Ryanair Holdings PLC
28 March 2008
RYANAIR CALLS FOR BREAK UP OF BAA MONOPOLY WHICH
DELIVERS QUEUES, DELAYS AND BAGGAGE CHAOS AT LONDON TERMINALS
Ryanair, Britain's largest airline today (Friday, 28th March 2008) renewed its
call for a break up of the Spanish owned BAA airport monopoly following the
shambolic opening of Heathrow's Terminal 5 which exposed more BAA incompetence,
mismanagement and gold plating.
The security queues, flight delays and baggage chaos endured by passengers at
Heathrow's T5 are symptomatic of widespread failure common at many BAA airports
including Stansted and Gatwick where passengers routinely suffer long queues at
security and passport control as well as repeated baggage belt breakdowns. This
abject customer service continues at the BAA airports because the CAA's
regulatory regime has repeatedly failed to protect the needs of users because it
is too busy rewarding the BAA with price increases.
Ryanair's CEO Michael O'Leary said:
'This morning's chaos at Heathrow provides further compelling evidence of the
need to break up the BAA monopoly. We should allow competition between the
London airports to deliver more efficient facilities, better passenger service
and lower costs where the BAA airport monopoly has failed.
'If the BAA London airport monopoly was split up, competition would deliver
better services and efficient terminals which actually work as opposed to
complicated Taj Mahals like Heathrow's T5. It is high time to break up this BAA
airport monopoly.'
ENDS Friday, 28th March 2008
For reference:
Peter Sherrard, Ryanair Pauline McAlester/Robert Marshall, Murray Consultants
Tel: +353-1-8121228 Tel: +353-1-4980300
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