Customer Service Statistics

Ryanair Holdings PLC
07 November 2003



             RYANAIR'S CUSTOMER SERVICE STATISTICS FOR OCTOBER 2003

Ryanair, Europe's No.1 low fares airline, today (7th Nov 03) released its
customer service statistics for October 2003. Ryanair is committed to publishing
customer service statistics each month and these confirm that Ryanair is also
No. 1 for Customer Service.

   •93.11%of all Ryanair's 14,894 flights during October arrived on time.

   •Ryanair has set the standard as the No.1 on-time airline beating easyjet
    every week this year and as the No. 1 airline for the fewest cancellations.
   •Complaints registered at less than 1(0.41) complaint per 1000 passengers.

   •Mislaid baggage registered at less than 1(0.62) mislaid bag per 1000
    passengers.



PASSENGER STATISTICS - OCTOBER 2003                   2002       2003
-------------------------                             ------    -------

On-time flights                                      84.09%     93.11%
-------------------------                             ------    -------

Complaints per 1000 pax                               0.55       0.41
-------------------------                             ------    -------

Baggage complaints per 1000 pax                       0.90       0.62
-------------------------                             ------    -------

Complaints answered within 7 days                     n/a        100%
-------------------------                           ------      -------



Ends    Friday 7th November 2003

For further information:  Paul Fitzsimmons             Pauline McAlester
                          Ryanair                      Murray Consultants
                          Tel: + 353 1 812 1228        Tel: + 353 1 4980 300


Ryanair Monthly Statistics Compared with Association of European Airlines

The following are based on the Association of European Airlines monthly
performance statistics for our major competitors for the month September 2003
and figures published on airline websites.

Ryanair No. 1 on time airline in Europe

Airline                                        Ranking             %
--------------                           ---------------        -------

Ryanair                                               1          93.11
--------------                            ---------------        -------

SAS                                                   2           90.8
--------------                            ---------------        -------

Lufthansa                                             3           85.4
--------------                            ---------------        -------

Air France                                            4           85.1
--------------                            ---------------        -------

British Airways                                       5           82.5
--------------                            ---------------        -------

Easyjet                                               6           77.0
--------------                            ---------------        -------

Alitalia                                              7           69.7
--------------                            ---------------        -------

                                                               % Flights
                                                         arriving within
                                                           15 minutes of
                                                         scheduled time
                                        --------------------------------

Ryanair No. 1 airline for fewest lost bags

Airline               Ranking             Baggage Lost Per 1000 Passengers
-----------          -----------                       -----------------

Ryanair                      1                                    0.33
-----------          -----------                       -----------------

SAS                          2                                    8.30
-----------          -----------                       -----------------

Austrian                     3                                   14.20
-----------          -----------                       -----------------

Air France                   4                                   15.50
-----------          -----------                       -----------------

Lufthansa                    5                                   15.60
-----------          -----------                       -----------------

British Airways              6                                   16.60
-----------          -----------                       -----------------

Alitalia                     7                                   23.30
-----------          -----------                       -----------------

easyJet                              Refuse to Publish
-----------                      --------------------------

Ryanair No. 1 airline for fewest cancellations

Airline                   Ranking                     % flights completed
-----------              -----------                  -----------------

Ryanair                             1                            99.82
-----------                 -----------                -----------------

Lufthansa                           2                            99.50
-----------                 -----------                -----------------

British Airways                     3                            99.40
-----------                 -----------                -----------------

Austrian                            4                            99.30
-----------                 -----------                -----------------

Alitalia                            5                            99.20
-----------                 -----------                -----------------

SAS                                 6                            98.30
-----------                 -----------                -----------------

Air France                          7                            98.80
-----------                 -----------                -----------------

easyJet                              Refuse to Publish
-----------                       --------------------------



Ryanair beats easyJet every week on punctuality

                                 On Times

     Week Ending               Ryanair         easyJet         Ryanair
                                                              Position

       06-Jan                     81%            72%                 1

       12-Jan                     84%            76%                 1

       19-Jan                     93%            86%                 1

       26-Jan                     97%            88%                 1

       02-Feb                     81%            64%                 1

       09 Feb                     90%            63%                 1

       16 Feb                     89%            73%                 1

       23-Feb                     86%            72%                 1

       02- Mar                    91%            79%                 1

       09-Mar                     88%            81%                 1

       16-Mar                     94%            86%                 1

      23-March                    86%            82%                 1

      30-March                    93%            78%                 1

       6-April                    92%            68%                 1

      13-April                    95%            79%                 1

      20-April                    93%            78%                 1

      27-April                    97%            81%                 1

       05 May                     91%            75%                 1

       11-May                     94%            81%                 1

       18-May                     92%            70%                 1

       25-May                     91%             NA                 1

        1-Jun                     90%            63%                 1

        8-Jun                     90%            62%                 1

       15-Jun                     95%            77%                 1

       22-Jun                     94%            74%                 1

       29-Jun                     92%            72%                 1

       06 Jul                     92%            67%                 1

       13 Jul                     96%            78%                 1

       20 Jul                     88%            71%                 1

       27 Jul                     94%            71%                 1

       03 Aug                     93%             ??                 1

       10 Aug                     89%            75%                 1

       17 Aug                     92%            74%                 1

       24 Aug                     95%            78%                 1

       31-Aug                     90%            73%                 1

       07-Sep                     93%            69%                 1

       14-Sep                     94%            78%                 1

       21-Sep                     96%            80%                 1

       28-Sep                     94%            79%                 1

       05-Oct                     94%            79%                 1

       12-Oct                     96%            81%                 1

       19- Oct                    95%            77%                 1

       26- Oct                    88%            75%                 1


                      This information is provided by RNS
            The company news service from the London Stock Exchange