3rd Quarter Results

Santander UK Group Holdings PLC

20 November 2024

 

The information contained in this statement is unaudited and does not comprise statutory accounts within the meaning of section 434 of the Companies Act 2006 ('the Act'). The statutory accounts for the year ended 31 December 2023 have been filed with the Registrar of Companies. The report of the auditor on those statutory accounts was unqualified, did not draw attention to any matters by way of emphasis and did not contain a statement under section 498(2) or (3) of the Act.

This statement provides a summary of the unaudited business and financial trends for the nine months ended 30 September 2024 for Santander UK Group Holdings plc and its subsidiaries (Santander UK), including its principal subsidiary Santander UK plc. The unaudited business and financial trends in this statement only pertain to Santander UK on a statutory basis. Unless otherwise stated, references to results in previous periods and other general statements regarding past performance refer to the business results for the same period in 2023.

This statement contains non-IFRS financial measures that are reviewed by management in order to measure our overall performance and these are outlined in the Appendix. A list of abbreviations is included at the end of this statement and a glossary of terms is available at:
https://www.santander.co.uk/about-santander/investor-relations/glossary

Santander UK Group Holdings plc

Quarterly Management Statement
for the nine months ended 30 September 2024

Paul Sharratt	Head of Investor Relations	[e-mail]
Stewart Todd	Head of Communications and Responsible Banking	[e-mail]

Santander UK Q3-24 results

During the third quarter 2024, profit before tax reduced to £143m from £413m in the second quarter. Increased income from active price management, and a steadily improving economic environment were offset by a provision relating to historical motor finance commission payments.

On 25 October the Court of Appeal published its judgment on disclosure of dealer commissions on motor finance transactions. The Court of Appeal decided that motor dealers acting as credit brokers owe certain duties to their customers and set a higher bar for the disclosure of and consent to the existence, nature, and amount of commission paid to dealers than that required by current FCA rules, or regulatory requirements in force at the time of the cases in question. The lenders involved in the cases subject to the Court of Appeal's judgment have indicated that they intend to seek permission to appeal that judgment to the Supreme Court.

In light of the Court of Appeal judgment, we have recognised a provision of £295m in our Q3-24 results. This includes estimates for operational and legal costs and potential awards, based on various scenarios using a range of assumptions. There are currently significant uncertainties as to the nature, extent and timing of any remediation action if required and the ultimate financial impact could be materially higher or lower than the amount provided.

The CET1 capital ratio increased in the quarter to 15.4% despite the impact of this provision, which was 19bps. We remain well capitalised with significant buffers over regulatory requirements.

9M-24 financial and business highlights

We continued to help and support our customers

§	New mobile banking app has been well received by customers, with both Android and Apple apps rated above 4.7 stars out of 5.
§	NPS1 ranked 4th for Retail, 4th for Corporate and remained 1st for Business, reflecting our focus on customer service.
§	Grew our CCB business with c.450 new clients, providing connections to our global network to support their UK and overseas growth.

Q3-24 profit before tax reduced to £143m (Q2-24: £413m)

§	Q3-24 Banking NIM2 of 2.17% up 8bps QoQ, with net interest income improving following active margin management.
§	Cost-to-income ratio2 of 52% improved 3pp, with higher income and lower costs.
§	Cost of risk2 of 5bps (Jun-24: 8bps), with arrears remaining low.
§	Provisions for other liabilities and charges increased with £295m provision relating to historical motor finance commission payments3.
§	Delivered improvements from our transformation programme, through simplifying our business and automating processes.

First nine months profit before tax reduced to £947m (9M-23: £1,731m)

§	9M-24 net interest income down 10% YoY, largely due to higher customer deposit costs.
§	Operating expenses up 3%, following further investment in efficiency and customer experience and two years of high inflation.
§	Credit impairment charges down 53%, given the improved economic outlook and removal of stubborn inflation scenario.
§	Stage 3 ratio2 of 1.55%, up 6bps from Dec-23, due to a smaller mortgage book and single name cases in CCB at the start of the year.
§	RoTE2 of 8.7% (2023: 14.4%); strong capital with significant buffers over regulatory requirements.

Customer loans and deposits reduced following further disciplined pricing actions, with LDR of 109% (Dec-23: 108%)

§	While mortgage loans reduced by £5.5bn since Dec-23, new business margins and gross lending have improved.
§	Customer deposits reduced by £7.9bn in 9M-24, mainly from savings outflows after recent repricing actions.

Strong liquidity and capital, well above minimum requirements

§	LCR of 157% (Dec-23: 162%) with liquidity pool of £50.9bn (Dec-23: £50.9bn).
§	CET1 capital ratio increased 20bps to 15.4% (Dec-23: 15.2%), despite the provision for historical motor finance commission payments.
§	UK leverage ratio of 4.9% (Dec-23: 5.1%).
§	Stable and diversified wholesale funding programmes.

Looking ahead

§	We intend to continue to prioritise profitability and our core banking franchise through price discipline and planned balance sheet optimisation, resulting in lower mortgage lending and customer deposits in 2024.
§	Deposit pricing actions taken improved Banking NIM2 further in Q3-24 and will provide a tailwind over the coming quarters.

1.	See page 12 for more on NPS.
2.	Non-IFRS measure. See Appendix for details.
3.	See Appendix for more on historical motor finance commission payments.

Income statement and balance sheet

Summarised consolidated income statement
	9M-24	9M-23	Change			Q3-24	Q2-24	Change
	£m	£m	%			£m	£m	%
Net interest income	3,201	3,561	(10)			1,096	1,052	4
Non-interest income1	307	424	(28)			111	101	10
Total operating income	3,508	3,985	(12)			1,207	1,153	5
Operating expenses2	(1,918)	(1,856)	3			(624)	(639)	(2)
Credit impairment (charges) / write-backs	(95)	(204)	(53)			(35)	(41)	(15)
Provisions for other liabilities and charges	(548)	(194)	182			(405)	(60)	575
Profit before tax	947	1,731	(45)			143	413	(65)
Tax on profit	(279)	(462)	(40)			(72)	(104)	(31)
Profit after tax	668	1,269	(47)			71	309	(77)
Banking NIM3	2.11%	2.23%	-12bps			2.17%	2.09%	8bps
CIR3	55%	47%	8pp			52%	55%	-3pp

Q3-24 profit before tax down 65% vs Q2-24

§	Net interest income increased 4% QoQ following further active margin management.
§	Non-interest income increased 10% largely due to lower switcher fees paid to customers this quarter.
§	Operating expenses2 down 2% following simplification and automation.
§	Credit impairment charges down 15% following changes to our economic scenarios given improved economic outlook.
§	Provisions for other liabilities and charges up £345m, driven by a £295m provision relating to historical motor finance commission payments, as well as higher transformation costs and a provision relating to a legacy tax issue from 20184.

9M-24 profit before tax down 45% vs 9M-23

§	Net interest income down 10% YoY, largely due to higher customer deposit costs.
§	Non-interest income down 28%, primarily due to the H1-23 revaluation gain of our shares in Euroclear which was not repeated and lower operating lease income in Consumer Finance.
§	Operating expenses2 up 3%, following further investment in efficiency and customer experience and two years of high inflation.
§	Credit impairment charges down 53%, given the improved economic outlook with lower unemployment and higher house prices now expected.
§	Provisions for other liabilities and charges up £354m, driven by a £295m provision relating to historical motor finance commission payments, as well as higher transformation costs and a provision relating to a legacy tax issue from 20184.
§	Tax on profit decreased 40%, reflecting the reduction in profit.
Customer loans, customer deposits and wholesale funding5		30.09.24	31.12.23
		£bn	£bn
Customer loans		200.4	206.7
Customer deposits		185.7	193.6
Wholesale funding3		58.6	58.0

1.	Comprises 'Net fee and commission income' and 'Other operating income'.
2.	Operating expenses before credit impairment (charges) / write-backs, provisions for other liabilities and charges.
3.	Non-IFRS measure. See Appendix for details.
4.	See Appendix for information on historical motor finance commission payments and legacy tax issue.
5.	See Appendix for detailed balance sheet.

Customer balance sheet analysis

Customer loans	30.09.24					31.12.23
	Total	Stage 1	Stage 2	Stage 31		Total	Stage 1	Stage 2	Stage 31
	£bn	%	%	%		£bn	%	%	%
Retail & Business Banking	176.3	89.1	9.6	1.25		182.3	88.3	10.5	1.27
- Mortgages	169.7	89.4	9.5	1.15		175.2	88.5	10.4	1.16
- Credit Cards	2.6	79.8	18.2	3.39		2.7	85.4	12.9	2.95
- UPLs	2.2	90.5	8.1	1.47		2.1	84.4	14.3	1.32
- Overdrafts	0.4	49.8	42.5	8.82		0.5	43.9	50.1	6.73
- Business Banking	1.4	86.4	6.6	7.07		1.8	86.5	6.3	7.25
Consumer Finance	4.8	92.7	6.5	0.76		5.2	93.1	6.3	0.53
Corporate & Commercial Banking	18.0	83.8	11.9	4.76		17.9	77.1	19.1	4.14
Corporate Centre	1.3	99.7	0.1	0.19		1.3	99.8	0.1	0.10
Total	200.4	88.8	9.7	1.55		206.7	87.5	11.1	1.49

Arrears over 90 days past due %	Mortgages	Credit cards	UPL	Overdrafts	Business Banking	Consumer Finance	CCB
30 September 2024	0.83	0.57	0.88	3.07	3.97	0.53	1.21
31 December 2023	0.80	0.51	0.73	2.43	4.15	0.43	1.04

Loans in Stage 2 compared to 2023 affected by SICR changes

§	Loans in Stage 2 and 3 remain low compared to historic trends although, as expected we have seen an increase in arrears in 9M-24 as they return to more normalised levels.
§	While underlying asset quality remains good, we have seen an impact from changes to our SICR criteria which were updated in Q2-24. This increased Stage 2 loans for mortgages and credit cards, however the impact on mortgages has been offset by the improvement in economic outlook and removal of the Stubborn Inflation scenario reducing Stage 2 accounts in Q3-24.

Prudent approach to risk evident across portfolios

§	Mortgages: average stock LTV of 51% (Dec-23: 51%) and average new loan size of £242k (2023: £228k). Arrears from recent internal transfers remains low, with less than 1% of customers entering arrears within 12 months.
§	Credit Cards: 57% (2023: 55%) of customers repay full balance each month. UPL: average customer balances £6k (2023: £6k). Overdrafts: relatively small balance of £0.4bn, down from £0.5bn in 2023.
§	Business Banking: includes £1.3bn (Dec-23: £1.7bn) of BBLS with 100% Government guarantee.
§	Consumer Finance: 93% (Dec-23: 87%) of lending is collateralised on the vehicle.
§	CCB: customers largely resilient to macro-economic and inflationary pressures, with an uptick in watchlist and stage 3 exposures.

ECL provision

§	ECL provision decreased by £52m to £942m (2023: £994m) with a change in our economic assumptions and weightings, including the removal of our Stubborn Inflation scenario and the reweighting of the remaining scenarios in Q3-24. Following the fall in inflation this year, we also released £37m of judgemental adjustments which were originally made to reflect cost of living pressures on customers.
§	Gross write-off utilisation of £154m in 9M-24 largely driven by unsecured retail (9M-23: £149m; 12-month 2023: £232m).
Customer deposits		30.09.24	31.12.23
		£bn	£bn
Retail & Business Banking		151.4	158.3
- Current accounts		62.4	65.0
- Savings accounts		74.2	77.5
- Business banking accounts		9.6	10.6
- Other retail products		5.2	5.2
Corporate & Commercial Banking		23.3	24.1
Corporate Centre		11.0	11.2
Total		185.7	193.6

1.	Non-IFRS measure. See Appendix for details.

Economic scenarios and ECL

Economic scenarios were updated in Q3-24 to reflect latest market data, including expectations for inflation and base rate

§	Our Base Case reflects stronger economic growth this year.
§	The Upside scenario incorporates a quicker economic recovery.
§	Downside 1 and Downside 2 scenarios capture the impact of continuing weaker investment, the increasing risk from geopolitical events and the ongoing significant mismatch between job vacancies and skills, as well as a smaller labour force.
§	In Q3-24 we removed the Stubborn Inflation scenario as inflation has returned to more normalised levels. We intend to use four scenarios going forward.

Economic Scenarios 30 September 20241   (%)		Upside	Base Case	Downside 1	Downside 2	Weighted
GDP (calendar year annual growth rate)	2024	1.2	1.1	0.7	-0.4	0.9
	2025	2.1	1.4	-0.3	-3.3	0.6
	2026	2.4	1.5	0.5	0.0	1.2
	2027	2.4	1.4	0.7	1.4	1.4
	2028	2.5	1.4	0.7	2.6	1.5
	Start to trough2	n.a.	n.a.	-0.7	-5.2	0.00
Base rate (At 31 December)	2024	4.50	4.75	5.00	4.00	4.70
	2025	3.00	3.75	4.00	2.00	3.53
	2026	3.00	3.50	3.25	1.50	3.16
	2027	3.00	3.00	3.00	2.50	2.95
	2028	3.00	3.00	3.00	2.75	2.98
	5-year Peak	5.00	5.00	5.00	5.00	5.00
HPI (Q4 annual growth rate)	2024	4.0	1.5	-1.1	-6.8	0.4
	2025	4.8	2.5	-5.3	-17.8	-0.9
	2026	4.6	3.0	-1.9	-9.9	1.1
	2027	4.4	3.0	3.4	6.5	3.6
	2028	4.3	3.0	3.7	8.4	3.8
	Start to trough2	n.a.	n.a.	-10.3	-32.7	-2.4
Unemployment (At 31 December)	2024	4.4	4.6	4.6	5.2	4.6
	2025	4.1	4.4	5.3	8.5	5.0
	2026	4.0	4.2	5.4	7.9	4.8
	2027	4.0	4.2	5.4	7.3	4.8
	2028	4.0	4.2	5.5	6.6	4.7
	5-year Peak	4.4	4.6	5.6	8.5	5.0
CRE price growth (Q4 annual growth rate)	2024	1.4	-0.3	-5.8	-4.0	-1.8
	2025	2.9	1.9	-2.7	-13.2	-0.5
	2026	2.4	2.3	2.7	-1.2	2.1
	2027	2.1	2.1	4.0	4.0	2.7
	2028	2.0	1.9	4.3	3.7	2.6
	Start to trough2	n.a.	n.a.	-8.3	-19.1	-1.8
Weight 30 September 2024		15%	50%	25%	10%	100%
Weight 30 June 20243		10%	50%	20%	10%	100%
Weight 31 December 20233		10%	50%	10%	10%	100%

ECL 30 September 2024 (100% weight to each scenario)	Upside £m	Base Case £m	Downside 1 £m	Downside 2 £m	Weighted £m
Retail & Business Banking	406	427	533	1,035	495
Consumer Finance	68	68	69	71	69
Corporate & Commercial Banking	328	342	373	433	378
Total	802	837	975	1,539	942

1.	Our Q3-24 forecast used for ECL calculation.
2.	GDP, HPI and CRE start is taken from level at Q2-24.
3.	Stubborn Inflation scenario no longer included in current scenarios, which had a 10% weight at 30 June 2024 and 20% at 31 December 2023.

Capital, liquidity and funding

Key metrics	30.09.24			31.12.23
	£bn	%		£bn	%
Capital
CET1 capital	10.3	15.4		10.5	15.2
Total qualifying regulatory capital	14.4	21.4		14.8	21.4
T1 capital / UK leverage ratio	12.4	4.9		12.5	5.1
RWA	67.2	-		69.1	-
Liquidity
LCR eligible liquidity pool / LCR	50.9	157		50.9	162
Funding
LDR	-	109		-	108
Wholesale funding1	58.6	-		58.0	-
- of which residual maturity less than one year	12.7	-		11.9	-

Capital ratios well above regulatory requirements

§	The CET1 capital ratio increased to 15.4% following the reduction in RWA exposure from active balance sheet management, this was partially offset by the provision relating to historical motor finance commission payments.
§	UK leverage exposure increased slightly to £249.9bn (Dec-23: £247.2bn) as a result of optimisation of liquid assets.
§	We remain strongly capitalised with significant headroom to minimum requirements and MDA.

Strong liquidity position

§	Strong LCR of 157% (Dec-23: 162%), reduced following TFSME repayments in H1-24. LCR eligible liquid assets surplus of £18.2bn to regulatory requirement. NSFR of 134% (Dec-23: 138%).
§	LCR eligible liquidity pool of £50.9bn (Dec-23: £50.9bn), includes £33.0bn cash and central bank reserves (Dec-23: £38.4bn).
§	Term duration in the LCR eligible liquidity pool is hedged with swaps to offset mark to market movements from interest rate changes.

Diversified funding across well-established issuance programmes

§	LDR of 109% (Dec-23: 108%), following further disciplined pricing actions, with mortgage lending down £5.5bn and customer deposits down £7.9bn.
§	Issued c.£8.0bn Sterling equivalent medium-term funding in 9M-24, including Covered Bond, Senior Unsecured and RMBS issuances in the third quarter.
§	£13.0bn in TFSME remaining, with £9.1bn to be repaid by Oct-25 and remaining £3.9bn to be repaid between 2027 and 2031.

Structural hedge evolution

§	Santander UK plc's structural hedge position increased, with c.£115bn at Sep-24 (Dec-23: c.£106bn), and duration of c.2.4 years (Dec-23: c.2.4 years). We are well positioned for expected bank rate reductions.

1.	Non-IFRS measure. See Appendix for details.

Appendix

a)    Non-IFRS measures and their calculations

§	Banking NIM: Annualised net interest income divided by average customer loans for the period. (9M-24: £202,938m; 9M-23: £213,456m).
§	Cost of risk: Sum of credit impairment (charges) or write-backs for the last 12-month period as a percentage of average customer loans for the last 12 months. (9M-24: £204,158m; 9M-23: £215,070m).
§	CIR: Total operating expenses before credit impairment (charges) or write-backs, provisions and charges as a percentage of the total of net interest income and non-interest income.
§	Non-interest income: Net fee and commission income plus other operating income.
§	Stage 3 ratio: Sum of Stage 3 drawn and undrawn assets divided by the sum of total drawn assets and Stage 3 undrawn assets.
§	RoTE: Annualised profit after tax attributable to equity holders of the parent, divided by average shareholders' equity less average AT1 securities and average goodwill and other intangible assets.
§	Wholesale funding: Deposits by customers reported in corporate centre, debt securities in issue, subordinated debt, AT1 issuance and Central Bank facilities, TFSME and indexed-long term repos used for funding.

Movement in Banking NIM

				%
Q2-24 Banking NIM				2.09
Loan margins				-0.01pp
Deposit margins				+0.10pp
Funding, liquidity and other				-0.01pp
Q3-24 Banking NIM				2.17

RoTE calculation (£m)

				9M-24	2023
Annualised profit after tax				892	1,596
Phasing adjustments				84	-
Profit due to equity holders of the parent (A)				976	1,596
Average shareholders' equity				14,905	14,839
Less average AT1 securities				(2,148)	(2,196)
Average ordinary shareholders' equity				12,757	12,643
Average goodwill and other intangible assets				(1,536)	(1,549)
Average tangible equity (B)				11,221	11,094
RoTE (A/B)				8.7%	14.4%

b)    Additional mortgage information

			30.09.24	31.12.23
Stock average LTV1			51%	51%
New business average LTV1			65%	66%
London lending new business average LTV1			65%	65%
BTL proportion of loan book			9%	9%
Fixed rate proportion of loan book			89%	89%
Variable rate proportion of loan book			8%	8%
SVR proportion of loan book			2%	2%
FoR proportion of loan book			1%	1%
Proportion of customers with a maturing mortgage retained online2			77%	77%
Average loan size (stock)3			£191k	£188k
Average loan size (new business)			£242k	£228k

§	£81.9bn of new business and internal transfers were priced in 2023 and 9M-24, and by the end of the year a further £9bn will reach the end of their incentive period.

c)    Interest rate risk

12-month net interest income sensitivity4 (£m)			30.09.24	31.12.23
+100 bps			68	218
-100 bps			(73)	(220)

§	The table above shows how our net interest income would be affected by a 100bps parallel shift (both up and down) applied instantaneously to the yield curve. Sensitivity to parallel shifts represents the amount of risk in a way that we think is both simple and scalable.

d)    Movement in CET1 capital ratio

				%
Dec-23 CET1 capital ratio				15.2
Profit				+1.0pp
Dividends and AT1 coupons				-1.0pp
Expected loss less provisions and pension				-0.2pp
RWA and other				+0.4pp
Sep-24 CET1 capital ratio				15.4

1.	Balance weighted LTV.
2.	Applied to mortgages three months post maturity and is calculated as a 12-month average of retention rates to Jun-24 and Dec-23 respectively.
3.	Average initial advance of existing stock.
4.	Based on modelling assumptions of repricing behaviour.

e)    Regulatory capital requirements

Regulatory headroom (£bn)	CET1 capital	UK leverage	Total capital	MREL
Sep-24 position	10.3	12.4	14.4	24.2
Minimum requirement	7.5	10.7	11.1	19.9
Distance to MDA / excess	2.8	1.7	3.3	4.3
Regulatory headroom (%)	CET1 capital	UK leverage	Total capital	MREL
Sep-24 position	15.4	4.9	21.4	36.0
Minimum requirement	11.2	4.3	16.5	29.5
Distance to MDA / excess	4.2	0.6	4.9	6.5

Minimum requirement breakdown (%)	CET1 capital	UK leverage	Total capital	MREL
- Pillar 1	4.5	-	8.0	-
- Pillar 2A	2.3	-	4.1	-
- Capital conservation buffer	2.5	-	2.5	2.5
- Countercyclical capital buffer	1.9	0.7	1.9	1.9
- Base leverage	-	3.3	-	-
- Leverage (6.75% leverage)	-	-	-	25.1
- Systemic (O-SII requirements for RFB)	-	0.3	-	-
Minimum requirement	11.2	4.3	16.5	29.5

§	Distance to MDA / excess for CET1 capital, total capital and MREL ratios are measured on HoldCo requirements and excludes a 1.0% RFB systemic buffer.

f)     Wholesale funding (£bn)

			Sep-24	Dec-23
TFSME			13.0	17.0
Covered Bonds			17.6	14.8
RMBS and ABS			4.0	2.8
Senior Unsecured issuance from Santander UK plc			1.6	2.1
Senior Unsecured issuance from Santander UK Group Holdings plc			10.6	11.5
Medium term funding			46.8	48.2

			Sep-24	Dec-23
Subordinated Debt			2.2	2.2
AT1			2.1	2.2
Capital instruments			4.3	4.4

			Sep-24	Dec-23
Medium term funding			46.8	48.2
Capital instruments			4.3	4.4
Short term funding			7.5	5.4
Wholesale funding			58.6	58.0

g)    Balance sheet information (£bn)

			Sep-24	Dec-23
Customer loans			200.4	206.7
Loans to JVs, accrued interest, ECL and other			5.2	4.5
Loans and advances to customers			205.6	211.2
Cash at central banks			33.9	40.5
Reverse repurchase agreements			16.1	12.5
Other financial assets			13.7	11.9
Other assets - non-interest earning			5.6	6.0
Total assets			274.9	282.1
			Sep-24	Dec-23
Customer deposits			185.7	193.6
Deposits from JVs, accrued interest and other			2.2	1.5
Deposits by customers			187.9	195.1
Financial liabilities at amortised cost			56.5	58.5
Repurchase agreements			10.3	8.4
Other liabilities - non-interest earning			5.4	5.1
Total liabilities			260.1	267.1
Shareholders' equity			14.8	15.0
Total liabilities and equity			274.9	282.1

h)    Historical motor finance commission payments

Following the FCA's Motor Market review in 2019 which resulted in a change in rules in January 2021, Santander Consumer (UK) plc (SCUK) has received a number of county court claims and complaints in respect of its historical use of discretionary commission arrangements (DCAs) prior to the 2021 rule changes. In January 2024, the FCA commenced a review of the use of DCAs between lenders and credit brokers (the FCA review) and paused the handling of these complaints originally until September 2024. The FCA announced in July 2024 that it expected to share the outcome of its Review by May 2025 and that the pause in respect of handling of these complaints was extended to 4 December 2025. A claim has also been issued against SCUK, Santander UK plc and others in the Competition Appeal Tribunal (CAT), alleging that SCUK's historical DCAs in respect of used car financing operated in breach of the Competition Act 1998. This is currently paused until the end of July 2025 connected to the outcome of the FCA Review.

The outcome of the FCA's Review may be informed by the judgment of the Court of Appeal handed down on 25 October 2024 in relation to cases against other lenders involving DCAs (noting that the lenders subject to the Court of Appeal's judgment have indicated they intend to seek permission to appeal), and the outcome of a judicial review of a final decision by the Financial Ombudsman Service (FOS) against another lender that was heard in October 2024. 

In light of the Court of Appeal judgment, the Santander UK Group has recognised a provision of £295m in its financial results for the quarter ended 30 September 2024. This includes estimates for operational and legal costs (including litigation costs) and potential awards, based on various scenarios using a range of assumptions (such as the outcome of any Supreme Court appeal, the scope and timeframe of any redress scheme, applicable time periods, claims rates and compensatory interest rates). The outcome of the FCA's Review and/or adverse outcomes from litigation could result in material costs. These matters mean that there are currently significant uncertainties as to the extent of any misconduct, if any, as well as the perimeter of commission models, nature, extent and timing of any remediation action if required. As such, the ultimate financial impact could be materially higher or lower than the amount provided and it is not practicable to quantify the extent of any remaining contingent liability. 

i)      Legacy tax issue

A provision of £14m was taken in Q3-24 by Santander Financial Services plc (SFS) in relation to a dispute with an overseas tax authority concerning the tax treatment of legacy equity related transactions when SFS was trading as Santander Corporate and Investment Banking in 2018. In addition to this provision there was an associated increase in interest and related costs on the tax liability of £16m. 

List of abbreviations

AT1	Additional Tier 1
Banco Santander	Banco Santander, S.A.
Banking NIM	Banking Net Interest Margin
BBLS	Bounce Back Loan Scheme
BTL	Buy-To-Let
CCB	Corporate & Commercial Banking
CET1	Common Equity Tier 1
CIB	Corporate & Investment Banking
CIR	Cost-to-Income Ratio
CRE	Commercial Real Estate
ECL	Expected Credit Losses
FoR	Follow on Rate
FCA	Financial Conduct Authority
FSCS	Financial Services Compensation Scheme
GDP	Gross Domestic Product
HoldCo	Holding Company (Santander UK Group Holdings plc)
HPI	House Price Index
IFRS	International Financial Reporting Standards
JA	Judgemental Adjustment
LCR	Liquidity Coverage Ratio
LDR	Loan-to-Deposit Ratio
LTV	Loan-To-Value
MDA	Maximum Distributable Amount
n.a.	Not applicable
NPS	Net Promoter Score
NSFR	Net Stable Funding Ratio
O-SII	Other Systemically Important Institutions
PD	Probability of Default
PRA	Prudential Regulation Authority
QoQ	Quarter-on-quarter
RFB	Ring-fenced Bank
RoTE	Return on Tangible Equity
RMBS	Residential Mortgage-Backed Securities
RWA	Risk-Weighted Assets
Santander UK	Santander UK Group Holdings plc
SFS	Santander Financial Services
SICR	Significant Increase in Credit Risk
SONIA	Sterling Overnight Index Average
SVR	Standard Variable Rate
TFSME	Term Funding Scheme with additional incentives for SMEs
UK	United Kingdom
UPL	Unsecured personal loans

Retail NPS: NPS ranked 4^th for Retail

Our customer experience research was subject to independent third party review. We measured the main banking NPS of 16,954 consumers on a six month basis using a 11-point scale (%Top 2 - %Bottom 7). The reported data is based on the six months ended 30 September 2024, and the competitor set included in the ranking analysis is Barclays, Halifax, HSBC, Lloyds Bank, Nationwide, NatWest Group (NatWest & RBS) and TSB.
Sep-24: NPS ranked 4^th for Retail, we note a margin of error which impacts those from 2^nd to 5^th and makes their rank statistically equivalent.

Sep-23: NPS ranked 5^th for Retail, we note a margin of error which impacts those from 3^rd to 5^th and makes their rank statistically equivalent.

Corporate NPS: NPS ranked 4^th for Corporate

Corporate NPS is measured by the MarketVue Business Banking from Savanta. This is an ongoing telephone based survey designed to monitor usage and attitude of UK businesses towards banks. 14,500 structured telephone interviews are conducted each year among businesses of all sizes from new start-ups to large corporates. The data is based upon 2,466 interviews made in twelve months ended 18 September 2024 with businesses turning over from £2.1m - £500m per annum and are weighted by region and turnover to be representative of businesses in Great Britain. NPS recommendation score is based on an 11-point scale (%Top 2 - %Bottom 7). The competitor set included in this analysis is Barclays, HSBC, Lloyds Banking Group and NatWest Group.

Sep-24: NPS ranked 4^th for Corporate.

Sep-23: NPS ranked 2^nd for Corporate.

Business NPS: NPS ranked 1^st for Business

Business NPS is measured by the MarketVue Business Banking from Savanta. This is an ongoing telephone based survey designed to monitor usage and attitude of UK businesses towards banks. 14,500 structured telephone interviews are conducted each year among businesses of all sizes from new start-ups to large corporates. The data is based upon 6,105 interviews made in twelve months ended 18 September 2024 with businesses turning over from £0 - £2m per annum and are weighted by region and turnover to be representative of businesses in Great Britain. NPS recommendation score is based on an 11-point scale (%Top 2 - %Bottom 7). The competitor set included in this analysis is Barclays, RBS, HSBC, Lloyds Bank and NatWest.
Sep-24: NPS ranked 1^st for Business.

Sep-23: NPS ranked 1^st for Business.

Additional information about Santander UK and Banco Santander

Santander UK is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. At 30 September 2024, the bank had around 19,200 employees and serves around 14 million active customers, including 7 million digital customers via a nationwide 444 branch network, telephone, mobile and online banking. Santander UK is subject to the full supervision of the FCA and the PRA in the UK. Santander UK plc customers' eligible deposits are protected by the FSCS in the UK.

Banco Santander (SAN SM, STD US, BNC.LN) is a leading commercial bank, founded in 1857 and headquartered in Spain and one of the largest banks in the world by market capitalization. The group's activities are consolidated into five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments (PagoNxt and Cards). This operating model allows the bank to better leverage its unique combination of global scale and local leadership. Banco Santander aims to be the best open financial services platform providing services to individuals, SMEs, corporates, financial institutions and governments. The bank's purpose is to help people and businesses prosper in a simple, personal and fair way. Banco Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030. In the first nine months of 2024, Banco Santander had €1.3 trillion in total funds, 171 million customers, 8,100 branches and 208,000 employees.

Banco Santander has a listing of its ordinary shares on the London Stock Exchange and Santander UK plc has preference shares listed on the London Stock Exchange.

None of the websites referred to in this Quarterly Management Statement, including where a link is provided, nor any of the information contained on such websites is incorporated by reference in this Quarterly Management Statement.

Disclaimer

Santander UK Group Holdings plc (Santander UK) and Banco Santander caution that this announcement may contain forward-looking statements. Such forward-looking statements are found in various places throughout this announcement. Words such as "believes", "anticipates", "expects", "intends", "aims" and "plans" and other similar expressions are intended to identify forward-looking statements, but they are not the exclusive means of identifying such statements. Forward-looking statements include, without limitation, statements concerning our future business development and economic performance. These forward-looking statements are based on management's current expectations, estimates and projections, and Santander UK and Banco Santander caution that these statements are not guarantees of future performance. We also caution readers that a number of important factors could cause actual results to differ materially from the plans, objectives, expectations, estimates and intentions expressed in such forward-looking statements. We have identified certain of these factors in the forward-looking statements on page 255 of the Santander UK Group Holdings plc 2023 Annual Report. Investors and others should carefully consider the foregoing factors and other uncertainties and events. Undue reliance should not be placed on forward-looking statements when making decisions with respect to Santander UK, Banco Santander and/or their securities. Such forward-looking statements speak only as of the date on which they are made, and we do not undertake any obligation to update or revise any of them, whether as a result of new information, future events or otherwise. Statements as to historical performance, historical share price or financial accretion are not intended to mean that future performance, future share price or future earnings for any period will necessarily match or exceed those of any prior quarter.

Santander UK is a frequent issuer in the debt capital markets and regularly meets with investors via formal roadshows and other ad hoc meetings. In line with Santander UK's usual practice, over the coming quarter it expects to meet with investors globally to discuss this Quarterly Management Statement, the results contained herein and other matters relating to Santander UK.

Nothing in this announcement constitutes or should be construed as constituting a profit forecast.

 

END