Customer Service Statistics

Ryanair Holdings PLC
18 February 2008



             RYANAIR'S CUSTOMER SERVICE STATISTICS FOR JANUARY 2008


Ryanair, Europe's largest low fares airline, today (Monday, 18th February 2008)
released its customer service statistics for January. Ryanair is committed to
publishing customer service statistics each month and these confirm that Ryanair
delivers Europe's best customer service.



   •89% of all Ryanair's 28,000 plus flights during January arrived on time.

   •Less than 1 (0.88) complaint per 1,000 passengers.

   •Less than 1 (0.61) mislaid bag per 1,000 passengers.

 Customer Services Statistics January                    2007    2008

On-time flights                                           89%     89%
Complaints per 1,000 pax                                 1.18     .88
Baggage complaints per 1,000 pax                          .71     .61
Complaints answered with 7 days                           99%     99%



   •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003,
    2004, 2005, 2006, 2007 and so far in 2008.

   •Ryanair is Europe's only airline to guarantee both the lowest fares and
    'no fuel surcharges ever.'

   •Ryanair is also Europe's most environmentally efficient airline,
    operating Europe's youngest, most fuel efficient fleet.



Ends                                Monday, 18th February 2008


For further information:

Peter Sherrard - Ryanair            Pauline McAlester - Murray Consultants
Tel: [phone]              Tel: [phone]


                      This information is provided by RNS
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