Customer Service Stats Oct05

Ryanair Holdings PLC
08 November 2005



             RYANAIR'S CUSTOMER SERVICE STATISTICS FOR OCTOBER 2005

Ryanair, Europe's No.1 low fares airline, today (Tuesday, 8th November 2005)
released its customer service statistics for October 2005. Ryanair is committed
to publishing customer service statistics each month and these confirm that
Ryanair is also No. 1 for Customer Service.

   •91% of all Ryanair's 19,659 flights during October arrived on time.

   •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003,
    2004 and every week so far in 2005

   •Complaints of less than 1 (0.27) complaint per 1000 passengers.

   •Mislaid baggage of less than 1 (0.47) mislaid bag per 1000 passengers.

    CUSTOMER SERVICE STATISTICS OCTOBER                    2004       2005
    On-time flights*                                       92.4%       91%
    Complaints per 1 000 pax                               0.35       0.27
    Baggage complaints per 1 000 pax                       0.53       0.47
    Complaints answered with 7 days                        100%       100%
                    *Verified by the CAA 3 months in arrears

Ends:                         Tuesday, 8th November 2005.

For further information:

Peter Sherrard - Ryanair      Pauline McAlester - Murray Consultants
Tel: [phone]        Tel: [phone]



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