Contract

Parity Group PLC 4 September 2000 PARITY GROUP PLC PARITY APPOINTED TO DEVELOP WORLD-CLASS MULTIMEDIA CALL CENTRE FOR GENERAL MEDICAL COUNCIL First fruit of Parity's new partnership with Apropos Technology Parity Solutions, the e-business solutions division of Parity Group plc, has been awarded a contract to develop a world class multimedia call centre for the General Medical Council ('GMC'), the statutory body that licenses doctors to practise in the UK. The new call centre will be based on Apropos' 'Total Interaction Management' software, a multimedia web-enabled package for customer interaction centres. This is the first contract won by the new partnership between Parity and Apropos Technology Inc., which is also being announced today. The new call centre will enable enquirers about doctors' registrations to contact the GMC at any time of the day or night from around the world. The system will provide a more efficient and user-friendly service to doctors through intelligent routing of calls to those operators with the skills and knowledge appropriate to the call subject. It will also provide a platform for the future through web and e-mail capabilities enabling users of the product to take advantage of advances in technology. The new system will also provide the Council's automated enquiry service whereby doctors and their employers can make up-to-the-minute checks about registration status 24 hours a day. In excess of 100,000 calls are made to this service each year. The call centre is the latest phase of an ongoing £1.4 million e-business project with Parity to develop a state-of-the-art Integrated Registration System ('IRS') for all doctors practising or wishing to practice in the UK. As part of this development, the GMC's Registration Directorate is undertaking a radical change in its business processes, which will result in major changes in its day-to-day operations. The new system will also provide better management control through standard management reports, the identification and analysis of trends, and the ability to report on specific subjects. Commenting on the contract, Keith Jennings, Managing Director of Parity Solutions, said, 'This project for the GMC is an area of important development for Parity Solutions and our partnership programme. We are particularly pleased that a wide range of Parity Solutions services are being used on the project, including the involvement of Parity Training in helping GMC staff through the change process'. For further information please contact: Parity Group plc 020 7776 0800 Keith Jennings, Managing Director, Parity Solutions Michael Harrington, Group Communications Director Financial Dynamics (for Parity) 020 7831 3113 Giles Sanderson/Jon Earl Apropos Technology Julie Vindis JulieVindis@OnDemandPR.com Notes for editors About Parity Solutions Parity Solutions is the e-business solutions division Parity Group plc, the e- business solutions and software services group with over 40 offices in the UK, mainland Europe and the USA. For more information on Parity Group, visit www.parity.co.uk. On 7 September, Parity Group announces its results for the 6 months to 30 June 2000. About Apropos Technology Apropos Technology, Inc. (NASDAQ: APRS), develops, markets and supports a comprehensive interaction management solution for managing real-time customer interactions across a variety of communications media, including E-mail, Web and voice. The solution enables eBusiness sales, marketing and service applications through seamless management of all interactions. Apropos Technology is headquartered in Oakbrook Terrace, IL and has more than 200 clients worldwide. Additional information about Apropos and its products can be found at http://www.apropos.com.
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