Customer Service StatsApril04

Ryanair Holdings PLC
07 May 2004



              RYANAIR'S CUSTOMER SERVICE STATISTICS FOR APRIL 2004

Ryanair, Europe's No.1 low fares airline, today (Friday, 7th May 2004) released
its customer service statistics for April 2004. Ryanair is committed to
publishing customer service statistics each month and these confirm that Ryanair
is also No. 1 for Customer Service.

   •94.3% of all Ryanair's 15,254 flights during the month of December
    arrived on time.

   •Ryanair has set the standard as the No.1 on-time airline beating easyjet
    every week in 2003 and continues into 2004 as the No. 1 airline for the
    fewest cancellations.
   •Complaints registered at less than 1(0.68) complaint per 1000 passengers.

   •Mislaid baggage registered at less than 1(0.83) mislaid bag per 1000
    passengers.

PASSENGER STATISTICS - APRIL 2004                    2003         2004
                               
On-time flights                                       95%         94.3%
                               
Complaints per 1000 pax                              0.99         0.68
                             
Baggage complaints per 1000 pax                      0.61         0.83
                                
Complaints answered within 7 days                    100%         100%
                         

Ends.                     Friday, 7th May 2004

For further information:  Paul Fitzsimmons        Pauline McAlester

                          Ryanair                 Murray Consultants
                          Tel: + 353 1 812        Tel: + 353 1 4980
                          1228                    300

Ryanair Monthly Statistics Compared with Major airlines in the Association of
European Airlines

The following are based on the Association of European Airlines monthly
performance statistics for our major competitors for the month of March 2004 and
also figures published on other airline websites.

Ryanair No. 1 on time major airline in Europe

Airline                               Ranking          %
                                
Ryanair                                  1           93.0
SAS                                      2           90.6
Air France                               3           84.7
Lufthansa                                4           83.6
Easyjet                                  5           82.5
British Airways                          5           80.5
Alitalia                                 7           75.5
        % Flights arriving within 15 minutes of scheduled time 
                                                                                                           
Source: Ryanair monthly stats compared to Association of European Airlines:
        March 04
        Verified by the CAA in arrears

Ryanair No. 1 airline for fewest lost bags

Airline                     Ranking           Baggage Lost Per 1000 Passengers
Ryanair                        1                           0.64
SAS                            2                           10.0
Alitalia                       3                           11.6
Air France                     4                           12.8
British Airways                5                           16.7
Lufthansa                      6                           16.9
Austrian                       7                           17.4
EasyJet                             Refuse to Publish

Source: Ryanair monthly stats compared to Association of European Airlines:
        March 2004.

Ryanair No. 1 airline for fewest cancellations

Airline                         Ranking             % flights completed
Ryanair                            1                        99.7
British Airways                    2                        99.0
Lufthansa                          3                        98.8
SAS                                4                        98.8
Austrian                           5                        98.0
Alitalia                           6                        97.7
Air France                         7                        97.6
EasyJet                              Refuse to Publish

Source: Ryanair monthly stats compared to Association of European Airlines:
March 2004.




Ryanair / EasyJet Punctuality Comparisons 2004.

                                       On Times
         Week Ending              Ryanair     easyJet            Ryanair
                                                                Position
    1.       4-Jan                   90%         73%                 1
    2.       11-Jan                  91%         80%                 1
    3.       18- Jan                 95%         84%                 1
    4.       25- Jan                 95%         89%                 1
    5.        1- Feb                 85%         64%                 1
    6.        8- Feb                 93%         81%                 1
    7.       15- Feb                 95%         84%                 1
    8.       22-Feb                  91%         76%                 1
    9.       29-Feb                  89%         69%                 1
    10.      07- Mar                 93%         80%                 1
    11.      14-Mar                  93%         80%                 1
    12.      21-Mar                  92%         82%                 1
    13.      28 - Mar                95%         88%                 1
    14.       4- April               94%         87%                 1
    15.      11- April               93%         88%                 1
    16.      18-April                95%         85%                 1
    17.      25- April               96%         92%                 1



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