Customer Services Statistics

Ryanair Holdings PLC
12 November 2002

       RYANAIR ANNOUNCES CUSTOMER SERVICE STATISTICS FOR MONTH OF OCTOBER


Ryanair, the only airline in Europe which voluntarily publishes monthly customer
service statistics, today (Tuesday, 12th November 2002) unveiled its performance
for the month of October 2002.

84% (8,258) of all Ryanair's 9,800 flights during October arrived on time. This
figure represents a further increase from 81% in September and 70% during
August.

During the month, Ryanair received 0.55 complaints per 1,000 passengers carried,
maintaining a standard of just half of 1 complaint per 1,000 passengers carried,
an improvement of 35% over the previous year.

The figure for baggage complaints in October stood at 0.90 complaints per 1,000
passengers, an increase of 34% over the performance in September (1.21 per 1,000
pax).

PASSENGER SERVICE STATISTICS: OCTOBER                                                             2001     2002
1. ON-TIME FLIGHTS                                                                                82%      84%
2. COMPLAINTS (per 1,000 passengers carried)                                                      0.85     0.55
3. BAGGAGE COMPLAINTS (per 1,000 passengers carried)                                              1.38     0.90
4. COMPLAINTS ANSWERED WITHIN 7 DAYS                                                              N/A      100%



Ryanair also confirmed that 100% of all complaints received in October were
responded to within the 7 day target of Ryanair's new Customer Service Charter
(full details of which are available at www.RYANAIR.COM). Ryanair again called
on the high fare airlines who huff and puff so much about service levels to
publish their own figures, although given that they are so poor, Ryanair
recognises that this is quite unlikely.

Ends. Tuesday, 12th November 2002

For further information

please contact:   Pauline McAlester, Murray Consultants, Tel.[phone]

www. RYANAIR.COM




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