Key Performance Indicators
Vodafone Group Plc
28 July 2003
28 July 2003
VODAFONE ANNOUNCES STRONG FIRST QUARTER PERFORMANCE
Vodafone Group Plc ('Vodafone') announces today key performance indicators for
the quarter ended 30 June 2003. The main highlights are:
• Increase in proportionate customer base to 122.7 million, including
2.5 million organic net additions in the quarter
• Blended annual ARPU up €4 to €351 in Italy, up £5 to £297 in the UK,
stable at €313 in Germany and down Yen 976 at Yen 86,183 in Japan, compared to
March 2003
• Data revenue increased to 15.0% of controlled service revenues for the
year to June 2003
• Vodafone live! customers at end of June of 1.75 million, with over
580,000 in Germany, over 420,000 in the UK and over 300,000 in Italy
• Vodafone Mobile Connect Card sales over 80,000 at the end of June and
over 100,000 today
Sir Christopher Gent, Chief Executive of Vodafone, commented: 'These figures
demonstrate continued strong operational performance and are in line with or
slightly better than our expectations when we provided our outlook for the
financial year. In particular, we are well on track to achieve more than 10%
growth in average proportionate customers and a similar growth in revenues. We
are also encouraged with the progress of Vodafone live! where today we have more
than 2 million customers and expect further adoption and usage from the
forthcoming wider range of lower priced handsets.'
Customer Growth
In total, 3 million registered proportionate customers were added in the
quarter, including over 0.5 million from stake changes. The total proportionate
base has increased to 122.7 million, up over 18% on June last year.
Proportionate net additions in Germany of 321,000 and in Italy of 136,000
demonstrate a strong competitive performance in those markets. Following the
Competition Commission's ruling, Vodafone UK reduced contract subsidies and
increased prepay tariffs, which resulted in net additions of 13,000. In the UK,
the acquisition of Cellular Operations has increased the proportion of contract
customers directly managed by Vodafone from 57% to 63%.
Active customers in the Group's controlled businesses were unchanged at 93% of
total customers.
Registered Blended ARPU
Blended ARPU in the UK increased to £297 for the year to June 2003, up from £292
for the year to March 2003, with both prepay and contract ARPU improving as a
result of increased usage as well as tariff changes in prepay.
In Italy, blended ARPU increased from €347 to €351, driven by an increased focus
on higher value customers, particularly in the corporate segment. Blended ARPU
in Germany remained stable at €313 reflecting the continuing popularity amongst
new customers of lower usage, but lower subsidy, contract tariffs.
In Japan, blended ARPU continues to reduce as expected, in part due to the
success of the prepay offering as well as penetration in the Japanese market
surpassing 60%.
Data as a percentage of service revenues
For the Group's controlled operations, data as a percentage of service revenues
continues to grow, increasing to 15% for the year to June 2003, up from 14.6%
for the year to March. Data in the month of June 2003 was 15.3%, up from 14% in
June 2002.
- ends -
For further information:
Vodafone Group
Tim Brown, Group Corporate Affairs Director
Tel: +44 (0) 1635 673310
Investor Relations
Melissa Stimpson
Darren Jones
Tel: +44 (0) 1635 673310
Media Relations
Bobby Leach
Ben Padovan
Tel: +44 (0) 1635 673310
Tavistock Communications
Lulu Bridges
John West
Tel: +44 (0) 20 7600 2288
Cautionary note regarding forward looking statements
This release contains certain 'forward-looking statements' with respect to the
Group's expectations regarding customer and revenue growth and the usage of our
service offerings. By their nature, forward-looking statements are inherently
predictive, speculative and involve risk and uncertainty because they relate to
events and depend on circumstances that will occur in the future. There are a
number of factors that could cause actual results and developments to differ
materially from those expressed or implied by these forward-looking statements.
Some of the factors which may cause actual results to differ from these
forward-looking statements can be found by referring to Risk Factors and
Cautionary Statement Regarding Forward Looking Statements in our Annual Report
and Accounts on Form 20-F for the year ended 31 March 2003.
VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES
PROPORTIONATE NET CUSTOMERS - 1 APRIL 2003 TO 30 JUNE 2003
CUSTOMER BASE
PERCENTAGE AT 1 APRIL NET STAKE AT 30 JUNE
COUNTRY OWNERSHIP 2003 ADDITIONS CHANGES 2003 PREPAID
(Note 1) (Note 2) (Note 3) (Note 4)
(%) (000s) (000s) (000s) (000s) (%)
NORTHERN EUROPE
UK 100.0% 13,300 13 - 13,313 59%
Ireland 100.0% 1,740 25 - 1,765 71%
Netherlands 99.8% 3,183 45 84 3,312 58%
Sweden 99.1% 1,313 18 - 1,331 30%
Others 6,909 99 - 7,008 51%
TOTAL 26,445 200 84 26,729 55%
CENTRAL EUROPE
Germany 100.0% 22,940 321 - 23,261 53%
Hungary 87.9% 799 109 44 952 87%
Others 1,858 - - 1,858 45%
TOTAL 25,597 430 44 26,071 52%
SOUTHERN EUROPE
Italy 76.8% 14,908 136 - 15,044 92%
Albania 83.0% 322 39 3 364 97%
Greece 65.4% 2,166 159 48 2,373 71%
Malta 80.0% 130 (4) - 126 91%
Portugal 100.0% 2,912 42 175 3,129 73%
Spain 100.0% 9,096 88 - 9,184 57%
Others 537 15 - 552 64%
TOTAL 30,071 475 226 30,772 78%
AMERICAS
United 44.3% 14,792 540 - 15,332 7%
States (Note 5)
Others (Note 6) 703 (28) - 675 83%
TOTAL 15,495 512 - 16,007 11%
ASIA PACIFIC
Japan 69.7% 9,702 333 - 10,035 7%
Australia 100.0% 2,564 29 - 2,593 52%
New 100.0% 1,289 60 - 1,349 78%
Zealand
Others (Note 6) 4,129 179 - 4,308 61%
TOTAL 17,684 601 - 18,285 56%
MIDDLE EAST AND AFRICA
Egypt 67.0% 1,358 86 165 1,609 83%
Others 3,059 154 - 3,213 87%
TOTAL 4,417 240 165 4,822 86%
GROUP TOTAL 119,709 2,458 519 122,686 54%
1. All countries now operate under the Vodafone brand with the exception of the
United States (Verizon Wireless) and Japan (J-Phone Vodafone).
2. All ownership percentages are stated as at 30 June 2003 and, subject to (6)
below, exclude options, warrants or other rights or obligations of Vodafone
Group Plc to increase or decrease ownership in any venture. Ownership
interests have been rounded to the nearest tenth of one percent.
3. Represents stake increases in Vodafone Netherlands from 97.2% to 99.8%,
Vodafone Hungary from 83.8% to 87.9%, Vodafone Greece from 64.0% to 65.4%,
Vodafone Portugal from 94.4% to 100.0%, Vodafone Albania from 82.4% to 83.0%
and Vodafone Egypt from 60.0% to 67.0%.
4. Prepaid customer percentages are calculated on a venture basis. At 30 June
2003, there were 305.2 million total venture customers.
5. The Group's proportionate customer base has been adjusted for Verizon
Wireless's proportionate ownership of its customer base across all its
network interests of approximately 98.4% at 30 June 2003. In the absence
of acquired interests, this proportionate ownership will vary slightly from
quarter to quarter dependent on the underlying mix of net additions across
each of these networks.
6. At 30 June 2003, the Group had agreed to sell, subject to conditions, its
34.5% stake in Group Iusacell, S.A. de C.V. (Mexico) and its 20.8% interest
in RPG Cellular Services (India). Group total proportionate customers at
30 June 2003 includes 675,000 and 37,000 proportionate customers
respectively for these markets.
VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES
CONTROLLED ACTIVE CUSTOMER INFORMATION AS AT 30 JUNE 2003
CONTROLLED ACTIVE
(Note 1)
COUNTRY PREPAID CONTRACT TOTAL
(%) (%) (%)
NORTHERN EUROPE
UK 88% 95% 91%
Ireland 100% 100% 100%
Netherlands 92% 99% 95%
Sweden 97% 95% 95%
TOTAL 91% 96% 93%
CENTRAL EUROPE
Germany 91% 94% 93%
Hungary* 88% 97% 89%
TOTAL 91% 94% 92%
SOUTHERN EUROPE
Italy 94% 93% 93%
Albania 94% 96% 94%
Greece 73% 95% 79%
Malta 99% 98% 99%
Portugal 83% 99% 87%
Spain 92% 94% 93%
TOTAL 91% 95% 91%
ASIA PACIFIC
Japan (Note 2) N/A N/A 98%
Australia 92% 92% 92%
New Zealand 97% 100% 97%
TOTAL 94% 93% 97%
MIDDLE EAST AND AFRICA
Egypt* 97% 100% 97%
TOTAL 97% 100% 97%
CONTROLLED GROUP TOTAL 91% 95% 93%
1. Active customers are defined as customers who have made or received a
chargeable event in the last three months or, where information is not
available, defined as customers who have made a chargeable event in the last
three months (indicated by *).
2. Customer activity information for Japan is only available on a total
customer basis.
CONTROLLED ACTIVE CUSTOMER INFORMATION - HISTORY
CONTROLLED ACTIVE CUSTOMERS AS AT
COUNTRY JUNE SEPTEMBER DECEMBER MARCH JUNE
2002 2002 2002 2003 2003
(%) (%) (%) (%) (%)
Germany 92 92 92 92 93
Italy 93 94 95 95 93
Japan 99 99 99 98 98
UK 91 93 92 91 91
Controlled Total 93 94 94 93 93
VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES
MONTHLY REGISTERED BLENDED ARPU FOR THE 15 MONTHS TO 30 JUNE 2003
Country Apr May Jun Jul Aug Sep Oct Nov
2002 2002 2002 2002 2002 2002 2002 2002
Germany EUR 25.2 26.5 26.5 27.9 27.7 26.8 27.4 25.4
Italy EUR 27.9 29.4 28.9 31.9 28.6 29.0 29.3 28.0
Japan JPY 7,310 7,400 7,160 7,670 7,410 7,180 7,350 7,120
UK1 GBP 22.9 24.6 22.7 24.9 24.7 24.9 25.5 24.3
Country Dec Jan Feb Mar Apr May Jun
2002 2003 2003 2003 2003 2003 2003
Germany EUR 25.4 25.6 23.2 25.8 25.4 26.2 26.1
Italy EUR 29.5 29.3 26.5 29.1 29.4 30.1 30.7
Japan JPY 7,360 7,120 6,840 7,270 7,050 7,040 6,850
UK1 GBP 23.5 24.7 23.4 25.6 24.4 25.2 25.5
ARPU INFORMATION FOR THE 12 MONTH PERIOD TO 30 JUNE 2003
ARPU
(Note 2)
COUNTRY REGISTERED REGISTERED REGISTERED
CURRENCY PREPAID CONTRACT TOTAL
NORTHERN EUROPE
UK (Note 1) GBP 128 533 297
Ireland EUR 345 1,098 565
Netherlands EUR 176 871 449
Sweden SEK 915 6,138 4,610
CENTRAL EUROPE
Germany EUR 131 509 313
Hungary HUF 43,263 175,307 58,300
SOUTHERN EUROPE
Italy EUR 302 833 351
Malta MTL 89 903 155
Portugal EUR 179 682 324
Spain EUR 159 630 368
ASIA PACIFIC
Japan JPY N/A N/A 86,183
Australia AUD 295 874 607
New Zealand NZD 319 1,866 666
MIDDLE EAST AND AFRICA
Egypt EGP 677 2,899 1,025
ARPU - HISTORY
REGISTERED TOTAL ARPU FOR THE 12 MONTH PERIOD TO
COUNTRY JUNE SEPTEMBER DECEMBER MARCH JUNE
CURRENCY 2002 2002 2002 2003 2003
Germany EUR 302 308 312 313 313
Italy EUR 345 345 347 347 351
Japan JPY 90,302 89,193 88,238 87,159 86,183
UK (Note 1) GBP 278 282 287 292 297
1. During the period from 1 October 2002 to 31 March 2003, Vodafone UK operated
under interim commercial terms with one of its service providers. Final
terms were agreed in April 2003. Recognising revenues on a consistent basis
during the interim period to the bases before and after this period would
result in additional service revenues of £74 million. For consistency and
comparability purposes, these revenues have been included in the calculation
of UK ARPU but have been excluded from Group turnover in accordance with UK
GAAP.
The impact of the inclusion of these amounts has been to increase ARPU for
the 12 months to 31 December 2002, 31 March 2003 and 30 June 2003 from
£284, £286 and £291 to £287, £292 and £297 respectively.
2. ARPU is calculated as total revenues excluding handset revenues and
connection fees divided by the weighted average number of customers during
the period.
VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES
NON-VOICE SERVICES AS A PERCENTAGE OF SERVICE REVENUES
PROPORTIONATE BASIS
12 MONTHS TO 30 JUNE 2003 JUNE 2003 (MONTH ONLY)
COUNTRY MESSAGING DATA TOTAL MESSAGING DATA TOTAL
NORTHERN EUROPE
UK (Note 1) 13.6% 1.1% 14.7% 13.2% 1.4% 14.6%
Others 9.8% 0.6% 10.4% 9.6% 0.9% 10.5%
TOTAL 11.8% 0.9% 12.7% 11.3% 1.1% 12.4%
CENTRAL EUROPE
Germany 15.8% 0.9% 16.7% 15.8% 1.1% 16.9%
Others 8.9% 1.4% 10.3% 9.8% 1.7% 11.5%
TOTAL 15.0% 1.0% 16.0% 15.0% 1.2% 16.2%
SOUTHERN EUROPE
Italy 11.2% 0.6% 11.8% 11.8% 0.7% 12.5%
Others 9.5% 0.4% 9.9% 9.7% 0.6% 10.3%
TOTAL 10.4% 0.5% 10.9% 10.7% 0.7% 11.4%
AMERICAS
United States 0.6% 0.8% 1.4% 0.8% 0.9% 1.7%
Others 0.1% - 0.1% 0.1% - 0.1%
TOTAL 0.6% 0.8% 1.4% 0.8% 0.9% 1.7%
ASIA PACIFIC
Japan 7.5% 13.4% 20.9% 7.6% 14.2% 21.8%
Others 9.6% 0.8% 10.4% 11.4% 1.3% 12.7%
TOTAL 8.0% 10.6% 18.6% 8.5% 11.3% 19.8%
MIDDLE EAST AND 3.9% - 3.9% 4.6% - 4.6%
AFRICA
PROPORTIONATE GROUP
TOTAL 9.2% 2.5% 11.7% 9.5% 2.6% 12.1%
STATUTORY BASIS
CONTROLLED GROUP
TOTAL 11.3% 3.7% 15.0% 11.5% 3.8% 15.3%
NON-VOICE SERVICES AS A PERCENTAGE OF SERVICE REVENUES - HISTORY
12 MONTHS TO
COUNTRY JUN SEP DEC MAR JUN
2002 2002 2002 2003 2003
Germany 14.8% 15.4% 16.1% 16.4% 16.7%
Italy 9.4% 10.1% 10.7% 11.3% 11.8%
Japan 16.6% 18.1% 19.3% 20.3% 20.9%
UK1 12.6% 13.2% 13.9% 14.4% 14.7%
Proportionate
Total 9.5% 10.1% 10.7% 11.3% 11.7%
Statutory Total 12.1% 13.2% 13.9% 14.6% 15.0%
JUNE 2003 (MONTH ONLY)
COUNTRY JUN SEP DEC MAR JUN
2002 2002 2002 2003 2003
Germany 15.6% 16.2% 19.2% 16.6% 16.9%
Italy 10.4% 10.4% 12.9% 11.8% 12.5%
Japan 19.9% 20.2% 20.6% 21.7% 21.8%
UK1 14.3% 13.8% 16.0% 15.2% 14.6%
Proportionate
Total 10.9% 10.9% 12.5% 12.3% 12.1%
Statutory Total 14.0% 14.3% 16.0% 15.6% 15.3%
1. During the period from 1 October 2002 to 31 March 2003, Vodafone UK operated
under interim commercial terms with one of its service providers. Final
terms were agreed in April 2003. Recognising revenues on a consistent basis
during the interim period to the bases before and after this period would
result in additional service revenues of £74 million. For consistency and
comparability purposes, these revenues have been included in the calculation
of non-voice services as a percentage of service revenues. The impact of the
inclusion of these amounts was to decrease UK non-voice services as a
percentage of service revenues for the months of December 2002 and March
2003 from 16.1% and 15.3% to 16.0% and 15.2% respectively.
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