Further re Customer Stats

Ryanair Holdings PLC
07 May 2004



Please be advised that there was a small typo on the April Customer Service 
Statistics release.  

One of the bullet points incorrectly read December instead of April.  
 
All figures are correct. Please see corrected line below.  

94.3% of all Ryanair's 15,254 flights during the month of April arrived on time.  

Apologies for any inconvenienced caused.  Full updated announcement attached. 

Regards.

Pauline  


              RYANAIR'S CUSTOMER SERVICE STATISTICS FOR APRIL 2004

Ryanair, Europe's No.1 low fares airline, today (Friday, 7th May 2004) released
its customer service statistics for April 2004. Ryanair is committed to
publishing customer service statistics each month and these confirm that Ryanair
is also No. 1 for Customer Service.

   •94.3% of all Ryanair's 15,254 flights during the month of April arrived
    on time.

   •Ryanair has set the standard as the No.1 on-time airline beating easyjet
    every week in 2003 and continues into 2004 as the No. 1 airline for the
    fewest cancellations.

   •Complaints registered at less than 1(0.68) complaint per 1000 passengers.

   •Mislaid baggage registered at less than 1(0.83) mislaid bag per 1000
    passengers.

PASSENGER STATISTICS - APRIL 2004                    2003         2004
On-time flights                                       95%         94.3%
Complaints per 1000 pax                              0.99         0.68
Baggage complaints per 1000 pax                      0.61         0.83
Complaints answered within 7 days                     100%        100%


Ends.                     Friday, 7th May 2004

For further information:  Paul Fitzsimmons        Pauline McAlester

                          Ryanair                 Murray Consultants
                          Tel: + 353 1 812        Tel: + 353 1 4980
                          1228                    300

Ryanair Monthly Statistics Compared with Major airlines in the Association of
European Airlines

The following are based on the Association of European Airlines monthly
performance statistics for our major competitors for the month of March 2004 and
also figures published on other airline websites.

Ryanair No. 1 on time major airline in Europe

Airline                              Ranking          %
Ryanair                                 1           93.0
SAS                                     2           90.6
Air France                              3           84.7
Lufthansa                               4           83.6
Easyjet                                 5           82.5
British Airways                         5           80.5
Alitalia                                7           75.5

          % Flights arriving within 15 minutes of  scheduled time
         
Source: Ryanair monthly stats compared to Association of European Airlines:
        March 04
        Verified by the CAA in arrears


Ryanair No. 1 airline for fewest lost bags

Airline                        Ranking         Baggage Lost Per 1000 Passengers
Ryanair                          1                          0.64
SAS                              2                          10.0
Alitalia                         3                          11.6
Air France                       4                          12.8
British Airways                  5                          16.7
Lufthansa                        6                          16.9
Austrian                         7                          17.4
EasyJet                             Refuse to Publish

Source: Ryanair monthly stats compared to Association of European Airlines:
        March 2004.


Ryanair No. 1 airline for fewest cancellations

Airline                          Ranking             % flights completed
Ryanair                            1                        99.7
British Airways                    2                        99.0
Lufthansa                          3                        98.8
SAS                                4                        98.8
Austrian                           5                        98.0
Alitalia                           6                        97.7
Air France                         7                        97.6

EasyJet                              Refuse to Publish

Source: Ryanair monthly stats compared to Association of European Airlines:
        March 2004.

Ryanair / EasyJet Punctuality Comparisons 2004.

                                          On Times
         Week Ending                Ryanair     easyJet           Ryanair
                                                                  Position
       1.     4-Jan                   90%         73%                 1
       2.    11-Jan                   91%         80%                 1
       3.   18- Jan                   95%         84%                 1
       4.   25- Jan                   95%         89%                 1
       5.    1- Feb                   85%         64%                 1
       6.    8- Feb                   93%         81%                 1
       7.   15- Feb                   95%         84%                 1
       8.    22-Feb                   91%         76%                 1
       9.    29-Feb                   89%         69%                 1
       10.  07- Mar                   93%         80%                 1
       11.   14-Mar                   93%         80%                 1
       12.   21-Mar                   92%         82%                 1
       13.   28-Mar                   95%         88%                 1
       14.    4-April                 94%         87%                 1
       15.   11-April                 93%         88%                 1
       16.   18-April                 95%         85%                 1
       17.   25-April                 96%         92%                 1



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