Customer Service Statistics

Ryanair Holdings PLC
09 January 2003


               RYANAIR ANNOUNCES CUSTOMER SERVICE STATISTICS FOR

                             MONTH OF DECEMBER 2002


Ryanair, still the only airline in Europe, which publishes monthly customer
service statistics, today (Thursday, 9th January 2003), unveiled its performance
for the month of December 2002.

Despite unusually severe periods of fog and snow this month, 78% (7,482) of all
Ryanair's 9,556 flights during December arrived on time. This figure represents
an improvement on December 2001 (77%).

During the month, Ryanair received 0.52 complaints per 1,000 passengers carried,
the lowest level in five years.

The figure for baggage complaints in December stood at less 0.47 complaints per
1,000 passengers, also the lowest figure for five years.

100% of complaint letters received in December were answered, in writing, within
seven days.

PASSENGER SERVICE STATISTICS           DECEMBER 2001            DECEMBER 2002

1.     ON-TIME FLIGHTS                 77%                                78%
                                       0.60                              0.52

2.     COMPLAINTS (per 1,000
passengers carried)

3.     BAGGAGE COMPLAINTS (per 1,000   0.54                              0.47
passengers carried)

4.     COMPLAINTS ANSWERED WITHIN 7    N/A                               100%
DAYS


For full details of Ryanair's industry leading service commitments, take a look
at our Customer Service Charter at www.ryanair.com

Ends.                         Thursday, 9th January 2003

For further information:

Paul Fitzsimmons

Ryanair

Tel: + 353 1 8121212


Pauline McAlester

Murray Consultants

Tel: + 353 1 4980300




                      This information is provided by RNS
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