Ryanair's Unbeatable Punctual

RNS Number : 4430T

Ryanair Holdings PLC

05 June 2009

 



Ryanair's UNBEATABLE PUNCTUALITY forceS Easyjet to hide their poor performance

Ryanair, Europe's largest low fares airline, today (5th June) confirmed that its unrivalled on-time performance has resulted in Easyjet refusing to publish their on-time statistics on their website since 27th April last.  Ryanair is Europe's most punctual airline with 92% of April flights on-time compared to just 83% of Easyjet's.  Ryanair's punctuality has out performed Easyjet's every week since 2003 and Ryanair challenged Easyjet to recommence publishing weekly punctuality statistics.   

Ryanair is committed to publishing customer service statistics each month and these confirm that Ryanair delivers Europe's best customer service as:

• 92% of Ryanair's 32,000+ flights during April arrived on time. 

• Ryanair received less than 1 (0.98) complaints per 1,000 passengers in April. 

• Ryanair received less than 1 (0.38) mislaid bag claim per 1,000 passengers in April. 

 Ryanair's Stephen McNamara said, 

'Ryanair is Europe's most punctual airline, beating Easyjet every week since 2003, and is the only airline to guarantee the lowest fares and no fuel surcharges ever. Such is the gulf between Ryanair's and Easyjet's on-time performance that Easyjet has not published its punctuality statistics since 27 April to prevent passengers realizing that they can not compete with Ryanair's guaranteed lowest fares and unrivalled  punctuality.  

Ryanair is committed to publishing customer service statistics each month to prove that we are Europe's leading customer service provider and we challenge Easyjet to start publishing its on-time performance statistics once again.' 

CUSTOMER SERVICE STATISTICS APRIL	2008	2009
On-time flights	90%	92%
Complaints per 1,000 pax	0.30	0.98
Baggage complaints per 1,000 pax	0.67	0.38
Complaints answered with 7 days	99%	99%

Ends.                            Friday, 5th June 09

For further information:

Stephen McNamara                    Pauline McAlester

Ryanair                                        Murray Consultants

Tel: [phone]                Tel: [phone]

 

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