March Customer Service Stats

Ryanair Holdings PLC
08 April 2003



              RYANAIR'S CUSTOMER SERVICE STATISTICS FOR MARCH 2003


Ryanair, Europe's No.1 low fares airline, today (Tuesday, 8th April 2003)
released its customer service statistics for March 2003. Ryanair, as part of its
Customer Charter, is committed to publishing customer service statistics each
month, unlike high fare's airlines that are reluctant to reveal their own
performance figures.

91% of all Ryanair's 11,046 flights during March03 arrived on time. Again, no
other European airline is delivering this type of performance, month after
month.

Ryanair is setting the standard as the No.1 on-time airline beating easyjet in
27 of the last 30 weeks.

Complaints per 1,000 passengers registered at less than 1 complaint for the
month of March, at 0.95 complaints.

Misled baggage per 1,000 passengers registered an improvement on February to
0.60 mis-led bags.


PASSENGER STATISTICS - MARCH 2003                    2002                                 2003
On-time flights                                      84%                                  91%
Complaints per 1,000 pax                             0.89                                 0.95
Baggage complaints per 1,000 pax                     0.80                                 0.60

Complaints answered with 7 days                      n/a                                  100%

As part of Ryanair's commitment to customer service, and as stipulated in
Ryanair's Passenger Charter, we respond to our customers complaint, baggage and
refund letters within 7 working days. Easyjet will endeavour to get a written
response back to customers in 20 working days, and the high fares airlines
average 28 days.

For full details of Ryanair's industry leading customer service commitments,
take a look at our Customer Service Charter on: www.ryanair.com/charter/
commitment.







RYANAIR/EASYJET PUNCTUALITY COMPARISONS:
               Week Ending         Ryanair             easyJet                 Ryanair
                              On Time    W. 60   On time     W. 60             Position
1.                08-Sep        79%       97%      70%        92%                 1
2                 15-Sep        77%       97%      75%        93%                 1
3                 22-Sep        84%       98%      83%        97%                 1
4                 29-Sep        85%       98%      78%        93%                 1
5                 06-Oct        89%       99%       Not Published                 1
6                 13-Oct        87%       99%      84%        94%                 1
7                 20-Oct        84%       99%      80%        96%                 1
8                 27-Oct        78%       95%      68%        90%                 1
9                 03-Nov        86%       98%      81%        95%                 1
10                10-Nov        89%       99%      82%        95%                 1
11                17-Nov        87%       98%      79%        93%                 1
12                24-Nov        85%       97%      86%        97%                 2
13                01-Dec        84%       96%      80%        93%                 1
14                08-Dec        87%       98%      83%        97%                 1
15                15-Dec        75%       95%      78%        96%                 2
16                22-Dec        65%       90%      83%        94%                 2
17                29-Dec        83%       97%      75%        94%                 1
18                06-Jan        81%       97%      72%        92%                 1
19                12-Jan        84%       98%      76%        92%                 1
20                19-Jan        93%       99%      86%        97%                 1
21                26-Jan        97%       99%      88%        98%                 1
22                02-Feb        81%       94%      64%        84%                 1
23                09 Feb        90%       98%      63%        85%                 1
24                16 Feb        89%       99%      73%        92%                 1
25                23-Feb        86%       96%      72%        90%                 1
26               02- Mar        91%       99%      79%        96%                 1
27                09-Mar        88%       97%      81%        96%                 1
28                16-Mar        94%       99%      86%        97%                 1
29               23-March       86%       94%      82%        94%                 1
30               30-March       93%       98%      78%        94%                 1

Ends:                                Tuesday, 8th April 2003
For further information:             Paul Fitzsimmons @ Ryanair           Pauline McAlester @ Murray
                                                                          Consultants
                                     Tel: [phone]                Tel: [phone]


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