Ryanair No. 1 Customer Servic

RNS Number : 5554H

Ryanair Holdings PLC

23 February 2010

 



RYANAIR NO 1 Customer Service StatISTICs - JAN 2010

Ryanair, the world's favorite airline, today (23^rd Feb) released its customer service statistics for January.  Ryanair publishes its customer service statistics each month (unlike Easyjet which refuses to publish theirs).  These statistics confirm that Ryanair delivers Europe's No 1 customer service to airline passengers. 

During the month of January 2010:

·    81% of over 34,000 Ryanair flights arrived on time.

·    Just 2 complaints per 1,000 passengers received.

·    Less than 1 mislaid bag claim per 1,000 passengers was received.

CUSTOMER SERVICE STATS JAN 2010	2009	2010
On-time flights	89%	81%
Complaints per 1,000 pax	0.88	2.12*
Baggage complaints per 1,000 pax	0.37	0.42
Complaints answered with 7 days	99%	99%

·    Only Ryanair guarantees the lowest fares and 'no fuel surcharges ever';

·    Ryanair operates Europe's youngest, greenest, cleanest fleet;  

·    Ryanair is Europe's No.1 on-time airline (beating Easyjet every week since 2003);

·    Easyjet hasn't published on-time stats since 27 April -canceled again?

* Due to widespread snow disruptions in Dec/Jan.

Ends.                                                                Tuesday, 23^rd February 2010

For further information

Please contact:

Stephen McNamara                                      Pauline McAlester

Ryanair                                                           Murray Consultants

Tel: [phone]                                  Tel: [phone]

 

END

 

 

MSCTJMITMBBTBTM