Interim Results 2010 - Part 9

RNS Number : 6479Q

Royal Bank of Scotland Group PLC

06 August 2010

 



Appendix 2

Analysis by quarter

Appendix 2 Analysis by quarter

Summary consolidated income statement - pro forma

	2009				2010			Q2 2010 vs.
	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
	£m	£m	£m		£m	£m
Net interest income	3,322	3,261	3,446		3,534	3,684		11%	4%
Non-interest income (excluding   insurance net premium income)	1,498	2,532	2,786		4,131	3,820		155%	(8%)
Insurance net premium income	1,301	1,301	1,308		1,289	1,278		(2%)	(1%)
Non-interest income	2,799	3,833	4,094		5,420	5,098		82%	(6%)
Total income	6,121	7,094	7,540		8,954	8,782		43%	(2%)
Operating expenses	(4,066)	(4,195)	(4,473)		(4,430)	(4,103)		1%	(7%)
Profit before other   operating charges	2,055	2,899	3,067		4,524	4,679		128%	3%
Insurance net claims	(925)	(1,145)	(1,321)		(1,136)	(1,323)		43%	16%
Operating profit before   impairment losses	1,130	1,754	1,746		3,388	3,356		197%	(1%)
Impairment losses	(4,663)	(3,279)	(3,099)		(2,675)	(2,487)		(47%)	(7%)
Operating (loss)/profit*	(3,533)	(1,525)	(1,353)		713	869		(125%)	22%
Amortisation of purchased   intangible assets	(55)	(73)	(59)		(65)	(85)		55%	31%
Integration and restructuring costs	(355)	(324)	(228)		(168)	(254)		(28%)	51%
Gain on redemption of own debt	3,790	-	-		-	553		(85%)	-
Strategic disposals	212	(155)	(166)		53	(411)		-	-
Bonus tax	-	-	(208)		(54)	(15)		-	(72%)
Asset Protection Scheme credit   default swap - fair value changes	-	-	-		(500)	500		-	(200%)
Gains on pensions curtailment	-	-	2,148		-	-		-	-
Profit/(loss) before tax	59	(2,077)	134		(21)	1,157		-	-
Tax credit/(charge)	640	576	(649)		(106)	(825)		-	-
Profit/(loss) from continuing   operations	699	(1,501)	(515)		(127)	332		(53%)	-
Loss from discontinued   operations, net of tax	(13)	(7)	(7)		(4)	(26)		100%	-
Profit/(loss) for the period	686	(1,508)	(522)		(131)	306		(55%)	-
Minority interests	(83)	(47)	(47)		(12)	(30)		(64%)	150%
Preference share and other   dividends	(432)	(245)	(144)		(105)	(19)		(96%)	(82%)
Profit/(loss) attributable to   ordinary and B shareholders   before write-down of goodwill and other intangible assets	171	(1,800)	(713)		(248)	257		50%	-
Write-down of goodwill and other   intangible assets, net of tax	(311)	-	(52)		-	-		-	-
(Loss)/profit attributable to   ordinary and B shareholders	(140)	(1,800)	(765)		(248)	257		-	-

*(Loss)/profit before tax, amortisation of purchased intangible assets, integration and restructuring costs, gain on redemption of own debt, strategic disposals, bonus tax, Asset Protection Scheme credit default swap - fair value changes, gains on pensions curtailment and write-down of goodwill and other intangible assets.

Appendix 2 Analysis by quarter

Summary consolidated income statement - pro forma (continued)

	2009				2010			Q2 2010 vs.
Key metrics	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
Net interest margin	1.70%	1.75%	1.83%		1.92%	2.03%		33bp	11bp
Cost:income ratio	66%	59%	59%		49%	47%		1,900bp	200bp
Adjusted cost:income ratio	78%	71%	72%		57%	55%		2,300bp	200bp
Risk-weighted assets - gross	£547.3bn	£594.7bn	£565.8bn		£585.5bn	£597.3bn		9%	2%
Benefit of Asset Protection   Scheme	-	-	(£127.6bn)		(£124.8bn)	(£123.4bn)		-	(1%)
Risk-weighted assets	£547.3bn	£594.7bn	£438.2bn		£460.7bn	£473.9bn		(13%)	3%
Loan deposit ratio (Group - net   of provisions)	143%	139%	135%		131%	128%		(1,500bp)	(300bp)
Risk elements in lending (REIL)	£30.7bn	£35.0bn	£35.0bn		£36.5bn	£36.2bn		18%	(1%)
Provision balance as % of   REIL and PPL	44%	43%	42%		45%	43%		(100bp)	(200bp)

Appendix 2 Analysis by quarter

Divisional performance

The operating profit/(loss) of each division before amortisation of purchased intangible assets, integration and restructuring costs, gain on redemption of own debt, strategic disposals, bonus tax, Asset Protection Scheme credit default swap - fair value changes, gains on pensions curtailments and write-down of goodwill and other intangible assets, and after allocation of Business Services, Group Centre and Treasury funding costs is shown below. The Group manages costs where they arise. Customer-facing divisions control their direct expenses whilst Business Services is responsible for shared costs. 

	2009				2010			Q2 2010 vs.
	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
	£m	£m	£m		£m	£m
Operating profit/(loss) before impairment losses by division
UK Retail	490	468	579		527	576		18%	9%
UK Corporate	535	566	530		504	588		10%	17%
Wealth	134	120	99		66	88		(34%)	33%
Global Banking & Markets	1,018	593	1,001		1,498	1,245		22%	(17%)
Global Transaction Services	269	275	228		233	282		5%	21%
Ulster Bank	78	59	73		81	104		33%	28%
US Retail & Commercial	136	137	134		183	273		101%	49%
RBS Insurance	142	13	(170)		(50)	(203)		-	-
Central items	(311)	121	(3)		201	337		-	68%
Core	2,491	2,352	2,471		3,243	3,290		32%	1%
Non-Core	(1,361)	(598)	(725)		145	66		(105%)	(54%)
Group operating profit before impairment losses	1,130	1,754	1,746		3,388	3,356		197%	(1%)
Included in the above are   movements in fair value of own   debt:
Global Banking & Markets	(482)	(320)	106		(32)	331		-	-
Central items	(478)	(163)	164		(137)	288		-	-
	(960)	(483)	270		(169)	619		-	-
Impairment losses by division
UK Retail	470	404	451		387	300		(36%)	(22%)
UK Corporate	450	187	190		186	198		(56%)	6%
Wealth	16	1	10		4	7		(56%)	75%
Global Banking & Markets	(31)	272	130		32	164		-	-
Global Transaction Services	4	22	4		-	3		(25%)	-
Ulster Bank	90	144	348		218	281		-	29%
US Retail & Commercial	146	180	153		143	144		(1%)	1%
RBS Insurance	1	2	-		-	-		-	-
Central items	1	1	2		1	-		-	-
Core	1,147	1,213	1,288		971	1,097		(4%)	13%
Non-Core	3,516	2,066	1,811		1,704	1,390		(60%)	(18%)
Group impairment losses	4,663	3,279	3,099		2,675	2,487		(47%)	(7%)

Appendix 2 Analysis by quarter

Divisional performance (continued)

	2009				2010			Q2 2010 vs.
	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
	£m	£m	£m		£m	£m
Operating (loss)/profit by   division
UK Retail	20	64	128		140	276		-	97%
UK Corporate	85	379	340		318	390		-	23%
Wealth	118	119	89		62	81		(31%)	31%
Global Banking & Markets	1,049	321	871		1,466	1,081		3%	(26%)
Global Transaction Services	265	253	224		233	279		5%	20%
Ulster Bank	(12)	(85)	(275)		(137)	(177)		-	29%
US Retail & Commercial	(10)	(43)	(19)		40	129		-	-
RBS Insurance	141	11	(170)		(50)	(203)		-	-
Central items	(312)	120	(5)		200	337		-	69%
Core	1,344	1,139	1,183		2,272	2,193		63%	(3%)
Non-Core	(4,877)	(2,664)	(2,536)		(1,559)	(1,324)		(73%)	(15%)
Group operating (loss)/profit	(3,533)	(1,525)	(1,353)		713	869		(125%)	22%
Loan impairment losses	4,520	3,262	3,032		2,602	2,479		(45%)	(5%)
Securities impairments losses	143	17	67		73	8		(94%)	(89%)
	4,663	3,279	3,099		2,675	2,487		(47%)	(7%)
Loan impairment charge as % of   gross loans and advances   (excluding reverse repurchase   agreements)	3.0%	2.2%	2.1%		1.8%	1.8%		(120bp)	-

	2009				2010			30 June 2010 vs.
	30 June	30 Sept	31 Dec		31 Mar	30  June		30 June	31 Mar
	£bn	£bn	£bn		£bn	£bn		2009	2010
Risk-weighted assets by      division
UK Retail	54.0	51.6	51.3		49.8	49.1		(9%)	(1%)
UK Corporate	89.5	91.0	90.2		91.3	87.6		(2%)	(4%)
Wealth	10.3	10.7	11.2		11.7	12.0		17%	3%
Global Banking & Markets	112.5	121.5	123.7		141.8	141.3		26%	-
Global Transaction Services	16.7	18.9	19.1		20.4	19.4		16%	(5%)
Ulster Bank	26.2	28.5	29.9		32.8	30.5		16%	(7%)
US Retail & Commercial	55.6	62.8	59.7		63.8	65.5		18%	3%
Other	8.5	9.0	9.4		9.6	16.9		99%	76%
Core	373.3	394.0	394.5		421.2	422.3		13%	-
Non-Core	174.0	200.7	171.3		164.3	175.0		1%	7%
	547.3	594.7	565.8		585.5	597.3		9%	2%
Benefit of Asset Protection   Scheme	-	-	(127.6)		(124.8)	(123.4)		-	(1%)
Total	547.3	594.7	438.2		460.7	473.9		(13%)	3%

Appendix 2 Analysis by quarter

UK Retail

	2009				2010			Q2 2010 vs.
	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
	£m	£m	£m		£m	£m
Income statement
Net interest income	868	848	939		933	1,001		15%	7%
Net fees and commissions -   banking	321	303	283		259	263		(18%)	2%
Other non-interest income (net of   insurance claims)	69	69	60		56	56		(19%)	-
Non-interest income	390	372	343		315	319		(18%)	1%
Total income	1,258	1,220	1,282		1,248	1,320		5%	6%
Direct expenses
-  staff	(214)	(206)	(211)		(198)	(203)		(5%)	3%
-  other	(102)	(99)	(105)		(105)	(111)		9%	6%
Indirect expenses	(452)	(447)	(387)		(418)	(430)		(5%)	3%
	(768)	(752)	(703)		(721)	(744)		(3%)	3%
Operating profit before impairment   losses	490	468	579		527	576		18%	9%
Impairment losses	(470)	(404)	(451)		(387)	(300)		(36%)	(22%)
Operating profit	20	64	128		140	276		-	97%
Analysis of income by product
Personal advances	311	303	273		234	236		(24%)	1%
Personal deposits	354	319	279		277	277		(22%)	-
Mortgages	273	319	415		422	478		75%	13%
Bancassurance	69	69	56		59	58		(16%)	(2%)
Cards	212	225	228		229	239		13%	4%
Other	39	(15)	31		27	32		(18%)	19%
Total income	1,258	1,220	1,282		1,248	1,320		5%	6%
Analysis of impairment by sector
Mortgages	41	26	35		48	44		7%	(8%)
Personal	299	247	282		233	168		(44%)	(28%)
Cards	130	131	134		106	88		(32%)	(17%)
Total impairment	470	404	451		387	300		(36%)	(22%)
Loan impairment charge as   % of gross customer loans   and advances by sector
Mortgages	0.2%	0.1%	0.2%		0.2%	0.2%		-	-
Personal	8.3%	6.8%	8.3%		7.1%	5.3%		(300bp)	(180bp)
Cards	8.5%	8.6%	8.6%		7.1%	5.9%		(260bp)	(120bp)
	1.9%	1.6%	1.8%		1.5%	1.1%		(80bp)	(40bp)

Appendix 2 Analysis by quarter

UK Retail(continued)

	2009				2010			Q2 2010 vs.
Key metrics	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
Performance ratios
Return on equity (1)	1.2%	4.0%	8.3%		9.4%	18.8%		1,760bp	940bp
Net interest margin	3.69%	3.47%	3.74%		3.66%	3.88%		19bp	22bp
Cost:income ratio	60%	57%	54%		56%	57%		300bp	(100bp)
Adjusted cost:income ratio (2)	61%	62%	55%		58%	56%		500bp	200bp

	2009				2010			30 June 2010 vs.
	30 June	30 Sept	31 Dec		31 Mar	30 June		30 June	31 Mar
	£bn	£bn	£bn		£bn	£bn		2009	2010
Capital and balance sheet
Loans and advances to customers (gross)
- mortgages	76.6	80.3	83.2		84.8	86.9		13%	2%
- personal	14.4	14.5	13.6		13.2	12.8		(11%)	(3%)
- cards	6.1	6.1	6.2		6.0	6.0		(2%)	-
Customer deposits (excluding   bancassurance)	83.4	85.6	87.2		89.4	90.0		8%	1%
Assets under management   (excluding deposits)	4.7	5.0	5.3		5.3	5.4		15%	2%
Risk elements in lending	4.5	4.7	4.6		4.7	4.8		7%	2%
Loan:deposit ratio (excluding   repos)	113%	115%	115%		113%	114%		100bp	100bp
Risk-weighted assets	54.0	51.6	51.3		49.8	49.1		(9%)	(1%)

Notes:

(1)	Return on equity is based on divisional operating profit after tax, divided by divisional notional equity (based on 8% of divisional risk-weighted assets, adjusted for capital deductions).
(2)	Adjusted cost:income ratio is based on total income after netting insurance claims and operating expenses.

Appendix 2 Analysis by quarter

UK Corporate

	2009				2010			Q2 2010 vs.
	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
	£m	£m	£m		£m	£m
Income statement
Net interest income	560	607	626		610	647		16%	6%
Net fees and commissions	219	223	222		224	233		6%	4%
Other non-interest income	109	106	100		105	107		(2%)	2%
Non-interest income	328	329	322		329	340		4%	3%
Total income	888	936	948		939	987		11%	5%
Direct expenses
- staff	(182)	(174)	(212)		(205)	(189)		4%	(8%)
- other	(46)	(71)	(77)		(100)	(78)		70%	(22%)
Indirect expenses	(125)	(125)	(129)		(130)	(132)		6%	2%
	(353)	(370)	(418)		(435)	(399)		13%	(8%)
Operating profit before impairment   losses	535	566	530		504	588		10%	17%
Impairment losses	(450)	(187)	(190)		(186)	(198)		(56%)	6%
Operating profit	85	379	340		318	390		-	23%
Analysis of income by business
Corporate and commercial lending	520	546	589		630	660		27%	5%
Asset and invoice finance	123	129	140		134	154		25%	15%
Corporate deposits	264	241	191		176	185		(30%)	5%
Other	(19)	20	28		(1)	(12)		(37%)	-
Total income	888	936	948		939	987		11%	5%
Analysis of impairment by   Sector
Banks and financial institutions	3	4	6		2	(9)		-	-
Hotels and restaurants	36	7	40		16	12		(67%)	(25%)
Housebuilding and construction	55	58	(13)		14	8		(85%)	(43%)
Manufacturing	17	2	28		6	2		(88%)	(67%)
Other	88	31	12		37	83		(6%)	124%
Private sector education, health,   social work, recreational and   community services	32	(4)	23		8	-		-	-
Property	149	69	30		66	61		(59%)	(8%)
Wholesale and retail trade,   repairs	23	16	23		18	28		22%	56%
Asset and invoice finance	47	4	41		19	13		(72%)	(32%)
Total impairment	450	187	190		186	198		(56%)	6%

Appendix 2 Analysis by quarter

UK Corporate (continued)

	2009				2010			Q2 2010 vs.
	Q2*	Q3*	Q4*		Q1*	Q2		Q2 2009	Q1 2010
Loan impairment charge as %   of gross customer loans and advances (excluding reverse repurchase agreements) by sector
Banks and financial institutions	0.3%	0.3%	0.4%		0.1%	(0.6%)		(90bp)	(70bp)
Hotels and restaurants	2.2%	0.4%	2.4%		1.0%	0.7%		(150bp)	(30bp)
Housebuilding and construction	4.8%	5.0%	(1.2%)		1.3%	0.7%		(410bp)	(60bp)
Manufacturing	1.2%	0.1%	1.9%		0.4%	0.1%		(110bp)	(30bp)
Other	1.1%	0.4%	0.2%		0.5%	1.0%		(10bp)	50bp
Private sector education, health,   social work, recreational and   community services	2.0%	(0.2%)	1.4%		0.4%	-		(200bp)	(40bp)
Property	1.8%	0.8%	0.4%		0.8%	0.8%		(100bp)	-
Wholesale and retail trade,   repairs	0.9%	0.6%	0.9%		0.7%	1.1%		20bp	40bp
Asset and invoice finance	2.2%	0.2%	1.9%		0.8%	0.6%		(160bp)	(20bp)
	1.6%	0.7%	0.7%		0.7%	0.7%		(90bp)	-

Key metrics
Performance ratios
Return on equity (1)	3.2%	13.7%	12.4%		11.6%	15.0%		1,180bp	340bp
Net interest margin	2.17%	2.38%	2.47%		2.38%	2.50%		33bp	12bp
Cost:income ratio	40%	40%	44%		46%	40%		-	600bp

* Revised to reflect improvement in data quality to more accurately reflect Standard Industrial Classification.

Note:

(1)	Return on equity is based on divisional operating profit after tax, divided by divisional notional equity (based on 8% of divisional risk-weighted assets, adjusted for capital deductions).

Appendix 2 Analysis by quarter

UK Corporate (continued)

	2009				2010			30 June 2010 vs.
	30 June	30 Sept	31 Dec		31 Mar	30 June		30 June	31 Mar
	£bn	£bn	£bn		£bn	£bn		2009	2010
Capital and balance sheet
Total third party assets	112.6	113.9	111.6		114.3	115.2		2%	1%
Loans and advances to customers (gross)
- banks and financial institutions	4.1	6.0	6.3		6.5	6.5		59%	-
- hotels and restaurants	6.5	7.1	6.7		6.6	7.0		8%	6%
- housebuilding and construction	4.6	4.6	4.3		4.3	4.6		-	7%
- manufacturing	5.9	6.2	5.9		5.9	5.5		(7%)	(7%)
- other	32.7	31.0	29.9		31.1	32.6		-	5%
- private sector education,   health, social work, recreational   and community services	6.4	6.6	6.5		8.5	9.1		42%	7%
- property	33.8	33.0	33.0		32.0	30.3		(10%)	(5%)
‑ wholesale and retail trade,   repairs	10.0	10.6	10.2		10.4	10.4		4%	-
‑ asset and invoice finance	8.6	8.8	8.8		9.0	9.2		7%	2%
Customer deposits	85.6	86.7	87.8		91.4	95.4		11%	4%
Risk elements in lending	2.4	2.5	2.3		2.5	2.9		21%	16%
Loan:deposit ratio (excluding   repos)	130%	130%	126%		124%	119%		(1,100bp)	(500bp)
Risk-weighted assets	89.5	91.0	90.2		91.3	87.6		(2%)	(4%)

Appendix 2 Analysis by quarter

Wealth

	2009				2010			Q2 2010 vs.
	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
	£m	£m	£m		£m	£m
Income statement
Net interest income	176	168	161		143	150		(15%)	5%
Net fees and commissions	90	92	91		95	97		8%	2%
Other non-interest income	21	19	22		17	19		(10%)	12%
Non-interest income	111	111	113		112	116		5%	4%
Total income	287	279	274		255	266		(7%)	4%
Direct expenses
- staff	(78)	(82)	(107)		(99)	(92)		18%	(7%)
- other	(34)	(35)	(37)		(30)	(34)		-	13%
Indirect expenses	(41)	(42)	(31)		(60)	(52)		27%	(13%)
	(153)	(159)	(175)		(189)	(178)		16%	(6%)
Operating profit before impairment   losses	134	120	99		66	88		(34%)	33%
Impairment losses	(16)	(1)	(10)		(4)	(7)		(56%)	75%
Operating profit	118	119	89		62	81		(31%)	31%
Analysis of income
Private Banking	242	232	223		204	216		(11%)	6%
Investments	45	47	51		51	50		11%	(2%)
Total income	287	279	274		255	266		(7%)	4%
Key metrics
Performance ratios
Net interest margin	4.82%	4.34%	3.94%		3.38%	3.36%		(146bp)	(2bp)
Cost:income ratio	53%	57%	64%		74%	67%		(1,400bp)	700bp

	2009				2010			30 June 2010 vs.
	30 June	30 Sept	31 Dec		31 Mar	30 June		30 June	31 Mar
	£bn	£bn	£bn		£bn	£bn		2009	2010
Capital and balance sheet
Loans and advances to customers (gross)
- mortgages	5.6	6.1	6.5		6.8	6.9		23%	1%
- personal	4.7	4.8	4.9		6.2	6.4		36%	3%
- other	2.1	2.5	2.3		1.5	1.6		(24%)	7%
Customer deposits	35.3	36.3	35.7		36.4	36.2		3%	(1%)
Assets under management   (excluding deposits)	29.8	31.7	30.7		31.7	30.2		1%	(5%)
Risk elements in lending	0.2	0.2	0.2		0.2	0.2		-	-
Loan:deposit ratio (excluding   repos)	35%	37%	38%		40%	41%		600bp	100bp
Risk-weighted assets	10.3	10.7	11.2		11.7	12.0		17%	3%

Appendix 2 Analysis by quarter

Global Banking & Markets

	2009				2010			Q2 2010 vs.
	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
	£m	£m	£m		£m	£m
Income statement
Net interest income from banking   activities	660	447	324		379	335		(49%)	(12%)
Net fees and commissions   receivable	412	340	286		345	314		(24%)	(9%)
Income from trading activities	1,132	1,028	1,522		1,995	1,563		38%	(22%)
Other operating income (net of   related funding costs)	(101)	(70)	(63)		73	66		(165%)	(10%)
Non-interest income	1,443	1,298	1,745		2,413	1,943		35%	(19%)
Total income	2,103	1,745	2,069		2,792	2,278		8%	(18%)
Direct expenses
-  staff	(680)	(721)	(641)		(891)	(634)		(7%)	(29%)
-  other	(204)	(240)	(247)		(229)	(237)		16%	3%
Indirect expenses	(201)	(191)	(180)		(174)	(162)		(19%)	(7%)
	(1,085)	(1,152)	(1,068)		(1,294)	(1,033)		(5%)	(20%)
Operating profit before   impairment losses	1,018	593	1,001		1,498	1,245		22%	(17%)
Impairment losses	31	(272)	(130)		(32)	(164)		-	-
Operating profit	1,049	321	871		1,466	1,081		3%	(26%)
Analysis of income by product
Rates - money markets	466	287	108		88	4		(99%)	(95%)
Rates - flow	536	694	615		699	471		(12%)	(33%)
Currencies & Commodities	416	147	175		295	179		(57%)	(39%)
Equities	364	282	457		314	238		(35%)	(24%)
Credit markets	690	475	232		959	474		(31%)	(51%)
Portfolio management and   origination	113	180	376		469	581		-	24%
Fair value of own debt	(482)	(320)	106		(32)	331		(169%)	-
Total income	2,103	1,745	2,069		2,792	2,278		8%	(18%)
Analysis of impairment by   sector
Manufacturing and infrastructure	23	33	19		(7)	(12)		(152%)	71%
Property and construction	4	-	(1)		8	56		-	-
Banks and financial institutions	39	237	68		16	110		182%	-
Others	(97)	2	44		15	10		(110%)	(33%)
Total impairment	(31)	272	130		32	164		-	-
Loan impairment charge as %   of gross customer loans and advances (excluding reverse repurchase agreements)	(0.1%)	0.6%	0.6%		0.1%	0.7%		80bp	60bp

Appendix 2 Analysis by quarter

Global Banking & Markets (continued)

	2009				2010			Q2 2010 vs.
Key metrics	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
Performance ratios
Return on equity (1)	24.8%	7.2%	18.7%		28.4%	20.1%		(470bp)	(830bp)
Net interest margin	1.48%	1.08%	0.89%		1.11%	1.01%		(47bp)	(10bp)
Cost:income ratio	52%	66%	52%		46%	45%		700bp	100bp

	2009				2010			Q2 2010 vs.
	30 June	30 Sept	31 Dec		31 Mar	30 June		30 June	31 Mar
	£bn	£bn	£bn		£bn	£bn		2009	2010
Capital and balance sheet
Loans and advances (including   banks)	155.2	156.3	127.8		133.5	128.9		(17%)	(3%)
Reverse repos	75.2	75.4	73.3		93.1	85.6		14%	(8%)
Securities	115.5	117.6	106.0		116.6	109.8		(5%)	(6%)
Cash and eligible bills	51.5	63.8	74.0		61.9	41.2		(20%)	(33%)
Other assets	40.5	46.0	31.1		38.6	34.5		(15%)	(11%)
Total third party assets (excluding   derivatives mark to market)	437.9	459.1	412.2		443.7	400.0		(9%)	(10%)
Net derivative assets (after netting)	80.7	84.3	68.0		66.9	52.1		(35%)	(22%)
Customer deposits (excluding   repos)	63.4	56.8	46.9		47.0	45.6		(28%)	(3%)
Risk elements in lending	1.1	1.6	1.8		1.2	1.8		64%	50%
Loan:deposit ratio (excluding   repos)	186%	194%	194%		195%	195%		900bp	-
Risk-weighted assets	112.5	121.5	123.7		141.8	141.3		26%	-

Note:

(1)	Return on equity is based on divisional operating profit after tax, divided by divisional notional equity (based on 10% of divisional risk-weighted assets, adjusted for capital deductions).

Appendix 2 Analysis by quarter

Global Transaction Services

	2009				2010			Q2 2010 vs.
	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
	£m	£m	£m		£m	£m
Income statement
Net interest income	225	234	233		217	237		5%	9%
Non-interest income	398	388	404		390	411		3%	5%
Total income	623	622	637		607	648		4%	7%
Direct expenses
- staff	(87)	(87)	(102)		(104)	(102)		17%	(2%)
- other	(38)	(37)	(51)		(33)	(37)		(3%)	12%
Indirect expenses	(229)	(223)	(256)		(237)	(227)		(1%)	(4%)
	(354)	(347)	(409)		(374)	(366)		3%	(2%)
Operating profit before impairment   losses	269	275	228		233	282		5%	21%
Impairment losses	(4)	(22)	(4)		-	(3)		(25%)	-
Operating profit	265	253	224		233	279		5%	20%
Analysis of income by product
Domestic cash management	204	202	197		194	201		(1%)	4%
International cash management	179	183	203		185	193		8%	4%
Trade finance	77	71	67		71	76		(1%)	7%
Merchant acquiring	126	127	128		115	133		6%	16%
Commercial cards	37	39	42		42	45		22%	7%
Total income	623	622	637		607	648		4%	7%
Key metrics
Performance ratios
Net interest margin	9.23%	9.63%	9.81%		7.97%	6.47%		(276bp)	(150bp)
Cost:income ratio	57%	56%	64%		62%	56%		100bp	600bp

	2009				2010			30 June 2010 vs.
	30 June	30 Sept	31 Dec		31 Mar	30 June		30 June	31 Mar
	£bn	£bn	£bn		£bn	£bn		2009	2010
Capital and balance sheet
Total third party assets	19.4	21.4	18.4		25.6	25.7		32%	- -
Loans and advances	13.5	14.5	12.7		14.3	15.6		16%	9%
Customer deposits	54.0	58.6	61.8		64.6	62.7		16%	(3%)
Risk elements in lending	0.1	0.2	0.2		0.2	0.2		100%	-
Loan:deposit ratio (excluding   repos)	26%	25%	21%		22%	25%		(100bp)	300bp
Risk-weighted assets	16.7	18.9	19.1		20.4	19.4		16%	(5%)

Appendix 2 Analysis by quarter

Ulster Bank

	2009				2010			Q2 2010 vs.
	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
	£m	£m	£m		£m	£m
Income statement
Net interest income	208	176	194		188	194		(7%)	3%
Net fees and commissions	39	45	98		35	43		10%	23%
Other non-interest income	12	10	(7)		18	10		(17%)	(44%)
Non-interest income	51	55	91		53	53		4%	-
Total income	259	231	285		241	247		(5%)	2%
Direct expenses
- staff	(81)	(79)	(76)		(66)	(60)		(26%)	(9%)
- other	(25)	(20)	(18)		(18)	(17)		(32%)	(6%)
Indirect expenses	(75)	(73)	(118)		(76)	(66)		(12%)	(13%)
	(181)	(172)	(212)		(160)	(143)		(21%)	(11%)
Operating profit before impairment   losses	78	59	73		81	104		33%	28%
Impairment losses	(90)	(144)	(348)		(218)	(281)		-	29%
Operating loss	(12)	(85)	(275)		(137)	(177)		-	29%
Analysis of income by business
Corporate	138	134	146		145	134		(3%)	(8%)
Retail	101	104	114		112	105		4%	(6%)
Other	20	(7)	25		(16)	8		(60%)	(150%)
Total income	259	231	285		241	247		(5%)	2%
Analysis of impairment by   sector
Mortgages	10	30	20		33	33		-	-
Corporate
- property	63	(2)	233		82	117		86%	43%
- other corporate	3	89	83		91	118		-	30%
Other lending	14	27	12		12	13		(7%)	8%
Total impairment	90	144	348		218	281		-	29%
Loan impairment charge as %   of gross customer loans and advances (excluding reverse repurchase agreements) by  sector
Mortgages	0.2%	0.7%	0.5%		0.8%	0.9%		70bp	10bp
Corporate
- property	2.7%	(0.1%)	9.2%		3.3%	4.9%		220bp	160bp
- other corporate	0.1%	3.0%	3.0%		3.5%	4.8%		470bp	130bp
Other lending	3.5%	5.4%	2.0%		2.0%	2.7%		(80bp)	70bp
	0.9%	1.4%	3.5%		2.3%	3.1%		220bp	80bp

Appendix 2 Analysis by quarter

Ulster Bank (continued)

	2009				2010			Q2 2010 vs.
Key metrics	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
Performance ratios
Return on equity (1)	(1.8%)	(11.3%)	(35.3%)		(16.0%)	(21.7%)		(1,990bp)	(570bp)
Net interest margin	2.03%	1.74%	1.83%		1.77%	1.92%		(11bp)	15bp
Cost:income ratio	70%	74%	74%		66%	58%		1,200bp	800bp

	2009				2010			30 June 2010 vs.
	30 June	30 Sept	31 Dec		31 Mar	30 June		30 June	31 Mar
	£bn	£bn	£bn		£m	£m		2009	2010
Capital and balance sheet
Loans and advances to customers (gross)
- mortgages	16.0	16.7	16.2		16.1	14.9		(7%)	(7%)
- corporate
- property	9.5	10.2	10.1		9.9	9.5		-	(4%)
- other corporate	11.7	11.7	11.0		10.4	9.9		(15%)	(5%)
- other lending	1.8	2.0	2.4		2.4	1.9		6%	(21%)
Customer deposits	18.9	20.9	21.9		23.7	22.7		20%	(4%)
Risk elements in lending
- mortgages	0.4	0.5	0.6		0.7	0.7		75%	-
- corporate
- property	0.6	0.6	0.7		1.0	1.3		117%	30%
- other corporate	0.5	0.7	0.8		1.1	1.3		160%	18%
- other lending	0.1	0.2	0.2		0.2	0.2		100%	-
Loan:deposit ratio (excluding   repos)	203%	191%	177%		159%	154%		(4,900bp)	(500bp)
Risk-weighted assets	26.2	28.5	29.9		32.8	30.5		16%	(7%)

Note:

(1)	Return on equity is based on divisional operating profit/(loss) after tax, divided by divisional notional equity (based on 8% of divisional risk-weighted assets, adjusted for capital deductions).

Appendix 2 Analysis by quarter

US Retail and Commercial (£ Sterling)

	2009				2010			Q2 2010 vs.
	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
	£m	£m	£m		£m	£m
Income statement
Net interest income	448	410	423		468	502		12%	7%
Net fees and commissions	209	159	148		177	203		(3%)	15%
Other non-interest income	45	65	73		75	72		60%	(4%)
Non-interest income	254	224	221		252	275		8%	9%
Total income	702	634	644		720	777		11%	8%
Direct expenses
- staff	(184)	(174)	(200)		(215)	(151)		(18%)	(30%)
- other	(188)	(132)	(130)		(134)	(163)		(13%)	22%
Indirect expenses	(194)	(191)	(180)		(188)	(190)		(2%)	1%
	(566)	(497)	(510)		(537)	(504)		(11%)	(6%)
Operating profit before impairment   losses	136	137	134		183	273		101%	49%
Impairment losses	(146)	(180)	(153)		(143)	(144)		(1%)	1%
Operating (loss)/profit	(10)	(43)	(19)		40	129		-	-
Average exchange rate - US$/£	1.551	1.640	1.633		1.560	1.492
Analysis of income by product
Mortgages and home equity	130	112	115		115	124		(5%)	8%
Personal lending and cards	113	116	115		114	122		8%	7%
Retail deposits	202	200	195		226	248		23%	10%
Commercial lending	140	127	134		142	152		9%	7%
Commercial deposits	89	97	108		81	86		(3%)	6%
Other	28	(18)	(23)		42	45		61%	7%
Total income	702	634	644		720	777		11%	8%
Analysis of impairment by   sector
Residential mortgages	12	29	8		19	22		83%	16%
Home equity	43	82	13		6	38		(12%)	-
Corporate and commercial	61	65	92		49	76		25%	55%
Other consumer	30	4	40		56	7		(77%)	(88%)
Securities impairment losses	-	-	-		13	1		-	(92%)
Total impairment	146	180	153		143	144		(1%)	1%
Loan impairment charge as %   of gross customer loans and  advances (excluding reverse repurchase agreements) by sector
Residential mortgages	0.7%	1.7%	0.5%		1.1%	1.3%		60bp	20bp
Home equity	1.1%	2.1%	0.3%		0.1%	0.9%		(20bp)	80bp
Corporate and commercial	1.2%	1.3%	1.9%		1.0%	1.5%		30bp	50bp
Other consumer	1.4%	0.2%	2.1%		2.8%	0.3%		(110bp)	(250bp)
	1.1%	1.4%	1.3%		1.0%	1.1%		-	10bp

Appendix 2 Analysis by quarter

US Retail and Commercial (£ Sterling) (continued)

	2009				2010			Q2 2010 vs.
Key metrics	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
Performance ratios
Return on equity (1)	(0.6%)	(2.2%)	(1.0%)		2.0%	6.4%		700bp	440bp
Net interest margin	2.32%	2.37%	2.45%		2.69%	2.78%		46bp	9bp
Cost:income ratio	81%	78%	79%		74%	65%		1,600bp	900bp

	2009				2010			30 June 2010 vs.
	30 June	30 Sept	31 Dec		31 Mar	30 June		30 June	31 Mar
	£bn	£bn	£bn		£bn	£bn		2009	2010
Capital and balance sheet
Total third party assets (excluding derivatives)	75.6	76.9	74.8		78.2	77.4		2%	(1%)
Loans and advances to customers (gross)
- residential mortgages	7.3	6.9	6.5		6.7	6.6		(10%)	(1%)
- home equity	15.9	16.0	15.4		16.2	16.3		3%	1%
- corporate and commercial	20.5	20.5	19.5		20.5	20.7		1%	1%
- other consumer	8.3	7.8	7.5		8.0	8.0		(4%)	-
Customer deposits (excluding   repos)	59.9	62.0	60.1		62.5	62.3		4%	-
Risk elements in lending
- retail	0.3	0.3	0.4		0.4	0.4		33%	-
- commercial	0.1	0.2	0.2		0.3	0.5		-	67%
Loan:deposit ratio (excluding   repos)	86%	81%	80%		81%	81%		(500bp)	-
Risk-weighted assets	55.6	62.8	59.7		63.8	65.5		18%	3%
Spot exchange rate - US$/£	1.644	1.599	1.622		1.517	1.498

Note:

(1)	Return on equity is based on divisional operating profit/(loss) after tax, divided by divisional notional equity (based on 8% of divisional risk-weighted assets, adjusted for capital deductions).

Appendix 2 Analysis by quarter

US Retail and Commercial (US Dollar)

	2009				2010			Q2 2010 vs.
	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
	$m	$m	$m		$m	$m
Income statement
Net interest income	696	680	690		730	748		7%	2%
Net fees and commissions	324	266	245		276	303		(6%)	10%
Other non-interest income	69	104	120		116	110		59%	(5%)
Non-interest income	393	370	365		392	413		5%	5%
Total income	1,089	1,050	1,055		1,122	1,161		7%	3%
Direct expenses
- staff	(287)	(289)	(325)		(335)	(223)		(22%)	(33%)
- other	(289)	(219)	(215)		(207)	(246)		(15%)	19%
Indirect expenses	(301)	(313)	(294)		(293)	(283)		(6%)	(3%)
	(877)	(821)	(834)		(835)	(752)		(14%)	(10%)
Operating profit before impairment   losses	212	229	221		287	409		93%	43%
Impairment losses	(231)	(296)	(252)		(224)	(214)		(7%)	(4%)
Operating (loss)/profit	(19)	(67)	(31)		63	195		-	-
Analysis of income by product
Mortgages and home equity	203	186	188		180	185		(9%)	3%
Personal lending and cards	174	190	188		178	182		5%	2%
Retail deposits	315	329	320		351	372		18%	6%
Commercial lending	217	210	219		222	226		4%	2%
Commercial deposits	138	160	176		126	128		(7%)	2%
Other	42	(25)	(36)		65	68		62%	5%
Total income	1,089	1,050	1,055		1,122	1,161		7%	3%
Analysis of impairment by   sector
Residential mortgages	19	47	14		30	33		74%	10%
Home equity	65	131	23		10	56		(14%)	-
Corporate and commercial	99	107	150		77	113		14%	47%
Other consumer	48	11	65		87	10		(79%)	(89%)
Securities impairment losses	-	-	-		20	2		-	(90%)
Total impairment	231	296	252		224	214		(7%)	(4%)
Loan impairment charge as %   of gross customer loans and advances (excluding reverse repurchase agreements) by sector
Residential mortgages	0.6%	1.7%	0.5%		1.2%	1.3%		70bp	10bp
Home equity	1.0%	2.0%	0.4%		0.2%	0.9%		(10p)	70bp
Corporate and commercial	1.2%	1.3%	1.9%		1.0%	1.5%		30bp	50bp
Other consumer	1.4%	0.3%	2.1%		2.9%	0.3%		(110bp)	(260bp)
	1.1%	1.5%	1.3%		1.1%	1.1%		-	-

Appendix 2 Analysis by quarter

US Retail and Commercial (US Dollar) (continued)

	2009				2010			Q2 2010 vs.
Key metrics	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
Performance ratios
Return on equity (1)	(0.7%)	(2.2%)	(1.0%)		2.1%	6.5%		720bp	440bp
Net interest margin	2.32%	2.37%	2.45%		2.69%	2.78%		46bp	9bp
Cost:income ratio	81%	78%	79%		74%	65%		1,600bp	900bp

	2009				2010			30 June 2010 vs.
	30 June	30 Sept	31 Dec		31 Mar	30 June		30 June	31 Mar
	$bn	$bn	$bn		$bn	$bn		2009	2010
Capital and balance sheet
Total third party assets (excluding derivatives)	124.4	122.9	121.3		118.6	115.9		(7%)	(2%)
Loans and advances to customers (gross)
- residential mortgages	12.0	11.0	10.6		10.1	9.9		(18%)	(2%)
- home equity	26.1	25.6	25.0		24.6	24.4		(7%)	(1%)
- corporate and commercial	33.6	32.7	31.6		31.1	30.9		(8%)	(1%)
- other consumer	13.7	12.5	12.1		12.1	12.0		(12%)	(1%)
Customer deposits (excluding   repos)	98.5	99.1	97.4		94.8	93.3		(5%)	(2%)
Risk elements in lending
- retail	0.4	0.5	0.6		0.6	0.6		50%	-
- commercial	0.3	0.3	0.4		0.5	0.7		133%	40%
Loan:deposit ratio (excluding   repos)	86%	81%	80%		81%	81%		(500bp)	-
Risk-weighted assets	91.3	100.4	96.9		96.8	98.1		7%	1%

Note:

(1)	Return on equity is based on divisional operating profit/(loss) after tax, divided by divisional notional equity (based on 8% of divisional risk-weighted assets, adjusted for capital deductions).

Appendix 2 Analysis by quarter

RBS Insurance

	2009				2010			Q2 2010 vs.
	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
	£m	£m	£m		£m	£m
Income statement
Earned premiums	1,119	1,145	1,149		1,130	1,118		-	(1%)
Reinsurers' share	(40)	(43)	(37)		(34)	(38)		(5%)	12%
Net premium income	1,079	1,102	1,112		1,096	1,080		-	(1%)
Fees and commissions	(95)	(95)	(84)		(89)	(91)		(4%)	2%
Instalment income	35	37	38		35	35		-	-
Other income	6	7	5		6	7		17%	17%
Total income	1,025	1,051	1,071		1,048	1,031		1%	(2%)
Net claims	(758)	(928)	(1,156)		(974)	(1,132)		49%	16%
Underwriting profit/(loss)	267	123	(85)		74	(101)		(138%)	-
Staff expenses	(69)	(67)	(61)		(63)	(66)		(4%)	5%
Other expenses	(54)	(47)	(54)		(47)	(48)		(11%)	2%
Total direct expenses	(123)	(114)	(115)		(110)	(114)		(7%)	4%
Indirect expenses	(65)	(64)	(75)		(65)	(62)		(5%)	(5%)
	(188)	(178)	(190)		(175)	(176)		(6%)	1%
Technical result	79	(55)	(275)		(101)	(277)		-	174%
Impairment losses	(1)	(2)	-		-	-		-	-
Investment income	63	68	105		51	74		17%	45%
Operating profit/(loss)	141	11	(170)		(50)	(203)		-	-
Analysis of income by product
Own-brand
- motor	473	497	495		486	476		1%	(2%)
- household and life	199	207	214		212	212		7%	-
Partnerships and broker
- motor	133	131	137		126	120		(10%)	(5%)
- household and life	75	75	85		77	77		3%	-
Other (international, commercial   and central)	145	141	140		147	146		1%	(1%)
Total income	1,025	1,051	1,071		1,048	1,031		1%	(2%)
In-force policies (thousands)
- Motor own-brand	4,789	4,894	4,858		4,715	4,513		(6%)	(4%)
- Own-brand non-motor (home,   pet, rescue, HR24)	5,890	6,150	6,307		6,367	6,309		7%	(1%)
- Partnerships & broker (motor,   home, pet, rescue, HR24)	5,609	5,371	5,328		5,185	4,945		(12%)	(5%)
- Other (international, commercial   and central)	1,210	1,212	1,217		1,411	1,322		9%	(6%)
Total in-force policies	17,498	17,627	17,710		17,678	17,089		(2%)	(3%)
Gross written premium (£m)	1,147	1,186	1,024		1,090	1,092		(5%)	-

Appendix 2 Analysis by quarter

RBS Insurance (continued)

	2009				2010			Q2 2010 vs.
	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
Performance ratios
Return on equity (1)	17.7%	1.2%	(19.1%)		(5.4%)	(21.8%)		(3,950bp)	(1,640bp)
Cost:income ratio (2)	17%	16%	16%		16%	16%		100bp	-
Loss ratio (3)	69.1%	84.0%	105.8%		89.1%	106.3%		3,720 bp	1720bp
Combined operating ratio (4)	91.3%	104.7%	127.9%		111.9%	128.7%		3,740 bp	1,680bp
Balance sheet
General insurance reserves -   total  (£m)	6,601	6,839	7,030		7,101	7,326		11%	3%

Notes:

(1)	Based on divisional operating profit/(loss) after tax, divided by divisional notional equity (based on regulatory capital).
(2)	Cost:income ratio is based on total income, including investment income and total expenses.
(3)	Loss ratio is based on net claims divided by net premium income for the UK businesses.
(4)	Combined operating ratio is the expenses (including fees & commissions) divided by gross written premium income, added to the loss ratio, for the UK businesses.

Appendix 2 Analysis by quarter

Central items

	2009				2010			Q2 2010 vs.
	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
	£m	£m	£m		£m	£m
Fair value of own debt	(478)	(163)	164		(137)	288		-	-
Other	166	283	(169)		337	49		(70%)	(85%)
Central items not allocated	(312)	120	(5)		200	337		-	69%

Appendix 2 Analysis by quarter

Non-Core 

	2009				2010			Q2 2010 vs.
	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
	£m	£m	£m		£m	£m
Income statement
Net interest income from banking activities	274	287	578		568	534		95%	(6%)
Net fees and commissions   receivable	79	130	129		104	158		100%	52%
Income from trading activities	(1,184)	(579)	(781)		(131)	33		(103%)	(125%)
Insurance net premium income	196	173	171		168	173		(12%)	3%
Other operating income
- rental income	160	179	178		187	181		13%	(3%)
- other	(212)	(136)	(167)		38	(206)		(3%)	-
Non-interest income	(961)	(233)	(470)		366	339		(135%)	(7%)
Total income	(687)	54	108		934	873		-	(7%)
Direct expenses
- staff	(153)	(150)	(247)		(252)	(202)		32%	(20%)
- other	(247)	(244)	(297)		(282)	(269)		9%	(5%)
Indirect expenses	(137)	(132)	(141)		(122)	(121)		(12%)	(1%)
	(537)	(526)	(685)		(656)	(592)		10%	(10%)
Operating (loss)/profit before other operating charges and   impairment losses	(1,224)	(472)	(577)		278	281		(123%)	1%
Insurance net claims	(137)	(126)	(148)		(133)	(215)		57%	62%
Impairment losses	(3,516)	(2,066)	(1,811)		(1,704)	(1,390)		(60%)	(18%)
Operating loss	(4,877)	(2,664)	(2,536)		(1,559)	(1,324)		(73%)	(15%)
Key metrics
Performance ratios
Net interest margin	0.45%	0.55%	1.17%		1.25%	1.22%		77bp	(3bp)
Cost:income ratio	(78%)	974%	634%		70%	68%		(14,600bp)	200bp

	2009				2010			30 June 2010 vs.
	30 June	30 Sept	31 Dec		31 Mar	30 June		30 June	31 Mar
	£bn	£bn	£bn		£bn	£bn		2009	2010
Capital and balance sheet
Total third party assets (including   derivatives)	246.5	233.0	220.9		212.6	193.3		(22%)	(9%)
Loans and advances to customers (gross)	164.1	159.1	149.5		141.2	126.4		(23%)	(10%)
Customer deposits	15.0	16.0	12.6		10.2	7.4		(51%)	(27%)
Risk elements in lending	20.5	23.3	22.9		24.0	22.0		7%	(8%)
Risk-weighted assets	174.0	200.7	171.3		164.3	175.0		1%	7%

Appendix 2 Analysis by quarter

Non-Core (continued)

	2009				2010			Q2 2010 vs.
	Q2	Q3	Q4		Q1	Q2		Q2 2009	Q1 2010
	£m	£m	£m		£m	£m
Analysis of income
Banking & Portfolio	(973)	(271)	37		271	239		(125%)	(12%)
International Businesses &   Portfolios	570	537	493		632	606		6%	(4%)
Markets	(284)	(212)	(422)		31	28		(110%)	(10%)
	(687)	54	108		934	873		-	(7%)
Impairment losses
Banking & Portfolio	1,155	1,347	895		697	256		(78%)	(63%)
International Businesses &   Portfolios	1,638	1,234	902		951	1,124		(31%)	18%
Markets	723	(515)	14		56	10		(99%)	(82%)
Total impairment	3,516	2,066	1,811		1,704	1,390		(60%)	(18%)
Loan impairment charge as % of gross customer loans and advances (1)
Banking & Portfolio	4.7%	6.0%	4.1%		3.3%	1.8%		(290bp)	(150bp)
International Businesses &   Portfolios	8.9%	6.9%	5.3%		5.7%	7.4%		(150bp)	170bp
Markets	301.2%	(126.8%)	0.4%		33.6%	3.6%		(29,760bp)	(3,000bp)
	8.2%	5.4%	4.6%		4.6%	4.4%		(380bp)	(20bp)
Note:
(1) Includes disposal groups.
	£bn	£bn	£bn		£bn	£bn
Gross customer loans and   advances
Banking & Portfolio	92.1	88.2	82.0		78.6	67.8		(26%)	(14%)
International Businesses &   Portfolios	69.4	68.3	65.6		62.3	58.2		(16%)	(7%)
Markets	2.6	2.6	1.9		0.3	0.4		(85%)	33%
	164.1	159.1	149.5		141.2	126.4		(23%)	(10%)
Risk-weighted assets
Banking & Portfolio	57.5	61.1	58.2		57.2	55.1		(4%)	(4%)
International Businesses &   Portfolios	48.5	46.1	43.8		45.4	40.4		(17%)	(11%)
Markets	68.0	93.5	69.3		61.7	79.5		17%	29%
	174.0	200.7	171.3		164.3	175.0		1%	7%

 

END

 

 

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