Re Contract

Netcall PLC
08 April 2004


                          Netcall PLC ('the Company')
                                        
                                  Contract Win


NETCALL SIGNS CONTRACT WITH AUSTRALIA GAS AND LIGHT


Netcall, the supplier of call centre technology products, has expanded the
market reach of its core product, QueueBusterTM, by entering into a contract with
Australian Utility Australian Gas and Light ('AGL').


QueueBusterTM enables callers to avoid the frustration of call centre queues by
requesting a call back whilst their place is held in the queue, as if they had
stayed on the line. This allows call centres to manage their time better, reduce
costs and enhance customer service. The technology effectively reduces the
duration of calls, improves customer satisfaction and enhances the overall
quality of call management.


Following the successful implementation of QueueBusterTM into their new state of
the art Adelaide call centre, AGL has realised considerable benefits since its
installation in late November.


Robyn Reilly, Manager Customer Contact Centres - AGL, said:


'Installing QueueBuster was a nice change for our consultants as it gave them
confidence and more control. Even on very busy days, customers were happier, as
they weren't kept waiting in a queue. It was rewarding to even to hear positive
comments on local talk back radio. Our average handling time for each call was
reduced by some 10%. This is essentially because customers are happier when not
held in a queue and therefore in a better frame of mind for us to answer their
queries.'


Henrik Bang, Netcall CEO, said today:


'This contract with another blue chip customer is an important step in the
international expansion of the business and the first sale via NetCall Asia
Pacific. The response of a respected brand such as AGL demonstrates that the
value we have seen QueueBusterTM provide customers in Europe can be replicated 
in other major markets around the globe.'



Enquiries:
Netcall Telecom
Henrik Bang           Tel: [phone]
                      www.netcall.com
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Editor's notes


Netcall is an AIM listed company whose main product, QueueBuster, eliminates the
need to be kept waiting on hold by call centres, giving callers the option of
hanging up, keeping their place in the queue and taking a free call back when a
live agent is available to speak to them. Netcall Asia Pacific is a joint
venture between Netcall plc and Committed Capital Pty Ltd set up to establish
distribution for the QueueBuster product in the Asia Pacific Region.


Mintel recently published the result of a survey that nine out of ten people's
experience of call centres had left them feeling angry and frustrated. The most
common complaint was about being kept on hold with 60% of those questioned
saying they were frustrated by having to hold on for long periods of time before
being able to speak to someone.


Major organisations such as BT, The Co-operative Bank, Legal & General
Insurance, Royal & Sun Alliance, Thames Water Utilities and Vertex Customer
Management have successfully implemented QueueBuster.


AGL is one of Australia's leading energy providers. AGL's wholesale and retail
marketing businesses sell natural gas, electricity, and associated products and
services to around 3 million customers in Australia.

                      This information is provided by RNS
            The company news service from the London Stock Exchange