Northern Isles Ferry Contract

Serco selected as preferred bidder to deliver lifeline ferry services to the
Northern Isles in Scotland

4 May 2012

Serco Group plc (Serco), the international service company, announces today,
that it has been selected as preferred bidder by Transport Scotland for a new
contract to deliver lifeline ferry services to the Northern Isles. The
contract, which is expected to be signed in the coming months and is due to
start in Summer 2012, has a total estimated value of approximately £350m over
six years.

Under the contract Serco will operate the ferry services for freight and
passengers between the Scottish mainland and the Orkney Islands and Shetland
Islands, providing essential access and supplies for the islanders. The staff
employed by the current operator NorthLink are expected to transfer to the new
service under TUPE regulations.

Serco will work in partnership with local stakeholders and with Transport
Scotland to improve service standards by more effectively meeting the needs of
islanders, businesses and the increasing number of visitors to the Northern
Isles whilst delivering better value for money for the taxpayer. This contract
will build on Serco's experience of managing and transforming critical local
transport services such as Northern Rail, Scatsta Airport on the Shetland
Islands and London's Woolwich Ferry. Serco also has extensive operations in the
international marine market including services for the Royal Navy through which
it operates more ships under the UK flag than any other company.

Christopher Hyman, Chief Executive of Serco Group, said: "We are delighted to
have been chosen by Transport Scotland for this crucial lifeline ferry service.
By bringing our proven transport and marine expertise, our approach will enable
us to improve the service to customers whilst delivering good value for the
taxpayer. This contract adds to our strong presence in Scotland supporting the
improved delivery of public services. We look forward to continuing our track
record in delivering better and more customer-led transport services for users
and delivering efficiencies for our customer."

Ends

For further information please contact Serco:

Stuart Ford, Head of Investor Relations T [phone]

Marcus De Ville, Head of Media Relations T [phone]

About Serco

Serco is a FTSE 100 international service company, which combines commercial
know-how with a deep public service ethos.

Around the world, we improve essential services by managing people, processes,
technology and assets more effectively. We advise policy makers, design
innovative solutions, integrate systems and - most of all - deliver to the
public.

Serco supports governments, agencies and companies who seek a trusted partner
with a solid track record of providing assured service excellence. Our people
offer operational, management and consulting expertise in the aviation, BPO,
defence, education, environmental services, facilities management, health, home
affairs, information and communications technology, knowledge services, local
government, science and nuclear, transport, welfare to work and the commercial
sectors.

More information can be found at www.serco.com