Final Results

Netcall PLC
7 November 2001


                                 NETCALL PLC

                         ('Netcall' or 'the Company')

             PRELIMINARY RESULTS FOR THE YEAR ENDED 30 JUNE 2001

Netcall specialises in software and systems which add intelligence to
telephony making it more effective and less time-consuming. Netcall today
announces preliminary results for the year ended 30 June 2001.

KEY POINTS

  * Business restructured to focus on QueueBusterTM and reduce ongoing
    overheads

  * Turnover on continuing operations £0.65m (2000: £0.70m)

  * Adjusted net loss, before exceptionals, of £3.04 million (2000: £2.49
    million) or 9.16p per ordinary share (2000: 9.98p)


  * Significant new sales of QueueBusterTM to Thames Water Utilities and TML
    (Crane Telecom) during the year and to NPower Yorkshire (Innogy) and Dwr
    Cymru Welsh Water post year end


  * Year end cash position £1.8 million


Peter Warry, Chairman of Netcall, said today:


'Having proven the commercial effectiveness of QueueBusterTM(Netcall's
antidote to phone rage) with blue chip customers, we have focused our
activities on this innovative and powerful product. '

David Rothschild, CEO of Netcall, said today:


'We are convinced that the underlying strength of Netcall's infrastructure and
the immediate relevance of QueueBusterTM in the crucial field of customer
service, has the potential to create a regular and increasing revenue stream'.

Enquiries:
Netcall plc                  Tel:      [phone]
(www.netcall.com)
David Rothschild, CEO        E-mail: [e-mail]
Caroline Brown, CFO          E-mail: [e-mail]

College Hill                 Tel: [phone]
Nicola Weiner                E-mail: [e-mail]
Archie Berens                E-mail: [e-mail]


www.netcall.com

Notes to Editors:


Netcall sells products and services to call and contact centres and enables
businesses to use the telephone efficiently. Its innovative flagship product,
QueueBusterTM, enables call centres to manage call queuing, reduce costs and
enhance customer service. The Company is focusing its resources on selling
existing products and services into the financial, utility and leisure
sectors.

                                 NETCALL PLC

                         ('Netcall' or 'the Company')


  STATEMENT ACCOMPANYING THE PRELIMINARY RESULTS FOR THE YEAR ENDED 30 JUNE 2001

OPERATIONS

Netcall has concentrated its resources on selling existing products whose
commercial effectiveness has already been proven and which provide the
greatest scope for long term growth. In the latter part of the year, Netcall
took the strategic decision to focus its activities on QueueBusterTM, our
revolutionary queue management product for call and contact centres. This has
been achieved by successfully transferring the selling of high volume low
value services from our internal sales force to distribution channels.

As with any new product, however innovative, this is never a speedy or easy
process but by the year end Netcall had added to its installed base a first
class customer in Thames Water Utilities, a company recognised as a leader in
customer service amongst the regulated utilities. Since the year end the sales
momentum has accelerated with new orders from NPower Yorkshire and Dwr Cymru
Welsh Water.


RESULTS AND BALANCE SHEET

The results for the year to June 2001, show turnover on continuing activities
of £0.65m (2000: £0.70m). The adjusted net loss, before exceptionals, for the
year on ordinary activities was £3.04m (2000: £2.49m) or 9.16p per ordinary
share (2000: 9.98p).


In December 2000, the Company issued shares raising £4.4m (net of expenses)
through a placing. At the end of the financial year, the decision was taken to
write off the Company's minority investment in Telepost Inc., carried at the
purchase cost of £4.5m which was originally settled by the issue of 2.5m
shares at 180p to Freeserve Investments Limited. The write off will have no
cash impact but as a consequence, net assets have reduced to £2.5m (2000: £
5.6m). At the year-end, cash in the bank amounted to £1.8m.


PROSPECTS

The follow-on sales of QueueBusterTM referred to above have demonstrated its
commercial effectiveness in sales, customer service and regulated
environments.  We have now assembled an experienced team to develop this
business with blue chip corporate customers.

Whilst the exact timing of receipt of orders is always difficult to predict
there is confidence within Netcall that the excellent reference sites and
initial installations secured for QueueBusterTM will continue to generate
further significant sales and contribute towards a growing annual revenue
stream.

NETCALL PLC
Consolidated Profit and Loss
Account
Years ended 30 June            Notes               2001        2000
                                                      £           £
Turnover
- continuing operations                         652,888     705,494
- discontinued operations                        23,000     110,681
                                         1      675,888     816,175
Cost of sales                                 (252,546)   (242,394)
Gross profit                                    423,342     573,781
Administration expenses                     (3,749,551) (3,040,138)
Other operating income                           15,000
Operating loss
- continuing operations                     (3,297,712) (2,334,134)
- discontinued operations                      (13,497)   (132,223)
Loss on disposal of                                        (45,856)
discontinued operations
Loss on ordinary activities                 (3,311,209) (2,512,213)
before interest
Interest receivable                              68,699      60,073
Amounts written off                         (4,500,000)
investments
Interest payable                               (25,677)    (39,663)
Loss on ordinary activities                 (7,768,187) (2,491,803)
before taxation
Tax on loss on ordinary                  2       40,699
activities
Loss for the financial year                 (7,727,488) (2,491,803)

Loss per ordinary share                  3     (23.26p)     (9.98p)
Diluted loss per ordinary                3     (23.63p)     (9.98p)
share

NETCALL PLC
Consolidated Balance Sheet
Years to 30 June                         2001                    2000
                                         £            £           £           £
Fixed assets
Intangible assets                                14,743                   7,513
Tangible assets                                 263,039                 291,149
Investments                                     350,000               4,550,000
                                                627,782               4,848,662
Current assets
Debtors due within one year        503,049                  964,385
Debtors due after more than              -                   34,778
one year
Cash at bank and in hand         1,916,985                  393,243
                                 2,420,034                1,392,406
Creditors: amounts falling due
within one year
Bank loans and overdrafts          123,667
Trade creditors                    131,337                  423,136
Other creditors including
taxation and
social security                    243,901                  210,300
                                   498,905                  633,436
Net current assets                            1,921,129                 758,970
Total assets less current                     2,548,911               5,607,632
liabilities
Creditors: amounts falling due
after
more than one year                              (2,291)                 (3,784)
                                              2,546,620               5,603,848
Capital and reserves
Called up share capital                       1,814,513               1,458,191
Share premium account                        14,518,380              10,147,637
Special and capital reserves                    245,055                 245,055
Profit and loss account                    (14,031,328)             (6,247,035)
Equity shareholder's funds                    2,546,620               5,603,848

NETCALL PLC

PRELIMINARY RESULTS FOR THE YEAR ENDED 30 JUNE 2001

Notes to the Accounts

1.             Analysis of turnover
                                      2001         2000
Analysis of turnover by class            £            £
of business

Installed solutions                348,515      376,000
Internet related telephony         294,034      244,127
services
Bespoke software development         7,500       82,571
Commission and sundry income         2,839        2,796
Supply and maintenance of                -       12,694
computer software/hardware*
Customer support and response            -       49,179
centre services*
Corporate finance fee income*       23,000       17,108
Management services*                     -       31,700
                                   675,888      816,175
*Discontinued operations
All of the turnover arose from activities carried out
in the United Kingdom
                                      2001         2000
Geographical analysis of                 £            £
turnover by destination

United Kingdom                     407,496      532,338
North America                       44,400       55,098
Europe                              27,451      228,739
Rest of World                      196,541
                                   675,888      816,175
2.             Tax on loss on ordinary activities

The Corporation Tax receivable arises from the availability of a tax credit of
Netcall Telecom Limited's expenditure on research and development activities

3.             Loss per ordinary share

Basic earnings per share is calculated by dividing the earnings attributable to
ordinary shareholders by the weighted average number of ordinary shares in
issue during the year.

Diluted earnings per share is calculated by adjusting the weighted average
number of ordinary shares in issue on the assumption of conversion of all
dilutive potential ordinary shares.  The company has only one category of
dilutive potential ordinary shares, those share options granted where the
exercise price is greater than the average price of the company's ordinary
shares during the year.
                                      2001         2000
                                         £            £
Loss for the financial year    (7,727,488)  (2,491,803)
Basic and diluted earnings     (7,727,488)  (2,491,803)
attributable to ordinary
shareholders
Weighted average number of      33,222,442   24,960,313
ordinary shares
Effect of dilutive share         (528,223)
options
Adjusted weighted average       32,694,219   24,960,313
number of ordinary shares
Loss per ordinary share           (23.26p)      (9.98p)
Diluted loss per ordinary         (23.63p)      (9.98p)
share
                                      2001         2000
                                         £            £
Loss for the financial year    (7,727,488)  (2,491,803)
Exceptional reorganisation         186,025            -
costs
Exceptional write off of         4,500,000            -
investment
Adjusted Loss                  (3,041,463)  (2,491,803)
Adjusted Loss per ordinary         (9.16p)      (9.98p)
share

4. The 'cash burn' rate over the period was approximately £200,000 per month

5. The Directors do not recommend payment of a dividend.

6. The financial information set out does not constitute the Company's
statutory accounts for the years ended 30 June 2000 or 2001, but is derived
from those accounts. Statutory accounts for 2000 have been delivered to the
Registrar of Companies and those for 2001 will be delivered following the
Company's annual general meeting. The auditors have reported on those accounts;
their reports were unqualified and did not contain statements under Section 237
(2) or (3) of the Companies Act 1985.

7.          Copies of the full statutory accounts will be despatched to
shareholders in due course. Further copies will be available from the
Registered Office of the Company at 10 Harding Way, St Ives, Cambs PE27 3WR.