Re Contract

Carillion PLC 30 November 2006 30 November 2006 Carillion secures £360 million support services contract with Norwich Union for claims management Support services and construction company Carillion has secured a contract to provide Claims Management for Norwich Union's property-related insurance claims. The three-year contract is worth £120 million a year. Carillion has worked with Norwich Union for the last six years providing claims management services. Key features of the new contract include the creation of six regional customer centres in the South-east, South-west, the Midlands, Yorkshire, the North-west and Scotland and the use of leading-edge web-portal technology, which provides Norwich Union with up-to-date contract information. The new contract will therefore create a step change in the quality of customer services and greater efficiency. This contract reinforces Carillion's position as a leading supplier of support services to a number of 'blue chip' private sector customers, alongside the leading position it holds in growing public sector support services markets, including defence, health and education. Commenting on the contract, Carillion chief executive, John McDonough, said, 'The award of this contract follows a detailed evaluation by Norwich Union of a number of competitive proposals and business plans. Our selection by Norwich Union reflects not only Carillion's ability to deliver a claims service that meets the aspirations of Norwich Union, but also our focus on customer engagement and service, reflecting an excellent cultural fit between the two companies.' The new contract commences later this year. The transition to the regionalised facilities will take place during 2006 and be fully operational by mid 2007. As part of this agreement Carillion will continue to utilise other members of Norwich Union's Supply Chain. Notes to editors Carillion Facilities Management is now in its sixth year of providing outsourced claims management services to Norwich Union. Carillion is a leading provider of integrated solutions for buildings, infrastructure and services in the UK, with well-established businesses internationally. As a FTSE 250 company with annual revenue in the region of £4 billion and around 50,000 employees, the Group delivers high quality, cost-effective and sustainable solutions using its wide range of skills and resources. Its key target markets are defence, education, health, transport (rail and road infrastructure), building and facilities management and support services for public and private sector customers. For further information: Paula Manning - Carillion Corporate Communications - 01902 316444 This information is provided by RNS The company news service from the London Stock Exchange

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Carillion (CLLN)
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