Eckoh signs collaboration agreement
21 February 2011
Eckoh plc
("Eckoh" or "the Company")
Eckoh signs collaboration agreement with a Global Management Consultancy
Eckoh, the UK's leading developer of speech recognition solutions for customer contact centres, today announces the signing of a teaming agreement with a global management consulting, technology services and outsourcing company (the "Consultancy"), to collaborate in offering services to both parties' clients and prospective customers.
The partnership, effective immediately, has been created to meet the growing demand from organisations to achieve lower operating costs and capital expenditure, while enhancing consumer loyalty through improving customer experience. In particular, Eckoh and the Consultancy will focus on the public sector organisations to help meet large spending cuts without compromising on service quality.
Both organisations have complementary capabilities that they do not have in their respective organisations. It will be to the mutual benefit of both companies, as well as their customers, to provide a combined service offering, which will leverage the established operations infrastructure, sophisticated speech technologies and industry-leading practices of the two organisations. There are a number of joint opportunities currently under consideration.
Nik Philpot, Chief Executive Officer of Eckoh, commented: "This agreement will enable the combination of the core strengths of both parties to meet the ever-increasing industry demands. We are pleased that the strength of Eckoh's offering has been recognised by this established consulting company, and we look forward to working with them to expand our market reach and deliver a greater service to our clients."
Ends
Enquiries:
Eckoh plc
Nik Philpot, Chief Executive Officer
Adam Moloney, Group Finance Director
www.eckoh.com Tel: 01442 458 300
Corfin Public Relations
Harry Chathli, Claire Norbury Tel: 020 7596 2860
Singer Capital Markets
Shaun Dobson Tel: 020 3205 7500
Notes to Editors:
About Eckoh plc
Eckoh plc (AIM: ECK) is the UK's leading developer of speech recognition for customer contact centres.
Eckoh's sophisticated technology enables routine enquiries, transactions or payments to be processed without the need for the consumer to actually talk to an agent. This significantly reduces its clients' operational costs, whilst freeing up agents to deal with more complex enquiries. Eckoh is the largest developer of such hosted services in the UK.
Eckoh's secure and resilient infrastructure has the scalability to handle over 650,000 calls an hour and up to 8,000 calls simultaneously, which means calls can always be answered no matter how unpredictable the circumstances.
For more information, visit: www.eckoh.com
This information is provided by RNS