Ryanair Customer Service Apri

RNS Number : 4585T

Ryanair Holdings PLC

05 June 2009

 



Customer Service Stats for APRIL

Ryanair, Europe's largest low fares airline, today (5th June 09) released its customer service statistics for April.  Ryanair is committed to publishing customer service statistics each month and these confirm that Ryanair delivers Europe's best customer service.

• 92% of Ryanair's 32,000+ flights during April arrived on time. 

• Ryanair received less than 1 (0.98) complaints per 1,000 passengers. 

• Ryanair received less than 1 (0.38) mislaid bag claim per 1,000 passengers. 

CUSTOMER SERVICE STATISTICS MARCH	2008	2009
On-time flights	90%	92%
Complaints per 1,000 pax	0.30	0.98
Baggage complaints per 1,000 pax	0.67	0.38
Complaints answered with 7 days	99%	99%

• Ryanair is the No.1 on-time airline beating Easyjet every week since 2003;

• Ryanair is Europe's only airline to guarantee both the lowest fares and 'no fuel surcharges ever'; 

• Ryanair is also Europe's most environmentally efficient airline, operating Europe's youngest, most fuel efficient fleet.   

* EasyJet has not published its on time performance since 27 April 2009

Ends.                                           Friday, 5th June 2009

For further information:

Stephen McNamara                    Pauline McAlester

Ryanair                                        Murray Consultants

Tel: [phone]                Tel: [phone]

 

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