4th Qtr & Final Rslts - Prt 1

Telefonica SA 29 February 2000 PART 1 RESULTS JANUARY - DECEMBER 1999 Note: Financial statements in this report have been compiled by translating the company's accounts from pesetas into euros line by line. Sub-totals are then calculated in euros. This could give rise to small rounding discrepancies. Results by business lines corresponding to 1998, which are presented to allow for a comparison with the current year may differ from those presented in March 1999, as these were pro-forma and resulted from the restructuring of the group on January 1st 1999. During 1999 the process of segregation of business lines was completed, which caused slight changes in the results by business lines in 1998. Telefonica has filed four registration statements on Form F-4 with the SEC, one for each of the exchange offers Telefonica is making for the outstanding shares in TdP, Telesp, Tele Sudeste and Telefonica Argentina. Each of these registration statements is preliminary and subject to completion. Telefonica will be filing with the SEC one or more amendments to these registration statements to complete the information contained therein, as well as other relevant documents concerning the exchange offers. WE URGE INVESTORS TO READ THE FINAL REGISTRATION STATEMENTS / PROSPECTUSES AND ANY OTHER RELEVANT DOCUMENTS THAT TELEFONICA HAS FILED AND WILL FILE WITH THE SEC, BECAUSE THEY CONTAIN IMPORTANT INFORMATION. Investors will be able to obtain copies of the registration statements and other documents from the SEC's Public Reference Room at 450 Fifth Street, N.W., Washington, D.C. 20549, Telephone (202) 942-8090, Fax (202) 628-9001, Email: publicinfo@sec.gov. In addition, documents (excluding any exhibits) filed with the SEC by Telefonica will be available free of charge from the Director of Investor Relations of Telefonica at Gran Via 28, 28013 Madrid, Spain, Telephone 011-3491-584-0306. Once the registration statements have become effective, investors will also be able to obtain them free of charge at Telefonica's website, http://www.telefonica.com. READ THE DEFINITIVE REGISTRATION STATEMENTS / PROSPECTUSES CAREFULLY BEFORE MAKING A DECISION REGARDING THE EXCHANGE OFFERS. This communication shall not constitute an offer to sell or the solicitation of an offer to buy, nor shall there be any sale of securities in any jurisdiction in which such offer, solicitation or sale would be unlawful prior to registration or qualification under the securities laws of such jurisdiction. Introduction Basis for the Presentation of Consolidated Financial Statements - In accordance with generally accepted accounting principles in Spain, the Brazilian companies acquired in August 1998 (Telesp Participacoes, S.A. and TeleSudeste Celular Participacoes, S.A.) have been fully consolidated in 1999. To facilitate an understanding of the impact of the consolidation of Telesp Participacoes, S.A. and TeleSudeste Celular Participacoes, S.A., consolidated financial statements include detailed information relating to these operations. - In 1999 Telefonica Internacional increased its shareholding in certain Brazilian companies acquired in August 1998 through direct purchases on the open market, an increase in the shareholding in some of the consortia bidding for the privatisation of Telebras and as result of the corporate restructuring of Telesp S.A. At end-December 1999 Telefonica Internacional held 19.3% of Telesp, S.A. (12.1% in 1998), 17.6% of TeleSudeste Celular Participacoes, S.A. (15.9% in 1999) and 9.0% of TeleLeste Celular Participacoes, S.A. (7.3% in 1998). The direct acquisitions took legal effect at the same time as the Telesp restructuring and the bids for the Brazilian cellular operators. - In the first half of the year CRT was split into CRT Fixa and Celular CRT. At the end of 1999 the Group's shareholdings in CRT Fixa was 16.7%, which continued to be reported by equity method, and 36.7% in Celular CRT Participacoes, following its capital increase in August. As from 1999, this company is fully consolidated. - In December, Telesp acquired 72.6% of CETERP. Since effective control of this company was taken in January 2000, as of end-1999 it was reported on Telefonica Group accounts at acquisition cost. - In 1999 Telefonica Internacional acquired 5.03 % of Telefonica del Peru. With this operation, the Telefonica Group's total shareholding in the company at end-1999 was 40.03% (35% in December 1998). The company continues to be fully consolidated. - In June, Telefonica Internacional exercised a buy option on 19% TLD, so increasing its stake in this company to 98%. TLD continues to be fully consolidated. - In January 1999, CTC acquired 60% of the Sonda group. With this, the company was reported by full consolidation method. - In January 1999, Telefonica Intercontinental, a 100%-owned subsidiary of Telefonica, acquired 100% of Austrian company European Telecom International GmbH. The company has been reported by full consolidation method. Subsequently, in the course of 1999, Telefonica Intercontinental participated in the creation of Medi Telecom (the consortium was awarded the second mobile phone licence in Morocco) and Acea-Telefonica (a telecoms company in Italy). Both companies are reported on the Telefonica Group accounts at acquisition cost. - In the first half of the year Telefonica Media increased its interest in Via Digital through various operations (purchase from RTVE and a capital increase) to reach a direct shareholding of 68.6%. This company continued to be reported by equity method in 1999 since a 19.6% stake was pending to be sold. After January 2000 capital increase's the stake in the company was reduced to 48.7%. - In 1999 Telefonica Media increased its interest in Antena 3 de Television to 47.21% (through acquisitions of 17.09% in February, 6.43% in July and another 0.29% in December). This company continues to be reported by equity method. - In June, Telefonica Media acquired 5% of the Pearson publishing group. This company is reported by equity method. - In 1999, Telefonica Media acquired 30% of Patagonik Film group, S.A. At the close of 1999, the company was reported at acquisition cost. - In August, Telefonica Media acquired 100% of Uniprex, S.A. The company was reported on the Telefonica Group's 1999 accounts by full consolidation method. - Subsequently, in December, Telefonica Media acquired 100% of Cadena Voz of Radiodifusion, S.A., which was reported by full consolidation method. - In December 1999, Producciones Multitematicas, a subsidiary of Telefonica Media, increased its shareholding in Lola Films, S.A., to approximately 70%. This company was fully consolidated in 1999 (in 1998 by the equity method). - In December, Telefonica Medios de Comunicacion, S.A., a subsidiary of Telefonica Media, sold the 20% interest it held in Recoletos Compania Editorial. This company had been reported by the equity method. - In January 1999, Telefonica sold shares representing 12.2% of Amper. At the end of 1999 Telefonica held 12.2% of this company, which continued to be reported by equity method. - In February 1999, Telefonica created Atento Holding of Telecomunicaciones, S.A., which was reported on the financial statements of the Telefonica Group by full consolidation method. - In March, Telefonica sold all the shares that it owned in Sofres Audiencia of Medios, representing 25% of the company, which was reported by equity method. - In May, Telefonica Data S.A. acquired 50% of the Colombian company Rey Moreno S.A. This company is reported by equity method. Subsequently in June, Telefonica Data S.A. acquired 50.93% of Telecomunicaciones Ganaderas S.A. (Colombia), which is reported by the equity method. - On 19 May, Telefonica sold 100% of its subsidiary Temasa to Tyco Submarine Systems Ltd. This company was fully consolidated. - In June, the initial public offering of 35% of TPI-Paginas Amarillas was completed. This company continues to be reported by full consolidation method. - In July, Portugal Telecom, S.A. increased its share capital in the proportion of one new share for ten old shares. Telefonica, S.A. subscribed to all the shares to which it was entitled. Subsequently, in July, Telefonica, S.A. acquired 50% of the company Alianza Atlantica Holding B.V., which owns 950,000 shares in Portugal Telecom, S.A., with which Telefonica S.A.'s shareholding in this company increased to 3.75%. Portugal Telecom S.A. continues to be reported by equity method. - In November, the initial public offering of Terra Networks, S.A. was held. After this operation, Telefonica's interest in the company was reduced to 70.47%. The company continues to be fully consolidated. - In 1999, Terra acquired 100% of CIERV (Teknoland), 27.1% of CRTT, 95% of Terra Networks Guatemala, 96% of Terra Networks Brazil (previously Nutec Informatica), 100% of Ordenamiento de Links Especializados, S.L., 95% of Terra Networks Chile (previously Proveedora de Servicios de Conectividad S.A.), 100% of Donde Latinoamericana S.A. and 100% of Netgocios S.A.. The company also created the following companies: Terra Interactiva de Contenidos, Terra Networks USA Inc., Terra Network Access (51%-owned by Terra Networks USA and 49% by IDT), Terra Networks Interactive Services USA Inc. (90%-owned by Terra Networks USA and 10% by IDT), Telefonica Interactiva Chile Limitada, Telefonica Interactiva Argentina S.A. and Terra Networks Peru. In addition, Terra Networks sold 100% of its shareholding in Doubleclick Iberoamerica S.L. - On 16 December 1999, Infonet was floated on the stock market, thus reducing the Telefonica Group's shareholding to 14.63%. Until then this company had been reported at cost and started to be consolidated by equity method after its IPO. - In 1999, Telefonica Servicios Moviles S.A. acquired the remaining 10% of Compania Gestora del Servicio Mensatel, S.A., which continues to be fully consolidated by global integration method. - Solely for the purposes of presentation, in this report the depreciation of the administrative concession arising out of the acquisitions of the companies in Peru and Brazil has been reclassified under goodwill amortisation in order to present under a single caption the amortisation of the initial consolidation differences arising out of the acquisition of the companies. In previous years, the depreciation of these concessions was reported under 'fixed asset depreciation'. However, 1998 figures presented here have been restated to apply the same criteria for the two years. - It should be noted that 'work in progress' has been reclassified. In previous reports it was reported by making a deduction under supplies expenses and now it is reported as an increase in 'own work capitalised'. The corresponding figures for 1998 have been restated to facilitate comparisons between the two years. TELEFONICA S.A. SELECTED FINANCIAL FIGURES (TISA SHAREHOLDINGS CONSOLIDATED BY THE EQUITY METHOD) Figures audited million January-December September-December 1999 1998 % Chg. 1999 1998 % Chg. Operating revenues 13,552.8 12,266.2 10.5 3,695.0 3,275.4 12.8 EBITDA 6,577.3 6,611.0 (0.5) 1,520.1 1,593.1 (4.6) Operating profits 2,861.6 3,353.1 (14.7) 611.5 782.1 (21.8) Profit before tax 1,766.5 1,560.9 13.2 22.4 280.3 (92.0) Net income 1,804.8 1,307.7 38.0 391.0 326.0 20.0 Net income per share 0.55 0.43 30.1 0.12 0.11 9.1 No. of shares, millions (1) 3,262.8 3,074.6 6.1 3,262.8 3,074.6 4.0 (1) Shares at the end of the period. Increases of 20,497,545 shares in January 1999, 20,907,509 shares in March 1999 and 63,976,998 shares in November 1999 due to three bonus issues (1x50). The number of shares shown above includes the 3x1 share split of 23/07/99. The 1998 comparison base has been similarly adjusted to facilitate comparisons. Telefonica, S.A. Results All management comments given in this report refer to the financial performance of Telefonica, S.A., including all subsidiaries in which Telefonica Internacional has interests reported by equity method. The Group posted consolidated net income of 1.8 billion in 1999. This 38.0% gain over the 1998 figure came in a year marked by heightening competition in the fixed-line telephone business in Spain, explosive growth in the Spanish cellular market, economic crisis in Latin America and the launching of new business initiatives. This growth figure was significantly influenced by several exceptional operations carried out during the course of the year: - Capital gains on the initial public offerings of Group companies (TPI, Terra and Infonet). - Sale of non-strategic holdings such as Temasa and Recoletos. - Write-offs of Telefonica de Espana fixed assets and amortisation of goodwill in a number of financial holdings. Stripping out these items, the underlying growth in the Group net income was 18.8%, 4.3 percentage points higher than the 1998 result. Most remarkably, this 18.8% gain has been achieved against a backdrop of sharply lower average prices in both the fixed and cellular telephony in the Spanish market (down 19% and 28%, respectively). These results were bolstered by EBITDA which remained stable at close to 1998 levels, despite the extremely competitive environment, and the combined effect of higher depreciation, lower downsizing costs in Telefonica de Espana, smaller Latin American profits due to the economic slump suffered by the region during the year, and favourable developments in the rest of the non-operational items during 1999, especially the tax charge. The Group's EBITDA was buoyed by strong performance in fast growing businesses such as mobile telephony and data transmission services. These gains allowed Group EBITDA to weather the impact of operating performance in other business lines such as the fixed line business in Spain, where margins have narrowed as a result of the commercial efforts needed to confront the opening of this market to competition, and the costs associated with launching new businesses to strengthen the Company's positioning in internet and other high growth-potential sectors. Noteworthy in this connection is the 10.5% gain in consolidated operating revenues, thanks to the good results achieved by sales drives carried out in the various business lines, which boosted revenues strongly at Telefonica Moviles (32.9%) and Telefonica Data (25.2%), while allowing a 2.4% rise in sales at Telefonica de Espana. These figures may be considered satisfactory in view of the far-reaching price cuts made during the year. Cuts in fixed-line tariffs in the last six months of the year and reduction in mobile-fixed interconnection rates combined to depress Telefonica de Espana revenues by 289.5 million. Stripping out this decline at the Spanish operator, Group EBITDA would have grown by approximately 1.2%. Operating expenses rose faster than operating revenues as a result of higher interconnection expenses as fixed-mobile traffic continued to grow and spending on building customer loyalty and boosting usage. The overall impact of these increases was softened by continued progress in cutting staff costs in Telefonica de Espana, which fell 11% for the year as a result of reduced staffing levels (11,580 fewer employees than in December 1998). The ongoing campaign to rationalise the Telefonica de Espana personnel structure has boosted productivity levels to 412 lines per employee, 31.7% higher than in 1998. This ratio makes Telefonica a productivity leader in Europe and the outlook for further improvement on this front is good. Major improvement was also recorded in EBITDA at Telefonica Moviles, with a gain of 15.9% over the December 1998 figure. The EBITDA margin reached 36,2% due to extraordinary growth in the customer base during the year (up 85%), making this subsidiary one of the fastest growing companies in all of Europe in terms of absolute numbers of new customers, with a net gain of 4,158,083 for the year. Below we give a breakdown of the contribution of the rest of the profit & loss account items to the 18.8% growth achieved in 1999 in profits before exceptional items: - EBIT fell 14.7% y-o-y due to higher depreciation (+14.0%), mainly as a result of Telefonica de Espana's decision to cut average life for assets affected by technological upgrade. - Extraordinary charges associated with the downsizing plan at Telefonica de Espana were 78.3% lower, as all costs of the 1999-2000 staff cuts had already been written off against reserves in the last quarter of 1998. - Net financial results declined 35.8% as a result of the hedges adopted after acquisition of the Brazilian subsidiaries. - Equity income from Latin American subsidiaries decreased 53.61% with respect to 1998. The impact of the regional economic downturn would have been greater still had it not been for the financial hedges applied during the year. Indeed, in a year marked by the crisis in the economy, an active financial-risk management policy allowed the Group to boost its stake in certain companies (by as much as 100% in some cases) and reduce the average acquisition price considerably. - Higher goodwill amortization charges, due to the acquisitions made in the second half of 1998 and in 1999. - The effective tax rate before exceptional items fell from 16.21% in 1998 to 4% in 1999, largely due the application of provisions for depreciation of investments in Brazil. These are deductible upon calculating the expense for corporate tax and are eliminated in the consolidation process. At the same time, capital gains from the Terra Networks and Infonet flotations generated no tax lability. Most noteworthy amongst the exceptional items was the extraordinary asset write-down carried out in Telefonica de Espana, with a charge of 1.32 billion before taxes. This provision was calculated on the basis of detailed analysis of recoverability of Telefonica de Espana fixed assets, taking into account the direct impact of an asymmetrical regulatory framework and indirect implications of increased competition. The company is now better situated to tackle the need to modernise its network and adapt to new technologies (ADSL, broadband, etc) that will strengthen Telefonica de Espana's competitive position by allowing the company to enhance its offering of services and anticipate the awaited rise in demand. The reduction in the company's fixed assets will also improve asset turnover and return-on-assets ratios. SIGNIFICANT EVENTS - On 24 February, Telefonica and La Caixa confirmed the deal announced on 14 January setting up a 50/50 JV to develop new payment systems and services using smart cards, mobile phones an the internet. La Caixa also had a role in the deal between BBVA and Telefonica on 11 February 2000. As a result of this deal La Caixa will acquired a 20% stake in Telefonica B2B, contribute $200 million to the Comunnicapital partners fund; will have a 5% stake in a Telefonica-led consortium bidding for European UMTS licenses and would count on a significant stake in the property company Telefonica Inmobiliaria S.L.U. - On 17 February Atento reached an agreement to combine its operations with Quatro/A's throughout Brazil. As a result of the deal, Atento will have full control of the operations of Quatro/A Telemarketing & Centrais de Atendimento and of its subsidiary in Bahia, Quatro/A do Nordeste. - On 11 February, Telefonica and BBVA reached a strategic agreement in the areas of Internet, e-commerce, mobile services platforms and payment means. In accordance with this agreement, BBVA will increase its shareholding in Telefonica to 10% through purchases on the open market (after the capital increase to carry on the exchange shares offers for the take-overs of certain of the Latin American subsidiaries) and Telefonica will acquire up to 3% of BBVA. The agreement sets out 14 specific areas of joint co-operation, most notably Terra's closer participation and increased shareholding from 20% to 49% in internet bank Uno-e S.A., which in a prior move will be merged with Banco of Comercio; and BBVA's taking of 40% of Telefonica's business-to-business e-commerce company Telefonica B2B. It should be noted that the other core shareholder in the Group, La Caixa, has also been invited to participate in this agreement. - Also on 11 February, TelefOnica B2B and Ariba, world leader in business-to-business services and software development, reached an agreement by which Telefonica will develop business-to-business activities in Latin America, Spain and Portugal using Ariba's solutions. - On the same day, Telefonica S.A. agreed to sell 6.1% of Amper S.A. to the mutual funds European Renaissance Fund and European Strategic Investors Holdings, owned by asset management company Arlington Capital Investors Limited. After this operation, Telefonica, S.A.'s shareholding in this company is reduced to 6.1%. - On 2 February, Telefonica El Salvador signed a strategic partnership with Amzak Internacional, to create a joint venture offering cable telephone services to residential clients under the Telefonica name, via Amzak Internacional's cable TV system. The two firms will also co-operate in other broadband communication services like high-speed data transmission. The joint venture, Amnet, will hold exclusive rights to provide telecoms services through Amzak's network in El Salvador. - On 14 January Telefonica and 'La Caixa' launched a joint venture to develop and market means of payment, framed within a broader strategic co-operation agreement. The new finance company, 50%-owned by each partner, will issue shared-brand cards. The agreement also envisages future ventures ranging from a financial services Internet bank and specialised portal, targeted on business clients, to the development of specific services for individual users. Finally, both firms will participate in a European mobile telephony projects consortium (UMTS). - On 12 January, Telefonica's Board of Directors approved the creation of two new global businesses along the lines of the management model adopted two years back. The first, Telefonica Moviles, will bring together all the Group's worldwide mobile communications businesses in Spain, Latin America, Europe and the Maghreb. Mr Luis Martin de Bustamante, formerly Chief Executive of Telefonica de Espana, has been appointed Executive Chairman of the new company. The second, Telefonica DataCorp, will handle data communications and integrated business solutions for the large corporate sector in Spain, Latin America and Europe. Mr. Antonio Viana-Baptista, Chief Executive Officer at Telefonica Internacional, will become the Chairman of the company. The same meeting gave the green light to Telefonica B2B, a new business line to advance the development of business-to-business e-commerce in collaboration with Terra Networks and Telefonica DataCorp. This process is part of Telefonica's strategy to create global business lines. During the two years of this strategy the value of Telefonica's various business units has taken off making Telefonica one of the world's leading telecoms operators and giving it enormous financial flexibility. With the goal of stepping up the development and globalisation of these businesses, the Board of Directors authorised the launch of take-over bids for up to 100% of Brazil's Telesp and TeleSudeste Celular, Telefonica de Argentina and Telefonica del Peru, in an exchange deal for Telefonica S.A. shares. The offer terms included a 40% premium to the average share price on the five days' trading prior to the day of the announcement. The Board also proposed a capital increase to fund the operation subsequently approved at the Extraordinary Shareholders Meeting of 4 February last. As part of this initiative, Telefonica.S.A. has applied for its shares to be listed on the Sao Paulo, Rio de Janeiro, Buenos Aires and Lima stock exchanges. - On 3 January, Telefonica and the investment group headed by Hicks, Muse, Tate & Furst-main shareholder of CEI - reached an agreement on the share out of assets belonging to Cointel, Cablevision, ATCO and Torneos y Competencias. Under its terms, Telefonica will raise the indirect stake in TASA, held via Cointel by 25.5% to 51% (100% of Cointel) and will receive 50% of TASA's management fee. Telefonica also becomes owner of ATCO, which runs the television channel Telefe, ten regional channels and Argentine's top two radio stations by audience numbers. At the same time, HMT&F and remaining CEI shareholders will create a new company to take on majority control of Cablevision and Torneos y Competencias. Besides, Telefonica will take an equity interest in Canal Azul through AC Inversora and the stake held by the Vigil group. The capital increases required to carry out this operation were ratified at the Extraordinary Shareholders' Meeting held on 4 February. - On January 4, Terra Networks reached a co-operation agreement with BBVA for the development of new Internet services and applications, which led to the acquisition by Terra of 20% of Banco Uno-e and the acquisition by BBVA of 3% of the share capital of Terra. TELEFONICA S.A. MARKET SIZE Thousand December % Chg Weighted figures(*) % Chg 1999 1998 99/98 Dec 99 Dec 98 99/98 Lines In Service 40,199.1 36,790.0 9.3 24,296.9 22,172.1 9.6 Spain 19,226.2 18,205.2 5.6 19,226.2 18,205.2 5.6 Other countries 20,972.9 18,584.8 12.8 5,070.7 3,966.9 27.8 Mobile clients 19,582.1 10,514.4 86.2 11,207.7 5,848.4 91.6 Spain 9,052.3 4,894.3 85.0 9,052.3 4,894.3 85.0 Other countries 10,529.8 5,620.1 87.4 2,155.4 954.1 125.9 Pay TV clients 2,489.5 2,369.8 5.1 1,072.0 822.7 30.3 Spain 440.1 282.0 56.1 301.9 104.2 189.7 Other countries 2,049.4 2,087.8 (1.8) 770.1 718.5 7.2 TOTAL 62,270.7 49,674.2 25.4 36,576.6 28,843.3 26.8 (*) Weighted for the economic interest held in each company. TELEFONICA S.A. RESULTS BY COMPANY (*) Audited figures Revenues EBITDA million January-December January-December 1999 1998 % Chg 1999 1998 % Chg Telefonica de Espana Group 10,075.2 9,836.9 2.4 5,037.2 5,268.8 (4.4) Telefonica Servicios Moviles Grp 3,739.0 2,812.9 32.9 1,353.4 1,168.2 15.9 Telefonica Data Group 574.7 458.9 25.2 120.0 71.4 68.0 Other subsidiaries 1,641.8 1,249.9 31.3 68.4 107.9 (36.6) Disposals (2,477.9) (2,092.5) (18.0) (1.8) (5.3) 65.0 GROUP 13,552.8 12,266.2 10.5 6,577.3 6,611.0 (0.5) (*) TISA's subsidiaries consolidated by the equity method. RESULTS ANALYSIS BY COMPANY Telefonica de Espana Group The formal demerger of the Telefonica Group took effect on 1 January 1999, configuring Telefonica de Espana as the independent business line operating fixed-line telephone business in Spain, with the exception of data transmission, which passes to TelefOnica Data. The keynote trend of 1999 was the fast spread of market competition, with two competitors fully operational nationwide from the year's outset, the entry of new national cable and niche operators, and the start-up of operations of the B1 licences of the mobile operators. The year also saw some advance towards solving the tariff re-balancing issue, within the asymmetrical regulatory framework still in place. Telefonica, specifically, may now increase its tariffs in line with the CPI under a kind of price-cap formula to be applied as of August 2000. The Government, too, has authorised a Ptas. 300 rise in monthly charges to be instrumented in three steps between 2000 and 2001. This move, though positive, does not fully resolve the access deficit claimed by Telefonica de Espana and supported by the audited reports submitted to the regulator. The company is obliged to render its services in a wholly liberalised market with regulated and at times seriously imbalanced tariffs-in breach of the European Community directives, which stipulate that this conflict must settled before moving to full market liberalisation. The Telefonica de Espana Group reported full-year revenues of .10.075 billion, a satisfactory 2.4% increase over 1998 despite the significant tariff cuts imposed in the year, amounting in nominal terms to: international long distance -12.5%, domestic long distance -26.3%, provincial -10.6%; fixed-mobile -7.1%, and local - 8.4%. Although the market share slippage brought by stiffening competition, and the implementation of tariff reductions approved in the prior quarter, pushed revenues from usage down 6.8% with respect to fourth-quarter 1998, the full-year reduction under this revenues head was only 2.6%, a decline considerably less than initially forecast. We should also underline that the revenues weight of long-distance services dropped by 4.6 pp.-to 23.4%- with respect to 1998. This good revenue performance was thanks mainly to the development of new services, traffic growth, the rise in monthly charges from August 1998 and the Company's success in facing competition, showed by the Company's market shares ahead of forecast levels. Revenues from ISDN, intelligent networks, Centrex, broadband services and VPN amounted to 990.4 million, and made up 10.3% of total Telefonica de Espana operating revenues, a jump of 64.4% versus the previous year. This result highlights the success of the customer segmentation policy carried through by the Telefonica de Espana Group. 1999 also saw a massive commercial drive and much more sophisticated client segmentation of the company's customers. These developments highlight Telefonica's increased attention to customer tracking, the re-organisation and extension of its call centers and the strengthening of the sales team with 500 new recruits to boost the corporate business segment and increase the effectiveness of customer tracking. Among the new services, we would highlight Telefonica de Espana's ADSL service, which in accordance with current legislation is marketed under the name of GiacomADSL. The coverage of this service should rise from 4.6 million lines at the end 1999 (28% of the network ) to 9.4 million in 2000 (56%). Similarly encouraging was the advance in traffic per line as far as 13.4 minutes per line per day, giving a year-on-year growth rate of 11.9%. The total number of minutes sold was likewise 15.9% higher at 82.5 billion, with internet traffic as the main growth driver. ISDN lines continued in strong expansion with growth of 100.6% in basic accesses (355,493 at the December close) and 78.3% in primary accesses (8,928 accesses in service). Telefonica de Espana Group operating expenses moved up 7.5% to .5.403 billion, mainly due to the increase of Telefonica de Espana expenses (+5.2%) that contribute 4.9 p.p. to total Group operating expenses, and to the higher commercial activity of other companies within the group, like Telyco, which contributes 1.9 p.p. Telefonica de Espana's operating expenses are driven by the competitive framework, as shown in the evolution of interconnection expenses and other subcontracts related to revenue generation (advertising, commissions to dealers), that combined grew 42% whereas other expenses dropped 7.5%. Cost reductions are a direct result of the plans to digitise the network and cut staff resulting from the regulator's insistence on maintaining an unbalanced regulatory regime, resulting in an annual saving of some .300 million in staff and non commercial expenses. The rate of decline of personnel costs slowed due to the concentration of layoffs in the first months of the year and the year ended with a decline of 11%. Cost control measures are also reflected in the fourth-quarter figure for subcontracts, which successfully reined in growth to a year-end 15.6% from the 27.7% reported to September. At year end, Telefonica de Espana's workforce numbered 46,619 persons, 19.8% less than in the previous year. This net reduction in the headcount locates Telefonica de Espana among the world's most efficient operators, on a productivity ratio of 412.4 lines/employee. The 24.3% decline reported in group operating profit is mainly explained by the 'Special Depreciation Plan' in force of Telefonica de Espana, since the first quarter of the year, encompassing customer premises equipment, curb to customer premises, software and R&D projects. The shorter depreciation periods applied to this asset range entailed an additional depreciation charge of some 296 million. Besides this 'Special Depreciation Plan', Telefonica de Espana made a series of extraordinary asset writedowns in the fourth quarter of the year, to adapt Telefonica de Espana's balance sheet to the regulatory and competitive environment prevailing. The corresponding charge (1.322 billion before taxes) lead Telefonica de Espana to present in 1999 a reported net loss of and the depreciation change referred to occasioned a 1999 book loss of 206.8 million. Taking a longer view, however, this extraordinary charge will deliver a marked improvement in the asset turnover and profitability of Telefonica de Espana assets in coming years. Regarding the provisioning drive, we would stress that Telefonica de Espana has submitted a complaint to the European Commission about the Spanish States violation of EU directives on resolving an unequal tariff regime before opening the market to full competition. Since November 1999 it has also had another case before the Administration General del Estado Espanol. Telefonica de Espana is seeking compensation for losses suffered due to the breaking of the remuneration scheme established with the concession contract in 1991, and the government's failure to fulfil its obligation to correct the imbalance in the tariff Telefonica Moviles Group The Spanish mobile telephony market registered quite extraordinary growth in the fourth quarter of 1999, beating the full-year rate of 1998 and lifting market penetration more than 7 p.p. higher to 37.5%. Telefonica Moviles, moreover, came out top among European operators in penetration growth with an increase of 10.4 p.p. The company raised customer numbers 1,352,615 in the fourth quarter, culminating last December in the highest net adds number of its history. By the year end, the company had a customer base of 9,052,347, translating as 85% growth in absolute number and 144% in net adds. Market share by the declared clients yardstick held at over 60%, while its estimated share by traffic was ahead of 64%, indicating a larger share of effective clients and/or a sizeably increased share in higher-value clients. The MoviLine service closed with 690,138 clients while MoviStar enlarged its customer base by 109% to a year-end 8,362,209, beating the digital client share of other top European operators. MoviStar Activa (pre-paid) users tripled in the year while professional contracts doubled, on a 3.7 times increase in MoviStar Corporativo numbers. Residential contracts, meantime, held flat with respect to the previous year. The result is that Movistar Activa represented 82% of the net additions in the digital client base, and held on to its pre-paid market lead by offering unique features like roaming, e-mail, detailed information on internet traffic, etc., together with a wider array of tariffs and handset models. On the customer data furnished by competitor companies, we find that Telefonica Moviles has a lead of more than 4.1 million over its closest rival, and has in fact widened the gap 50.3% with respect to December 1998. As to wireless traffic, Telefonica Moviles networks channelled 13.6 billion minutes in the year, 69% more than in 1998, with data services showing particularly dynamic. Another stand-out was the four-fold increase in short message traffic, as far as a December ratio of 10.7 messages/user/month. This development bodes well for take-up of the mobile-internet convergence services set to extend their net this year (MoviStar Net, Correo Electronico MoviStar , MoviStar Datos Express, mobile portal, etc.). In a bid to tap the enormous development potential of these new services, Telefonica Moviles inaugurated a 'Centro de Desarrollo y Tecnologia' (Development & Technology center) in November 1999, and set up a specific 'Wireless Internet' unit to develop new applications and secure clients the benefits of innovative information and transactional services. Group operating revenues of 3.739 billion were 32.9% up on the previous year. Despite a 19% decline in , resulting from deep price reductions and the rise of the pre-paid format, EBITDA margin before acquisition costs held close to 60%, thanks to tight control of operating costs and economies of scale. Also, though the boom in customer numbers entailed a higher commercial spend on subscriber acquisitions, the corresponding ratio moved down almost 5% versus 1998. Net income closed the year 16.6% higher at 562.8 million. Notably, the quarterly figure of 143 million was a full 23.5% up on fourth-quarter 1998 numbers. Securing quality ratings even higher than the previous year's in the face of strong customer (85%) and traffic (69%) growth required a hefty 748.8 million investment, 37% more than in 1998. Likewise, architectures and networks were progressively put in place to ensure the company a successful transition to the e-business model in both internal and external relations. Finally, to remark the following events subsequent to the annual close: The presentation of a highly structured bid for one of the four UMTS licences shortly to be granted. The award of one of the two licences tendered for the operation of digital trunking services (TETRA). The launch of the MoviStar Plus concept, enshrining cheaper monthly charges for contract subscribers, backed by a series of initiatives aimed at encouraging customer commitment to Telefonica Moviles. This measure, whose cost impact was already considered into the year's budget, not only reinforces Telefonica Moviles' customer commitment but is also a token of its leadership vocation, pioneering a new approach to business management in a future context of more subdued growth. Telefonica Internacional Group In 1999, Telefonica Internacional consolidated its leadership in the overall Latin American telecoms market by strengthening its subsidiaries' competitive positioning in their respective countries and entering new markets. With regard to Telefonica Internacional's geographical expansion, note the award of three PCS licences in Argentina in June, enabling Telefonica de Argentina to provide mobile telephony over the entire country. In addition, Telefonica Guatemala began operating in July while mobile services were launched in Puerto Rico in September under the Movistar brand name. In 1999, Telefonica Internacional also reached agreements with Tyco and IDT to build and develop the submarine fibre-optic SAM-1 cable to connect South America, Central America and the US and to combine with Telefonica's fixed-line network in the region. SAM-1, which is the only submarine cable with these characteristics currently being constructed in the region, will be the first broadband backbone to begin operating in the area, with inter-city and end-to-end connectivity and fully open access. Phase one is scheduled to begin operating in the third quarter of 2000. The SAM-1 cable will initially have 40 Gb/s capacity, which can be increased to 1.92 Tb/s. On their own, the needs of the Telefonica subsidiaries in the region will guarantee that a large part of this capacity is taken up. We would also highlight achievements in actively managing the Latin American investments, bearing in mind the region's difficult macroeconomic year in 1999. Note the early cancellation of debts to the BNDES from the acquisition of former Telebras companies; takeover bids were launched for mobile operators in Rio of Janeiro (Telerj Celular), Espiritu Santo (Telest Celular), Bahia (Telebahia Celular) and Sergipe (Telergipe Celular); CRT Celular's capital increase; and corporate restructuring at Telesp Participacoes and its subsidiaries. On 31 December 1999, Telefonica Internacional had 18.4 million lines under management (21 million in total), representing 15.1% growth in the year. The increase in line numbers was thanks mainly to Telesp. After installing over 2.7 million lines and comfortably exceeding the goals Anatel set for 1999, it now has 8.2 million lines in service (+28.7%). We would also note the company's investments last year, which allowed above a 5 percentage point increase in the state of Sao Paulo's fixed line telephony penetration in just one year, to 24% (against 14% for Brazil overall). Despite the large number of line installations last year and the unfavourable macroeconomic environment, the waiting list rose by over 1 million lines. Also, note growth at CRT Fija (+12.5%) and Telefonica del Peru (+8.6%), which benefited from the introduction of the pre-paid product marketed under the name 'Telefono Popular' in the second half of 1998. The total number of Grupo Telefonica's mobile phone clients in Latin America rose by 103.2% to 10.5 million, of which Telefonica Internacional manages 6.5 million. Firstly, note CTC Startel's 108.2% growth, which benefited from the introduction of the Calling Party Pays system last February. The number of clients at Tele Sudeste Celular also increased considerably (+139.9%) to 1.85 million at end-1999, against the 1.5 million forecast at the start of the year. This was due to an aggressive marketing policy to expand the client base and the introduction over the year of the pre-payment card. The large increase in the client base enabled penetration in the states of Rio of Janeiro and Espiritu Santo to reach 12% (against 7% for Brazil as a whole). This faster growth will allow the group to achieve the economies of scale that are characteristic of mobile telephony ahead of schedule and so improve profit margins substantially in the short and medium terms. We also underline the growth of TCP in Argentina (+96.8%), which in the next few years should benefit from the increase in competition (award of PCS licences in 1999) and the growth potential of the market itself (the Buenos Aires region has nearly the same income per capita as Portugal but significantly less mobile telephony penetration). The other mobile phone companies that TISA manages also recorded growth of around 100%, with the exception of TDP (+41.1%). Telefonica Internacional's strategy of building up second operators in Central America has yielded very positive results. On 31 December TISA had 175,000 mobile phone clients in the region (40,000 in 1998), had increased its share of the El Salvador market to 35% and had reached 16.5% in Guatemala in just five months. Turning to fixed-line telephony, the group achieved a 40% share of the long-distance international market in El Salvador. Equity income from the Latin American shareholdings totalled Euro156 million, 53.6% less than in 1998 (-76.2% to September). These profits were severely affected by the region's recession and its currencies' widespread depreciation against the dollar throughout 1999. The 95 million book losses recorded by Telefonica CTC Chile were due mainly to: - The new tariff decree approved in August, reducing revenues by 145 million. - The 63 million increase in extraordinary expenses resulting from the restructuring of CTC's workforce, in response to the new tariff framework. - The increase in bad debt provisions to 7% of sales. - The accelerated depreciation of 23 million in December of mobile subscriber acquisition costs clients that cancelled their subscriptions. - The increase in financial expenses to 197 million as a result of higher interest rates and higher stock of debt. - The Chilean peso's depreciation against the dollar, causing a 105 million negative 'correccion monetaria'. Telefonica de posted a 10.8% fall in net profit 1999, despite a small rise in operating profit (EBITDA:+1.3%). 1999 was a year when macro-economic factors had a damaging effect on usage and the market was opened to competition. The fall in net income was basically due to non-operating headings which showed greater financial costs from the 1998 share buy-back and redundancy payments. Telefonica del Peru's net income increased by 3.5%. Revenues rose by 3.9%, thanks to the increase in usage and client numbers, while operating expenses were unchanged on 1998's levels (+0.3%). A negative 'correccion monetaria' (+31.6%) and higher financial expenses resulting from the buyback programme on 10% of shares in 1998 also reduced non-operating profit. The company also cut bad debt substantially which greatly reduced bad debt provisions compared to 1998, especially in the second half of the year. The Brazilian subsidiaries contributed 76.2 million overall to Telefonica Internacional's earnings. This amount was severely affected by the reais devaluation and the resulting negative 'correccion monetaria', which totalled around 31 million. We should add that the recorded useful life of all Telefonica's Brazilian companies' assets are now shorter as a result of the new depreciation policy adopted at the start of 1999. Turning to the mobile phone companies, note the effect of the large increase in the client base on EBITDA margins at Tele Sudeste Celular (+139.9% in the customer base), Tele Leste Celular (+98.5%) and CRT Celular (+78.3%). At Telefonica Internacional's net income level, the lower equity income from the Latin American subsidiaries and higher financial expenses were offset by a 23% rise in management fees (149.6 million) and lower taxes. The decrease in the corporate tax provision is explained by the application of provisions for depreciation of the Brazilian investments, deductible upon calculating the expense for corporate tax and eliminated in the consolidation process. Telefonica Data Group 1999 was Telefonica Data's first year as an independent global business line. In the course of the year, Telefonica Data consolidated its leadership in Spain, where it has a market share of more than 90% in the number of client connections. And, once the exchange offers for some of the Latin American subsidiaries concluded, it is likely to stand in second place in the international ranking of specialised data companies in terms of revenue volume. Telefonica's competitive advantage rests on the concepts of high capillarity and extensive distribution network, the capacity to innovate and customer loyalty, particularly the loyalty of Spain's major banking and industrial corporations. The excellent data service offered by Telefonica to its corporate clients for more than 25 years, combined with the extension and complexity of the network placed at their service, means that the degree of loyalty of the major client segment to Telefonica Data has become a solid entry barrier to our competitors. In the result of close collaboration with the national banking sector, the automatic teller network in Spain, one of Europe's largest, has approximately 36,000 tellers and some 400,000 point-of-sale terminals for automatic credit card payments. Aside from the traditional business of data communications to companies via X.25, Frame Relay and IP platforms, internet traffic is now a new element of diversification and growth. With 875 million minutes per month registered at end-1999 and around 50% annual growth, Telefonica Data has confirmed its leadership in this area, with a more than 60% market share. In the segment of small- and medium-sized firms, it is worth highlighting the success of the Internet access service for companies (Infonegocio). In the present year, the volume of connections has risen from 1,662 to 43,584, and, notably, 90% of the new connections occurred in the second half of the year, which gives an idea of the service's growth potential. In 1999 we created the operational base of our 'Multinational Group of Companies' through the launch of subsidiaries outside Spain, such as Telefonica Data Colombia. Likewise, the legal bases have been established and headway has been made, with varying degrees of scope, for the launch of subsidiaries in other countries where Grupo Telefonica was not previously present, such as Venezuela, Uruguay/Paraguay, Canada, the Caribbean, Mexico, Morocco and the United States. Through the collaboration agreement with Telefonica Internacional, in May 1999 Telefonica Data collaborated on the management of the Latin American operators' corporate business in which TISA has stakes in Sao Paulo, Chile, Argentina, Peru and Central America. The volume of the corporate business managed in the year in these countries was $643 million, of which $198 million represent revenues from data services. The most important achievement of this collaboration was the commercial and operational launch of services based on the IP network in Sao Paulo. In this same line, in 1999 it worked with Telefonica Intercontinental on the preparation of the launch of its data operations in Austria (European Telecom) and Italy (ACEA-Telefonica). Directly from Telefonica Data, the bases have been established for the operational launch of the points of presence of the global network in London, Paris, Frankfurt and Milan. Also under way is the development of infrastructure for the multiservice global network, offering global coverage wherever Telefonica Data is present. In addition, strategic alliances have been signed for the development of services with ARIBA, Hewlett-Packard and SAP, commercial alliances for the distribution of services with Microsoft, IBM and EDS, and strategic alliances for the provision of basic technologies with Lucent Technologies, Cisco and Nortel. As to its financial data, in its first year of activity as a group with a global presence Telefonica Data achieved accumulated sales of 574.7 million, representing 25.2% growth, EBITDA of 120.0 million (20% of revenues, 68% growth), and profit before interest and taxes of around 50.4 million.. Telefonica Media Group Telefonica Media has gradually strengthened its position in the sector with new acquisitions and agreements, such as those announced on 3 January 2000 with the group of investors HTM&F (Hicks, Muse, Tate & Furst), main shareholders of CEI, for the Argentinean open television channel Telefe, Radio Continental and other regional television channels. Telefonica Media also announced on 7 January 2000 its agreement with the Disney group, via the acquisition of 30% of the producer Patagonik Film group, in which the Disney group owns 30% and the Clarin group a further 30%. Likewise, Telefonica Media continued its process of corporate restructuring and asset reorganisation with a view to its upcoming IPO, grouping in Telefonica Media other media-linked stakes of Grupo Telefonica that were controlled by Telefonica Internacional: ATCO, AC Inversora, and Torneos y Competencias. Also transferred to Telefonica Media were the 22.7% stake of Grupo Telefonica in Hispasat and the 5% of the Pearson group. Other changes in the stakes of Telefonica Media occurred in the producer Lola Films, where it has enlarged its share to 70%. In addition, as announced on 14 January, the sale of 20% of Recoletos Compania Editorial to the Pearson Plc. group was carried out in December, generating capital gains of 41 million. The group is present in all stages of the chain of value of the audio-visual business, from the creation and production of contents to their sale and distribution. This gives it sufficient strategic flexibility to benefit from the expected convergence among the sectors of telecommunications, contents and information technologies. Antena3 Antena 3 remains the leading private open TV channel in Spain, with the largest audience share (an accumulated 22.8% in 1999 and 23.8% in December), moving closer to TVE's share, at a distance of only 0.8 p.p. in December. In 1999 revenues from operations were 593.3 million, up 38% compared in 1998. Operating profit reached 169.8 million, for an annual increase of 34.5%. This was explained by healthy performance in sales, the cost control policy (one of the focus of the management since Telefonica assumed the control of the company) and despite higher depreciation charges. The positive performance of financial results led to a 59.5% growth in net income, reaching 126 million. Finally, it should be recalled that Telefonica Media's stake in Antena 3 at end-1999 was 47.2 %. Via Digital At the close of 1999, Via Digital's clients numbered 440,114 marking an annual increase of 56.1% and 66,230 more clients than in September 1999. Throughout the fourth quarter, the growing trend in net additions, begun in September, quickened thanks to the improvement in sports contents, particularly broadcasts of soccer games involving both European and Spanish league games. The net additions incorporated in the fourth quarter represent nearly 52% of the estimate market's growth in this period, while Via Digital enlarged its market share by 3 p.p. to 35.0% thanks to the good headway in its share of new clients. It should be noted that Via Digital's revenues in the period January-December 1999 exceeded 123 million, up 74% against 1998, a higher percentage than the 56.1% growth in its customer base. In December 1999 a capital increase of 189.25 million was approved. It was completed in January 2000, raising total share capital to 567.75 million. With this increase, Telefonica Media, the main shareholder and responsible for the platform's management, now has a stake of 48.63%. Terra Networks Group Terra's successful stock market launch on 17 November underscores its consolidation as Europe's largest internet company in terms of market capitalisation and one of the world leaders, making it a benchmark stock in European and North American markets. Terra has continued to strengthen its market position through the strategy of gaining critical mass in each country where Terra operates. In the ISP business, Terra closed December with 1,317,233 subscribers, for an increase of more than 450,000 vis-a-vis September. Terra has acquired the internet assets of Telefonica del Peru and the internet subsidiary of CTC (CTC Internet), and, in association with International Discount Telecommunications Corp. (IDT), Terra has created a joint venture, in which Terra has a 51% share, that will run ISP services for the Spanish-speaking market in the United States. The growth of portal business is evidenced in the volume of page views, which rose to 1.147 billion in the final quarter, with 434 million page views in December alone, for an increase of 64 million pages over the previous month. Similarly, in Argentina, after the merger of the two Argentinean portals, Gauchonet and Donde.com, the Terra Argentina portal was launched, while a joint venture with IDT was created, in which Terra has a 90% stake, that has already materialised in the launch of the Terra portal for the Spanish speaking-community in the United States. In addition, the contents and services of all Terra's portals have increased, offering in turn new forms of internet access. Terra has signed an agreement to offer, on an exclusive basis, the Disney Club Blast channel in Spain and Latin America, and it now offers wide-band access (ADSL and cable) not only in Spain but also in Brazil. At the same time, it has acquired 30% of Latin America's largest auction portal, Deremate.com, and 49% of the bank Uno-e as part of its global alliance with BBVA, strengthening the strategy of e-commerce both in internet auctions and in the field of financial services. It also participates in activities with other companies of the Grupo Telefonica. Telefonica Moviles and Terra have created the first portal in Spain and Latin America for access with WAP (wireless access protocol) terminals. There is active collaboration between Terra and TPI-Paginas Amarillas, which is materialised in the joint offer of products and in the presence of the yellow pages of TPI-Paginas Amarillas in Terra's portals. The advance in activity in the final quarter of 1999 is reflected in 73% quarterly growth in revenues, representing around 40% of total annual revenues (proforma data). Year-on-year growth in revenues stands at approximately 50%. TPI - Paginas Amarillas In 1999, TPI-Paginas Amarillas has consolidated its leadership position in the Spanish yellow pages and advertising market, benefiting from the opportunity provided by the internet in these fields (a market that ranks among the lowest in Europe in revenues in terms of per capita income) and closing the year with a share of more than 6% of total advertising expenditure in Spain. It has in turn begun to expand abroad to Spanish and Portuguese-speaking countries such as Chile and Brazil. In operating terms, 1999 was a good year for the company. In the traditional segment of paper products, TPI has consolidated its leadership in the Spanish market of Yellow Pages (61 books), with 324,193 clients at end-1999, and it has also considerably increased the number of white page books published, 47 in 1999 versus 38 in 1998. Particularly notable in new products in the multimedia field is the growth of Paginas Amarillas On-line, which has become the fifth-ranking company in the internet market in terms of pages views, closing the year with more than 78 million pages views since March (of which more than 35 million occurred in the final quarter of the year), and sixth in terms of the number of visits, with more than 3.3 million accumulated since March (more than 1.6 million in the fourth quarter). In Paginas Amarillas Habladas (talking yellow pages), it is worth noting that the number of calls since march accounted for 932,217. When understanding the results of TPI-Paginas Amarillas, various accounting criteria for revenues and expenses should be borne in mind: - In Paginas Amarillas, the revenues from advertising and costs directly associated with each telephone book are recognised at the time of the book's publication. - In Paginas Blancas, the revenues generated by advertising are recognised at different times, depending on whether it is Telefonica or TPI which makes the sale. If it is Telefonica, the revenues are recognised as they are reported by Telefonica during the period the book is in effect. If TPI makes the sale, it is recognised upon the book's publication. Costs are recognised at the time of publication, except the cost of sale, which Telefonica passes on to TPI and they are recorded monthly in the results. Paginas Amarillas On-line applies the same criterion as Paginas Amarillas. In Paginas Amarillas Habladas, to 1998 the revenues and expenses arising prior to the inclusion of the advertisement in the data bases were accrued monthly throughout the period of the contracts' duration, and the other revenues and expenses generated by traffic were recorded in the profit and loss account on an accrual basis. In 1999 they were entered in the accounts at the time of the advertisement's publication. The impact on the 1999 profit and loss account as a result of this change in criterion is 318,536. Because of these accounting criteria, it is hard to compare results from one quarter to the next, as they depend on the timetable of the telephone books' publication. In addition, given the greater concentration of the telephone books' publication at end-year, the quarterly results cannot be extrapolated to the end of the year. Taking into account these criteria for the recording of revenues and expenses by product, it should be noted that TPI's revenues grew 28.5% in 1999 to 334.8 million. This growth is explained by the good performance of paper products, which rose 18.5% with respect to the previous year to 305.8 million. Revenues from multimedia products rose 469.4% in 1999 to 5.2 million, up from 0.9 million in 1998. Paginas Amarillas On-line registered 198.2% growth in revenues to 2.7 million. This advance is partly explained by the good response to the company's new internet developments and initiatives. The number of paying clients increased from 157 in February to 17,000 at end-year. Paginas Amarillas Habladas in turn registered revenues of 2.5 million, with more than 42,500 clients at the close of 1999. In expenses, the 15.8% increase for the whole of the year stems from the higher costs associated with the publication of a larger number of telephone books, including higher production costs, growth in personnel costs (14.4%), marketing expenses (43.3%) and the higher commissions paid to salespersons owing to the greater volume of sales. The overall effect of revenues and expenses left the company's EBITDA at 108.3 million, up 58.6% vis-a-vis 1998. But the most notable development is the improvement of the group's EBITDA margin, which went from 26.2% to 32.2%. This primarily reflects the growth of multimedia products, and even though they still represent a small percentage of the group's revenues, market trends signal their importance in the future. Net income was 82.8 million, 93.0% more than in 1998. This reflects the positive impact of extraordinary profits of 20.5 million from the sale of Venturini, Estratel and Doubleclick, as well as the extraordinary expenses derived from the cancellation of the previous contract of Paginas Blancas with Telefonica. Had these extraordinary circumstances not arisen, the group's net income would have grown by around 57%. In 1999 TPI expanded its international activity in Latin America. In Brazil, in conjunction with Telefonica Internacional, it created Telefonica Publicidade e Informacao S.L., in which it has a 51% stake. To date it has signed contracts with the operators Telesp and CTBC whereby it becomes the publisher for the sale, publication and distribution of the LOTG (white pages) in Sao Paolo and Rio Grande do Sul. On the basis of these contracts, in 1999 it published a total of 12 joint telephone books with yellow and white pages and nine street guides. The company obtained revenues of 6.2 million. Meanwhile, after the close of the year, it took a controlling stake in the Chilean company Publiguias. The move will be implemented through the acquisition of 51% of a joint company with TISA, which controls 51% of Publiguias via TPI. This agreement is expected to materialise at the close of the first quarter of 2000. The main source of revenues of Publiguias is advertising, which it sells in its paper products, and it also has an internet version, audiotext support for paper advertisements, and a telephone assistance service, in addition to the advertising management of telephone booths for Telefonica CTC Chile. Telefonica Intercontinental Telefonica Intercontinental, a wholly owned subsidiary of TelefOnica S.A., is the business line in charge of developing investment projects in countries other than Spanish- and Portuguese-speaking countries. The company started operations in February 1999 with the acquisition of 100% of European Telecom, specialised in the sale and distribution of voice and data services in Austria. Since then the company has continued its expansion process, consolidating its position as the country's second alternative operator, enlarging its client base by 254% to a total of 16,552 and increasing its sales 418% to 16 million. In 1999 the company has advanced in the development of its network infrastructure as a part of its growth process and is working on the development of optic fibre rings in six large cities in Austria, the introduction of an IP network and complementary radioelectric access services, while at the same time considering the rental possibilities of local loops. In June an agreement was signed for the creation of Telefonica Acea, a joint company of Acea Spa and Telefonica, for the development of the second telecom network to provide voice, data and internet services in the Rome area and Lazio province. It was constituted as a company in October, with an initial investment of 200 million and a calendar for the start-up of operations in the first quarter of 2000. Notably, Acea Spa recently obtained a licence to provide telephone services throughout Italy, thereby reinforcing the range of services offered in the region of Lazio. The third operation was consolidated in July via the award of the second mobile telephone licence (GSM-900) in Morocco to the consortium Medi Telecom, led by Telefonica Intercontinental and with the participation of Portugal Telecom and its Moroccan partners BMCE, Caisse de Depots and Groupe AKWA (Afriquia). The company's business plan envisages an investment of 226 million and the direct creation of 1,100 jobs for the period 1999-2002. The service is scheduled to be launched in March 2000 under the brand name Meditel. On 22 December, Telefonica's Board of Directors authorised Telefonica Intercontinental to take part in various tenders in the main European countries for the award of the new third-generation mobile telephone licences (UMTS). Atento In 1999 Telefonica launched Atento, a new business line with global coverage that offers call center services. Atento operates with the best and most innovative technology to guarantee the performance and convergence of telecommunications and data-processing in serving clients, offering the best prices on the market via a complete catalogue of global services. The externalisation of clients' call center activity via Atento allows them to concentrate their efforts and resources on their own business and final customers, avoiding the need for major investments and the rapid technological obsolescence which arise in this type of infrastructure. Atento handles the management of human resources and ensures the security of the infrastructure and data, benefiting from the economies of scale created in business of this type, which are then passed on to the services offered. Most notable among the services offered by Atento are telemarketing, spanning both inbound (information services, sales and customer assistance) and outbound (sales, payments management, market research), value-added services (capture and recruitment of personnel, management and control of call centers and consulting services) and services focusing on the research and management of clients' data bases. At end-1999 Atento was already operating in Spain, Brazil, Chile, El Salvador, Guatemala, Peru and Puerto Rico, and in 2000 it will continue to expand its business to other countries such as Costa Rica, Venezuela, Argentina, Mexico, Colombia, Morocco and several European countries. Atento's operating capacity is reflected in the number of positions of its call centers, which in December 1999 stood at 13,500. FOR MORE INFORMATION CONTACT: Departamento de Relaciones con Inversores. Gran Via 28, planta 3a. 28013 Madrid. Tel: 91- 584 47 00 / 584 47 02 / 584 03 06. Fax: 91- 531 99 75. E-mail: Francisco.Blanco@telefonica.es E-mail: jaime.nicolasmoure@telefonica.es E-mail: mariano.g.oliva@telefonica.es www.telefonica.es MORE TO FOLLOW QRRKKCKKKBKDPBB
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