Re Agreement

Netcall PLC
24 February 2004



                                  NETCALL PLC
                                        
                                        
                  NETCALL SIGNS DISTRIBUTION AGREEMENT WITH BT

NetCall, the AIM-listed supplier of call centre technology products, has signed
a distribution agreement with BT. As a result BT will offer NetCall's flagship
product, QueueBusterTM, to its business and services customers via its Global
Services division. The agreement follows the successful installation of
QueueBuster by BT Retail.

As announced at the preliminary results in September, Netcall's strategy is to
develop relationships with distribution partners; both in the UK and
internationally, in order to support Netcall's own sales efforts, raise the
profile of the products and widen product distribution more quickly. This
contract is the first major UK-based distribution agreement with the UK's market
leader. BT Global Services serves around 10,000 multi-site organisations
worldwide, of which more than 3,400 are multinational companies.
BT is branding the product 'BT QueueBuster' and will share revenues with
Netcall.

Henrik Bang, Chief Executive Officer of NetCall commented:

'This agreement is a clear endorsement of the strength and capabilities of our
flagship product, QueueBuster. It follows the successful installation of a
number of QueueBuster systems at BT Retail contact centres.

'This new relationship fits perfectly into our strategy of promoting NetCall
products via channel partners; there can be no better partner than BT, the UK's
market leader. This relationship will help us reach market sectors and segments
that would have been difficult to penetrate on our own.'

Andy Denhard, Group Product Manager for BT, said today:

'BT prides itself on being able to provide a comprehensive range of products and
services to businesses worldwide and we see BT QueueBuster playing a valuable
role in our CRM portfolio. We have been working with NetCall for a number of
months and believe that BT QueueBuster will help many of our contact centre
customers achieve improved productivity and higher levels of customer
satisfaction.'


                                                                24 February 2004

ENQUIRIES:

Netcall plc (www.netcall.com)                           Tel: [phone]
Henrik Bang
David Rothschild

College Hill                                            Tel: [phone]
Adrian Duffield/Corinna Dorward



Netcall plc

Netcall is an AIM listed company whose main product, QueueBusterTM, eliminates
the need to be kept waiting on hold by call centres, giving callers the option
of hanging up, keeping their place in the queue and taking a free call back when
a live agent is available to speak to them.

Netcall announced a key contract with BT Group plc for over £1.5 million in May
2003. Major organisations such as Legal & General Insurance, Vertex Customer
Management, Thames Water Utilities, Royal & Sun Alliance and The Co-operative
Bank have successfully implemented QueueBuster as a hardware solution in their
contact centres. All Netcall's multi-site customers, who have bought QueueBuster
for one call centre, have placed additional orders for their other sites within
six months of initial purchase.

QueueBuster allows a call centre to manage volumes and costs whilst delivering a
greater level of customer satisfaction. Personalised call back results in less
caller complaints and shifts caller control to the call centre, so that calls
can be better managed. It also eradicates the wasted call time when customers
cannot be immediately connected to the right member of staff.

BT Global Services

BT Global Services (BTGS) is BT's business services and solutions division,
serving customers world-wide from a broad Information and Communications
Technology (ICT) portfolio.  This ranges from desktop and network equipment and
software, transport and connectivity, IP-based e-business solutions, managed
network services and systems integration to consultancy for complex global
requirements

BTGS serves 10,000 multi-site organisations worldwide, of which more than 3,400
are multinational companies (operating in two or more countries).

   • Customers include 80 per cent of the FTSE 100 companies, and 20 of the
    top 50 Fortune 500 companies.
   • BTGS financial trading room services are used by 25 per cent of the
    world's financial market traders (in 51 countries).
   • BTGS serves 90 per cent of UK headquartered financial institutions.
   • In the UK BTGS manages the country's busiest customer enquiry line
    (Association of Train Operating Companies) - currently handling 30m calls
    per year.




                      This information is provided by RNS
            The company news service from the London Stock Exchange