Debenhams extends Capita customer services cont...

RNS

22 April 2016

Debenhams extends Capita customer services contract

Capita announces today that Debenhams Retail plc has chosen to extend its existing customer services partnership with Capita Customer Management, which commenced in June 2012. The new contract runs until 1 September 2022 and is valued at £72m.

Under the terms of the extension Capita will continue to deliver customer services on behalf of Debenhams, including continuing to support the multichannel growth seen by Debenhams during the partnership and managing its online and retail store ordering and delivery. The services delivered by Capita predominantly support improving the customer experience and providing an efficient operational delivery.

Andy Parker, Chief Executive of Capita, said: “The extension of Capita’s partnership with Debenhams reflects our commitment to find efficient, cost-effective ways for businesses to engage with their customers during an ever-changing, multi-channel world. Throughout our relationship with Debenhams we have helped the business develop and grow and have successfully worked together to innovate and enhance the Debenhams customer experience.

“Capita will continue to provide excellent levels of customer services and through further insight and data analytics we will support the business’s goal to deliver a world class customer proposition.”

ENDS

For further information:

Capita plc
Tel: [phone]
Andy Parker, Chief Executive Officer
Shona Nichols, Executive Director, Communications
Andrew Ripper, Head of Investor Relations

Media enquiries

David Hendy
Tel: [phone]
[e-mail]

Note to editors

Capita is a leading UK provider of technology-enabled customer and business process services and integrated professional support services. With 75,000 people at over 500 sites, including 94 business centres across the UK, Europe, India and South Africa, Capita uses its expertise, infrastructure and scale benefits to transform its clients' services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE 100 with 2015 revenue of £4.7 billion. Further information on Capita can be found at: www.capita.com.

Capita Customer Management delivers a range of customer management services for private and public sector clients including multi-channel customer support, sales and customer acquisition, debt collection, customer retention and revenue growth and technical support, all underpinned by data-driven analytics and customer-centric service design. It provides services to a wide range of organisations across a range of sectors, including O2, John Lewis Partnership, Scottish Power, the RSPCA, Carphone Warehouse, Debenhams, Department for Work and Pensions, Severn Trent Water and National Trust.