New CustomerServiceProduct

Netcall PLC
26 June 2000


                                   Netcall plc
                           ('NetCall' or 'the Group')

                          New Product Sales to One.Tel

NetCall, the  intelligent  telephony  company,  today  announces   significant
international  sales  of QueueBuster TM, a revolutionary  new  customer  service
product for  call centre management. The Directors believe that this  important
application opens up a large hitherto untapped market for NetCail.

Following a successful pilot trial, One.Tel, the low-cost long-distance telecoms
operator, has  placed orders for a complete solution of hardware  and  software
from  NetCall to improve customer service and control operating costs. NetCall's
QueueBuster  will be delivered to One.Tel this week for deployment in its  call
centres in London, Paris and Frankfurt. These sales are NetCall's first into the
European call centre market which is growing at 30% annually and is predicted to
rise to 18.500 call centres by 2002 (Datamonitor).

NetCall's  QueueBuster manages virtual queuing which improves customer  service,
saves  callers time and money and also reduces call centre operating costs.  The
unique technology ends such common frustrations as unanswered telephone  calls,
call queuing and on-hold 'muzak'. QueueBuster can be implemented immediately and
remotely  as a service, requiring no investment in equipment, or as  a  solution
with NetCall systems located at a customer's call centres.

QueueBuster  can  be adapted to a diverse range of applications  including  toll
free  and  premium  rate  services. QueueBuster enables callers  waiting  to  be
answered to be given the option to hang up and be called back automatically when
an agent is available to take their call. QueueBuster can also handle all missed
call  situations, register every caller and will also divert calls  to  overflow
call  centres  or home-based workers if required. It effectively  addresses  the
customer service issues causing call centres to loose business.

Padraig Haughey, IT and Telephony Manager at One.Tel, said:

'  We operate in a highly competitive arena where customer service is key to our
success.  One. Tel  is  delighted with NetCall's  unique  QueueBuster  customer
service  product  and  with  its  rapid  implementation  to  meet  our exacting
specifications.'

Steve Corkin, Marketing & Sales Director of NetCall, said:

' We are delighted that Queuebuster has hit the button for such a sophisticated
telecoms  customer.  QueueBuster opens up a hitherto  untapped  large  and  high
growth  market  for  NetCall  and we are confident that  more  of  our  business
customers will recognise its value. It further demonstrates NetCall's ability to
react swiftly to new opportunities as they present themselves.'


Enquiries:

NetCall  plc                                Tel:   [phone]
Jeffrey Rubins, Chairman                   E-mail: [e-mail]
Steve Corkin, Director of                  E-mail: [e-mail]
Marketing & Sales       
                   
College Hill                               Tel:      [phone]
Archie Berens                            E-mail: [e-mail]
   

NOTES FOR EDITORS

About NetCall (www.netcall.com)

NetCall specialises in the development, deployment and distribution of modern
interactive communications networks and systems. NetCall has been a pioneer in
the use of intelligent telephony systems since 1996, starting with the
development of Hyperphone Link (TM) technology and now inventing and marketing a
range of value added products and services. In many instances NetCall's systems
are being used to help companies build new ebusiness models incorporating
telephony into web, WAP and traditional media applications. NetCall services are
low cost, require no hardware or software investment and work with all existing
telephone and internet systems. NetCall also develops bespoke applications
supplied as a complete hardware and software solution. The company uses its
proprietary software to manage calls across its international network of servers
and telephony nodes.

The impressive range and effectiveness of NetCall's products and services      
received a significant endorsement in April 2000, when Freeserve Investments
Limited, the UK's largest internet Service Provider, acquired an 8.6%
shareholding in NetCall for £4.5 million. Freeserve and NetCall also entered
into a partnership agreement whereby NetCall's products and services would be
marketed to Freeserve's registered members and business partners.

NetCall is listed on the Alternative Investment Market (AIM) of the London Stock
Exchange. NetCall's European headquarters and R&D centre are based near
Cambridge, England and its North American headquarters are in Boston, MA.

About One.Tel (www.onetel.com)

One.Tel is a highly competitive and profitable global telephone company with
approx. 2,000,000 customers worldwide. The company is firmly established in the
worldwide telecommunications market, with operations in Australia, London,
Paris, Amsterdam, Zurich, Frankfurt and Hong Kong.

One.Tel began operations in the United Kingdom August 1998, its services
include national and international calls, calling card and internet services. 
In the UK, the company has more than 550,000 customers and connects between
3,000 - 4,000 new customers per day.

One.Tel's services include GSM Mobile, national and international long
distance calls, Internet services and phone cards. In February 1999, News
Corporation (News) and Publishing and Broadcasting Limited (PBL) injected
$709 million over 3 years to One.Tel's already strong cash reserve base.
In April and September 1999, One.Tel signed contracts of over AUD$1.1
billion  with Lucent Technologies for the roll-out of a national
state-of-the-art GSM1800 network in Australia. One.Tel is listed on the
Australian Stock  Exchange (Australia ASX: ONE) and is currently capitalised at
A$2.7 billion (£1.08 billion).