3rd Qrt & 9 Mths Results-Pt2
Telefonica SA
16 November 2001
PART 2
LATIN AMERICA
At the end of the third quarter of 2001, the customer base managed by
Telefonica Moviles in the region totaled 11.4 million customers, a year-on-year
increase of 38%. In quarterly terms, the total customer base, not including
operators in Chile and Puerto Rico, has grown by approximately 345,000 compared
to the second quarter, in spite of the region's macroeconomic situation.
The strategy followed by the companies under management is focused on improving
profitability, with special emphasis on investment and cost containment, and on
selective expansion of customer bases while reducing the churn rate. This has
made it possible to increase EBITDA in local-currency for all operators, except
in Argentina, in comparison with the same period last year, both in absolute
terms and with respect to margins.
Brazil
At the end of September 2001, the combined customer base of TeleSudemste
Celular, Celular CRT and TeleLeste Celular-operators managed by Telefonica
Moviles in Brazil-totaled 5.3 million customers, with a year-on-year increase
of 26% and net adds of approximately 1.1 million new customers within the last
twelve months. During the third quarter, the three operating companies added
247,000 new customers, entailing a 28% increase as compared to the second
quarter of 2001, due essentially to the promotional campaigns normally
undertaken in the third quarter.
In the third quarter, the operating companies launched the 'Mundo de Vantagens
MoviStar Top' rewards program, based on accumulating points for usage that can
be exchanged for handsets and accessories. In this regard, the companies
recorded an improvement in the churn rate within the contract segment, which on
average fell 0.7p.p. during the first nine months of the year. This new model
is reflected in the fact that the three operating companies have maintained
their leadership in their respective markets, with an average market share
similar to that of June 2001 (65%), despite heavy competition.
With respect to financial performance, it is important to note the excellent
results recorded in local currency by the companies consolidated by the global
integration method-TeleSudeste Celular and Celular CRT. Thus, operating revenues
of these companies showed increases of 13.5% and 8.6%, respectively,
collectively rising by 11.9% compared to the first nine months of 2000. This
growth is due to the increased number of customers, partially offset by lower
ARPUs (-11% on the average, in local currency). However, it should be noted that
average ARPU levels were maintained during the third quarter of the year compare
to the previous quarter, driven by an increased focus on contract customers.
Thus, the contract ARPU and MOU of both companies showed a growth trend during
the last months, despite the country's economic slowdown.
The combined EBITDA of the two operators shows year-on-year growth in reals of
20.7%, or 8.8p.p. higher than the growth in revenues. This places the EBITDA
margin at 39.5%, with a year-on-year increase of 2.9p.p., despite the negative
effect of the real depreciation on unitary subscriber acquisition costs,
partially offset by the operators' cost containment efforts. Excluding
acquisition costs, the operating companies EBITDA margin is around 50%. In
quarterly terms, the EBITDA of both companies was 34.4%, slightly below the
percentage reached in the second quarter. This figure reflects higher additions
in the third quarter of the year and increased SAC due to the depreciation of
the real, which intensified during the last quarter.
In line with cost reduction policies, investment by company decreased as
compared to September 2000.
On the other hand, intensive work continues to be conducted with Portugal
Telecom, aimed at obtaining the greatest amount of synergies between the
Brazilian operating companies before the announced joint venture can be
legally established.
Mexico
The effective transfer of the northern Mexico operators (Bajacel, Movitel,
Norcel and Cedetel) to Telefonica Moviles was implemented in July, making
it possible to bring these operators under full management.
As of September 2001, the total active customers base of Telefonica Moviles
Mexico, which represents the four Mexican operators, totaled 1,103,314
active customers, with the contract segment having reached 19% of the total
active customer base. Net adds continue to show a positive trend when compared
to previous quarters in all market segments, increasing by 53% in the third
quarter with respect to the second quarter of the year. The contract segment
represents 44% of cumulative net additions.
From a commercial perspective, it is important to highlight the increase in
the estimated market share of new adds between June and September,
particularly in the contract segment. Telefonica Moviles Mexico's
increased share in market growth is essentially due to a deepening and
development of current distribution channels and improvements in the
commercial offering. It is likewise noteworthy that the acquisition of more
valuable customers and the reconsidering of customer base accounting
criteria have made it possible to attain an ARPU in the third quarter
exceeding that of the same period in 2000.
Furthermore, business initiatives aimed at retaining customers have been
reflected in a significant 38% decrease in disconnections in September as
compared to March, when management of the northern Mexico operators began,
positively impacting churn rate figures. This performance is especially
relevant in a market in which other operators are assumed to be using far
less strict accounting criteria for quantifying their customer bases, with
inactive rates that may reach 25%. These different criteria are reflected
when comparing prepaid ARPUs published by the two market leaders in Mexico,
with the Telefonica Moviles Mexico ARPUs being higher by 22% and 39%,
respectively.
With regard to developing the commercial offering, the initial launching of
the 'producto ahorro' ', aimed at increasing ARPU and improving customer
retention, is already showing positive results. This product, which is
unique in the Mexican market, makes possible to be differentiated from
the other competitors. Furthermore, in recent months, the range of handsets
being commercially offered to clients has been appreciably completed for
both prepaid and contract customers.
During the third quarter, the following steps were taken in preparation for
the launching of the MoviStar brand, under which the four operators'
services will be marketed: positioning was defined, the new offering of
products and services was designed, the Points of sale in both direct and
indirect channels were adapted, advertising elements were created, etc. The
launching of the brand, which occurred in late October, will improve the
positioning of operating companies in Northern Mexico and will be a key
milestone in the commercial development of operations.
The financial results of Telefonica Moviles Mexico are consolidated for the
first time in the Group's financial statements using the global integration
method. Operating revenues, according to Mexican accounting principles,
grew by 4% in pesos compared to the previous quarter, due to a higher
customer base. Pursuant to Mexican accounting principles, local-currency
EBITDA posted a 33% increase compared to the previous quarter, reaching
11% of operating revenues. This performance is primarily the result of a
focus on improving returns, paying particularly attention to the
streamlining of costs. With this objective, various actions have been taken
in recent months to optimize the cost structure, including headcount
reduction (by 1,515 since the beginning of the fiscal year); outsourcing
activities, such as call center services, thus changing fixed costs to
variable or implementing the Advanced Purchasing System. which make
significant savings possible. Moreover, customers can now pay their bills
over the Internet which should help maintain the currently low level of
customer bad debts.
Argentina
In 2001, the cellular market in Argentina was affected by the country's
macroeconomic situation. The result was a slowdown in total market growth,
with total market remaining practically unchanged at the end of the last
fiscal quarter (ending September) with respect to June 2001 figure. Within
this context, the growth in TCP's customer base during the last twelve
months has reflected the one of the Argentine market. Having reached 1.87
million active customers at the end of September 2001 (+19.5% compared to
September 2000), TCP maintained its position as the second largest operator
in the market.
Between July and September 2001, the customer base increased by 9,275
customers, in line with previous quarter net adds. This was due to the
implementation of a new commercial strategy adapted to the operating
environment, involving a very selective policy for acquiring new
subscribers and a greater emphasis on managing the company's customer base.
Thus, the number of disconnected customers in the last quarter decreased by
10% compared to the second quarter. Also noteworthy is the August 2001
launch of the 'Primer Programa de Recompensas' rewards program for the
contract segment (Unifon Top). This program allows customers to accumulate
points based on their bill amounts, which they can exchange for last
generation handsets.
The growth in the customer base is driven by the prepaid segment which, at
the end of September, accounted for 65% of the total customer base compared
to 60% twelve months earlier, thus reducing the risk of bad debt.
In recent months, TCP has maintained a strict cost control policy initiated
at the beginning of the year, significantly reducing subscriber acquisition
costs, encouraging the decrease and/or elimination of handsets subsidies
throughout the fiscal year, and reducing traffic promotions and distributor
commissions. In addition, from the beginning of the year until the end of
September, headcount has been reduced by 30% and the number of connections
per employee has increased 48% from the prior year. Furthermore,
advertising efforts have been substantially scaled back while network costs
and other general expenses have been tightly restricted, thereby
drastically slowing the expansion of coverage. In line with these policies,
the company has adapted investment to the level of demand, resulting in a
65% decrease in investment during the fiscal year compared to 2000.
Within this context, TCP's operating revenues in local currency during the
first nine months of the 2001 fiscal year (October 2000/June 2001) posted a
4.8% decrease compared to the previous year. This performance is primarily
due to decreased revenues from the sale of handsets reflecting lower demand
than the previous fiscal year, and to decreased ARPU during the last twelve
months, offsetting the Increase in the customer base.
During the third quarter, TCP continued to improve its EBITDA margin
compared to previous months, reflecting the company's ability to react to
changes in the economic environment. In particular, it is worth mentioning
that operating expenses in local currency fell by 16% for the October
2000-June 2001 period. Compared to the same quarter last year, operating
expenses decreased more than 32%, showing the company's commitment towards
improving the profitability of operations within the current Argentine
market scenario. Thus, in the third quarter of the 2001 fiscal year (ended
in June), the EBITDA margin reached 17.3%, having improved by 8.3p,p. with
respect to the comparable prior-year quarter and by 6.8p.p. with respect
to the previous quarter.
In the coming months, the company will continue to implement measures aimed
at mitigating the impact of the country's current situation, moving ahead
in the personnel adjustment process initiated several months ago.
Peru
At the end of September 2001, Telefonica Moviles Peru surpassed the
one-million active customer mark (1,028,262), posting year-on-year growth
of 21%. In the third quarter of the year, net adds exceeded 55,000 new
customers, a 7% higher than the previous quarter and a 34% higher than the
same period last year. This enabled the Company to maintain its loading
position in terms of market share of net adds for the second consecutive
quarter since a new competitor entered the market early in the year.
It is important to consider the growth in customer base within the contract
segment during the third quarter, as this reflects the positive results
being obtained in customer management and the introduction of more
competitive tariffs, These steps have made it possible to reduce contract
churn by 34% during the first nine months of the year compared to the
similar period in 2000.
During the first three quarters of 2001, Telefonica Moviles Peru posted an
8% increase in revenues compared to the same period last year. This
increase was due to the growth in the customer base and higher revenues
from interconnection, partially offset by lower ARPUs resulting from a
larger number of prepaid customers (80% versus 75% in September 2000), from
the country's macroeconomic: situation, and from greater market
competition. However, it is important to note the slowdown in ARPU
reductions compared to previous quarters,
During the third quarter of 2001 the EBITDA margin improved significantly,
by 2.6p.p. with respect to the comparable prior-year quarter, for a
cumulative margin of 32%. In absolute terms, EBITDA showed a slight
improvement with respect to September 2000, despite the increase in
resources allocated for customer retention activities.
Chile
At the end of the third quarter of 2001, Telefonica Movil, an subsidiary of
Telefonica OTC Chile managed by Telefonica Moviles, had a base of 1.48 million
active customers, with year-on-year growth of 28%. The third quarter of the
fiscal year has witnessed a slowdown in the cellular market growth rate in
Chile. During this period, the Telefonica Movil customer base increased by 5%.
Net adds growth was higher in the contract segment (+70% compared to 2Q01), as a
result of a focus on acquiring more valuable subscribers within this and the
corporate segments.
Financial performance was highly positive, with significant increases in all
margins. The EBITDA margin rose to 38% in the third quarter, compared to 8% in
the third quarter 2000 and 24% in the second quarter of 2001.
Guatemala and El Salvador
At the end of September 2001, the Telefonica Moviles operators in Guatemala
and El Salvador had a combined client base of 395,012 active customers, showing
a 20% increase compared to September 2000, and keeping practically unchanged
previous quarter figures. This is due to a policy of selectively expanding the
customer base within a climate of moderate market growth resulting from
structural economic factors and the impact of the natural disasters that
affected El Salvador early in the year.
Gross operating revenues generated by the two Telefonica Moviles affiliates in
this region have remained practically unchanged in euros as compared to
September 2000. This is primarily the result of increased mobile telephony
revenues being partially offset by diminished sales in other telecommunications
activities carried out by the operators.
Combined EBITDA improved, yielding positive figures in both companies during the
third quarter as well as in cumulative terms since the beginning of the year.
For the January-September 2001 period, the EBITDA margin rose to 11%, having
reached 33.4% in the quarter ended September 2001.
HORIZONTAL BUSINESSES
Terra Mobile ended September with over 5.5 million registered users, posting an
increase of over 2.5 million registered users since December 2000. By country,
the United Kingdom accounts for 38% of total users while Germany, which already
has approximately 1.5 million registered users, accounts for 27% of the total.
Sweden and Finland combined account for 21%. It is Important to note the
significant growth recorded in Spain, where Terra Mobile had nearly 800,000
registered users at the end of September, having grown nearly 60% since last
June.
As for Moblpay, Mobipay Espana was established at the end of July. Each mobile
telephone operator in Spain holds a 40% equity interest in this company, while
80% of Spanish financial institutions collectively hold 40%, and the country's
large payment processors (Sermepa, Sistema 4B and Euro 6000) hold 12% each.
This company started the test phase of operations in September and plans to
begin commercial service in December this year.
DATA BUSINESS
TELEFONICA DATA GROUP
Telefonica Data Group revenues during the first nine months of 2001 totaled
1,365.4 million euros, a 66% increase year over year.
EBITDA rose to 32.8 million euros during the same period, representing 2.4% of
revenues. This performance reflects the efforts made to expand the Group
geographically as well as introduce new services.
Analysis of Telefonica Data Group results for the first nine months of 2001 is
affected by the addition of acquisitions and start ups, namely Mediaways,
Atlanet and Optel, to the Group's consolidation perimeter in early 2001.
Excluding this effect, Telefonica Data Group's revenues would have increased by
14.2% and its EBITDA would have reached 58.3 million euros, a 31.5% decrease
over January-September 2000 figure.
The Telefonica Data Group has a portfolio of businesses located in various
markets, at different stages of development and with different competitive
positions. Thus, in terms of the geographic regions in which the Group operates
and its respective market shares, operations in the countries in which the Group
maintains a presence can be grouped into four categories, two in Europe and two
in the Americas:
SPAIN America I
Spain Argentina
Incumbent Brazil
Chile
Peru
Europe America II
Germany Colombia
Austria Mexico
Italy Uruguay
UK US
New Entrant
This broad coverage and geographical presence, combined with international
network service agreements, allow Telefonica Data to serve its customers
at both domestic level as well as regional and International level. As a
result, 203 multinational customers have been identified which receive
with one stop shopping, global coverage through a GAM (Global Account
Manager) network.
As a result of the decision to expand into new markets, 55% of revenues
originate in operations conducted outside Spain and approximately 35%
originate in countries in which Telefonica Data acts as a new entrant. In
these countries, EBITDA is still negative due to the recent date of
entry into the market and the small degree of penetration achieved to date.
Incumbent Markets
In the markets in which Telefonica Data operates as a leader, revenue
growth stems primarily from developing loyalty among existing customers,
serving multinational customers, introducing new services making it
possible to move up in the value chain and providing one-stop shopping
international services. Currently, more than 3,000 corporate customers are
served by the company's own sales force and more than 9,000 business
customers are served by the indirect sales force of the Telefonica Group
fixed telephony operator.
In Spain, the increase in revenues has been based on migrating traditional
data services to more advanced solutions, and on launching new hosting and
other services aimed at the ASPs (Application Service Providers), which
this year have reached 16 million euros, representing a more than 170%
increase compared to the same period last year.
With respect to America, it is worth mentioning Brazil, a country for which
Telefonica Data has great expectations for its future performance, Thus,
during the first nine months of the fiscal year, sales increased by 33.6%
year over year. New business ventures include participating in a consortium
that has been awarded a contract for providing network, voice and
multimedia services to Empresa de Correos y Telegrafos (ECT).
The EBITDA - margin achieved in these countries ranges from 19% for
Telefonica Data Espana to 4% for Telefonica Data Argentina. In the case of
Brazil, the EBITDA, margin of -3% is still the result of network expansion
efforts and of a relatively small market share due to Brazilian regulatory
constraints to be satisfied before services may be offered outside the
State of Sao Paulo. These constraints would probably be overcome in year
2002, once satisfy Anatel targets.
Expanding Markets
In the markets in which Telefonica Data has entered most recently, revenue
growth results from aggressive customer acquisition by introducing the most
advanced Internet and data services technologies and by providing hosting
services. Consequently, during this fiscal year, significant investment has
been made in deploying IP networks and Data Centers.
In its strategy of expanding into new markets, considered to be the base of
future revenue growth, Telefonica Data has the full support and commitment of
the Telefonica Group.
Among European operations during the first nine months of 2001, the most
significant contribution is from mediaWays, with 335.7 million euros in
revenues. The main revenue contribution comes from mediaWays, related to
Internet services provided to corporate customers, notably America Online (AOL)
in Germany and, in the United Kingdom since June 2001. Throughout this year,
mediaWays has consolidated its position in the German market as the
second-largest IP network, with a 30% market share in Internet services.
Revenues in the Americas, in those countries in which Telefonica Data operates
as a new entrant, have risen to 26.7 million euros during the first nine months
of 2001, representing a 39% increase year over year. Mexico and the US have
shown the most relevant annual revenue increases.
The EBITDA margin is still negative, the result of an intense capex and cost
related program that is initially generated, by among other things, customer
acquisition, network expansion, the launching of services, the establishment of
brand awareness, etc. In Germany and Colombia, where the companies have been
in operation for more than four years, EBITDA margins are clearly positive.
Services provided by the TData Internet Centres stand out among new services
aimed at adding new customers and gaining the loyalty of existing customers. In
September 2001, the Miami center ('KeyCenter') was officially opened. It will be
used primarily for serving large companies and New Economy Players. This
innovative KeyCenter is directly connected by optical fiber to the other nine
Telefonica Data TData Centers in Latin America and Europe, offering exceptional
opportunities for conducting business within these regions. With an initial
investment of 35 million dollars, the KeyCenter provides one of the fastest and
most reliable Internet connections in the market.
In summary, the financial performance of the Telefonica Data business portfolio
during the first nine months of the 2001 fiscal year is consistent with the
degree of maturity and scale achieved in the various markets in which it
operates, as well as with the development phase of new value-added services.
MEDIA BUSINESS
ADMIRA MEDIA GROUP
The Admira Media Group was formerly known as the Telefonica Media Group. The
new name was created to facilitate the consolidation of a group culture and
identity. Acting as a link between the different Group media companies and
promoting sinergies among them and Telefonica, Admira is positioning itself as
market leader in creating, bundling and distributing content for traditional and
multiplatform media.
During the first three quarters of the fiscal year, the Admira Media Group
obtained consolidated revenues of 1,005.8 million euros, tripling the Group's
revenue figure for the same period 2000. This performance has permitted to read
a cumulative EBITDA of 82.2 million euros, compared to a negative EBITDA of 23.8
million euros during the period January-September 2000. The third quarter has
witnessed a confirmation of the trend toward positive EBITDA begun in the final
quarter of 2000, with EBITDA of 13.0 million euros compared to a loss of 14.1
million euros 3Q00. This performance is significant considering the seasonal
nature of the media business during the summer, especially in August, when
advertising activity is practically nonexistent and adversely affects television
productions, which are a substantial portion of Admira's consolidated business
revenues. Moreover, it is also significant that this performance was achieved in
a difficult environment a result of both the negative economic situation in
Latin America and the crisis in the Spanish advertising market.
These results make possible to more forward in the anticipation of
self-financing Group operations.
The Group's operating results amounted to 24.1 million euros, compared to a loss
of 55.5 million euros in the first nine months of 2000.
Analysis of the Admira Media Group's results for the first three quarters is
affected by the Group's dramatic increase in size during the 2000 fiscal year,
which significantly altered its consolidation perimeter. The most noteworthy
components are the addition of ATCO, with the equity interest in this company
growing over the course of the fiscal year from 26.8% to 100% and being
effectively consolidated by the global integration method since as of May 2000
(thus incorporating operations for the last two months), and the addition of
Endemol, which was consolidated by the global integration method since August
2000. However, if we focus solely on the July-September period, the only
differences from an accounting perspective are Endemol's activities in July
2000 and the minorities (26.8% in ATCO's results).
Integrating the aforementioned companies has significantly changed the revenue
and consolidated EBITDA profile of the Admira Group, from the perspective of
both revenues and EBITDA .
CONTENT BUSINESS
ENDEMOL
During the third quarter of the fiscal year, Endemol's consolidated revenues
grew to 648.5 million euros, increasing 62.8% year over year. This increase,
below the one recorded during the second quarter 2001, can be considered very
positive, taking into account the difficult economic situation in most of
the countries in which Endemol operates and the seasonal factor of the
summer period in the countries in which the company maintains a
presence (the Netherlands, Spain, France, the United Kingdom, Italy and
Germany).
Owing to the positive revenue performance, cumulative nine months EBITDA rose to
107.6 million euros, representing a 68.4% increase year over year and exceeding
the company's own expectations at the beginning of the fiscal year.
From a strategic perspective, Endemol has continued to expand with a view to
becoming the leader in countries that constitute a natural market for the
Telefonica Group and where it has yet to establish a presence. Thus, in early
October, Endemol reached an agreement with the Televisa Group to form a
combined company to produce television content for the Mexican market. The
agreement includes buying formats from Endemol's over the next 5 years. This
and a similar agreement signed with TV Globo during the second quarter
significantly increased Endemol's presence in the major Spanish-and
Portuguese-speaking markets.
BROADCAST TELEVISION AND RADIO
ANTENA 3
The television advertising market has progressively declined during the third
quarter, failing cumulatively year-on-year by 7.1%. The increased advertising
time and the aggressive price strategy adopted by RTVE, aimed at increasing
market share, are additional significant factors to be considered.
Within this context, Antena 3 has focused its efforts on offering a premium,
high-quality programming grid by way of differentiation from the other
competitors. These efforts have made it possible to maintain the best
advertising market share to audience share ratio, which reached 1.33 at the end
of 3Q01 compared to a 1.29 ratio 3Q00. In spite of these efforts, the
advertising revenues of Antena 3 were affected, falling to 372.3 million euros,
equivalent to a for a 9.5% drop an a year-on-year basis.
In turn, third quarter EBITDA amounted to 67.8 million euros, 41.3% less than
for 3Q00, reflecting the aforementioned poor market conditions for advertising.
In the coming quarters, Antena 3 will continue to focus its strategy on offering
premium, high-quallty programming, with special emphasis on its own production
content. This policy is aimed at improving audience shares and thereby
confronting the aggressive attitude of certain competitors, particularly RTVE.
ATCO
Argentina's macroeconomic instability has caused the Argentine advertising
market to continue on its downward trend through the third quarter, failing 14%
cumulatively year-on-year.
Despite these circumstances, Telefe remains the leading network within the
Argentine market, with an average audience share of 40.8%, 1.5p.p. larger than
during third quarter 2000. This performance is reflected in the advertising
market share, which rose even higher - 43.7%.
Notwithstanding Telefe's good performance in terms of market share, the
country's difficult economic conditions has led to a drop in revenues compared
to the previous year period (18.5%). Yet this decline has been more than offset
by a cutback in operating expenses (23.1%), which has been intensified during
the third quarter as a means of dealing with these tough economic conditions.
This cutback in expenses has made it possible to generate positive EBITDA for
the second consecutive quarter (2.6 million euros) and positive year-to-date
EBITDA, which grew to 2.8 million dollars from a negative 8.2 million dollars
for the nine months ending September 2000.
ONDA CERO RADIO
Like Antena 3, Onda Cero has been very much affected by the problems in the
Spanish advertising market brought about by the country's economic slowdown
and RTVE's aggressive commercial policy. Therefore, the radio advertising market
has had a 1% year-on-year growth compared to the 8% growth it experienced
during the same period last year.
Nonetheless, Onda Cero has strengthened its position as Number Two national
radio station, with more than 2,537,000 listeners, becoming the channel with the
greatest proportional growth of all.
As a result of this growth in the number of listeners, Onda Cero's revenues at
the end of the third quarter reflect a 32.2% increase at September 2000, which
translates into an improved third-quarter EBITDA loss of 7.1 million euros,
compared to a loss of 11.7 million euros for the January-September 2000 period.
It is worth mentioning the increase in the broadcasting network during the
quarter, due to agreements with Radio Blanca and Radio Espana.
PAY TELEVISION AND DISTRIBUTION
VIA DIGITAL
The pay-TV market has continued to be characterized during the third quarter by
aggressive competitors in terms of acquisition promotions. This fact has been
exacerbated throughout the fiscal year by the as yet unresolved problem that
Canal Satelite Digital has with card pirating, the aggressiveness of new
competitors, and the increased activity of cable companies.
Within this context, Via Digital ended the third quarter with 752,722
subscribers (180,537 subscribers more than in the third quarter of 2000),
representing year-on-year growth of 31.55%.
In financial terms, operating revenues grew 34% with respect to the third
quarter of the previous year, increasing to 196.2 million euros. On the other
hand, cost control efforts have limited the growth of operating expenses to
6.5%, thus allowing a 10.7% improvement in EBITDA as compared with the same
period of the previous year (-209.5 million euros, compared to -234,4 million
euros).
INTERNET BUSINESS
TERRA-LYCOS GROUP
The economic slowdown taking place throughout 2001 in most of the economies
where Terra-Lycos is present has proved to be a determining factor in analyzing
the Company's performance in a developing industry such as the Internet.
In this unfavorable macroeconomic climate, where one of the company's main
sources of revenues -online advertising- in experiencing a significant decline
due to its extreme sensitivity to economic cicles, Terra Lycos is developing
its business model toward obtaining more stable sources of revenues to
complement the revenues from online advertising. This business model is
essentially based on an OBP (Open, Basic, Premium) strategy, which is aimed at
generating revenues based on a subscription and pay per view/pay per use model
in both the access and the portal components of the business.
This strategy and the Telefonica Group's commitment to expand the market in
broadband business have led to Terra-Lycos' October launch of ADSL Plus in
Spain, offering a package that combines pure connectivity (128 K upstream and
256 K downstream) with value-added services (virtual hard disk, domain and plug
and play package), along with a multimedia area on the portal reserved
exclusively for Terra Lycos customers. This model, which will be replicated
in other countries, is proving its strength. Terra-Lycos has captured 10,000
new customers in 15 days, contributing, as Telefonica de Espana is doing, to
the development of the total broadband market. This total fast broadband
market growth will benefit Terra-Lycos.
Operating figures accumulated through at the end of the 2001 third quarter show
that the total number of subscribers in Spain and Latin America totalled 4.3
million, 29% of which are pay customers. Terra Lycos; is focusing its strategy
on acquiring pay customers, Particularly broadband customers, and on
migrating users from the free access service to pay products. Since December
2000, 240,000 new pay customers have been signed UP, 134,000 of them on
ADSL. More specifically, the number of ADSL clients increased by 42,000 during
the quarter, totaling 174,000 by the end of September.
The audience for all our portals measured by page views came to 481 million per
day, an increase of 4.6% over the previous quarter and 78.8% in twelve months.
In addition, the unique users figure for the Group as a whole was 109 million in
the month of September.
Total revenues for the third quarter achieved 170 million euros, a 24%
increase from the comparable proforma prior-year period, showing that despite
the unfavorable global economic situation, the Internet continues to be a
growth sector. The quarterly revenue figure is within the estimated range
forecast announced by the Company.
There continues to be geographical and functional diversification in
revenue source, making it possible to temper the negative effects of adverse
economic cycles. Thus, the media business accounted for 64% of revenue,
while the remaining 36% came from the access business.
Media business revenues totalled to 109 million euros, in line with the figures
reported in the previous quarter, Media revenues for the quarter by geographic
area ware also very similar to those of the previous quarter, despite the
conditions in the advertising market and the typical seasonality of the summer
months in the U.S. market.
Revenues from access achieved 61 million euros, 12% below those reported in the
previous quarter, again essentially due to the seasonality of the business
associated with the summer season in Spain. However, in year-on-year terms,
revenues from the access business grew by 56%.
From a geographical viewpoint, 47% of total revenues comes from the USA, with
the rest generated in Spain and Latin America, mainly Spain, Brazil and
Mexico, which bring in 95% of the revenues for this region.
Analyzing the first nine months of the year, Terra Lycos reported revenue
figures of 526.5 million euros, exceeding the figures for all of 2000 proforma
basis, with a 38% increase over the first nine months of 2000, It is worth to
mention that access revenues grew by 103% in this period, while media revenues
increased by 18%.
On the other hand, the Company is also making progress on one of its primary
goals, which is to improve profitability along with growth. Accordingly, the
procedures put in place to reduce and control costs and improve the Company's
efficiency are all producing positive results. This effort is best evidenced by
the fact that, while initial published estimates for the quarter placed the
Company's EBITDA margin in the -30% to -34% range, finally, the margin came in
at -29%.
New products and strategic alliances continued to be rolled out during the
quarter. It is worth highlighting the creation of a multimedia zone within
the portal, aimed at broadband users, offering over 12,000 video clips with
more than 500 hours of audio and video content. Following the OBP strategy, this
zone remained Open through mid-October and is now accessible only to ADSL
customers.
Among most relevant strategic agreements is the one signed with TPI, which
offers the small to medium-size business market advertisement on Terra Lycos
sites that supplement TPI's sales network. In addition, an agreement was made
with VISA to integrate the VISA platform for secure e-commerce transactions.
Also of note is the founding of Atrea, a vertical real estate portal, with BBVA,
each partner holding a 50% equity interest.
With regard to acquisitions, during the quarter Terra Lycos has entered into the
'financial supermarket' Uno-e, which to date has captured over 110,000
customers and 640 million euros. It is important to mention the acquisition
of the e-commerce leader in Mexico, De Compras, which had over $7 million in
sales in 2000.
DIRECTORY BUSINESS
TELEFONICA DIRECTORY BUSINESS
As we indicated in previous quarters, to facilitate an overview of the
Telefonica Group Directory business, this heading includes companies already
consolidated within the TPI Group as well as those currently in the process of
integration: Telinver In Argentina and Guitel in Peru.
In addition, the TPI Group's quarterly results are not comparable on quarterly
basis, primarily due to differences in the publication calendar of telephone
directories between periods, and to a greater concentration emphasis on
publishing the directories in the second half of the year. Accordingly, during
the January - September 2001 period, there were four more Yellow Pages and seven
more White Pages directories published than in the same period in 2000. In
Brazil, in addition to changes made to the publication calendar for the yellow
pages, the street directory and the LTOG (white pages) by publisher Listel, TPI
published its Yellow Pages for the first time in Sao Paulo, Guarulhos, Riberao
Preto and Curitiba.
Moreover, there were other events in this period that make comparison with the
comparable prior-year period oven more complex. These include: the absence for
TPI Spain of advertising revenues from Telefonica in the White Pages, which
amounted to 21.5 million euros in the first nine months of 2000; TPI Brazil's
start-up of commercial activities and its effect on operating expenses; and
incorporation of the Publiguias income statements as part of the Group's
consolidated accounts as of January 1, 2001.
Even taking into account all these factors, revenues for the TPI Group grew
by 42.1% as compared to the first nine months of 2000. The most relevant item
in the growth in revenues has been the publishing business, which has brought
in 353.9 million euros, 39.5% more than in the first nine months of the prior
year.
In Spain, the publishing business grew by 9.3%. Excluding revenues from the sale
of Telefonica White Pages advertising in the comparable prior-year period, the
publishing business in Spain experienced growth of 20%. On a book-on-book basis,
revenues from Yellow Pages grew by 8.5% and White Page revenues grew by 8.6%.
Particularly noteworthy in the international context were the publication of the
first edition of GuiaMais in Sao Paulo, Guarulhos, Riberao Preto and Curitiba,
-which added revenues totalling 23.4 million euros-, and the incorporation of
the Publigulas publishing business revenues, which amounted to 56.6 million
euros.
The Internet business continues to experience strong growth, with 14.9
million euros, 200.1% more than a year ago. Paginas Habladas, the talking yellow
pages, rose by 75.9% to reach 3.7 million euros, 76% of which are from TPI
Spain, 19% from TPI Brazil and 4% from Publiguias.
The Group's EBITDA grew by 16.6%, despite the absence of revenues from
Telefonica White Pages advertising. It is worth noting that these revenues from
Telefonica had practically no associated costs and were therefore reported
directly to the Group's EBITDA. In the January-September 2000 period, it
accounted a total of 21.5 million euros. Publiguias contributed positive
EBITDA of close to 20.5 million euros, reflecting the impact of the new
contractual framework negotiated with Telefonica CTC Chile.
Consolidated revenues for all Telefonica Group directory businesses grew by
16% during the first nine months of the current fiscal year, contributing net
earnings of 30.4 million euros.
CALL CENTER BUSINESS
ATENTO
Atento's business act' in the third quarter of 2001 has continued to focus on
the development of long term relationships with strategic customers in foreign
market and on improving relationships with companies of the Telefonica Group.
From an operating standpoint at September 30, 2001, the Atento Group had 29,559
positions, 3.2% more than three months earlier, and filled to by 47,482 persons,
713 phone operators more than in the second quarter of 2001.
From the standpoint of financial performance, the Atento Group's revenues in the
first nine months of the year came to 471.5 million euros, 30.5% more than in
the comparable prior-year period. Significantly contributing to this growth
were revenues from clients out of Telefonica Group, which came to 148.5 million
euros (31.5% of total revenues as compared to 30.6% in the similar prior-year
period), resulting from agreements with new clients such as DirecTV, AT&T, BSCH,
Hewlett Packard, Jointex, Yahoo BB and Warrantech. Another source of
contribution was new business development in countries such as Japan,
Mexico and Venezuela. Moreover, this revenue growth is expected to
increase as a result of the agreement reached with BBVA for the provision
of CRM services.
Also of note is the growing geographic diversification of the Group's revenues,
reducing the Company's exposure to economic slowdown in any given region. From
this perspective, the countries that continue to bring in the highest proportion
of revenues are Brazil and Spain (79% of total figures), although,
quarter-on-quarter, the remaining countries (Chile, Peru, Argentina, Japan,
Mexico, Morocco, Venezuela, Central America, Puerto Rico and Colombia) continue
to increase their weighting.
As a result of the growth in revenues, Atento's accumulated EBITDA for the first
nine months of the year stood at 36.9 million euros, 37.4% higher than the
comparable prior-year period and slightly lower than the second quarter of this
year, due to the seasonality of the business during the vacation period in
Spain.
The company remains focused on becoming a benchmark for the industry and is
attaining this goal on the strength of:
- Development of long-term relationships with high-potential customers
- Implementation of actions aimed at continuing improvement in the critical
areas of the business (global positioning of Atento in the CRM industry,
development of solutions, pricing strategies, optimization of operating and
quality metrics)
- Meeting business goals while strictly controlling investment needs
BROADBAN CAPACITY MANAGEMENT BUSINESS
EMERGIA
Emergia continues to be the only carrier in Latin America with a 100%
operational high capacity closed broad-band loop.
During the third quarter, deals have been closed with first tier multinational
customers, with some circuits having already been activated.
Continuing with the strategy for expanding the number of routes, agreements for
swaping capacity were signed with various carriers that will allow Emergia to
offer connections in such cities as London, Madrid and Lisbon. Similarly, the
network in Rio do Janeiro was expanded under the same capacity swap procedures,
making it possible to reach different points within the city and improving
service for customers within the area. These agreements were reached with
carriers who already have a presence in Latin America, and thus do not involve
an increase in the number of competitors in the region.
During the month of September, in collaboration with the Argentine company
Telefe S,A., Emergia successfully completed the first tests for transmitting TV
signals from country to country over its state of the art fiber optic.ring. With
this, it demonstrated that not only television signals can be carried over this
medium with optimum quality but that this provides an opportunity for media
companies to reduce their broadcasting costs through the use of submarine cable.
The quality and reliability of Emergia's ring, as well as its capacity for
point-to-point connections, were the key factors leading to the positive
results.
In addition, installation of the Customer Relations Management System (CRM)
began in the third quarter. With this system in place, Emergia customers will
have access to valuable information from their activated circuits, as well as
traffic out of service alerts, statistics, etc. This investment comes as part of
the company's policy of improving customer services by offering greater added
value. The system is expected to become fully operational by mid-November.
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