Customer Service StatsSept.05

Ryanair Holdings PLC
10 October 2005



            RYANAIR'S CUSTOMER SERVICE STATISTICS FOR SEPTEMBER 2005

Ryanair, Europe's No.1 low fares airline, today (Monday, 10th October 2005)
released its customer service statistics for September 2005. Ryanair is
committed to publishing customer service statistics each month and these confirm
that Ryanair is also No. 1 for Customer Service.

   •89.3% of all Ryanair's 19,144 flights during September arrived on time.

   •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003,
    2004 and every week so far in 2005

   •Complaints of less than 1 (0.30) complaint per 1000 passengers.
   •Mislaid baggage of less than 1 (0.64) mislaid bag per 1000 passengers.


       CUSTOMER SERVICE STATISTICS SEPTEMBER           2004      2005

On-time flights*                                       93.5%     89.3%
Complaints per 1 000 pax                               0.43      0.30
Baggage complaints per 1 000 pax                       0.74      0.64
Complaints answered with 7 days                        100%      100%
*Verified by the CAA 3 months in arrears

Ends:

For further information:

Peter Sherrard - Ryanair      Pauline McAlester - Murray Consultants
Tel: [phone]        Tel: [phone]



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