Customer Service Stats May04

Ryanair Holdings PLC
04 June 2004


              RYANAIR'S CUSTOMER SERVICE STATISTICS FOR MAY 2004.

Ryanair, Europe's No.1 low fares airline, today (Friday, 4th June 2004) released
its customer service statistics for May 2004. Ryanair is committed to publishing
customer service statistics each month and these confirm that Ryanair is also
No. 1 for Customer Service.

   •93.2% of all Ryanair's 15,750 flights during the month of May arrived on
    time.

   •Ryanair has set the standard as the No.1 on-time airline beating Easyjet
    every week in 2003 and continues into 2004 as the No. 1 airline for the
    fewest cancellations.

   •Complaints registered at less than 1(0.48) complaint per 1000 passengers.
   •Mislaid baggage registered at less than 1(0.64) mislaid bag per 1000
    passengers.

       CUSTOMER SERVICE STATISTICS- MAY 2004             2003      2004
On-time flights*                                          91%       93%
Complaints per 1 000 pax                                 0.76      0.48
Baggage complaints per 1 000 pax                         0.64      0.64
Complaints answered with 7 days                          100%      100%
*Verified by the CAA 3 months in arrears

Ends:                            Friday, 4th June 2004 

For further information:

Paul Fitzsimmons - Ryanair     Pauline McAlester - Murray Consultants
Tel: [phone]         Tel: [phone]





Ryanair Monthly Statistics - Compared with Association of European Airlines
The following are based on the Association of European Airlines monthly
performance statistics for our major competitors for the month of April 2004 and
also figures published on other airline

Ryanair No. 1 on time major airline in Europe
Airline                                          Ranking            %
Ryanair                                              1            94.3
SAS                                                  2            91.2
Lufthansa                                            3            88.5
Easyjet                                              4            88.0
Air France                                           5            84.1
British Airways                                      5            84.1
Alitalia                                             6            82.7
        % Flights arriving within 15 minutes of scheduled time

Major airlines for fewest lost bags*
Airline              Ranking                  Baggage Lost Per 1000 Passengers
Ryanair                 1                                  0.83
SAS                     2                                  10.1
Alitalia                3                                  13.7
Air France              4                                  14.1
British Airways         5                                  14.0
Lufthansa               6                                  13.6
Austrian                7                                  15.5
EasyJet                           Refuse to Publish

Major airline for fewest cancellations*
Airline                       Ranking                       % flights completed
Ryanair                          1                                99.8
Lufthansa                        2                                99.6
Austrian                         3                                99.5
British Airways                  4                                99.4
SAS                              5                                99.1
Alitalia                         6                                98.6
Air France                       7                                97.3
Easyjet                              Refuse to Publish

*Source:Ryanair monthly statistics compared to Association of European Airlines
-April 04. Punctuality statisticsverified by the CAA 3 months in arrears.

Ryanair/Easyjet Punctuality Comparisons  
     Week Ending          Ryanair       easyJet                Ryanair Position
     1    04-Jan           90%            73%                         1
     2    12-Jan           91%            80%                         1
     3    19-Jan           95%            84%                         1
     4    26-Jan           95%            89%                         1
     5    01-Feb           85%            64%                         1
     6    08-Feb           93%            81%                         1
     7    15-Feb           95%            84%                         1
     8    22-Feb           91%            84%                         1
     9    29-Feb           89%            69%                         1
    10    07-Mar           93%            80%                         1
    11    14-Mar           93%            80%                         1
    12    21-Mar           92%            82%                         1
    13    28-Mar           95%            88%                         1
    14    04-Apr           94%            87%                         1
    15    11-Apr           93%            88%                         1
    16    18-Apr           95%            85%                         1
    17    25-Apr           96%            92%                         1
    18    2-May            94%            85%                         1
    19    9-May            93%            81%                         1
    20    16-May           95%            84%                         1
    21    23-May           94%            87%                         1

                   Source:www.ryanair.com and Easyjet website



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