Trading Update

Netcall PLC
12 July 2001


                                 NETCALL PLC

                         ('Netcall' or 'the Company')

                                TRADING UPDATE

The Company notes the recent decline in its share price but knows of no good
reason for this. An update on trading for the financial year ended 30 June
2001 is given below.

For the financial year ended 30 June 2001, sales are anticipated to be in line
with market expectations, cash in the bank at the year-end was £1.8m.

Significant progress has been made on QueueBusterTM, Netcall's market leading
customer service product for call and contact centres. Following a successful
trial, Netcall has sold a QueueBusterTM system to Thames Water Utilities. The
contract value is in excess of £200,000. QueueBuster trials are currently
underway with three other major telecommunications and utility companies.

One.Tel, the first customer for QueueBuster, has fully paid for the systems
purchased over past year, however ongoing service revenue is likely to be
reduced. One.Tel plc, has been acquired by Centrica plc, and we look forward
to developing a good relationship with the new owners.

In April 2000, Netcall acquired a minority interest in Telepost Inc
('Telepost') from Freeserve plc ('Freeserve') when Freeserve invested £4.5
million in Netcall. Telepost is to be liquidated. The Directors expect to
write off the investment in full at its carried value of £4.5 million, however
this will have no cash impact on Netcall.

Peter Warry, Chairman of Netcall, said

'We are delighted to have sold QueueBuster to Thames, they are a recognized
leader in customer service amongst the regulated utilities. QueueBuster is a
very cost effective means of enhancing customer service.'



12 July 2001

Enquiries:

Netcall plc     Tel:    [phone]

(www.netcall.com)

David Rothschild, CEO   E-mail: [e-mail]

Caroline Brown, CFO     E-mail: [e-mail]

College Hill     Tel:   [phone]

Nicola Weiner           E-mail: [e-mail]

Notes for Editors

Netcall sells products and services to call and contact centers and enables
businesses to use the telephone efficiently. Its innovative flagship product,
QueueBusterTM, enables call centers to manage call queuing, reduce costs and
enhance customer service. The Company is focusing its resources on selling
existing products and services into the financial, utility and leisure
sectors. In November 2000, the Company announced a successful equity placing
raising £4.7 million. In February, Netcall announced its interim results to
December 2000 showing a three-fold increase in turnover on continuing
operations.