Re Contract

Capita Group PLC 20 December 2001 20 December 2001 THE CAPITA GROUP PLC Capita selected as preferred bidder to administer the proposed Congestion Charging Scheme for Transport for London The Capita Group plc ('Capita') announces that it was selected today as the preferred bidder by Transport for London ('TfL') to administer the proposed congestion charging scheme ('the Scheme'). The proposed Scheme is currently subject to public consultation ending on 18 January 2002. It is expected that the Mayor of London will make a decision as to whether or not to confirm or modify the Scheme Order or to hold a public inquiry in mid-February 2002. If a contract is entered into by TfL, it is estimated to be worth approximately £230 million (NPV) over the first 5 years of operation of the Scheme and has a potential 2-year extension. The contract would require Capita to deliver and manage the customer services infrastructure. This includes multi-contact customer service centres which will enable payment through telephone, web and IVR (interactive voice recognition), the back office administration processes and the retail network to enable payments to be made at retail outlets, such as shops, kiosks and petrol stations. TfL retains an option until 15 March 2002 to enter into the formal contract and, until a decision is taken whether or not to award the contract to Capita, Capita has been authorised by TfL to continue developmental work. The earliest Go-Live date for the Scheme is February 2003. Further announcements will be made when a decision is taken by TfL on the award of the contract. -Ends- For further information, please contact: The Capita Group Plc 020 7799 1525 Rod Aldridge, Executive Chairman Paul Pindar, Chief Executive Shona Nichols, Group Marketing Director Capita Press Office 020 7544 3141 Transport for London Press Office 020 7941 4268 Luke Blair M: 07779 023188 Issued by Finsbury 020 7251 3801 Morgan Bone Mark Harris NOTES TO EDITORS The Capita Group Plc is a leading provider of integrated professional support service solutions. The Group's service capabilities encompass customer services, insurance services, human resource services, software services, systems and strategic support and property services delivered to both public sector and private organisations. With over 13,000 people at over 160 UK sites, Capita is quoted on the London Stock Exchange with forecast revenues for 2001 of £690 million. Capita became a FTSE 100 company in March 2000. In November 2001 Capita was awarded the Management Today Most Admired Business Services Company Award. On 13 December 2001 Capita was selected as preferred supplier to deliver the TV Licensing service on behalf of the BBC, a contract worth c.£500 million over 10 years - representing the largest ever contract for Capita to date. Other recent contract wins include the creation and administration of the new Criminal Records Bureau certification service for the Home Office, the infrastructure set up, management and development of the new national Connexions Card service for 16-19 year olds for the Department for Education and Skills (DfES) and the administration and infrastructure transformation of Abbey National's general insurance operations.

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