Cust. Service Stats Dec 2006

Ryanair Holdings PLC
16 January 2007





Strictly Embargoed for release on the Stock Exchanges / 
Scheduled for 2.00pm - 16/1/07


            RYANAIR'S CUSTOMER SERVICE STATISTICS FOR DECEMBER 2006


Ryanair, Europe's No.1 low fares airline, today (Tuesday, 16th January 2007)
released its customer service statistics for December 2006. Ryanair is committed
to publishing customer service statistics each month which again this month
confirm that Ryanair is No. 1 for Customer Service.

   •80% of all Ryanair's 22,000 plus flights during December arrived on time.

   •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003,
    2004, 2005 and 2006.

   •Complaints of less than 1 (0.2) complaint per 1,000 passengers.

   •Mislaid baggage of less than 1 (0.29) mislaid bag per 1,000 passengers.


CUSTOMER SERVICE STATISTICS DECEMBER     2005     2006

On-time flights                           84%      80%
Complaints per 1,000 pax                 0.13     0.20
Baggage complaints per 1,000 pax         0.40     0.29
Complaints answered with 7 days           99%      99%



Ends.                     Tuesday, 16th January 2007

For further information:

Peter Sherrard - Ryanair 
Tel: [phone] 

Pauline McAlester - Murray Consultants
Tel: [phone]




                      This information is provided by RNS
            The company news service from the London Stock Exchange