Accounting 365 |
developments (future) 367 |
policies (critical) 61 |
policies (significant) 157, 369 |
Accounts |
approval 471 |
basis of preparation 66, 365 |
Acquisitions and disposals 444 |
Actuarial assumptions 394 |
American Depositary Shares 474 |
Annual General Meeting 333, 477 |
Areas of special interest 214 |
Asset-backed securities 154, 156 |
Assets |
average balance sheet 46 |
by customer group 66 |
by geographical region 86, 417 |
charged as security 456 |
held in custody and under administration 148 |
intangible 438 |
other 444 |
trading 422 |
underlying/reported reconciliation 44 |
Associates and joint ventures |
dilution gains 41, 386 |
interests in 432 |
share of profit in 40 |
Audit committee (Group) 310 |
Auditors' remuneration 400 |
Auditors' Report 350 |
Balance sheet |
average 46 |
consolidated 42, 354 |
data 4, 67, 70, 76, 77, 80, 82, 88, 95, 98, 103, 108, 114, 118, 122, 126, 133, 137, 142, 417 |
HSBC Holdings 360 |
insurance manufacturing subsidiaries 270 |
underlying/reported reconciliation 44 |
Bank payroll tax 326 |
Borrowings (short-term) 56 |
Brand perception 20 |
Business highlights 68, 71, 74, 78 |
Business model 156 |
Business performance review |
Europe 89, 93 |
Hong Kong 99, 101 |
Latin America 138, 140 |
Middle East 119, 121 |
North America 127, 131 |
Rest of Asia-Pacific 109, 112 |
Calendar (dividends) 473 |
Capital |
management and allocation 285 |
return on invested capital 2 |
structure 289 |
Capital and performance ratios 3, 4 |
Cash flow |
accounting policy 384 |
consolidated statement 356 |
HSBC Holdings 361 |
notes 461 |
payable under financial liabilities 249 |
projected scenario analysis 247 |
Cautionary statement regarding forward-looking statements 6 |
Certificates of deposit and other time deposits (maturity analysis) 60 |
Challenges and uncertainties 12 |
Client assets 78 |
Collateral and credit enhancements 207 |
Commercial Banking |
business highlights 71 |
financial performance 70 |
products and services 145 |
strategic direction 70 |
underlying/reported profit 72 |
Committees (board) 310, 334 |
Communication with shareholders 332, 478 |
Concentration of exposure 208 |
Conduits 182 |
Constant currency 21 |
Constant Net Asset Value funds 187 |
Contents 1, 66, 85, 196, 294, 334, 472 |
Contingent liabilities and contractual |
Contractual obligations 56 |
Corporate governance |
codes 308 |
report 294 |
Corporate sustainability 326 |
committee 313 |
governance 328 |
risk 264 |
Cost efficiency ratio 3, 39 |
Credit coverage ratios 3 |
Credit exposure 206 |
Credit quality 203 |
classifications 226 |
Credit risk |
challenges and uncertainties 17 |
management thereof 201 |
insurance 277 |
Critical accounting policies 61 |
Cross-border exposures 206, 213 |
Customer accounts 87, 98, 107, 117, 125, 136 |
recommendation 20 |
underlying/reported reconciliation 45 |
Customer groups and global businesses 66 |
Daily distribution of revenues 253 |
Data security 149 |
Dealings in HSBC Holdings plc shares 332 |
Debt securities in issue 209, 446 |
accounting policy 384 |
Defined terms inside front cover, 489 |
Deposits |
average balances and average rates 58 |
time 60 |
Derivatives 208, 209, 424 |
accounting policy 376 |
Dilution gains 41, 386 |
Directors 294 |
appointments and re-election 307 |
biographies 294 |
board of directors 302 |
bonus 338 |
emoluments 400 |
fees 344 |
interests 316 |
non-executive 343 |
other directorships 343 |
pensions 342, 346 |
remuneration (executive) 337, 345 |
remuneration (principles) 334 |
responsibilities (statement of) 349 |
service contracts 343 |
share plans 347 |
Disclosure policy (market turmoil) 151 |
Dividends 2, 331, 332, 410, 472, 473 |
Donations 327 |
Earnings per share 2, 19, 340, 341, 411 |
Economic briefing |
Europe 88, 92 |
Hong Kong 99, 101 |
Latin America 137, 140 |
Middle East 118, 121 |
North America 125, 130 |
Rest of Asia-Pacific 107, 111 |
Economic profit 41, 340 |
Efficiency and revenue mix ratios 3 |
Employees 318 |
compensation and benefits 326, 388 |
disabled 318 |
engagement 20, 327 |
involvement 318 |
remuneration policy 318 |
Enforceability of judgements made in the US 472 |
Enhanced Variable Net Asset Value funds 188 |
Enquiries (from shareholders) 478 |
Equity 43 |
Equity securities 178, 255 |
Europe |
balance sheet data 88, 95, 417 |
business performance 89, 93 |
challenges and uncertainties 14 |
customer accounts by country 87 |
economic briefing 88, 92 |
lending 211 |
loan impairment charges/allowances 231, 234, 237, 238 |
loans and advances to customers 87 |
principal operations 85 |
profit/(loss) 87, 88, 95, 413 |
regulation and supervision (UK) 197 |
underlying/reported profit 89, 92 |
Events after the balance sheet date 471 |
Exchange controls and other limitations affecting equity security holders 472 |
Exposures 152, 157, 162, 186, 188, 189, 206 |
Fee income (net) 27 |
Fair value |
accounting policy 370 |
Financial assets |
critical accounting policy (valuation) 64 |
designated at fair value 423 |
not qualifying for de-recognition 431 |
reclassification 153 |
Financial assets and liabilities |
accounting policy 370, 378 |
by measurement basis 418 |
critical accounting policy (valuation) 63 |
Financial guarantee contracts |
accounting policy 382 |
Financial highlights 2 |
Financial instruments |
accounting policy (fair value) 374 |
credit quality 225 |
fair values, 166 |
net income from 30, 385 |
not at fair value 179 |
critical accounting policy (valuation) 63 |
Financial investments 428 |
accounting policy 375 |
gains less losses from 31 |
Financial liabilities designated at fair value 445 |
Financial risks (insurance) 272 |
Financial statements 5, 352 |
Five-year comparison 4 |
Footnotes 5, 149, 195, 291, 364 |
Foreign exchange |
accounting policy 381 |
exposures 257, 455 |
rates 4 |
Funds under management 147 |
Geographical regions 85 |
Global Banking and Markets |
asset-backed securities 154 |
balance sheet data 76 |
business highlights 74 |
financial performance 73 |
products and services 146 |
strategic direction 73 |
underlying/reported profit 75 |
Glossary 485 |
Going concern 316 |
Goodwill |
accounting policy 378 |
and intangible assets 434 |
critical accounting policy 62 |
Governance codes 294 |
HSBC Holdings/New York Stock Exchange corporate governance differences 308 |
Group Chairman's Statement 8 |
Group Management Board 310 |
Health and safety 328 |
History and development of HSBC 482 |
Hong Kong |
balance sheet data 98, 103, 417 |
business performance 99, 101 |
challenges and uncertainties 14 |
economic briefing 99, 101 |
lending 211 |
loan impairment charges/allowances 231, 234, 237, 238 |
principal operations 85 |
profit/(loss) 98, 103, 413 |
regulation and supervision 197 |
underlying/reported profit 99, 102 |
HSBC Holdings plc |
balance sheet 360 |
cash flow 361 |
credit risk 241 |
deferred tax 410 |
dividends 473 |
employee emoluments 399 |
financial assets and liabilities 177, 421 |
liquidity and funding management 249 |
market risk 258 |
maturity analysis of assets and liabilities 455 |
net income from financial instruments 385 |
related party transactions 471 |
share plans 405, 347 |
statement of changes in equity 362 |
structural foreign exchange exposures 258 |
subordinated liabilities 453 |
Impairment |
accounting policy 371 |
allowances and charges 35, 230 |
assessment 203 |
available-for-sale assets 178 |
critical accounting policy 61 |
impaired loans and advances 230 |
losses as percentage of loans and advances 232 |
movement by industry and geographical |
Income statement (consolidated) 23, 353 |
Information on HSBC (availability thereof) 480 |
Insurance |
accounting policy 382 |
claims incurred (net) and movements in liabilities to policyholders 34, 387 |
liabilities under contracts issued 447 |
net earned premiums 32, 386 |
PVIF business 283 |
risk management 265 |
Interest income/expense (net) 26 |
accounting policy 369 |
analysis of changes in 53 |
average balance sheet 46 |
sensitivity 57, 256 |
Interim management statements 478 |
Internal control 313 |
IFRSs and Hong Kong Financial Reporting Standards comparison 366 |
Investor relations 479 |
IT performance 20 |
Key performance indicators |
financial 18 |
non-financial 20 |
Latin America |
balance sheet data 137, 142 |
business performance 138, 140 |
challenges and uncertainties 15 |
customer accounts by country 136 |
economic briefing 137, 140 |
lending 211 |
loan impairment charges/allowances 231, 234, 237, 238 |
loans and advances to customers 136, 212 |
principal operations 85 |
profit/(loss) 137, 142, 413 |
underlying/reported profit 138, 140 |
Lease commitments 465 |
accounting policy 380 |
Legal |
challenges and uncertainties 17 |
proceedings 148 |
litigation 467 |
Leveraged finance transactions 165, 194 |
Liabilities |
average balance sheet 49 |
other 447 |
subordinated 450 |
trading 445 |
underlying/reported reconciliation 44 |
Life insurance business 265 |
Liquidity and funding 244 |
challenges and uncertainties 15 |
management of risk 245 |
impact of market turmoil 248 |
insurance 281 |
policies and procedures 244 |
primary sources of funding 244 |
Loans and advances |
accounting policy 371 |
collateral 207 |
concentration of exposure 209 |
credit quality of 203 |
delinquency in the US 224 |
impairment 230, 238, 241 |
maturity and interest sensitivity 57 |
modifications and re-aging 224 |
past due 229 |
renegotiated 224 |
to banks by geographical region 213 |
to customers by industry sector and geographical region 45, 181, 211 |
underlying/reported reconciliation 45 |
Market risk 250 |
impact of market turmoil 252 |
insurance 274 |
sensitivity analysis 251 |
Market turmoil 151, 248, 252 |
Maturity analysis of assets and liabilities 454 |
Maximum exposure to credit risk 206 |
Memorandum and Articles of Association 476 |
Middle East |
balance sheet data 118, 122, 417 |
business performance 119, 121 |
challenges and uncertainties 14 |
customer accounts by country 117 |
economic briefing 118, 121 |
lending 211 |
loan impairment charges/allowances 231, 234, 237, 238 |
loans and advances to customers 117, 212 |
principal operations 85 |
profit/(loss) 117, 122, 413 |
underlying/reported profit 119, 120 |
wholesale lending 214 |
Minority interests 457 |
Money market funds 187 |
Monoline insurers 163 |
Mortgage lending 218, 222 |
Nomination committee 312 |
Non-interest income |
accounting policy 369 |
Non-life insurance business 266 |
Non-money market investment funds 188 |
Non-trading portfolios 255 |
North America |
balance sheet data 126, 133 |
business performance 127, 131 |
challenges and uncertainties 15 |
customer accounts by country 125 |
economic briefing 125, 130 |
lending 211 |
loan delinquency in the US 223 |
loan impairment charges/allowances 231, 234, 237, 238 |
loans and advances to customers 125 |
mortgage lending 218 |
principal operations 85 |
profit/(loss) 126, 133, 413 |
regulation and supervision (US) 198 |
underlying/reported profit 127, 130 |
Off-balance sheet arrangements 194 |
Operating expenses 38 |
Operating income 33, 388 |
Operational risk |
challenges and uncertainties 18 |
Organisational structure chart 484 |
Other (notes) 80 |
Pensions |
accounting policy 380 |
defined benefit plans 258, 395, 398 |
for directors 346 |
risk 263 |
Performance and context 335 |
Personal Financial Services |
business highlights 68 |
financial performance 67 |
products and services 145 |
strategic direction 67 |
underlying/reported profit 69 |
Personal lending 215 |
Pillar 2 and 3 288 |
Principal activities 12 |
Private Banking |
business highlights 78 |
financial performance 78 |
products and services 147 |
strategic direction 77 |
underlying/reported profit 79 |
Products and services 145 |
Profit before tax |
by country 87, 106, 117, 125 |
by customer group 66, 67, 70 73, 77 80, 82 |
by geographical region 86, 88, 95, 98, 103, 108, 114, 118, 122, 126, 133, 137, 142, 413 |
consolidated 353 |
data 4 |
underlying/reported reconciliations 22, 69, 72, 75, 79, 81, 89, 92, 99, 102, 109, 112, 127, 130 |
Property, plant and equipment 148, 439 |
accounting policy 379 |
Provisions 450 |
accounting policy 382 |
PVIF 283 |
Ratios |
advances to deposits 246 |
capital and performance 3 |
credit coverage 3 |
cost efficiency 3, 39 |
earnings to combined fixed charges 56 |
financial 4 |
key performance indicators 19 |
net liquid assets to customer liabilities 246 |
Regulation and supervision 196 |
challenges and uncertainties 16 |
Related party transactions 468 |
Remuneration committee 312, 334 |
Renegotiated loans 224 |
Repricing gap 254 |
Reputational risk 263 |
Residual value risk management 261 |
Rest of Asia-Pacific |
balance sheet data 108, 114 |
business performance 109, 112 |
challenges and uncertainties 14 |
customer accounts by country 107 |
economic briefing 107, 111 |
lending 211 |
loan impairment charges/allowances 231, 234, 237, 238 |
loans and advances to customers 107, 212 |
principal operations 85 |
profit/(loss) 106, 114, 413 |
underlying/reported profit 109, 112 |
Rights issue 2, 466 |
accounting policy 385 |
Risk elements in loan portfolio 241 |
Risk management 157, 199, 336 |
appetite 200 |
capital management and allocation 285 |
contingent liquidity 247 |
control culture 201 |
credit 201 |
credit spread 255 |
gap risk 254, 260 |
governance and ownership 199 |
insurance operations 265 |
legal 262 |
liquidity and funding management 245 |
market 250 |
operational 262 |
pension 263 |
rating scales 226 |
reputational 263 |
residual value 261 |
scenario stress testing 200 |
security and fraud 263 |
sustainability 264 |
Risk-weighted assets 290 |
by principal subsidiary 291 |
Sale and repurchase agreements |
accounting policy 376 |
Securities held for trading 208 |
Securitisations 189 |
Segmental analysis 412 |
accounting policy 369 |
Senior management |
biographies 299 |
Share-based payments 401 |
accounting policy 381 |
Share capital 328, 457 |
accounting policy 384 |
notifiable interests in 332 |
ownership guidelines 342 |
rights and obligations 329 |
Share information 3 |
Share plans |
Bank of Bermuda plans 325, 461 |
discretionary plans 322 |
for directors 347, 402 |
for employees 319, 402 |
HSBC Finance plans 324, 406, 460 |
HSBC France plans 323, 406, 459 |
Performance Shares and Restricted Share awards 347, 402, 403 |
Shareholder (communications with) 332, 478 |
profile 476 |
Special purpose entities 181, 190, 194 |
Staff numbers 38, 388 |
Statement of changes in equity 357 |
Statement of comprehensive income 354 |
Stock symbols 476 |
Strategic direction 12 |
Structural foreign exchange exposure 257 |
Structured investment vehicles ('SIV's) 182 |
Subsidiaries 442 |
accounting policy 378 |
Supplier payment policy 328 |
Taxation |
accounting policy 380 |
challenges and uncertainties 18 |
deferred tax - critical accounting policy 65 |
expense 407 |
UK residents 480 |
US residents 481 |
Tier 1 capital 289, 290 |
Total shareholder return 3, 19, 340, 341, 342 |
Trading assets 422 |
accounting policy 374 |
Trading income (net) 28 |
Trading liabilities |
accounting policy 374 |
Trading market (nature of) 475 |
Trading portfolios 253 |
Troubled debt restructurings 242 |
Underlying performance 21 |
Value at risk 251 |
Wholesale lending 214 |
HSBC HOLDINGS PLC
Incorporated in England on 1 January 1959 with limited liability under the UK Companies Act
Registered in England: number 617987
REGISTERED OFFICE AND
GROUP MANAGEMENT OFFICE
8 Canada Square
London E14 5HQ
United Kingdom
Telephone: 44 (0) 20 7991 8888
Facsimile: 44 (0) 20 7992 4880
Web: www.hsbc.com
REGISTRARS
Principal Register
Computershare Investor Services PLC
The Pavilions
Bridgwater Road
Bristol BS99 6ZZ
United Kingdom
Telephone: 44 (0) 870 702 0137
Hong Kong Overseas Branch Register
Computershare Hong Kong Investor Services
Limited
Hopewell Centre
Rooms 1712-1716, 17th floor
183 Queen's Road East
Hong Kong
Telephone: 852 2862 8555
Bermuda Overseas Branch Register
Corporate Shareholder Services
The Bank of Bermuda Limited
6 Front Street
Hamilton HM11
Bermuda
Telephone: 1 441 299 6737
ADR Depositary
BNY Mellon Shareowner Services
PO Box 358516
Pittsburgh
PA15252 - 8516
USA
Telephone: 1 877 283 5786
Email: shrrelations@bnymellon.com
Paying Agent (France)
HSBC France
103 avenue des Champs Elysées
75419 Paris Cedex 08
France
Telephone: 33 1 40 70 22 56
STOCKBROKERS
Goldman Sachs International
Peterborough Court
133 Fleet Street
London EC4A 2BB
United Kingdom
HSBC Bank plc
8 Canada Square
London E14 5HQ
United Kingdom