Customer Service Statistics

Ryanair Holdings PLC
17 December 2002



                 RYANAIR ANNOUNCES CUSTOMER SERVICE STATISTICS

                             FOR MONTH OF NOVEMBER



Ryanair, still the only airline in Europe which publishes monthly customer
service statistics, today (17th December 2002) unveiled its performance for the
month of November 2002.

86% (8,033) of all Ryanair's 9,341 flights during November arrived on time. This
figure represents a further increase from 84% in October, 81% in September and
70% during August.

During the month, Ryanair received 0.68 complaints per 1,000 passengers carried,
an improvement of 41% over the previous year.

The figure for baggage complaints in November stood at less than 0.77 complaints
per 1,000 passengers, the lowest November figure for five years, a period in
which passenger numbers have risen by 344%.


PASSENGER SERVICE STATISTICS - NOVEMBER                                                    2001       2002

1.                                             ON-TIME FLIGHTS                             88%        86%

2.                                             COMPLAINTS (per 1,000 passengers carried)   1.15       0.68

3.                                             BAGGAGE COMPLAINTS (per 1,000 passengers    1.07       0.77
                                               carried)

4.                                             COMPLAINTS ANSWERED WITHIN 7 DAYS           N/A        99.4%



For full details of Ryanair's industry leading service commitments, take a look
at our Customer Service Charter on www.RYANAIR.COM.


ENDS          TUESDAY 17th DECEMBER 2002

For information:
Murray Consultants  00 353 1 4980300
Pauline McAlester / Mark Leech


                      This information is provided by RNS
            The company news service from the London Stock Exchange