Ryanair No 1 Customer Service

Ryanair Holdings PLC
22 February 2006



             IT'S OFFICIAL - RYANAIR IS NO. 1 FOR CUSTOMER SERVICE

Ryanair, Europe's No. 1 low fares airline today (Wednesday, 22nd February 2006)
welcomed the just released AEA and Ryanair figures for customer service in 2005.

Speaking today, Peter Sherrard, Ryanair's Head of Communications said:

        'The comparison between AEA, Ryanair and Easyjet customer service
        statistics clearly shows that for the third year in a row Ryanair is the
        most punctual major airline in Europe with the most on time flights, the
        fewest cancellations and least lost bags.

        'The report confirms:

          Flights:         During 2005, nearly 3 in 10 passengers
                           who chose British Airways were delayed compared
                           to just 1 out of 10 with Ryanair.

          Mislaid bags:    During 2005, 35 passengers in
                           every 2,000 flying with British Airways had
                           their bag mislaid compared to just 1 in every
                           2,000 with Ryanair.

          Cancellations:   During 2005, 12 in every 800
                           British Airways flights were cancelled, compared
                           to less than 5 in every 800 with Ryanair.

        'The report also confirms what millions of European consumers already
        know; if you want the lowest fares, the best customer service and best
        on-times, fly Ryanair'.


Airline             % on time    Bags missing/1,000 pax    % completions
Ryanair                 90                       0.5              99.4
Air France              83                      15.0              97.8
Lufthansa               82                      16.3              98.7
Easyjet                 80                       n/a               n/a
Iberia                  78                      15.3              98.7
British Airways         74                      17.7              98.5

Source: AEA member statistics Jan - Dec 2005 compared to Ryanair and Easyjet
statistics Jan to Dec 2005.

Ends. Wednesday, 22nd February 2006

For further information:

Peter Sherrard - Ryanair     Pauline McAlester - Murray Consultants

Tel: [phone]       Tel: [phone]



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