Customer Service Stats Nov 06

Ryanair Holdings PLC
07 December 2006







7th DECEMBER 2006


               RYANAIR'S CUSTOMER SERVICE STATISTICS FOR NOVEMBER

Ryanair, Europe's No.1 low fares airline, today (Thursday, 7th December 2006)
released its customer service statistics for November. Ryanair is committed to
publishing customer service statistics each month which again this month confirm
that Ryanair is No. 1 for Customer Service.

   •90% of all Ryanair's 21,000 plus flights during November arrived on time.

   •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003,
    2004, 2005 and every week so far in 2006

   •Complaints of less than 1 (0.47) complaint per 1000 passengers.
   •Mislaid baggage of less than 1 (0.46) mislaid bag per 1000 passengers.



On-time flights                                           88%     90%
Complaints per 1 000 pax                                 0.36    0.47
Baggage complaints per 1 000 pax                         0.51    0.46
Complaints answered with 7 days                           99%     99%




For further information:

Peter Sherrard - Ryanair 
Tel: [phone]

Pauline McAlester - Murray Consultants
Tel: [phone]




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