Customer Service Stats May 06

Ryanair Holdings PLC
12 June 2006










               RYANAIR'S CUSTOMER SERVICE STATISTICS FOR MAY 2006


Ryanair, Europe's No.1 low fares airline, today (Monday, 12th June 2006)
released its Customer Service Statistics for May 2006. Ryanair is committed to
publishing customer service statistics each month and these confirm that Ryanair
is also No. 1 for Customer Service.

   •87% of all Ryanair's 23,000 plus flights during May arrived on time.

   •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003,
    2004, 2005 and every week so far in 2006.

   •Complaints of less than 1 (0.49) complaint per 1000 passengers.

   •Mislaid baggage of less than 1 (0.39) mislaid bag per 1000 passengers.

CUSTOMER SERVICE STATISTICS MAY                       2005        2006
On-time flights                                        91%        87*%
Complaints per 1 000 pax                              0.39        0.49
Baggage complaints per 1 000 pax                      0.52        0.39
Complaints answered with 7 days                         99%       99.7%

* Lower than last year's comparable because of congestion caused by construction
work in Dublin Airport.


Ends. Monday, 12th June 2006

For further information:

Peter Sherrard - Ryanair             Pauline McAlester - Murray Consultants

Tel: [phone]               Tel: [phone]



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