RYR - CSS May 2007

Ryanair Holdings PLC
21 June 2007



               RYANAIR'S CUSTOMER SERVICE STATISTICS FOR MAY 2007


Ryanair, Europe's No. 1 low fares airline, today (Thursday, 21st June 2007)
released its customer service statistics for May 2007. Ryanair is committed to
publishing customer service statistics which again in May confirm that Ryanair
is No. 1 for Customer Service.

  • 90% of all Ryanair's 27,000 plus flights arrived on time.

  • Complaints of less than 1 (0.58) complaint per 1,000 passengers.
  • Mislaid baggage of less than 1 (0.36) mislaid bag per 1,000 passengers.


                        CUSTOMER SERVICE STATISTICS MAY

                                      2006          2007

On-time flights                        87%           90%

Complaints per 1,000 pax             0.49          0.58

Baggage complaints per 1,000 pax     0.39          0.36

Complaints answered with 7 days        99%           99%


  • Ryanair is the No. 1 on-time airline, beating Easyjet every week in 2003,
    2004, 2005, 2006 and so far in 2007.


Ends.                              Thursday, 21st June 2007


Peter Sherrard - Ryanair           Pauline McAlester - Murray Consultants
Tel: [phone]             Tel: [phone]


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