Risk | Impact | Mitigation | |
Financial | · The group fails to meet the financial targets set out in the 'Transformation and Growth' plan | · Potential breach of covenants contained in the bank facility agreements leading to event of default | · Detailed monthly monitoring of financial performance against plan targets · Alternative financing options to supplement bank facility · Restructured head office and UK store teams |
· LFL sales in the UK do not meet expectations under 'Transformation and Growth' plan | · Poor business performance may mean that financial targets are not met · Loss of supplier confidence · Loss of market share | · Reshaped UK business team · New price and value strategy supported by promotional activity · New website launched | |
· Unforeseen additional cash funding to support international joint venture operations and associates | · Diverts cash away from the UK business · May delay UK business turnaround | · Joint ventures and associates submit business plans and management reports monthly to the Company · Attendance at board meetings | |
· UK store rationalisation programme is difficult to achieve in current market conditions | · Greater than anticipated costs of closure · Reduces cash available to UK business | · 2011/12 targets met which provides a record of past performance · Dedicated and experienced property team | |
· Uncertainty in the macro economic environment - particularly the Eurozone economies · Fluctuations and uncertainty in exchange rates | · Continued weak UK consumer confidence may delay business turnaround · Underperforming International business in affected regions · Increase in cost of goods impacts margin · Potential for increase in bad debts | · Product range and pricing being adapted to meet customer demand · Strong franchise partners; close working relationship with franchisees ensures early awareness of any financial issues · Credit insurance · Limited exposure to Eurozone economies | |
Operational | · The UK business fails to deliver on brand standards, or react to changes in consumer demand or existing or new competitor activity | · Loss of market share · Loss of sales leading to a shortfall in profits | · Improvements being made at store level through better store operations, staff training and store standards · New website launched in the UK · New customer satisfaction programme launched · Structured pricing policy and strategy · Product range and pricing being adapted to meet customer demand |
· International expansion leads to over-exposure in certain territories | · The group becomes vulnerable to key markets | · Strong franchise operations work closely with international franchisees · Credit insurance against key franchisee recoverables | |
Manufacturing and product | · The group fails to meet its reputation for quality, safety and integrity | · Damage to brand reputation and customer confidence would impact sales | · Significant group investment in product quality management resource · High standards communicated throughout supply chain · In-house responsible sourcing team working in Bangladesh, India and China · Global code of conduct communicated and applied to head office/suppliers/franchisees |
· Failure to invest properly in product innovation | · New products and innovation are a key driver of sales | · The group maintains an ongoing investment strategy in new products · Launches of new products and ranges planned for FY13 | |
People and infrastructure | · Organisational change and headcount reductions lead to erosion of corporate knowledge | · The 'Transformation and Growth' plan falls behind schedule | · Development and approval of key business objectives for all employees from top down with quarterly reviews to monitor employee performance |
· Legacy IT systems fail to meet business requirements | · Adverse impact on performance and ability to meet key targets | · Comprehensive IT review planned | |
· Failure or increase in costs of the group's logistics or global distribution network | · The UK business or international franchisees do not meet customer demand, leading to loss in sales · Erosion of margin | · Regular review and audit of distribution network · Strengthened and dedicated expert distribution team |