Customer Service Stats Aug05

Ryanair Holdings PLC
07 September 2005





             RYANAIR'S CUSTOMER SERVICE STATISTICS FOR AUGUST 2005

Ryanair, Europe's No.1 low fares airline, today (Wednesday, 7th September 2005)
released its Customer Service Statistics for August 2005. Ryanair is committed
to publishing customer service statistics each month and these confirm that
Ryanair is also No. 1 for Customer Service.

   •92.2% of all Ryanair's 19,718 flights during August arrived on time.

   •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003,
    2004 and every week so far in 2005

   •Complaints of less than 1 (0.34) complaint per 1,000 passengers.
   •Mislaid baggage of less than 1 (0.50) mislaid bag per 1,000 passengers.

       CUSTOMER SERVICE STATISTICS AUGUST             2004        2005
On-time flights*                                     92.04%      92.20%
Complaints per 1 000 pax                              0.39        0.34
Baggage complaints per 1 000 pax                      0.78        0.50
Complaints answered with 7 days                        100%        100%

*Verified by the CAA 3 months in arrears

Ends.                         Wednesday, 7th September 2005

For further information:

Peter Sherrard - Ryanair      Pauline McAlester - Murray Consultants
Tel: [phone]        Tel: [phone]




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