Ryanair No 1 Customer Service

RNS Number : 4997M

Ryanair Holdings PLC

25 May 2010

 



RYANAIR NO 1 Customer Service StatS - APRIL 2010

Ryanair, the world's favourite airline, today (Tuesday, 25^th May 2010) published its monthly customer service statistics for April.  These statistics confirm that Ryanair delivers Europe's No 1 customer service to airline passengers.

During the month of April 2010:

·     91% of over 32,000 Ryanair flights arrived on time.

·     Less than 1 complaint per 2,000 passengers was received.

·     Less than 1 mislaid bag claim per 3,000 passengers was received.

CUSTOMER SERVICE STATS APR	2009	2010
On-time flights	92%	91%
Complaints per 1,000 pax	0.98	1.10*
Baggage complaints per 1,000 pax	0.38	0.28
Complaints answered within 7 days	99%	99%*

* excludes volcanic ash disruption correspondence.

·     Only Ryanair guarantees the lowest fares and 'no fuel surcharges ever';

·     Ryanair operates Europe's youngest, greenest, cleanest fleet;  

·     Ryanair is Europe's No.1 on-time airline (beating Easyjet every week since 2003);

·     Easyjet hasn't published on-time stats since 27 April 2009 - cancelled again?

Ends.                                                                                                     Tuesday, 25th May 2010

For further information

please contact:

Stephen McNamara                                                  Pauline McAlester

Ryanair                                                                      Murray Consultants

Tel: [phone]                                              Tel: [phone]

 

END

 

 

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