund business growth. Increased repurchase agreements and stock lending ('repos'), up Â£28.5 billion, 59%, to Â£76.4 billion were partially offset by lower inter-bank deposits, down Â£6.8 billion, 11%, at Â£55.7 billion. Customer accounts were up Â£41.4 billion, 12% at Â£384.2 billion. Within this, repos increased Â£15.3 billion, 31%, to Â£64.0 billion. Excluding repos, deposits rose by Â£26.1 billion, 9%, to Â£320.2 billion with good growth in all divisions. Debt securities in issue decreased by Â£4.5 billion, 5%, to Â£86.0 billion. The increase in settlement balances and short positions, up Â£5.5 billion, 12%, to Â£49.5 billion, reflected growth in customer activity. Accruals, deferred income and other liabilities increased Â£1.4 billion, 10%, to Â£15.7 billion. THE ROYAL BANK OF SCOTLAND GROUP plc OVERVIEW OF CONDENSED CONSOLIDATED BALANCE SHEET (continued) Subordinated liabilities were down Â£0.6 billion, 2%, to Â£27.7 billion. The issue of Â£2.3 billion dated and Â£0.7 billion undated loan capital was offset by the redemption of Â£0.3 billion dated loan capital, Â£0.7 billion undated loan capital and Â£0.3 billion non-cumulative preference shares and the effect of exchange rates, Â£1.7 billion and other movements, Â£0.6 billion. Deferred taxation liabilities rose by Â£1.6 billion to Â£3.3 billion largely reflecting the provision for tax on the uplift in the value of available-for-sale equity shares. Equity minority interests increased by Â£3.2 billion to Â£5.3 billion. Of the increase, Â£2.1 billion related to the uplift in the value of the investment in Bank of China attributable to minority shareholders. The remaining increase primarily arose from the issue of Â£400 million trust preferred securities and a restructuring of the life assurance joint venture with Aviva, following the repayment of an existing loan replaced by an equity investment. This restructuring has no effect on the Group's regulatory capital position. Shareholders' equity increased by Â£4.8 billion, 14%, to Â£40.2 billion. The profit for the year of Â£6.4 billion, issue of Â£0.7 billion non-cumulative fixed rate equity preference shares and Â£0.1 billion of ordinary shares in respect of the exercise of share options, Â£1.6 billion increase in available-for-sale reserves, mainly reflecting the Group's share in the investment in Bank of China and a Â£1.3 billion net decrease after tax in the Group's pension liability, were partly offset by the payment of the 2005 final ordinary dividend and the 2006 interim dividend, Â£2.5 billion and preference dividends of Â£0.2 billion, together with Â£1.0 billion ordinary share buybacks and Â£1.6 billion resulting from the effect of exchange rates and other movements. THE ROYAL BANK OF SCOTLAND GROUP plc CONDENSED STATEMENT OF RECOGNISED INCOME AND EXPENSE FOR THE YEAR ENDED 31 DECEMBER 2006 2006 2005 Â£m Â£m Net movements in reserves: Available-for-sale 4,479 (547) Cash flow hedges (249) (67) Currency translation (1,681) 842 Actuarial gains/(losses) on defined benefit plans 1,781 (799) Tax on items recognised direct in equity (1,173) 478 _______ _______ Net income/(expense) recognised direct in equity 3,157 (93) Profit for the year 6,497 5,558 _______ _______ Total recognised income and expense for the year 9,654 5,465 _______ _______ Attributable to: Equity shareholders 7,707 5,355 Minority interests 1,947 110 _______ _______ 9,654 5,465 _______ _______ THE ROYAL BANK OF SCOTLAND GROUP plc CONDENSED CONSOLIDATED CASH FLOW STATEMENT FOR THE YEAR ENDED 31 DECEMBER 2006 2006 2005 Â£m Â£m (Restated) Operating activities Operating profit before tax 9,186 7,936 Adjustments for: Depreciation and amortisation 1,678 1,825 Interest on subordinated liabilities 1,386 1,271 Charge for defined benefit pension schemes 580 462 Cash contribution to defined benefit pension schemes (536) (452) Elimination of foreign exchange differences and other 3,396 (4,472) non-cash items _______ _______ Net cash inflow from trading activities 15,690 6,570 Changes in operating assets and liabilities 3,980 (519) _______ _______ Net cash flows from operating activities before tax 19,670 6,051 Income taxes paid (2,229) (1,911) _______ _______ Net cash flows from operating activities 17,441 4,140 _______ _______ Investing activities Sale and maturity of securities 27,126 39,472 Purchase of securities (19,126) (39,196) Sale of property, plant and equipment 2,990 2,220 Purchase of property, plant and equipment (4,282) (4,812) Net investment in business interests and intangible (63) (296) assets _______ _______ Net cash flows from investing activities 6,645 (2,612) _______ _______ Financing activities Issue of ordinary shares 104 163 Issue of equity preference shares 671 1,649 Issue of subordinated liabilities 3,027 1,234 Proceeds from minority interests 1,354 1,264 Redemption of minority interests (81) (121) Repurchase of ordinary shares (991) - Shares purchased by employee trusts (254) - Shares issued under employee share schemes 108 - Repayment of subordinated liabilities (1,318) (1,553) Dividends paid (2,727) (2,007) Interest on subordinated liabilities (1,409) (1,332) _______ _______ Net cash flows from financing activities (1,516) (703) _______ _______ Effects of exchange rate changes on cash and cash (3,468) 1,703 equivalents _______ _______ Net increase in cash and cash equivalents 19,102 2,528 Cash and cash equivalents at beginning of year 52,549 50,021 _______ _______ Cash and cash equivalents at end of year 71,651 52,549 _______ _______ THE ROYAL BANK OF SCOTLAND GROUP plc NOTES 1. Accounting policies There have been no changes to the Group's principal accounting policies as set out on pages 136 to 142 of the 2005 Report and Accounts. 2. Loan impairment provisions Operating profit is stated after charging loan impairment losses of Â£1,877 million (2005 - Â£1,703 million). The balance sheet loan impairment provisions increased in the year ended 31 December 2006 from Â£3,887 million to Â£3,935 million, and the movements thereon were: 2006 2005 Â£m Â£m At 1 January 3,887 4,145 Currency translation and other adjustments (61) 51 Amounts written-off (1,841) (2,040) Recoveries of amounts previously written-off 215 172 Charge to income statement 1,877 1,703 Unwind of discount (142) (144) _______ _______ At 31 December 3,935 3,887 _______ _______ The provision at 31 December 2006 includes Â£2 million (2005 - Â£3 million) in respect of loans and advances to banks. 3. Taxation The charge for taxation is summarised as follows: 2006 2005 Â£m Â£m Tax on profit before intangibles amortisation, integration costs and net gain on sale of strategic investments and subsidiaries 2,750 2,486 Tax relief on intangibles amortisation, integration costs and net gain on sale of strategic investments and subsidiaries (61) (108) _______ _______ Charge for taxation 2,689 2,378 _______ _______ Overseas tax included above 1,100 946 _______ _______ The charge for taxation represents 29.3% (2005 - 30%) of profit before tax. It differs from the tax charge computed by applying the standard UK corporation tax rate of 30% as follows: 2006 2005 Â£m Â£m Profit before tax 9,186 7,936 _______ _______ Expected tax charge at 30% 2,756 2,381 Non-deductible items 288 309 Non-taxable items (251) (166) Foreign profits taxed at other rates 63 77 Other 19 (15) Adjustments in respect of prior periods (186) (208) _______ _______ Actual tax charge 2,689 2,378 _______ _______ THE ROYAL BANK OF SCOTLAND GROUP plc NOTES (continued) 4. Earnings per share Earnings per share have been calculated based on the following: 2006 2005 Â£m Â£m Earnings Profit attributable to ordinary shareholders 6,202 5,392 Add back finance cost on dilutive convertible securities 64 65 _______ _______ Diluted earnings attributable to ordinary shareholders 6,266 5,457 _______ _______ Number of shares - millions Weighted average number of ordinary shares In issue during the year 3,185 3,183 Effect of dilutive share options and convertible 58 60 securities _______ _______ Diluted weighted average number of ordinary shares in issue during the year 3,243 3,243 _______ _______ Basic earnings per share 194.7p 169.4p Intangibles amortisation 2.0p 2.0p Integration costs 3.3p 9.9p Net gain on sale of strategic investments and subsidiaries - (5.4p) _______ _______ Adjusted earnings per share 200.0p 175.9p _______ _______ Diluted earnings per share 193.2p 168.3p _______ _______ Adjusted diluted earnings per share 198.4p 174.7p _______ _______ THE ROYAL BANK OF SCOTLAND GROUP plc NOTES (continued) 5. Segmental analysis The revenues for each division in the table below are gross of intra-group transactions. 2006 2005 Total revenue Â£m Â£m Corporate Markets - Global Banking & Markets 19,052 12,097 - UK Corporate Banking 5,975 6,205 Retail Markets - Retail 12,946 12,396 - Wealth Management 2,458 1,999 Ulster Bank 2,370 1,788 Citizens 5,874 4,882 RBS Insurance 6,447 6,261 Manufacturing 54 60 Central items 8,078 5,189 Elimination of intra-group transactions (18,968) (11,757) _______ _______ 44,286 39,120 Disposal of strategic investments and - 333 subsidiaries _______ _______ 44,286 39,453 _______ _______ 2006 2005 Operating profit before tax Â£m Â£m Corporate Markets - Global Banking & Markets 3,790 3,041 - UK Corporate Banking 1,762 1,572 Total Corporate Markets 5,552 4,613 Retail Markets - Retail 2,299 2,264 - Wealth Management 354 272 Total Retail Markets 2,653 2,536 Ulster Bank 388 323 Citizens 1,582 1,575 RBS Insurance 750 728 Manufacturing - - Central items (1,511) (1,524) _______ _______ 9,414 8,251 Amortisation of purchased intangible assets (94) (97) Integration costs (134) (458) Net gain on sale of strategic investments and - 240 subsidiaries _______ _______ 9,186 7,936 _______ _______ THE ROYAL BANK OF SCOTLAND GROUP plc NOTES (continued) 6. Dividend and share capital During the year dividends of 53.1p per ordinary share (2005 - 41.2p) in respect of the final dividend for 2005 and 24.2p per ordinary share (2005 - 19.4p) in respect of the interim dividend for 2006 were paid to ordinary shareholders. The directors have recommended a final dividend for 2006 of 66.4p per ordinary share. Subject to approval by shareholders at the Annual General Meeting, the final dividend will be paid on 8 June 2007 to shareholders registered on 9 March 2007. At the Annual General Meeting the shareholders will be asked to approve a bonus issue of 2 new ordinary shares of 25 pence each fully paid for each ordinary share held. If approved, the record date for the bonus issue will be 4 May 2007 and the new ordinary shares of 25 pence each are expected to be admitted to listing on 8 May 2007. 7. Analysis of repurchase agreements 2006 2005 Â£m Â£m Reverse repurchase agreements and stock borrowing Loans and advances to banks 54,152 41,804 Loans and advances to customers 62,908 48,887 _______ _______ Repurchase agreements and stock lending Deposits by banks 76,376 47,905 Customer accounts 63,984 48,754 _______ _______ 8. Litigation Proceedings, including a consolidated class action, have been brought in the United States against a large number of defendants, including the Group, following the collapse of Enron. The claims against the Group could be significant but are largely unquantified. The Group considers that it has substantial and credible legal and factual defences to these claims and it continues to defend them vigorously. A court ordered mediation commenced in September 2003 but no material progress has been made towards a resolution of the claims, although a number of other defendants have reached settlements in the principal class action. The Group is unable reliably to estimate the possible loss in relation to these matters or the effect that the possible loss might have on the Group's consolidated net assets or its operating results or cashflows in any particular period. In addition, pursuant to requests received from the US Securities and Exchange Commission and the Department of Justice, the Group has provided copies of Enron-related materials to these authorities and has co-operated fully with them. Members of the Group are engaged in other litigation in the United Kingdom and a number of overseas jurisdictions, including the United States, involving claims by and against them arising in the ordinary course of business. The Group has reviewed these other actual, threatened and known potential claims and proceedings and, after consulting with its legal advisers, is satisfied that the outcome of these other claims and proceedings will not have a material adverse effect on its consolidated net assets, operating results or cash flows in any particular period. THE ROYAL BANK OF SCOTLAND GROUP plc NOTES (continued) 9. Analysis of consolidated equity 2006 2005 Â£m Â£m Called-up share capital At beginning of year 826 822 Implementation of IAS 32 on 1 January 2005 - (2) Shares issued during the year 2 6 Shares repurchased during the year (13) - _______ _______ At end of year 815 826 _______ _______ Share premium account At beginning of year 11,777 12,964 Implementation of IAS 32 on 1 January 2005 - (3,159) Shares issued during the year 815 1,972 Shares repurchased during the year (381) - Redemption of preference shares classified as debt 271 - _______ _______ At end of year 12,482 11,777 _______ _______ Merger reserve At beginning and end of year 10,881 10,881 _______ _______ Available-for-sale reserves At beginning of year (73) - Implementation of IAS 32 and IAS 39 on 1 January 2005 - 289 Currency translation adjustments (43) 4 Unrealised gains in the year 2,652 35 Realised gains in the year (313) (582) Taxation (695) 181 _______ _______ At end of year 1,528 (73) _______ _______ Cash flow hedging reserve At beginning of year 59 - Implementation of IAS 32 and IAS 39 on 1 January 2005 - 67 Amount recognised in equity during the year (109) 18 Amount transferred from equity to earnings for the year (140) (85) Taxation 41 59 _______ _______ At end of year (149) 59 _______ _______ Foreign exchange reserve At beginning of year 469 (320) Retranslation of net assets, net of related hedges (1,341) 789 _______ _______ At end of year (872) 469 _______ _______ THE ROYAL BANK OF SCOTLAND GROUP plc NOTES (continued) 9. Analysis of consolidated equity (continued) 2006 2005 Â£m Â£m Capital redemption reserve At beginning of year 157 157 Shares repurchased during the year 13 - _______ _______ At end of year 170 157 _______ _______ Retained earnings At beginning of year 11,346 9,408 Implementation of IAS 32 and IAS 39 on 1 January 2005 - (1,078) Profit attributable to ordinary and equity preference 6,393 5,501 shareholders Ordinary dividends paid (2,470) (1,927) Equity preference dividends paid (191) (109) Shares repurchased during the year (624) - Redemption of preference shares classified as debt (271) - Actuarial gains/(losses) recognised in retirement benefit schemes, net of tax 1,262 (561) Net cost of shares bought and used to satisfy (38) - share-based payments Share-based payments 80 112 _______ _______ At end of year 15,487 11,346 _______ _______ Own shares held At beginning of year (7) (7) Shares purchased during the year (254) - Shares issued under employee share schemes 146 - _______ _______ At end of year (115) (7) _______ _______ Shareholders' equity at end of year 40,227 35,435 _______ _______ Minority interests At beginning of year 2,109 3,492 Implementation of IAS 32 and IAS 39 on 1 January 2005 - (2,541) Currency translation adjustments and other movements (297) 53 Profit for the year 104 57 Dividends paid (66) (95) Unrealised gains on available-for-sale securities 2,140 - Equity raised 1,354 1,264 Equity withdrawn (81) (121) _______ _______ At end of year 5,263 2,109 _______ _______ Total equity at end of year 45,490 37,544 _______ _______ THE ROYAL BANK OF SCOTLAND GROUP plc NOTES (continued) 10. Retirement benefit liabilities 2006 2005 Â£m Â£m Present value of defined benefit obligations 20,951 21,123 Fair value of plan assets 18,959 17,388 _______ _______ Net pension liability 1,992 3,735 _______ _______ The reduction in net pension liability of Â£1,743 million reflects strong growth in scheme assets coupled with a higher discount rate due to the rise in AA rated corporate bond yields. This was partially offset by a change in mortality assumptions in light of increased life expectancy of current and future pensioners. 11. Analysis of contingent liabilities and commitments 2006 2005 Â£m Â£m Contingent liabilities Guarantees and assets pledged as collateral 13,013 12,253 security Other contingent liabilities 6,833 6,394 _______ _______ 19,846 18,647 _______ _______ Commitments Undrawn formal standby facilities, credit lines and other commitments to lend 235,586 203,021 Other commitments 2,402 3,529 _______ _______ 237,988 206,550 _______ _______ Total contingent liabilities and commitments 257,834 225,197 _______ _______ 12. Statutory accounts Financial information contained in this document does not constitute statutory accounts within the meaning of section 240 of the Companies Act 1985 ('the Act'). The statutory accounts for the year ended 31 December 2006 will be filed with the Registrar of Companies following the company's Annual General Meeting. The auditors have reported on these accounts: their report was unqualified and did not contain a statement under section 237(2) or (3) of the Act. 13. Date of approval This announcement was approved by the Board of directors on 28 February 2007. 14. Form 20-F A report on Form 20-F will be filed with the Securities and Exchange Commission in the United States. THE ROYAL BANK OF SCOTLAND GROUP plc ANALYSIS OF INCOME, EXPENSES AND IMPAIRMENT LOSSES 2006 2005 Â£m Â£m Non-interest income Fees and commissions receivable 7,116 6,750 Fees and commissions payable - banking (1,432) (1,378) - insurance related (490) (463) _______ _______ Net fees and commissions 5,194 4,909 _______ _______ Foreign exchange 738 647 Interest rates 973 943 Credit 841 666 Other 123 87 _______ _______ Income from trading activities 2,675 2,343 _______ _______ Rental and other asset-based activities 2,149 1,736 Other income - Principal investments 794 560 - net realised gains on available-for-sale securities 196 83 - dividend income 73 79 - profit on sale of property, plant and equipment 125 32 - other 227 130 _______ _______ Other operating income 3,564 2,620 _______ _______ Non-interest income (excluding insurance premiums) 11,433 9,872 _______ _______ Insurance net premium income 5,973 5,779 _______ _______ Total non-interest income 17,406 15,651 _______ _______ Staff costs - wages, salaries and other staff costs 5,641 4,985 - social security costs 389 353 - pension costs 617 506 Premises and equipment 1,411 1,274 Other 2,626 2,592 _______ _______ Administrative expenses 10,684 9,710 Operating lease depreciation 787 805 Other depreciation and amortisation 781 783 _______ _______ Operating expenses 12,252 11,298 _______ _______ General insurance 3,970 3,827 Bancassurance 488 486 _______ _______ Insurance net claims 4,458 4,313 _______ _______ Loan impairment losses 1,877 1,703 Impairment losses against available-for-sale securities 1 4 _______ _______ Impairment losses 1,878 1,707 _______ _______ Note: the data above exclude amortisation of purchased intangibles and integration costs, and net gain on sale of strategic investments and subsidiaries in 2005. THE ROYAL BANK OF SCOTLAND GROUP plc REGULATORY RATIOS 2006 2005 Â£m Â£m Capital base Ordinary shareholders' funds and minority interests 20,281 18,196 less intangibles Preference shares and tax deductible securities 9,760 10,022 _______ _______ Tier 1 capital 30,041 28,218 Tier 2 capital 27,491 22,437 _______ _______ 57,532 50,655 Less: Supervisory deductions (10,583) (7,282) _______ _______ 46,949 43,373 _______ _______ Risk-weighted assets Banking book - on-balance sheet 318,600 303,300 - off-balance sheet 59,400 51,500 Trading book 22,300 16,200 _______ _______ 400,300 371,000 _______ _______ Risk asset ratio Tier 1 7.5% 7.6% Total 11.7% 11.7% _______ _______ Composition of capital Tier 1 Shareholders' equity and minority interests 41,700 37,414 Innovative tier 1 securities and preference shares 4,900 5,746 Goodwill and other intangible assets (18,904) (19,932) Regulatory and other adjustments 2,345 4,990 _______ _______ Total qualifying tier 1 capital 30,041 28,218 _______ _______ Tier 2 Unrealised gains in available-for-sale equity securities in shareholders' equity and minority interests 3,790 130 Collective impairment losses, net of taxes 2,267 2,169 Qualifying subordinated liabilities 21,024 20,060 Minority and other interests in tier 2 capital 410 78 _______ _______ Total qualifying tier 2 capital 27,491 22,437 _______ _______ Supervisory deductions Unconsolidated investments 3,870 3,958 Investments in other banks 5,203 1,789 Other deductions 1,510 1,535 _______ _______ 10,583 7,282 _______ _______ Total regulatory capital 46,949 43,373 _______ _______ THE ROYAL BANK OF SCOTLAND GROUP plc ASSET QUALITY Analysis of loans and advances to customers The following table analyses loans and advances to customers (including reverse repurchase agreements and stock borrowing) by industry. 2006 2005 Â£m Â£m Central and local government 6,732 3,340 Finance 25,017 27,091 Individuals - home 70,884 65,286 Individuals - other 27,922 26,323 Other commercial and industrial comprising: - Manufacturing 11,051 11,615 - Construction 8,251 7,274 - Service industries and business activities 43,887 40,687 - Agriculture, forestry and fishing 2,767 2,645 - Property 39,296 32,899 Finance leases and instalment credit 14,218 13,909 Interest accruals 1,497 1,250 _______ _______ 251,522 232,319 Overseas residents 69,242 52,234 _______ _______ Total UK offices 320,764 284,553 _______ _______ Overseas US 92,166 90,606 Rest of the World 57,896 45,951 _______ _______ Total Overseas offices 150,062 136,557 _______ _______ Loans and advances to customers - gross 470,826 421,110 Loan impairment provisions (3,933) (3,884) _______ _______ Total loans and advances to customers 466,893 417,226 _______ _______ Reverse repurchase agreements included in the analysis above: Central and local government 3,677 1,001 Finance 17,540 18,427 Accruals 220 187 _______ _______ 21,437 19,615 Overseas residents 18,487 14,237 _______ _______ Total UK offices 39,924 33,852 US 19,383 14,994 Rest of the World 3,601 41 _______ _______ Total 62,908 48,887 _______ _______ Loans and advances to customers excluding reverse repurchase agreements - net 403,985 368,339 _______ _______ THE ROYAL BANK OF SCOTLAND GROUP plc ASSET QUALITY (continued) Risk elements in lending The Group's loan control and review procedures do not include the classification of loans as non-accrual, accruing past due, restructured and potential problem loans, as defined by the Securities and Exchange Commission ('SEC') in the US. The following table shows the estimated amount of loans which would be reported using the SEC's classifications. The figures are stated before deducting the value of security held or related provisions. 2006 2005 Â£m Â£m Loans accounted for on a non-accrual basis (2): - Domestic 5,420 4,977 - Foreign 812 949 _______ _______ 6,232 5,926 _______ _______ Accruing loans which are contractually overdue 90 days or more as to principal or interest (3): - Domestic 81 2 - Foreign 24 7 _______ _______ 105 9 _______ _______ Loans not included above which are 'troubled debt restructurings' as defined by the SEC: - Domestic - 2 - Foreign - - _______ _______ - 2 _______ _______ Total risk elements in lending 6,337 5,937 _______ _______ Potential problem loans (4) - Domestic 47 14 - Foreign 5 5 _______ _______ 52 19 _______ _______ Closing provisions for impairment as a % of total risk elements in lending and potential problem loans 62% 65% _______ _______ Risk elements in lending as a % of gross lending to customers excluding reverse repos 1.55% 1.60% _______ _______ Risk elements in lending and potential problem loans as a % of gross lending to customers excluding reverse repos 1.57% 1.60% _______ _______ 1. For the analysis above, 'Domestic' consists of the United Kingdom domestic transactions of the Group. 'Foreign' comprises the Group's transactions conducted through offices outside the UK and through those offices in the UK specifically organised to service international banking transactions. 2. All loans against which an impairment provision is held are reported in the non-accrual category. 3. Loans where an impairment event has taken place but no impairment recognised. This category is used for over collateralised non-revolving credit facilities. 4. Loans for which an impairment event has occurred but no impairment provision is necessary. This category is used for over-collateralised advances and revolving credit facilities where identification as 90 days overdue is not feasible. THE ROYAL BANK OF SCOTLAND GROUP plc MARKET RISK The Group manages the market risk in its trading and treasury portfolios through its market risk management framework, which is based on value-at-risk (VaR) limits, together with, but not limited to, stress testing, scenario analysis, and position and sensitivity limits. VaR is a technique that produces estimates of the potential negative change in the market value of a portfolio over a specified time horizon at a given confidence level. The table below sets out the VaR for the Group, which assumes a 95% confidence level and a one-day time horizon. The VaR for the Group's trading portfolios is segregated by type of market risk exposure, including idiosyncratic risk. Average Period end Maximum Minimum Â£m Â£m Â£m Â£m Trading VaR Interest rate 8.7 10.2 15.0 5.7 Credit spread 13.2 14.1 15.7 10.4 Currency 2.2 2.5 3.5 1.0 Equity and commodity 1.4 1.6 4.3 0.6 Diversification effects (12.8) _______ _______ _______ _______ 31 December 2006 14.2 15.6 18.9 10.4 _______ _______ _______ _______ 31 December 2005 13.0 12.8 16.5 9.9 _______ _______ _______ _______ Treasury VaR 31 December 2006 2.4 1.5 4.4 0.6 _______ _______ _______ _______ 31 December 2005 4.0 3.5 5.8 2.8 _______ _______ _______ _______ The Group's VaR should be interpreted in light of the limitations of the methodologies used. These limitations include: Historical data may not provide the best estimate of the joint distribution of risk factor changes in the future and may fail to capture the risk of possible extreme adverse market movements which have not occurred in the historical window used in the calculations. VaR using a one-day time horizon does not fully capture the market risk of positions that cannot be liquidated or hedged within one day. VaR using a 95% confidence level does not reflect the extent of potential losses beyond that percentile. The Group largely computes the VaR of the trading portfolios at the close of business and positions may change substantially during the course of the trading day. Controls are in place to limit the Group's intra-day exposure such as the calculation of VaR for selected portfolios. These limitations and the nature of the VaR measure mean that the Group cannot guarantee that losses will not exceed the VaR amounts indicated nor that losses in excess of the VaR amounts will not occur more frequently than once in 20 business days. THE ROYAL BANK OF SCOTLAND GROUP plc OTHER INFORMATION 31 December 31 December 2006 2005 Ordinary share price Â£19.93 Â£17.55 Number of ordinary shares in issue 3,153m 3,197m Market capitalisation Â£62.8bn Â£56.1bn Net asset value per ordinary share Â£11.59 Â£10.14 Employee numbers (full time equivalents rounded to the nearest hundred) Global Banking & Markets 8,700 7,400 UK Corporate Banking 8,800 8,400 Retail 39,800 40,400 Wealth Management 4,500 4,200 Ulster Bank 4,800 4,400 Citizens 23,100 24,400 RBS Insurance 17,500 19,300 Manufacturing 25,200 26,000 Centre 2,600 2,500 _______ _______ Group total 135,000 137,000 _______ _______ THE ROYAL BANK OF SCOTLAND GROUP plc FORWARD-LOOKING STATEMENTS Certain sections in this document contain 'forward-looking statements' as that term is defined in the United States Private Securities Litigation Reform Act of 1995, such as statements that include the words 'expect', 'estimate', 'project', 'anticipate', 'should', 'intend', 'plan', 'probability', 'risk', 'Value-at-Risk ('VaR')', 'target', 'goal', 'objective', 'will', 'endeavour', 'outlook', 'optimistic', 'prospects' and similar expressions or variations on such expressions and sections such as 'Group Chief Executive's review' and 'Financial review'. In particular, this document includes forward-looking statements relating, but not limited, to the Group's potential exposures to various types of market risks, such as interest rate risk, foreign exchange rate risk and commodity and equity price risk. Such statements are subject to risks and uncertainties. For example, certain of the market risk disclosures are dependent on choices about key model characteristics and assumptions and are subject to various limitations. By their nature, certain of the market risk disclosures are only estimates and, as a result, actual future gains and losses could differ materially from those that have been estimated. Other factors that could cause actual results to differ materially from those estimated by the forward-looking statements contained in this document include, but are not limited to: general economic conditions in the UK and in other countries in which the Group has significant business activities or investments, including the United States; the monetary and interest rate policies of the Bank of England, the Board of Governors of the Federal Reserve System and other G-7 central banks; inflation; deflation; unanticipated turbulence in interest rates, foreign currency exchange rates, commodity prices and equity prices; changes in UK and foreign laws, regulations and taxes; changes in competition and pricing environments; natural and other disasters; the inability to hedge certain risks economically; the adequacy of loss reserves; acquisitions or restructurings; technological changes; changes in consumer spending and saving habits; and the success of the Group in managing the risks involved in the foregoing. The forward-looking statements contained in this document speak only as of the date of this report, and the Group does not undertake to update any forward-looking statement to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events. THE ROYAL BANK OF SCOTLAND GROUP plc RESTATEMENTS (1) Divisional results for 2005 have been restated to reflect transfers of businesses between divisions in 2006. These changes do not affect the Group's results. Previously *Change in reported Resegmentation presentation Transfers Restated Â£m Â£m Â£m Â£m Â£m Global Banking & Markets (1) - Net interest 1,200 (166) 452 - 1,486 income - Non-interest 4,598 (51) (452) 10 4,105 income - Staff costs 1,471 40 - 7 1,518 - Other costs 391 (35) - 1 357 - Impairment 117 22 - - 139 losses Contribution 3,421 (244) - 2 3,179 _______ _______ _______ _______ _______ UK Corporate Banking (1) - Net interest 1,760 166 49 (22) 1,953 income - Non-interest 1,257 51 (49) (43) 1,216 income - Staff costs 529 (40) - (1) 488 - Other costs 132 35 - (3) 164 - Impairment 218 (22) - - 196 losses Contribution 1,803 244 - (61) 1,986 _______ _______ _______ _______ _______ Retail - Net interest 4,057 11 4,068 income - Non-interest 3,342 32 3,374 income - Staff costs 1,256 51 1,307 - Other costs 686 10 696 Contribution 3,799 (18) 3,781 _______ _______ _______ Wealth Management - Other costs 135 (2) 133 Contribution 408 2 410 _______ _______ _______ RBS Insurance - Staff costs 323 (7) 316 - Other costs 413 (2) 411 Contribution 926 9 935 _______ _______ _______ Manufacturing - Staff costs 740 (15) 725 - Other costs 2,003 30 2,033 Contribution (2,743) (15) (2,758) _______ _______ _______ Centre - Funding costs 810 (9) 801 - Department 658 (72) 586 costs Contribution (1,468) 81 (1,387) _______ _______ _______ *The change in presentation is in respect of funding costs relating to rental and other assets which have been netted against Income from rental assets and Other operating income in the presentation of Corporate Markets' results only. These funding costs continue to be included in interest payable in computing the Group's net interest margin. Note: (1) The above shows how the Global Banking & Markets and UK Corporate Banking figures have been computed from the previous Global Banking & Markets and Mid Corporate and Commercial analysis presented in 2005. This takes into account the reorganisation of these segments, changes in the presentation of funding costs and transfers of businesses between Corporate Markets and other divisions. THE ROYAL BANK OF SCOTLAND GROUP plc RESTATEMENTS (continued) (2) Retail Markets was reorganised during the second half of 2006 into Retail (by combining Retail Banking and Direct Channels) and Wealth Management and is now managed on this basis. To facilitate comparison, set out below are the results of Retail Banking and Direct Channels as they would have been reported. The prior year numbers reflect the transfer of certain activities between these two businesses, the largest of which was the intermediary mortgage business transferred to Direct Channels from Retail Banking. Retail Banking Direct Channels 2006 2005 2006 2005 Â£m Â£m Â£m Â£m Net interest income 3,285 3,110 926 958 Non-interest income 2,366 2,284 1,126 1,090 _______ _______ _______ _______ Total income 5,651 5,394 2,052 2,048 _______ _______ _______ _______ Direct expenses - staff costs 1,115 1,080 234 227 - other 297 330 359 366 _______ _______ _______ _______ 1,412 1,410 593 593 _______ _______ _______ _______ Insurance net claims 488 486 - - _______ _______ _______ _______ Contribution before impairment losses 3,751 3,498 1,459 1,455 Impairment losses 705 590 638 582 _______ _______ _______ _______ Contribution 3,046 2,908 821 873 _______ _______ _______ _______ (3) Cash flow statement Two line items in the 2005 cash flow statement have been amended as set out below. No other caption is affected and the amount of cash and cash equivalents is unchanged. 2005 As reported Revised Â£m Â£m Other non-cash items 338 (4,472) _______ _______ Effects of foreign exchange rate changes on cash and cash (3,107) 1,703 equivalents _______ _______ THE ROYAL BANK OF SCOTLAND GROUP plc FINANCIAL CALENDAR 2006 final dividend payment 8 June 2007 2007 interim results announcement 3 August 2007 2007 interim dividend payment October 2007 2007 annual results announcement 28 February 2008 CONTACTS Sir Fred Goodwin Group Chief Executive 020 7672 0008 0131 523 2203 Guy Whittaker Group Finance Director 020 7672 0003 0131 523 2028 Richard O'Connor Head of Investor Relations 020 7672 1758 For media enquiries: Howard Moody Group Director, Communications 020 7672 1923 07768 033562 Carolyn McAdam Head of Group Communications 020 7672 1914 07796 274968 28 February 2007 This information is provided by RNS The company news service from the London Stock Exchange

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