Re Contract

Netcall PLC 7 November 2001 NETCALL PLC ('Netcall' or 'the Company') NEW QUEUEBUSTER ORDERS Netcall sells products to call and contact centres. Its innovative flagship product, QueueBusterTM, enables call centres to manage call queuing, reduce costs and enhance customer service. Netcall today announces new QueueBusterTM orders. Netcall has received two new orders for QueueBusterTM systems from NPower Yorkshire Limited ('Yorkshire') part of the Innogy Group and Dwr Cymru Welsh Water ('Welsh Water'). The total order value of these orders, from blue chip utility companies, is in excess of £220,000. The contract with Yorkshire, part of the Innogy group, follows an extensive technical and commercial trial of QueueBusterTM. The trial successfully proved both the customer service and cost reduction benefits of QueueBusterTM in a customer services and billing environment. Welsh Water is implementing QueueBusterTM later this year, in its customer services department, in Cardiff, which caters for the needs of 1.2 million customers across Wales. Thames Water Services Ltd will be operating the system on behalf of Welsh Water and Welsh Water's purchase follows the highly successful sale of QueueBusterTM to Thames Water Utilities in June 2001. David Rothschild, CEO, Netcall plc, said today: 'I am delighted at the sales momentum QueueBusterTM is building in the utility sector. These new sales further demonstrate QueueBusterTM's commercial effectiveness in sales, customer service and regulated environments.' Melanie Howard, co-founder, Future Foundation, said 'In a recent customer satisfaction survey conducted by the Future Foundation amongst users of QueueBusterTM, the service achieved extremely high ratings with improved overall perceptions of the companies offering the service. 97% agreed that it would be good if more call centres offered the call back option. It has all the signs of a successful new technology that delivers real benefits to customers'. 7 November 2001 Enquiries: Netcall plc Tel: 01480 495 300 (www.netcall.com) David Rothschild, CEO E-mail: david.rothschild@netcall.com Caroline Brown, CFO E-mail: caroline.brown@netcall.com College Hill Tel: 020 7457 2020 Nicola Weiner E-mail: nicola.weiner@collegehill.com Archie Berens E-mail: archie.berens@collegehill.com Notes to Editors: Netcall sells products and services to call and contact centres and enables businesses to use the telephone efficiently. Its innovative flagship product, QueueBusterTM, enables call centres to manage call queuing. Call centres see the benefits immediately in the form of reduced lost calls, reduced talk times, reduced telephony costs and increased customer and employee satisfaction ratings. The Company is focusing its resources on selling existing products and services into the financial, utility and leisure sectors.

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Netcall (NET)
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