CUSTOMER SERVICE STATISTICS

Ryanair Holdings PLC
20 December 2007



               RYANAIR'S CUSTOMER SERVICE STATISTICS FOR NOVEMBER

Ryanair, Europe's No.1 low fares airline, today (Thursday, 20th December 2007)
released its customer service statistics for November. Ryanair is committed to
publishing customer service statistics each month and these confirm that Ryanair
delivers Europe's best customer service.

   •91% of all Ryanair's 26,000 plus flights during November arrived on time.

   •Less than 1 (0.46) complaint per 1000 passengers.

   •Less than 1 (0.53) mislaid bag per 1000 passengers.

   
    CUSTOMER SERVICE STATISTICS NOVEMBER                  2006    2007  
    
    On-time flights                                         90%    91%  

    Complaints per 1 000 pax                               0.47   0.46  

    Baggage complaints per 1 000 pax                       0.69   0.53  

    Complaints answered with 7 days                         99%    99%  
    

   •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003,
    2004, 2005, 2006 and every week so far in 2007.


Ends.                            Thursday, 20th December 2007

For further information:

Peter Sherrard - Ryanair         Pauline McAlester - Murray Consultants

Tel: [phone]           Tel: [phone]




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