Customer Level
Vodafone Group PLC
7 September 2000
VODAFONE FIRST TO 10 MILLION CUSTOMERS IN THE UK
Vodafone UK today announces that it has connected its 10 millionth
customer just 15 years, 8 months and 1 week since it launched the
UK's first mobile phone network on 1 January 1985, confirming its
position as the UK's most popular mobile phone network. Nearly one
in five of the nation's population now owns a mobile phone connected
to the Vodafone network.
'Today marks another major milestone in the history of Vodafone and
another significant first for us,' commented Peter Bamford, Chief
Executive of Vodafone UK. 'It took Vodafone nearly nine years to
reach its first million customers and another five years to reach 5
million customers, but in the last 20 months, Vodafone's five million
customers have doubled to 10 million.'
'We are very proud to have reached this figure,' he continued, 'And
would like to thank all our customers for helping Vodafone to achieve
such a momentous landmark.'
Since the launch of its network in 1985, Vodafone has connected an
average of 1,748 customers per day, with the last million customers
being connected in just under 4 months - the equivalent of 8,300
customers a day, or one customer every 10 seconds! During this time
two other significant milestones have been reached with a record 6
million text messages being sent in one day across the Vodafone
network in August and approximately 50 million Vodafone voice calls
being made daily as from 1 September 2000.
Over 60% of its 10 million UK customers are connected to Vodafone's
prepay service, Pay as you Talk. The phenomenal growth in mobile
phone usage can be largely attributed to prepay phones, first
introduced in the UK by Vodafone in 1997. With the advent of prepay,
mass market distribution of mobile phones became a reality with high
street multiple retailers, supermarkets, post offices, newsagents,
convenience stores and even petrol stations throughout the country
stocking them. Vodafone now has approximately 12,000 retail outlets
nation-wide, including almost 300 of its own Vodafone retail stores,
selling its Pay as you Talk prepay service, as well as 60,000 outlets
stocking its prepay 'Top-Up' cards - all of which have assisted
Vodafone in achieving its 10 millionth customer. Throughout this
period of dramatic growth in consumer customers, Vodafone has
continued to maintain its traditional leadership in the provision of
mobile phone services to the corporate market.
In addition to the impact of the prepay revolution on the sale of
mobile phones, consistent reductions in the cost of owning and
running a mobile have also further stimulated growth, contributing to
Vodafone's 10 million customers. Vodafone's latest reduction in
price plans for account customers introduced on 1 September this year
was the fifth cut in costs over the last 3 years and amounts to a
typical reduction of over 50% in Vodafone call costs and line rental
over that period.
Beginning its existence as a subsidiary of Racal Telecom in 1982 in a
single building in Newbury, Berkshire and employing just 5 people,
Vodafone Group has grown in to the UK FTSE's largest company,
employing over 10,500 people in the UK alone. Also the world's
leading mobile telecommunications company, Europe's largest company
and one of the top 10 companies in the world, the Vodafone Group now
has interests in operations in 25 countries on 5 continents employing
almost 105,000 staff world-wide, with a market capitalisation of
approximately £180 billion.
For further information contact:
Terry Barwick, Director of Corporate Affairs
Tim Brown, Investor Relations Director
Melissa Stimpson, Senior Investor Relations Manager
Mike Caldwell, Corporate Communications Director
At Vodafone Group Plc
Telephone: +44 (0) 1635 33251
Lulu Bridges
Tavistock Communications
Telephone: + 44 (0) 20 7600 2288