WHSmith News and Connect2U

Smith WH PLC 10 December 2001 10 December 2001 WH Smith PLC to integrate Connect2U into WHSmith News WH Smith PLC today announces that, following a review, Connect2U, WHSmith's business to business trading portal, is to be integrated into WHSmith News. This move aims to increase Connect2U's role in enhancing customer service to WHSmith News' customers and to reduce Connect2U's emphasis on generating third party revenue. In addition, the integration of Connect2U into WHSmith News will ensure that all of our contacts with customers are fully co-ordinated thereby maximising the benefit to our customers and the company. Connect2U will continue to provide WHSmith News' customers with a full online communication channel incorporating order management for newspapers and magazines. Commenting today, Richard Handover, Group Chief Executive, WH Smith PLC said: 'Since we announced our decision to retain WHSmith News we have conducted a review of Connect2U and how we can build on its successes to date. Improving customer service remains a key area of focus for WHSmith News and the integration of Connect2U will further enhance WHSmith News' customer offer.' - Ends- Enquiries: WH Smith PLC Richard Manhire, Investor Relations 020 7514 9686 Louise Evans, Media Relations 020 7514 9624 WHSmith News Gerry Brown 01793 563576 Connect2U Carrie Goddard 0118 976 9320 Notes to Editors Connect2U is a web-based trading and information portal for news retailers offering a range of online services including news and magazine order management, a directory of industry services, a list of top selling magazines, a comprehensive magazine catalogue, information on product launches and promotions, discussion groups and email facilities. In the results for the year ended 31 August 2001 WH Smith PLC wrote-down its investment in Connect2U by £5 million by way of an exceptional charge.

Companies

WH Smith (SMWH)
UK 100

Latest directors dealings