Ryanair No. 1 Customer Servic

RNS Number : 0946J

Ryanair Holdings PLC

24 March 2010

 



RYANAIR NO 1 Customer Service StatISTICs - FEB 2010

Ryanair, the world's favorite airline, today (24^th Mar) released its customer service statistics for February.  Ryanair publishes its customer service statistics each month (unlike Easyjet which refuses to publish theirs).  These statistics confirm that Ryanair delivers Europe's No 1 customer service to airline passengers. 

During the month of February 2010:

·    83% of over 31,000 Ryanair flights arrived on time.

·    Less than 1 complaint per 1,000 passengers was received.

·    Less than 1 mislaid bag claim per 4,000 passengers was received.

CUSTOMER SERVICE STATS FEB	2009	2010
On-time flights	87%	83%
Complaints per 1,000 pax	1.39	0.86
Baggage complaints per 1,000 pax	0.35	0.23
Complaints answered with 7 days	99%	99%

·    Only Ryanair guarantees the lowest fares and 'no fuel surcharges ever';

·    Ryanair operates Europe's youngest, greenest, cleanest fleet;  

·    Ryanair is Europe's No.1 on-time airline (beating Easyjet every week since 2003);

·    Easyjet hasn't published on-time stats since 27 April -canceled again?

Ends.                                                                            Wednesday, 24th March 2010

For further information

Please contact:

Stephen McNamara                                                  Pauline McAlester

Ryanair                                                                       Murray Consultants

Tel: [phone]                                              Tel: [phone]

 

END

 

 

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