Key Performance Indicators
Vodafone Group PLC
29 July 2002
29 July 2002
VODAFONE ANNOUNCES POSITIVE START TO THE YEAR
Vodafone Group Plc ('Vodafone') today announces key performance indicators for
the first quarter ended 30 June 2002. The main highlights are:
• Increase in customer base to 103.9 million, including over 1.4 million
organic net additions in the quarter
• ARPU showed the expected uplift especially in the key markets of the
UK and Germany
• Data revenue rose to 14% of service revenues for the Group's
controlled operations in June and to over 12% for the year
Sir Christopher Gent, Chief Executive of Vodafone, commented: 'These KPI's show
a positive start to the year and are in line with the expectations that were
indicated at our full year results, with an expected initial uplift in ARPU,
primarily from an improvement in activity levels. Data continues to improve,
both as a percentage and absolutely, even before the launch of new services
later this year.'
Customer Growth
Overall, over 2.7 million registered proportionate customers were added in the
quarter, including 1.3 million from stake changes, bringing the total registered
proportionate base to 103.9 million.
Net customer growth in the quarter was partially offset by the necessary and
expected disconnection in some major European markets of non-revenue earning
handsets.
The overall customer mix continues to improve, particularly in Germany and the
UK, with contract rising to 44% and to 39% of the base respectively.
Activity levels for the Group's controlled operations improved from 92% last
quarter to 93% this quarter, largely due to the expected increase in prepaid
churn in Germany and the UK.
Registered Blended ARPU
Registered blended ARPU in several markets, including the UK and Germany, showed
an anticipated uplift, principally from improving activity levels.
Data as a Percentage of Service Revenues
Data as a percentage of service revenues continues to increase, exceeding 12% in
the year to June and reaching 14% in the month of June for the Group's
controlled operations. Improvements in data, both as a proportion and
absolutely, were recorded in all major markets.
- ends -
For further information:
Vodafone Group
Tim Brown, Group Corporate Affairs Director
Melissa Stimpson, Head of Group Investor Relations
Bobby Leach, Head of Group Financial Media Relations
Darren Jones, Senior Investor Relations Manager
Tel: +44 (0) 1635 673310
Tavistock Communications
Lulu Bridges / John West
Tel: +44 (0) 20 7600 2288
VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES
QUARTERLY PROPORTIONATE NET CUSTOMER ADDITIONS - 31 MARCH 2002 TO 30 JUNE 2002
CUSTOMER BASE
PERCENTAGE AT START NET STAKE CHANGES 2 AT END PERCENTAGE
COUNTRY OPERATOR OWNERSHIP 1 OF PERIOD ADDITIONS OF PERIOD PREPAID 4
(%) (thousands) (thousands) (thousands) (thousands) (%)
NORTHERN EUROPE
UK Vodafone 100.0 13,186 (177) - 13,009 61
Ireland Vodafone 100.0 1,704 - - 1,704 71
Netherlands Vodafone 70.0 2,289 (4) - 2,285 63
Sweden Vodafone 71.1 827 * - * *
Others 5,000 * - * *
TOTAL 23,006 (64) - 22,942 56
CENTRAL EUROPE
Germany Vodafone 99.8 21,434 (90) 1 21,345 56
Hungary Vodafone 68.3 330 49 49 428 91
Others 1,567 62 - 1,629 42
TOTAL 23,331 21 50 23,402 53
SOUTHERN EUROPE
Greece Vodafone 51.9 1,539 39 - 1,578 72
Italy Vodafone Omnitel 76.6 13,560 204 1 13,765 91
Malta Vodafone 80.0 122 - - 122 92
Portugal Vodafone 50.9 1,445 24 - 1,469 74
Spain Vodafone 93.8 7,241 90 172 7,503 54
Albania Vodafone 76.4 130 36 - 166 98
Others 438 32 - 470 64
TOTAL 24,475 425 173 25,073 78
AMERICAS
United Verizon Wireless 3 44.2 13,081 324 - 13,405 6
States
Others 689 71 - 760 83
TOTAL 13,770 395 - 14,165 12
ASIA PACIFIC
Japan J-Phone Vodafone 69.7 8,496 301 - 8,797 5
Australia Vodafone 100.0 2,050 20 97 2,167 38
New Zealand Vodafone 100.0 1,095 33 - 1,128 78
Others 1,685 155 978 2,818 57
TOTAL 13,326 509 1,075 14,910 50
MIDDLE EAST AND AFRICA
Egypt Vodafone 60.0 1,031 59 - 1,090 85
Others 2,197 85 - 2,282 84
TOTAL 3,228 144 - 3,372 84
GROUP TOTAL 101,136 1,430 1,298 103,864 51
1. All ownership percentages are stated as at 30 June 2002 and exclude
options, warrants or other rights or obligations of Vodafone Group Plc to
increase or decrease ownership in any venture. Ownership interests have been
rounded to the nearest tenth of one percent.
2. Represents the acquisition of certain minority interests in Vodafone
AG (formerly Mannesmann AG) during the period and stake increases in Vodafone
Spain from approximately 91.6% to 93.8%, Vodafone Australia from 95.5% to 100%
and China Mobile from approximately 2.2% to 3.4%.
3. The Group's proportionate customer base has been adjusted for Verizon
Wireless's proportionate ownership of its customer base across all its network
interests of approximately 98.3%. In the absence of acquired interests, this
proportionate ownership will vary slightly from quarter to quarter dependent on
the underlying mix of net additions across each of these networks.
4. Prepaid customer percentages are calculated on a venture basis.
* Listed subsidiary still to report.
VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES
CONTROLLED ACTIVE CUSTOMER INFORMATION AS AT 30 JUNE 2002
CONTROLLED ACTIVE 1 CONTROLLED
COUNTRY OPERATOR PREPAID CONTRACT TOTAL INACTIVE
(%) (%) (%) (%)
NORTHERN EUROPE
UK Vodafone 87 98 91 9
Ireland Vodafone 100 98 99 1
Netherlands Vodafone 89 99 92 8
Sweden Vodafone (a) * * * *
TOTAL 89 97 92 8
CENTRAL EUROPE
Germany Vodafone 91 94 92 8
Hungary Vodafone (a) 94 95 94 6
TOTAL 91 94 92 8
SOUTHERN EUROPE
Greece Vodafone 73 92 78 22
Italy Vodafone Omnitel 93 92 93 7
Malta Vodafone 94 98 94 6
Portugal Vodafone * * * *
Spain Vodafone 89 95 92 8
Albania Vodafone 2 N/A N/A N/A N/A
TOTAL 90 94 91 9
ASIA PACIFIC
Japan J-Phone Vodafone 2 N/A N/A 99 1
Australia Vodafone 88 95 92 8
New Zealand Vodafone 95 100 96 4
TOTAL 92 95 98 2
MIDDLE EAST AND AFRICA
Egypt Vodafone (a) 94 96 94 6
TOTAL 94 96 94 6
CONTROLLED GROUP TOTAL 90 95 93 7
1. Active customers are defined as customers who have made or received a
chargeable event in the last three months or, where information is not
available, defined as customers who have made a chargeable event in the last
three months (indicated by (a)).
2. No customer activity information is presently available in Albania,
where network services commenced in August 2001. In Japan, customer activity
information is only presently available on a total customer basis.
* Listed subsidiary still to report.
VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES
MONTHLY REGISTERED BLENDED ARPU FOR THE 15 MONTHS TO 30 JUNE 2002
Country Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
Germany EUR 24 25 25 26 26 25 26 24 24 25 23 25 25 27 26
Italy EUR 28 29 30 31 30 28 29 27 28 29 26 30 28 29 29
Japan JPY 8,100 7,600 7,700 7,500 8,100 7,800 7,400 7,800 7,600 7,500 7,200 7,600 7,300 7,400 7,200
United Kingdom GBP 22 24 23 23 24 23 24 23 22 23 22 24 23 25 23
ARPU INFORMATION FOR THE 12 MONTH PERIOD TO 30 JUNE 2002
ARPU 1
COUNTRY OPERATOR LOCAL REGISTERED REGISTERED REGISTERED
CURRENCY PREPAID CONTRACT TOTAL
NORTHERN EUROPE
UK Vodafone GBP 119 544 278
Ireland Vodafone EUR 308 1,067 523
Netherlands Vodafone EUR * * *
Sweden Vodafone SEK * * *
CENTRAL EUROPE
Germany Vodafone EUR 115 550 302
Hungary Vodafone HUF 40,380 189,327 54,193
SOUTHERN EUROPE
Greece Vodafone EUR * * *
Italy Vodafone Omnitel EUR 296 780 345
Malta Vodafone MTL 93 906 163
Portugal Vodafone EUR * * *
Spain Vodafone EUR 146 641 372
ASIA PACIFIC
Japan J-Phone Vodafone JPY N/A N/A 90,302
Australia Vodafone AUD 332 873 680
New Zealand Vodafone NZD 294 1,826 642
MIDDLE EAST AND AFRICA
Egypt Vodafone EGP 750 3,057 1,029
1. ARPU is calculated for the 12 month period to 30 June 2002 and
excludes handset revenues and connection fees.
* Listed subsidiary still to report
VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES
NON-VOICE SERVICES AS A PERCENTAGE OF SERVICE REVENUES
PROPORTIONATE BASIS
12 MONTHS TO 30 JUNE 2002 JUNE 2002 (MONTH ONLY)
COUNTRY OPERATOR MESSAGING INTERNET TOTAL MESSAGING INTERNET TOTAL
DATA DATA DATA DATA DATA DATA
NORTHERN EUROPE
UK Vodafone 11.5% 1.1% 12.6% 13.2% 1.1% 14.3%
Others 7.3% 0.3% 7.6% 8.7% 0.5% 9.2%
TOTAL 9.7% 0.7% 10.4% 11.2% 0.8% 12.0%
CENTRAL EUROPE
Germany Vodafone 14.2% 0.6% 14.8% 14.8% 0.8% 15.6%
Others 7.0% 0.4% 7.4% 7.2% 0.5% 7.7%
TOTAL 13.3% 0.6% 13.9% 13.9% 0.7% 14.6%
SOUTHERN EUROPE
Italy Vodafone Omnitel 9.2% 0.2% 9.4% 10.1% 0.3% 10.4%
Others 7.8% 0.2% 8.0% 8.4% 0.2% 8.6%
TOTAL 8.6% 0.1% 8.7% 9.3% 0.2% 9.5%
AMERICAS
United States Verizon Wireless 0.1% 0.5% 0.6% 0.3% 0.6% 0.9%
Others - - - - - -
TOTAL 0.1% 0.5% 0.6% 0.3% 0.6% 0.9%
ASIA PACIFIC
Japan J-Phone Vodafone 6.1% 10.5% 16.6% 7.5% 12.4% 19.9%
Others 6.8% 0.3% 7.1% 7.9% 0.3% 8.2%
TOTAL 6.2% 8.6% 14.8% 7.6% 10.2% 17.8%
MIDDLE EAST AND AFRICA 3.5% - 3.5% 3.3% - 3.3%
PROPORTIONATE GROUP TOTAL 7.5% 2.0% 9.5% 8.4% 2.5% 10.9%
STATUTORY BASIS
CONTROLLED GROUP TOTAL 9.8% 2.3% 12.1% 10.5% 3.5% 14.0%
This information is provided by RNS
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