BPO contract with Australian Taxation Office

Serco secures BPO contract with Australian Taxation Office

10 September 2012

Serco Group plc (Serco), the international service company, announces that it
has successfully renewed its Business Process Outsourcing (BPO) contract with
the Australian Taxation Office (ATO) to provide contact centre services to
Australian taxpayers, businesses and tax professionals across a diverse range
of taxation and superannuation-related issues.

The five-year contract has a value of approximately A$140m (around £90m) and
two one-year extension options. The revenue is similar to that of Serco's
existing contract.

Under the contract, Serco, in partnership with the ATO and other suppliers,
will be responsible for providing advice and responding to enquiries relating
to tax numbers, refunds, business activity statements, debt management, return
submissions and tax information packs. It is also anticipated that there will
be opportunities to expand these activities to support additional communication
channels.

Serco, and previously Excelior which was acquired by Serco in November 2011,
has been providing these services on behalf of the ATO for the last four years
from its contact centres in Victoria, Queensland and Tasmania. On average,
these centres handle over a quarter of a million customer engagements each
month, consistently meeting their performance targets for quality of service.
In the last two months, six Serco employees have been awarded `Gold Call'
status, the ATO's highest accolade for this work.

Christopher Hyman, Chief Executive of Serco Group plc, said: "I am delighted
that the Australian Tax Office has selected Serco to continue providing these
important contact services for Australian taxpayers, businesses and tax
professionals. We are committed to continue providing high quality, efficient
customer-focused services and to exploring new ways of engaging with the people
using them. This announcement is further recognition of the growing reputation
of Serco's global Business Process Outsourcing capabilities, providing support
to customers in both the private and public and sectors and across a diverse
range of sectors." 

Ends

For further information please contact Serco:

Stuart Ford, Head of Investor Relations T [phone]

Marcus De Ville, Head of Media Relations T [phone]

About Serco

Serco is a FTSE 100 international service company, which combines commercial
know-how with a deep public service ethos.

Around the world, we improve essential services by managing people, processes,
technology and assets more effectively. We advise policy makers, design
innovative solutions, integrate systems and - most of all - deliver to the
public.

Serco supports governments, agencies and companies who seek a trusted partner
with a solid track record of providing assured service excellence. Our people
offer operational, management and consulting expertise in the aviation, BPO,
defence, education, environmental services, facilities management, health, home
affairs, information and communications technology, knowledge services, local
government, science and nuclear, transport, welfare to work and the commercial
sectors.

More information can be found at www.serco.com