Ryanair No. 1 Customer Servic

RNS Number : 8649K

Ryanair Holdings PLC

27 April 2010

 



RYANAIR NO 1 Customer Service Stat - MAR 2010

EASYJET HIDES THEIR STATS AS THEY CAN'T MATCH RYANAIR'S

Ryanair, the world's favorite airline, today (27^th Apr 10) released its customer service statistics for March.  Ryanair publishes its customer service statistics each month (unlike Easyjet which refuses to publish theirs).  These statistics confirm that Ryanair delivers Europe's No 1 customer service to airline passengers.

During the month of March 2010:

·    90% of over 35,000 Ryanair flights arrived on time.

·    Only 1 complaint per 1,000 passengers was received.

·    Less than 1 mislaid bag claim per 3,000 passengers was received.

CUSTOMER SERVICE STATS MAR	2009	2010
On-time flights	93%	90%
Complaints per 1,000 pax	1.49	1.11
Baggage complaints per 1,000 pax	0.30	0.23
Complaints answered within 7 days	99%	99%

·    Only Ryanair guarantees the lowest fares and 'no fuel surcharges ever';

·    Ryanair operates Europe's youngest, greenest, cleanest fleet;  

·    Ryanair is Europe's No.1 on-time airline (beating Easyjet every week since 2003);

·    Easyjet hasn't published on-time stats since 27 April -canceled again?

Ends.                                                                            Tuesday, 27^th April 2010

For further information

Please contact:

Stephen McNamara                                                  Pauline McAlester

Ryanair                                                                       Murray Consultants

Tel: [phone]                                              Tel: [phone]

 

END

 

 

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