Ryanair, the world's favorite airline, today (23rd Feb) released its customer service statistics for January. Ryanair publishes its customer service statistics each month (unlike Easyjet which refuses to publish theirs). These statistics confirm that Ryanair delivers Europe's No 1 customer service to airline passengers.
During the month of January 2010:
· 81% of over 34,000 Ryanair flights arrived on time.
· Just 2 complaints per 1,000 passengers received.
· Less than 1 mislaid bag claim per 1,000 passengers was received.
CUSTOMER SERVICE STATS JAN 2010 |
2009 |
2010 |
On-time flights |
89% |
81% |
Complaints per 1,000 pax |
0.88 |
2.12* |
Baggage complaints per 1,000 pax |
0.37 |
0.42 |
Complaints answered with 7 days |
99% |
99% |
· Only Ryanair guarantees the lowest fares and 'no fuel surcharges ever';
· Ryanair operates Europe's youngest, greenest, cleanest fleet;
· Ryanair is Europe's No.1 on-time airline (beating Easyjet every week since 2003);
· Easyjet hasn't published on-time stats since 27 April -canceled again?
* Due to widespread snow disruptions in Dec/Jan.
Ends. Tuesday, 23rd February 2010
For further information
Please contact:
Stephen McNamara Pauline McAlester
Ryanair Murray Consultants
Tel: 00 353 1 812 1271 Tel: 00 353 1 4980 300