Re Contract

Netcall PLC
19 May 2003



                                  NETCALL PLC

              NETCALL WINS CONTRACT FOR OVER £1.5 MILLION WITH BT



Netcall, the supplier of call centre technology products, has agreed a contract
worth over £1.5 million to supply its innovative flagship product, QueueBuster
TM, to BT Group plc.  Netcall had revenues of £861,000 for the year to 30 June
2002.

After the successful implementation of an initial order announced in November
2002, BT has placed a further order for a number of additional QueueBusterTM
systems for immediate installation.  The contract is for over £1.5 million
comprising a substantial initial payment with additional service charges
accruing over the next three years.

QueueBusterTM enables callers to avoid the frustration of call centre queues by
requesting a call back whilst their place is held in the queue, as if they had
stayed on the line.  This allows call centres to manage their time better,
reduce costs and enhance customer service.  The technology effectively reduces
the duration of calls, improves customer satisfaction and enhances the overall
quality of call management.

All Netcall's multi-site customers, who have bought QueueBusterTM for one call
centre, have placed additional orders for their other sites.  For example, the
Cooperative Bank recently placed a third order.  Furthermore, trials are running
or are programmed to start with three additional prospective multi-site
customers.  Two of these trials are outside the UK.

Brian Gowers, Chairman, said today:

 'This contract represents a major endorsement for Netcall's products and
services.  QueueBusterTM is proving to be a valuable tool for managing call
centre costs, whilst delivering outstanding customer satisfaction.  Netcall
technology has international relevance and our growing 'blue chip' client base,
including BT, The Cooperative Bank, One Tel, Royal and Sun Alliance, Thames
Water, United Utilities and Vertex gives us increasing momentum.'

                                                                     19 May 2003





ENQUIRIES:

Netcall plc (www.netcall.com)                                 Tel: [phone]
David Rothschild, Chief Operating Officer

College Hill                                                  Tel: [phone]
Adrian Duffield
Corinna Dorward





Notes to editors



Netcall is AIM listed and reported revenues of £861,000 in the year to 30 June
2002 and a net loss of £2,250,000.  In the six months to 31 December 2002 the
company reported increased revenues of £829,000 and a reduced loss of £490,000.



Netcall's QueueBusterTM product eliminates the need to be kept waiting on hold
by call centres, giving callers the option of hanging up, keeping their place in
the queue and taking a free call back when a live agent is available to speak to
them.



BT has been using QueueBusterTM on its residential repair lines since December
2002. This new order will see implementation on their general customer service,
business repair and Broadband repair and support lines.



The product allows the call centre to manage volumes and costs whilst delivering
a greater level of customer satisfaction.  Personalised call back results in
less caller complaints and shifts caller control to the call centre, so that
calls can be better managed. It also eradicates the wasted call time when
customers cannot be immediately connected to the right member of staff.



NetCall has estimated that each day 734,850 calls are made to call centres from
work awaiting an answer for two minutes or longer and that hanging on the
telephone was estimated to cost industry around £62 million a year. Some of the
longest waiting times to call centres last up to 20 minutes.  Customers who
endure the stress of holding often vent their frustration at agents, wasting
call time and increasing anxiety levels in call centre staff. QueueBusterTM
customers all comment that the product really helps to take away the frustration
and deliver the exceptional customer service they strive for.



The hardware and software technology provided by QueueBusterTM fits and works
with any existing telephone, internet or switch system. In the UK alone Netcall
estimates that over 1,000 call centres could benefit from using QueueBuster.


                      This information is provided by RNS
            The company news service from the London Stock Exchange